# Plex Media Server

**URL:** https://forums.plex.tv/c/plex-media-server/114.md?page=42

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**Page:** 43

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## [Can't Remove Old Server](https://forums.plex.tv/t/cant-remove-old-server/916660)

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**Author:** [@Rupert-Family](https://forums.plex.tv/u/Rupert-Family)\
**Replies:** 62\
**Last updated:** [May 24, 2026, 1:21pm UTC](https://forums.plex.tv/t/cant-remove-old-server/916660 "2026-05-24T13:21:35Z")

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Server Version#: 1.41.5.9522 Player Version#: 10.26.0.2578 For several years now, I have had an old/dead plex server that still appears on my account. I have followed all of the conventional advice, removing the server…

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## [Installing PMS on Terramaster NAS](https://forums.plex.tv/t/installing-pms-on-terramaster-nas/939050)

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**Author:** [@ralexlaptop](https://forums.plex.tv/u/ralexlaptop)\
**Replies:** 6\
**Last updated:** [May 24, 2026, 6:23am UTC](https://forums.plex.tv/t/installing-pms-on-terramaster-nas/939050 "2026-05-24T06:23:46Z")

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Server Version#:1.43.2.10687 Player Version#: N/A Is it normal to see three plex processes when install the PMS on the Terramaster NAS? It started with two and went to three.

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## [Reached Limit of Shared Accounts](https://forums.plex.tv/t/reached-limit-of-shared-accounts/937703)

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**Author:** [@moviegeek80](https://forums.plex.tv/u/moviegeek80)\
**Replies:** 7\
**Last updated:** [May 24, 2026, 2:22am UTC](https://forums.plex.tv/t/reached-limit-of-shared-accounts/937703 "2026-05-24T02:22:39Z")

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Server Version#:1.43.0.10492 Receiving this error when attempting to add the eleventh user to my PMS - never seen this before. Doesn’t matter if I add user as “user name” or “email”.

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## [Can't access plexamp from android devices](https://forums.plex.tv/t/cant-access-plexamp-from-android-devices/939100)

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**Author:** [@minghaoli291](https://forums.plex.tv/u/minghaoli291)\
**Replies:** 2\
**Last updated:** [May 24, 2026, 2:12am UTC](https://forums.plex.tv/t/cant-access-plexamp-from-android-devices/939100 "2026-05-24T02:12:55Z")

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Server Version#:Version 4.159.0 Player Version#:4.12.3 \<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled\> This problem suddenly occurred yesterday when I did an upda…

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## [Crashes after loading corupt webp collection poster](https://forums.plex.tv/t/crashes-after-loading-corupt-webp-collection-poster/938562)

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**Author:** [@Dennisnr47](https://forums.plex.tv/u/Dennisnr47)\
**Replies:** 3\
**Last updated:** [May 23, 2026, 5:09pm UTC](https://forums.plex.tv/t/crashes-after-loading-corupt-webp-collection-poster/938562 "2026-05-23T17:09:54Z")

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Server Version#:1.42.2.10156 I uploaden a webp poster to a collection. Then plex crashed. I deleted al the movies from that collection but the collection with the corrupt webp collection poster stays in the collection t…

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## [My power went out and now plex wont run even after reinstalling](https://forums.plex.tv/t/my-power-went-out-and-now-plex-wont-run-even-after-reinstalling/939078)

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**Author:** [@ogormask](https://forums.plex.tv/u/ogormask)\
**Replies:** 12\
**Last updated:** [May 23, 2026, 3:46pm UTC](https://forums.plex.tv/t/my-power-went-out-and-now-plex-wont-run-even-after-reinstalling/939078 "2026-05-23T15:46:58Z")

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Server Version#:1.43.2.10687-563d02 Player Version#:nvidia shield \<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled\> I followed this guide and did every step and it…

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## [Plex server cannot be accessed by windows account that installed it, only new accounts](https://forums.plex.tv/t/plex-server-cannot-be-accessed-by-windows-account-that-installed-it-only-new-accounts/938966)

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**Author:** [@thatryanguy82](https://forums.plex.tv/u/thatryanguy82)\
**Replies:** 11\
**Last updated:** [May 23, 2026, 6:52am UTC](https://forums.plex.tv/t/plex-server-cannot-be-accessed-by-windows-account-that-installed-it-only-new-accounts/938966 "2026-05-23T06:52:40Z")

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I had the media server running fine on my windows account. A few days ago I had to reformat and reinstall windows. Installed fine, logged back in with the same MS account. Installed Plex fresh with the newest version off…

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## [My server has switched to someone else](https://forums.plex.tv/t/my-server-has-switched-to-someone-else/939083)

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**Author:** [@bebbarrerasmccammond](https://forums.plex.tv/u/bebbarrerasmccammond)\
**Replies:** 0\
**Last updated:** [May 23, 2026, 2:12am UTC](https://forums.plex.tv/t/my-server-has-switched-to-someone-else/939083 "2026-05-23T02:12:42Z")

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My son signed into my account and tried to upload movies to his library instead of his own. Now I keep getting a exclamation point sign next to my name and libraries, and it says “Bebe is currently unavailable Verify yo…

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## [Remote Access not working on my iPhone thru Verizon cellular data?](https://forums.plex.tv/t/remote-access-not-working-on-my-iphone-thru-verizon-cellular-data/939063)

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**Author:** [@iamthefunky1](https://forums.plex.tv/u/iamthefunky1)\
**Replies:** 2\
**Last updated:** [May 22, 2026, 5:28pm UTC](https://forums.plex.tv/t/remote-access-not-working-on-my-iphone-thru-verizon-cellular-data/939063 "2026-05-22T17:28:12Z")

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Server Version#:1.43.2.10687 Player Version#:2026.9.0 (1704) \<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled\> When I try to view any of my 3 servers from the Plex …

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## [Direct Play issues on Hisense Vidaa TV (75U63KAVS) — constant buffering, client profile not detected](https://forums.plex.tv/t/direct-play-issues-on-hisense-vidaa-tv-75u63kavs-constant-buffering-client-profile-not-detected/914088)

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**Author:** [@asfe82](https://forums.plex.tv/u/asfe82)\
**Replies:** 19\
**Last updated:** [May 22, 2026, 3:26pm UTC](https://forums.plex.tv/t/direct-play-issues-on-hisense-vidaa-tv-75u63kavs-constant-buffering-client-profile-not-detected/914088 "2026-05-22T15:26:32Z")

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Server Version#: 1.41.6.9685 Player Version#: 5.91.0 Hi everyone, I’m having issues with Direct Play on my Hisense TV running Vidaa OS (model: 75U63KAVS). The Plex app on the TV starts playing videos via Direct Play, …

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## [FireTV - Fire Stick TLS connection error](https://forums.plex.tv/t/firetv-fire-stick-tls-connection-error/939045)

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**Author:** [@man\_pl](https://forums.plex.tv/u/man_pl)\
**Replies:** 1\
**Last updated:** [May 22, 2026, 2:19pm UTC](https://forums.plex.tv/t/firetv-fire-stick-tls-connection-error/939045 "2026-05-22T14:19:00Z")

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Server Version#: 1.43.2.10687 Player Version#: 4.159.0 My Roku TV is able to connect to my local plex media server (running on docker compose on ubuntu) but my Fire Stick is not, they’re both connected to the same Wifi…

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## [Remote access - server offline (can get it to work through a browser tho...)](https://forums.plex.tv/t/remote-access-server-offline-can-get-it-to-work-through-a-browser-tho/939046)

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**Author:** [@crypto771](https://forums.plex.tv/u/crypto771)\
**Replies:** 2\
**Last updated:** [May 22, 2026, 8:15am UTC](https://forums.plex.tv/t/remote-access-server-offline-can-get-it-to-work-through-a-browser-tho/939046 "2026-05-22T08:15:50Z")

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Server Version#: Player Version#: all up to date \<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled\> Issue Summary: I am experiencing a bizarre remote access issue wh…

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## [Plex keeps reverting back to a previous database](https://forums.plex.tv/t/plex-keeps-reverting-back-to-a-previous-database/938772)

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**Author:** [@jwatts24](https://forums.plex.tv/u/jwatts24)\
**Replies:** 2\
**Last updated:** [May 22, 2026, 2:17am UTC](https://forums.plex.tv/t/plex-keeps-reverting-back-to-a-previous-database/938772 "2026-05-22T02:17:16Z")

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Hello everyone, I am encountering a really weird issue with my Plex server that makes it borderline unusable from a user experience. Recently we had a power outage in our home for about 3 seconds, but ever since then, m…

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## [Spousal Approval Declining Rapidly Mobile Optimization process hanging](https://forums.plex.tv/t/spousal-approval-declining-rapidly-mobile-optimization-process-hanging/938725)

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**Author:** [@garyjohnson936](https://forums.plex.tv/u/garyjohnson936)\
**Replies:** 5\
**Last updated:** [May 22, 2026, 1:17am UTC](https://forums.plex.tv/t/spousal-approval-declining-rapidly-mobile-optimization-process-hanging/938725 "2026-05-22T01:17:00Z")

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Server suddenly hanging up while converting file(s) to mobile optimized versions. Files will get to 9%-23% and stop. Plenty of disc space. First time running into this problem after years of operation. I’ve been thro…

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## [Plex takes time to start playing media, regardless of player](https://forums.plex.tv/t/plex-takes-time-to-start-playing-media-regardless-of-player/939042)

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**Author:** [@BadFurDay](https://forums.plex.tv/u/BadFurDay)\
**Replies:** 8\
**Last updated:** [May 22, 2026, 1:00am UTC](https://forums.plex.tv/t/plex-takes-time-to-start-playing-media-regardless-of-player/939042 "2026-05-22T01:00:18Z")

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Server Version#: 1.43.2.10687 Player Version#: 1.112.0.359-0d79a49f (Plex for Windows) The most notable issue at this time is when trying to play media, it will take time before it starts to play. Sometimes it takes lo…

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## [Live TV Not Working After MacOS Update 1.43.0.10492](https://forums.plex.tv/t/live-tv-not-working-after-macos-update-1-43-0-10492/936373)

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**Author:** [@danielja595](https://forums.plex.tv/u/danielja595)\
**Replies:** 24\
**Last updated:** [May 22, 2026, 12:25am UTC](https://forums.plex.tv/t/live-tv-not-working-after-macos-update-1-43-0-10492/936373 "2026-05-22T00:25:53Z")

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Server Version#:1.43.0.10492 Player Version#:1.112.0.359-0d79a49f I recently migrated from a PC to Mac although I just created a new server on the Mac. I have a Silicon Dust HDHomeRun that worked well on both PC and Ma…

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## [My Plex Media Server running on ReadyNas 716 cannot find its configuration](https://forums.plex.tv/t/my-plex-media-server-running-on-readynas-716-cannot-find-its-configuration/938946)

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**Author:** [@doubleos](https://forums.plex.tv/u/doubleos)\
**Replies:** 2\
**Last updated:** [May 21, 2026, 7:27pm UTC](https://forums.plex.tv/t/my-plex-media-server-running-on-readynas-716-cannot-find-its-configuration/938946 "2026-05-21T19:27:29Z")

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Server Version#:1.43.1.10611-1e34174b1 Player Version#: After many other problems were resolved like port 32400 not working, remote access not working, ip passthrough not working, etc. my server is finally up and runni…

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## [Remote accces not available outside your network](https://forums.plex.tv/t/remote-accces-not-available-outside-your-network/938993)

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**Author:** [@wesleytheuns](https://forums.plex.tv/u/wesleytheuns)\
**Replies:** 31\
**Last updated:** [May 21, 2026, 4:57pm UTC](https://forums.plex.tv/t/remote-accces-not-available-outside-your-network/938993 "2026-05-21T16:57:56Z")

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Server Version#: 1.43.2.10687 Player Version#:4.159.0 I recently bought Plex pass so i could acces my media when on vacation etc. I can acces my libraries remotly however it says ‘indirect’ and that I’m accessing it tr…

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## [Can't claim my old Plex server on QNAP with an Arm 5](https://forums.plex.tv/t/cant-claim-my-old-plex-server-on-qnap-with-an-arm-5/939033)

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**Author:** [@webfxonline](https://forums.plex.tv/u/webfxonline)\
**Replies:** 1\
**Last updated:** [May 21, 2026, 4:55pm UTC](https://forums.plex.tv/t/cant-claim-my-old-plex-server-on-qnap-with-an-arm-5/939033 "2026-05-21T16:55:39Z")

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Server Version#: Version 2.6.1 Player Version#: IDK \<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled\> I am trying to claim my OLD QNAP that has a Plex server runnin…

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## [JasperLake hevc hw transcoding failing](https://forums.plex.tv/t/jasperlake-hevc-hw-transcoding-failing/938997)

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**Author:** [@drsassafras](https://forums.plex.tv/u/drsassafras)\
**Replies:** 11\
**Last updated:** [May 21, 2026, 3:15pm UTC](https://forums.plex.tv/t/jasperlake-hevc-hw-transcoding-failing/938997 "2026-05-21T15:15:51Z")

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Server Version#: 1.43.1.10611 Player Version#: 1.112.0.359-0d79a49f I reported this issue when HEVC was new in plex, but was told that it was experimental and to disable it. So thought that I would give it another go n…

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## ["An internet connection is required to scan library files" error when scanning for new music](https://forums.plex.tv/t/an-internet-connection-is-required-to-scan-library-files-error-when-scanning-for-new-music/938985)

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**Author:** [@Miskude](https://forums.plex.tv/u/Miskude)\
**Replies:** 3\
**Last updated:** [May 21, 2026, 2:31pm UTC](https://forums.plex.tv/t/an-internet-connection-is-required-to-scan-library-files-error-when-scanning-for-new-music/938985 "2026-05-21T14:31:04Z")

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Server Version#: 1.43.2.10687 Player Version#: 1.112.0.359-0d79a49f PMS in Docker (LinuxServer image, network\_mode: host), Ubuntu server, build 1.43.2.10687-563d026ea-ls307. Movies and TV libraries scan and match fine…

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## [Sorting the library Titles](https://forums.plex.tv/t/sorting-the-library-titles/939024)

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**Author:** [@anthonyfrost](https://forums.plex.tv/u/anthonyfrost)\
**Replies:** 6\
**Last updated:** [May 21, 2026, 1:47pm UTC](https://forums.plex.tv/t/sorting-the-library-titles/939024 "2026-05-21T13:47:13Z")

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Server Version#: 4.159.0 Player Version#: I have been trying to clean up my Plex Titles, at the moment the Sort Title drops words like “A” and “The” from the title so it puts the video in the wrong order, in my opinion…

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## [Giving a friend access to my plex server](https://forums.plex.tv/t/giving-a-friend-access-to-my-plex-server/939029)

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**Author:** [@HlGHLANDER](https://forums.plex.tv/u/HlGHLANDER)\
**Replies:** 1\
**Last updated:** [May 21, 2026, 1:22pm UTC](https://forums.plex.tv/t/giving-a-friend-access-to-my-plex-server/939029 "2026-05-21T13:22:03Z")

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I’m trying to give access to my Plex Server, but it tells me I have exceeded my limit for account sharing. How can this be, because I just removed a couple of friends already. I literally have only 3 friends with acces…

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## [Error 429 for certificate API](https://forums.plex.tv/t/error-429-for-certificate-api/938986)

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**Author:** [@stevenebe](https://forums.plex.tv/u/stevenebe)\
**Replies:** 2\
**Last updated:** [May 21, 2026, 11:11am UTC](https://forums.plex.tv/t/error-429-for-certificate-api/938986 "2026-05-21T11:11:38Z")

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Server Version#: Latest public build as of 5/19/26 I’m unable to provide server logs at this time as I’m away from the server machine. I originally had my PMS remote access just randomly stop working last week, and ins…

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## [Not all subfolders are scanned.Not all scanned subfolders receive a poster/preview](https://forums.plex.tv/t/not-all-subfolders-are-scanned-not-all-scanned-subfolders-receive-a-poster-preview/939025)

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**Author:** [@eugenefdzpopov](https://forums.plex.tv/u/eugenefdzpopov)\
**Replies:** 0\
**Last updated:** [May 21, 2026, 8:14am UTC](https://forums.plex.tv/t/not-all-subfolders-are-scanned-not-all-scanned-subfolders-receive-a-poster-preview/939025 "2026-05-21T08:14:26Z")

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Server Version#:1.43.2.10687 Player Version#: \<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled\> Hello, I deployed a plex server on Windows Server 2019. A 6TB RAID…

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## [I screwed up and now have a complete mess!](https://forums.plex.tv/t/i-screwed-up-and-now-have-a-complete-mess/939005)

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**Author:** [@zebtax45\_gmail.com](https://forums.plex.tv/u/zebtax45_gmail.com)\
**Replies:** 11\
**Last updated:** [May 21, 2026, 7:46am UTC](https://forums.plex.tv/t/i-screwed-up-and-now-have-a-complete-mess/939005 "2026-05-21T07:46:21Z")

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I have screwed up and am now at a loss. Okay, I have an external drive E: for media files, it has reached its capacity. So, I have another external hard drive, this has media on it, but it also has a lot of non-media and…

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## [Seeming Hard 10s (Client Side?) Timeout in HTTP Requests When Playing Media](https://forums.plex.tv/t/seeming-hard-10s-client-side-timeout-in-http-requests-when-playing-media/939019)

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**Author:** [@modernpacifist](https://forums.plex.tv/u/modernpacifist)\
**Replies:** 0\
**Last updated:** [May 21, 2026, 6:06am UTC](https://forums.plex.tv/t/seeming-hard-10s-client-side-timeout-in-http-requests-when-playing-media/939019 "2026-05-21T06:06:11Z")

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Server Version#: 1.43.1.10611 Player Version#: Plex Web 4.159.0 So on a recent flight from SFO → SYD, Qantas threw the covers off and announced they had stream quality in-flight WiFi. Challenge accepted! To set the con…

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## [Buffer overflows in Plex Commercial Skipper](https://forums.plex.tv/t/buffer-overflows-in-plex-commercial-skipper/935638)

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**Author:** [@Gloppie](https://forums.plex.tv/u/Gloppie)\
**Replies:** 31\
**Last updated:** [May 21, 2026, 5:55am UTC](https://forums.plex.tv/t/buffer-overflows-in-plex-commercial-skipper/935638 "2026-05-21T05:55:30Z")

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Server Version#: ALL I tried to reach out to your bug bounty, but you ignored me. \>\>\> Source unpacked in /var/tmp/portage/media-tv/Comskip-0\_p20250418/work \>\>\> Preparing source in /var/tmp/portage/media-tv/Comskip-0\_p2…

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## [Crazy Install issue for Plex Media Server](https://forums.plex.tv/t/crazy-install-issue-for-plex-media-server/939014)

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**Author:** [@RMelcer](https://forums.plex.tv/u/RMelcer)\
**Replies:** 1\
**Last updated:** [May 21, 2026, 5:34am UTC](https://forums.plex.tv/t/crazy-install-issue-for-plex-media-server/939014 "2026-05-21T05:34:28Z")

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I have a crazy situation with my install. I have been running PLEX on a Synology NAS for a long time. I decided to tinker and for whatever reason lost authorization to the server. I could not get it back so I decided t…

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## [Where to download theme.mp3](https://forums.plex.tv/t/where-to-download-theme-mp3/939011)

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**Author:** [@paolaa52](https://forums.plex.tv/u/paolaa52)\
**Replies:** 1\
**Last updated:** [May 21, 2026, 12:51am UTC](https://forums.plex.tv/t/where-to-download-theme-mp3/939011 "2026-05-21T00:51:44Z")

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default theme is way too loud. for example watching game of thrones which is atmos sound is not too loud. but when selecting episodes menu theme background music is playing, it is on maximum volume. or is there a setti…

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