# Plex Media Server **URL:** https://forums.plex.tv/c/plex-media-server/114.md?page=43 [Latest](https://forums.plex.tv/latest.md) · [Categories](https://forums.plex.tv/categories.md) · [Tags](https://forums.plex.tv/tags.md) **Page:** 44 --- ## [Apple users Unable to Reach Server (DEBUG - CERT: incomplete TLS handshake from \[xxxx\])](https://forums.plex.tv/t/apple-users-unable-to-reach-server-debug-cert-incomplete-tls-handshake-from-xxxx/939163)
**Author:** [@joelp12](https://forums.plex.tv/u/joelp12)\ **Replies:** 0\ **Last updated:** [May 25, 2026, 8:48pm UTC](https://forums.plex.tv/t/apple-users-unable-to-reach-server-debug-cert-incomplete-tls-handshake-from-xxxx/939163 "2026-05-25T20:48:10Z")
Server Version#: 1.43.2.10687 Player Version#: 8.45 (9684) - Apple TV I have an issue where users using the Plex application on Apple TV devices are not able to access my server. When reviewing my logs and testing with… --- ## [Incorrect Track Number and Disc Tags on Releases - Fix Match does not solve it](https://forums.plex.tv/t/incorrect-track-number-and-disc-tags-on-releases-fix-match-does-not-solve-it/934019)
**Author:** [@randoplexusr](https://forums.plex.tv/u/randoplexusr)\ **Replies:** 11\ **Last updated:** [May 25, 2026, 4:50pm UTC](https://forums.plex.tv/t/incorrect-track-number-and-disc-tags-on-releases-fix-match-does-not-solve-it/934019 "2026-05-25T16:50:29Z")
Server Version#: Version 1.42.2.10156 Have been experiencing this issue for a while now and finally annoyed enough to come here in search of an answer. (Google and a quick search of the forums did not get me anywhere). … --- ## [Remote Access still not working after three months?](https://forums.plex.tv/t/remote-access-still-not-working-after-three-months/938784)
**Author:** [@Keith-Andrews](https://forums.plex.tv/u/Keith-Andrews)\ **Replies:** 25\ **Last updated:** [May 25, 2026, 4:20pm UTC](https://forums.plex.tv/t/remote-access-still-not-working-after-three-months/938784 "2026-05-25T16:20:59Z")
Server Version#: 1.43.1.10611 Player Version#: don’t know \ Plex Media Server Logs\_2026-05-13\_19-02-07.zip (8.0 MB) … --- ## [No episode information for Scarpetta (2026)](https://forums.plex.tv/t/no-episode-information-for-scarpetta-2026/939117)
**Author:** [@tkenn1s](https://forums.plex.tv/u/tkenn1s)\ **Replies:** 7\ **Last updated:** [May 25, 2026, 3:58pm UTC](https://forums.plex.tv/t/no-episode-information-for-scarpetta-2026/939117 "2026-05-25T15:58:13Z")
No matter what I do, I can’t seem to get episode information for the series Scarpetta (2026). While the series looked to be matched correctly, I tried both Fix Match as well as Unmatch and Match, forcing the search to us… --- ## [Server claimed but never publishes — "Published Mapping State response was 429" persists 17+ hours](https://forums.plex.tv/t/server-claimed-but-never-publishes-published-mapping-state-response-was-429-persists-17-hours/939153)
**Author:** [@Kraizy](https://forums.plex.tv/u/Kraizy)\ **Replies:** 2\ **Last updated:** [May 25, 2026, 3:40pm UTC](https://forums.plex.tv/t/server-claimed-but-never-publishes-published-mapping-state-response-was-429-persists-17-hours/939153 "2026-05-25T15:40:23Z")
Server Version#: 1.43.2.10687 (linuxserver.io docker image) Player Version#: Web app (latest) My server claims successfully but never publishes to plex.tv, so I get “Not authorized to access this server” and the server… --- ## [Server is claimed and running but stuck unable to register with plex.tv](https://forums.plex.tv/t/server-is-claimed-and-running-but-stuck-unable-to-register-with-plex-tv/939109)
**Author:** [@Ron-Avnery](https://forums.plex.tv/u/Ron-Avnery)\ **Replies:** 8\ **Last updated:** [May 25, 2026, 10:05am UTC](https://forums.plex.tv/t/server-is-claimed-and-running-but-stuck-unable-to-register-with-plex-tv/939109 "2026-05-25T10:05:32Z")
EDIT: Found these threads describing the same issue, all resolved by staff backend cert reset: • Error 429 for certificate API • https://forums.plex.tv/t/server-certificate-stuck-failed-to-upload-csr-429-for-40-hours-… --- ## [Plex won't recognize that media server has been downloaded](https://forums.plex.tv/t/plex-wont-recognize-that-media-server-has-been-downloaded/939133)
**Author:** [@myemail\_0](https://forums.plex.tv/u/myemail_0)\ **Replies:** 1\ **Last updated:** [May 25, 2026, 8:46am UTC](https://forums.plex.tv/t/plex-wont-recognize-that-media-server-has-been-downloaded/939133 "2026-05-25T08:46:40Z")
Server Version#: Player Version#: \ I’ve used plex for years but sometime last year I tried to open “your media” and… --- ## [Plex and HDhomerun busted](https://forums.plex.tv/t/plex-and-hdhomerun-busted/939142)
**Author:** [@tonyben433](https://forums.plex.tv/u/tonyben433)\ **Replies:** 0\ **Last updated:** [May 25, 2026, 6:10am UTC](https://forums.plex.tv/t/plex-and-hdhomerun-busted/939142 "2026-05-25T06:10:33Z")
Server Version#: Version 4.159.0 Player Version#: Plex Logs do not show anything . lame The tv tuner starts to play the channel then about 40 sec in the video stops playing and freezes then sometime it starts up again… --- ## ["Scan Library Files" freezing only on Audiobooks](https://forums.plex.tv/t/scan-library-files-freezing-only-on-audiobooks/939132)
**Author:** [@dancarr21](https://forums.plex.tv/u/dancarr21)\ **Replies:** 0\ **Last updated:** [May 25, 2026, 1:24am UTC](https://forums.plex.tv/t/scan-library-files-freezing-only-on-audiobooks/939132 "2026-05-25T01:24:34Z")
I use Plex to host my audiobook files, which I play via Prologue on my phone. Recently Plex has completely frozen when I scan my audiobook library. Does not happen when I scan my TV or Movie libraries. How do I begin to … --- ## [Help me please!](https://forums.plex.tv/t/help-me-please/939120)
**Author:** [@ericbachtel](https://forums.plex.tv/u/ericbachtel)\ **Replies:** 7\ **Last updated:** [May 24, 2026, 11:20pm UTC](https://forums.plex.tv/t/help-me-please/939120 "2026-05-24T23:20:28Z")
QNAP Server Version: 1.42.2.10156 Synology Server Version: 1.43.2.10687 I have a new NAS and I am migrating from a QNAP to a Synology. I am unable to claim the new Synology Server and map to new locations after install… --- ## [Help me my Plex!](https://forums.plex.tv/t/help-me-my-plex/939129)
**Author:** [@admor10](https://forums.plex.tv/u/admor10)\ **Replies:** 1\ **Last updated:** [May 24, 2026, 9:43pm UTC](https://forums.plex.tv/t/help-me-my-plex/939129 "2026-05-24T21:43:43Z")
I’m getting this message just to use plex at home. --- ## [Moving PMS Folder](https://forums.plex.tv/t/moving-pms-folder/939122)
**Author:** [@DeathStalker77](https://forums.plex.tv/u/DeathStalker77)\ **Replies:** 2\ **Last updated:** [May 24, 2026, 6:52pm UTC](https://forums.plex.tv/t/moving-pms-folder/939122 "2026-05-24T18:52:31Z")
Server Version#: Current (64-bit) Ok, I have tried to move the PMS folder using all of the following instructions - For those that have an excessively large “C:\\Users\\USERNAME\\AppData\\Local\\Plex Media Server” or relate… --- ## [Local server unavailable](https://forums.plex.tv/t/local-server-unavailable/939034)
**Author:** [@polobnj](https://forums.plex.tv/u/polobnj)\ **Replies:** 7\ **Last updated:** [May 24, 2026, 6:49pm UTC](https://forums.plex.tv/t/local-server-unavailable/939034 "2026-05-24T18:49:52Z")
Hello, I am trying to watch plex locally (server and player are on the same device), but it seems like the server is not running. It was fine a few days ago and I am not sure what changed. On the image below, you can s… --- ## [Two questions/issues](https://forums.plex.tv/t/two-questions-issues/939110)
**Author:** [@serv2707](https://forums.plex.tv/u/serv2707)\ **Replies:** 1\ **Last updated:** [May 24, 2026, 3:47pm UTC](https://forums.plex.tv/t/two-questions-issues/939110 "2026-05-24T15:47:32Z")
Server Version#: 1.43.2.10687 Two questions/issues: What is the optimal size for the database cache (currently around 320,000 songs in my case)? And why does Plex miscategorize some artists—even when the ID3 tags are co… --- ## [Server is Currently Unavailable after changing internet provider](https://forums.plex.tv/t/server-is-currently-unavailable-after-changing-internet-provider/939094)
**Author:** [@oliveir654](https://forums.plex.tv/u/oliveir654)\ **Replies:** 16\ **Last updated:** [May 24, 2026, 1:40pm UTC](https://forums.plex.tv/t/server-is-currently-unavailable-after-changing-internet-provider/939094 "2026-05-24T13:40:25Z")
General Settings: Version 4.159.0 Plex Web - General: Version 1.43.2.10687 Check for Updates Up to date Hi, everyone. So I just moved to a new city and changed my internet provider, and I’m trying to access my PC serve… --- ## [Can't Remove Old Server](https://forums.plex.tv/t/cant-remove-old-server/916660)
**Author:** [@Rupert-Family](https://forums.plex.tv/u/Rupert-Family)\ **Replies:** 62\ **Last updated:** [May 24, 2026, 1:21pm UTC](https://forums.plex.tv/t/cant-remove-old-server/916660 "2026-05-24T13:21:35Z")
Server Version#: 1.41.5.9522 Player Version#: 10.26.0.2578 For several years now, I have had an old/dead plex server that still appears on my account. I have followed all of the conventional advice, removing the server… --- ## [Installing PMS on Terramaster NAS](https://forums.plex.tv/t/installing-pms-on-terramaster-nas/939050)
**Author:** [@ralexlaptop](https://forums.plex.tv/u/ralexlaptop)\ **Replies:** 6\ **Last updated:** [May 24, 2026, 6:23am UTC](https://forums.plex.tv/t/installing-pms-on-terramaster-nas/939050 "2026-05-24T06:23:46Z")
Server Version#:1.43.2.10687 Player Version#: N/A Is it normal to see three plex processes when install the PMS on the Terramaster NAS? It started with two and went to three. --- ## [Reached Limit of Shared Accounts](https://forums.plex.tv/t/reached-limit-of-shared-accounts/937703)
**Author:** [@moviegeek80](https://forums.plex.tv/u/moviegeek80)\ **Replies:** 7\ **Last updated:** [May 24, 2026, 2:22am UTC](https://forums.plex.tv/t/reached-limit-of-shared-accounts/937703 "2026-05-24T02:22:39Z")
Server Version#:1.43.0.10492 Receiving this error when attempting to add the eleventh user to my PMS - never seen this before. Doesn’t matter if I add user as “user name” or “email”. --- ## [Can't access plexamp from android devices](https://forums.plex.tv/t/cant-access-plexamp-from-android-devices/939100)
**Author:** [@minghaoli291](https://forums.plex.tv/u/minghaoli291)\ **Replies:** 2\ **Last updated:** [May 24, 2026, 2:12am UTC](https://forums.plex.tv/t/cant-access-plexamp-from-android-devices/939100 "2026-05-24T02:12:55Z")
Server Version#:Version 4.159.0 Player Version#:4.12.3 \ This problem suddenly occurred yesterday when I did an upda… --- ## [Crashes after loading corupt webp collection poster](https://forums.plex.tv/t/crashes-after-loading-corupt-webp-collection-poster/938562)
**Author:** [@Dennisnr47](https://forums.plex.tv/u/Dennisnr47)\ **Replies:** 3\ **Last updated:** [May 23, 2026, 5:09pm UTC](https://forums.plex.tv/t/crashes-after-loading-corupt-webp-collection-poster/938562 "2026-05-23T17:09:54Z")
Server Version#:1.42.2.10156 I uploaden a webp poster to a collection. Then plex crashed. I deleted al the movies from that collection but the collection with the corrupt webp collection poster stays in the collection t… --- ## [My power went out and now plex wont run even after reinstalling](https://forums.plex.tv/t/my-power-went-out-and-now-plex-wont-run-even-after-reinstalling/939078)
**Author:** [@ogormask](https://forums.plex.tv/u/ogormask)\ **Replies:** 12\ **Last updated:** [May 23, 2026, 3:46pm UTC](https://forums.plex.tv/t/my-power-went-out-and-now-plex-wont-run-even-after-reinstalling/939078 "2026-05-23T15:46:58Z")
Server Version#:1.43.2.10687-563d02 Player Version#:nvidia shield \ I followed this guide and did every step and it… --- ## [Plex server cannot be accessed by windows account that installed it, only new accounts](https://forums.plex.tv/t/plex-server-cannot-be-accessed-by-windows-account-that-installed-it-only-new-accounts/938966)
**Author:** [@thatryanguy82](https://forums.plex.tv/u/thatryanguy82)\ **Replies:** 11\ **Last updated:** [May 23, 2026, 6:52am UTC](https://forums.plex.tv/t/plex-server-cannot-be-accessed-by-windows-account-that-installed-it-only-new-accounts/938966 "2026-05-23T06:52:40Z")
I had the media server running fine on my windows account. A few days ago I had to reformat and reinstall windows. Installed fine, logged back in with the same MS account. Installed Plex fresh with the newest version off… --- ## [My server has switched to someone else](https://forums.plex.tv/t/my-server-has-switched-to-someone-else/939083)
**Author:** [@bebbarrerasmccammond](https://forums.plex.tv/u/bebbarrerasmccammond)\ **Replies:** 0\ **Last updated:** [May 23, 2026, 2:12am UTC](https://forums.plex.tv/t/my-server-has-switched-to-someone-else/939083 "2026-05-23T02:12:42Z")
My son signed into my account and tried to upload movies to his library instead of his own. Now I keep getting a exclamation point sign next to my name and libraries, and it says “Bebe is currently unavailable Verify yo… --- ## [Remote Access not working on my iPhone thru Verizon cellular data?](https://forums.plex.tv/t/remote-access-not-working-on-my-iphone-thru-verizon-cellular-data/939063)
**Author:** [@iamthefunky1](https://forums.plex.tv/u/iamthefunky1)\ **Replies:** 2\ **Last updated:** [May 22, 2026, 5:28pm UTC](https://forums.plex.tv/t/remote-access-not-working-on-my-iphone-thru-verizon-cellular-data/939063 "2026-05-22T17:28:12Z")
Server Version#:1.43.2.10687 Player Version#:2026.9.0 (1704) \ When I try to view any of my 3 servers from the Plex … --- ## [Direct Play issues on Hisense Vidaa TV (75U63KAVS) — constant buffering, client profile not detected](https://forums.plex.tv/t/direct-play-issues-on-hisense-vidaa-tv-75u63kavs-constant-buffering-client-profile-not-detected/914088)
**Author:** [@asfe82](https://forums.plex.tv/u/asfe82)\ **Replies:** 19\ **Last updated:** [May 22, 2026, 3:26pm UTC](https://forums.plex.tv/t/direct-play-issues-on-hisense-vidaa-tv-75u63kavs-constant-buffering-client-profile-not-detected/914088 "2026-05-22T15:26:32Z")
Server Version#: 1.41.6.9685 Player Version#: 5.91.0 Hi everyone, I’m having issues with Direct Play on my Hisense TV running Vidaa OS (model: 75U63KAVS). The Plex app on the TV starts playing videos via Direct Play, … --- ## [FireTV - Fire Stick TLS connection error](https://forums.plex.tv/t/firetv-fire-stick-tls-connection-error/939045)
**Author:** [@man\_pl](https://forums.plex.tv/u/man_pl)\ **Replies:** 1\ **Last updated:** [May 22, 2026, 2:19pm UTC](https://forums.plex.tv/t/firetv-fire-stick-tls-connection-error/939045 "2026-05-22T14:19:00Z")
Server Version#: 1.43.2.10687 Player Version#: 4.159.0 My Roku TV is able to connect to my local plex media server (running on docker compose on ubuntu) but my Fire Stick is not, they’re both connected to the same Wifi… --- ## [Remote access - server offline (can get it to work through a browser tho...)](https://forums.plex.tv/t/remote-access-server-offline-can-get-it-to-work-through-a-browser-tho/939046)
**Author:** [@crypto771](https://forums.plex.tv/u/crypto771)\ **Replies:** 2\ **Last updated:** [May 22, 2026, 8:15am UTC](https://forums.plex.tv/t/remote-access-server-offline-can-get-it-to-work-through-a-browser-tho/939046 "2026-05-22T08:15:50Z")
Server Version#: Player Version#: all up to date \ Issue Summary: I am experiencing a bizarre remote access issue wh… --- ## [Plex keeps reverting back to a previous database](https://forums.plex.tv/t/plex-keeps-reverting-back-to-a-previous-database/938772)
**Author:** [@jwatts24](https://forums.plex.tv/u/jwatts24)\ **Replies:** 2\ **Last updated:** [May 22, 2026, 2:17am UTC](https://forums.plex.tv/t/plex-keeps-reverting-back-to-a-previous-database/938772 "2026-05-22T02:17:16Z")
Hello everyone, I am encountering a really weird issue with my Plex server that makes it borderline unusable from a user experience. Recently we had a power outage in our home for about 3 seconds, but ever since then, m… --- ## [Spousal Approval Declining Rapidly Mobile Optimization process hanging](https://forums.plex.tv/t/spousal-approval-declining-rapidly-mobile-optimization-process-hanging/938725)
**Author:** [@garyjohnson936](https://forums.plex.tv/u/garyjohnson936)\ **Replies:** 5\ **Last updated:** [May 22, 2026, 1:17am UTC](https://forums.plex.tv/t/spousal-approval-declining-rapidly-mobile-optimization-process-hanging/938725 "2026-05-22T01:17:00Z")
Server suddenly hanging up while converting file(s) to mobile optimized versions. Files will get to 9%-23% and stop. Plenty of disc space. First time running into this problem after years of operation. I’ve been thro… --- ## [Plex takes time to start playing media, regardless of player](https://forums.plex.tv/t/plex-takes-time-to-start-playing-media-regardless-of-player/939042)
**Author:** [@BadFurDay](https://forums.plex.tv/u/BadFurDay)\ **Replies:** 8\ **Last updated:** [May 22, 2026, 1:00am UTC](https://forums.plex.tv/t/plex-takes-time-to-start-playing-media-regardless-of-player/939042 "2026-05-22T01:00:18Z")
Server Version#: 1.43.2.10687 Player Version#: 1.112.0.359-0d79a49f (Plex for Windows) The most notable issue at this time is when trying to play media, it will take time before it starts to play. Sometimes it takes lo… [Previous page](https://forums.plex.tv/c/plex-media-server/114.md?page=42) [Next page](https://forums.plex.tv/c/plex-media-server/114.md?page=44)