# Plex Media Server **URL:** https://forums.plex.tv/c/plex-media-server/114.md?page=59 [Latest](https://forums.plex.tv/latest.md) · [Categories](https://forums.plex.tv/categories.md) · [Tags](https://forums.plex.tv/tags.md) **Page:** 60 --- ## [Scanning stuck on already scanned directory, can't scan new media without restart](https://forums.plex.tv/t/scanning-stuck-on-already-scanned-directory-cant-scan-new-media-without-restart/937604)
**Author:** [@patach](https://forums.plex.tv/u/patach)\ **Replies:** 5\ **Last updated:** [April 7, 2026, 11:41pm UTC](https://forums.plex.tv/t/scanning-stuck-on-already-scanned-directory-cant-scan-new-media-without-restart/937604 "2026-04-07T23:41:20Z")
Server Version#: Version 1.43.0.10492 Player Version#: Plexamp v4.12.3 Running plex on linux using a docker container. When I trigger a library scan, specifically for my music files. The scanner will now get locked o… --- ## [Plex not activating subs per Language Preferences](https://forums.plex.tv/t/plex-not-activating-subs-per-language-preferences/937700)
**Author:** [@harpera68](https://forums.plex.tv/u/harpera68)\ **Replies:** 6\ **Last updated:** [April 7, 2026, 9:34pm UTC](https://forums.plex.tv/t/plex-not-activating-subs-per-language-preferences/937700 "2026-04-07T21:34:29Z")
Server Version#: 1.43.0.10492 Player Version#: 4.159.0 This is a brand-new server install, but the Plex Account itself has been configured for some time with very normal English speaker prefs: But these don’t seem t… --- ## [Playback stopped conversion failed the transcoder failed to start](https://forums.plex.tv/t/playback-stopped-conversion-failed-the-transcoder-failed-to-start/936391)
**Author:** [@Winterfell\_PC](https://forums.plex.tv/u/Winterfell_PC)\ **Replies:** 5\ **Last updated:** [April 7, 2026, 8:32pm UTC](https://forums.plex.tv/t/playback-stopped-conversion-failed-the-transcoder-failed-to-start/936391 "2026-04-07T20:32:54Z")
Server Version#: 1.43.0.10492 Player Version#: 8.45 (9684) It just won’t play anything anymore Playback stopped conversion failed the transcoder failed to start Feb 15, 2026 01:20:32.608 \[7804\] INFO - Plex Media Serv… --- ## [Incorrect Profile Picture for Tommy Bowe](https://forums.plex.tv/t/incorrect-profile-picture-for-tommy-bowe/937770)
**Author:** [@zubrc](https://forums.plex.tv/u/zubrc)\ **Replies:** 7\ **Last updated:** [April 7, 2026, 8:10pm UTC](https://forums.plex.tv/t/incorrect-profile-picture-for-tommy-bowe/937770 "2026-04-07T20:10:53Z")
The profile picture for Tommy Bowe is incorrect. TMDB has the correct profile picture. --- ## [Bundled driver depends on libgcompat shim even on glibc system](https://forums.plex.tv/t/bundled-driver-depends-on-libgcompat-shim-even-on-glibc-system/937796)
**Author:** [@rares61](https://forums.plex.tv/u/rares61)\ **Replies:** 5\ **Last updated:** [April 7, 2026, 7:31pm UTC](https://forums.plex.tv/t/bundled-driver-depends-on-libgcompat-shim-even-on-glibc-system/937796 "2026-04-07T19:31:33Z")
Server Version#: 1.43.0.10492 Server OS: NixOS 25.11 Hello, after a lot of trouble, I decided to buy Plex Pass for hardware transcoding, I then spent an entire day trying to troubleshoot it as it was not working. Come… --- ## [HW Transcoding on QNAP issues](https://forums.plex.tv/t/hw-transcoding-on-qnap-issues/937799)
**Author:** [@camattin](https://forums.plex.tv/u/camattin)\ **Replies:** 2\ **Last updated:** [April 6, 2026, 10:20pm UTC](https://forums.plex.tv/t/hw-transcoding-on-qnap-issues/937799 "2026-04-06T22:20:37Z")
Please share your secrets! I’m am so sick and tired of every QNAP s/w (and/or nvidia kernel/driver) update causing nothing but utter grief with hardware transcoding (yes, the card is in QTS mode, nvidia-smi sees it just… --- ## [Manage Library settings are greyed out](https://forums.plex.tv/t/manage-library-settings-are-greyed-out/937547)
**Author:** [@Atomic\_Monkey](https://forums.plex.tv/u/Atomic_Monkey)\ **Replies:** 6\ **Last updated:** [April 7, 2026, 5:06pm UTC](https://forums.plex.tv/t/manage-library-settings-are-greyed-out/937547 "2026-04-07T17:06:57Z")
Server Version#:1.43.0.10467 Player Version#:1.109.0 I run my Plex Server off a Windows laptop. The media content is stored on an external hard drive. Occasionally I have to disconnect the drive. When I reconnect it, P… --- ## [Why is Plex using up so much space in AppData?](https://forums.plex.tv/t/why-is-plex-using-up-so-much-space-in-appdata/937785)
**Author:** [@Stormdragon](https://forums.plex.tv/u/Stormdragon)\ **Replies:** 10\ **Last updated:** [April 7, 2026, 3:50pm UTC](https://forums.plex.tv/t/why-is-plex-using-up-so-much-space-in-appdata/937785 "2026-04-07T15:50:52Z")
Server Version#: 1.43.0.10492 (stable) I was noticing that my Windows 11 desktop C drive was starting to have a lot of space used up so I decided to take a look…I found that under Users/\/AppData/Local/Plex Media… --- ## [Cannot delete some folders due to .srt & .log files being left over. Plex is on MyCloudPR4100](https://forums.plex.tv/t/cannot-delete-some-folders-due-to-srt-log-files-being-left-over-plex-is-on-mycloudpr4100/937731)
**Author:** [@James2004](https://forums.plex.tv/u/James2004)\ **Replies:** 6\ **Last updated:** [April 6, 2026, 10:50pm UTC](https://forums.plex.tv/t/cannot-delete-some-folders-due-to-srt-log-files-being-left-over-plex-is-on-mycloudpr4100/937731 "2026-04-06T22:50:32Z")
Server Version#: 1.43.0.10492 Player Version#: 10.308.4222 (58d01a81) Web Version: 4.159.0 WD MyCloudPR4100 NAS server was getting close on space. Part of my deletions to free up space were movies and tv shows in the … --- ## [PMS beta 1.43.1.10576 fixes Roku trailer playback issues](https://forums.plex.tv/t/pms-beta-1-43-1-10576-fixes-roku-trailer-playback-issues/937779)
**Author:** [@macgyver24x7](https://forums.plex.tv/u/macgyver24x7)\ **Replies:** 0\ **Last updated:** [April 6, 2026, 8:52pm UTC](https://forums.plex.tv/t/pms-beta-1-43-1-10576-fixes-roku-trailer-playback-issues/937779 "2026-04-06T20:52:21Z")
Server Version#: 1.43.1.10576 (beta) Player Version#: Roku app 9.5 build 13 My Roku players (Ultra 4800RW & Stick+ 3810RW) had been tormented with trailer playback issues for many months. My Rokus are set to play 1 tr… --- ## [Plex 1.43.0 – Transcode segments not pruned during HW transcode on tmpfs](https://forums.plex.tv/t/plex-1-43-0-transcode-segments-not-pruned-during-hw-transcode-on-tmpfs/937678)
**Author:** [@TranscodeX](https://forums.plex.tv/u/TranscodeX)\ **Replies:** 6\ **Last updated:** [April 6, 2026, 7:34pm UTC](https://forums.plex.tv/t/plex-1-43-0-transcode-segments-not-pruned-during-hw-transcode-on-tmpfs/937678 "2026-04-06T19:34:02Z")
Server Version#: 1.43.0.10492-121068a07 Player Version#: Multiple (iOS, Android, Samsung Tizen 2017) Summary During active hardware transcoding on 1.43.0, transcoded segments are not pruned behind the playback positio… --- ## [Plex Media Server 1.42 – Buffer growth not trimmed during audio transcode](https://forums.plex.tv/t/plex-media-server-1-42-buffer-growth-not-trimmed-during-audio-transcode/933300)
**Author:** [@kboogie222\_gmail\_com](https://forums.plex.tv/u/kboogie222_gmail_com)\ **Replies:** 8\ **Last updated:** [April 6, 2026, 6:47pm UTC](https://forums.plex.tv/t/plex-media-server-1-42-buffer-growth-not-trimmed-during-audio-transcode/933300 "2026-04-06T18:47:55Z")
Server Version#:1.42 Player Version#: Current Apple TV Summary In Plex Media Server 1.42, when the transcoder temporary directory is mapped to a RAM disk (/dev/shm), memory usage grows continuously throughout playback… --- ## [Live TV crashing on PMS V1.43.0.10467](https://forums.plex.tv/t/live-tv-crashing-on-pms-v1-43-0-10467/936319)
**Author:** [@gunnersboy](https://forums.plex.tv/u/gunnersboy)\ **Replies:** 99\ **Last updated:** [April 6, 2026, 4:16pm UTC](https://forums.plex.tv/t/live-tv-crashing-on-pms-v1-43-0-10467/936319 "2026-04-06T16:16:59Z")
Running PMS on Nvidia Shield with the content being watched on Google TV Streamer. Every now and again Live TV will fail with “An error occured attempting to play this video”. It happens after no pre defined period and w… --- ## [Constant Buffering and then Playback Error](https://forums.plex.tv/t/constant-buffering-and-then-playback-error/937224)
**Author:** [@Krakensry](https://forums.plex.tv/u/Krakensry)\ **Replies:** 1\ **Last updated:** [April 6, 2026, 4:07pm UTC](https://forums.plex.tv/t/constant-buffering-and-then-playback-error/937224 "2026-04-06T16:07:24Z")
Server Version#: 1.43.0.10492 Player Version#: idk, hisense smart tv Videos are buffering for several minutes, and if I let them continue we get a playback error message. I need to skip back/forward or leave the video … --- ## [HEVC transcoding with SRT subtitles](https://forums.plex.tv/t/hevc-transcoding-with-srt-subtitles/937772)
**Author:** [@cprn](https://forums.plex.tv/u/cprn)\ **Replies:** 0\ **Last updated:** [April 6, 2026, 3:56pm UTC](https://forums.plex.tv/t/hevc-transcoding-with-srt-subtitles/937772 "2026-04-06T15:56:10Z")
Server Version#: 1.43.1.10576 Player Version#: Plex for LG 5.94.1 There are performance issues with HEVC transcoding and SRT subtitles. Burn in subtitles is turned off but as soon as a .srt subtitle is enabled the tran… --- ## [Plexmediaserver transcoder segmentation fault](https://forums.plex.tv/t/plexmediaserver-transcoder-segmentation-fault/937467)
**Author:** [@kitgerrits](https://forums.plex.tv/u/kitgerrits)\ **Replies:** 2\ **Last updated:** [April 6, 2026, 1:21pm UTC](https://forums.plex.tv/t/plexmediaserver-transcoder-segmentation-fault/937467 "2026-04-06T13:21:23Z")
Server Version#: plexmediaserver-0:1.43.0.10492-121068a07.x86\_64 Player Version#: Unknown, I’m not the one playing the file, I just noticed the error on my server. I’m running Fedora release 42 (Adams), kernel 6.19.8-1… --- ## [Remote play broken](https://forums.plex.tv/t/remote-play-broken/937764)
**Author:** [@cstent](https://forums.plex.tv/u/cstent)\ **Replies:** 2\ **Last updated:** [April 6, 2026, 10:04am UTC](https://forums.plex.tv/t/remote-play-broken/937764 "2026-04-06T10:04:06Z")
Server Version#: 1.43.1.10561 Windows Player Version#: 10.30.8.4222,Plex for Android (TV) I have a Plex server and my account has a lifetime Plex pass. I am unable to remote play unless I’m signed in to the Plex clien… --- ## [Pokémon Plex Multi id Mess - no metadata even with NFO enabled!](https://forums.plex.tv/t/pokemon-plex-multi-id-mess-no-metadata-even-with-nfo-enabled/937739)
**Author:** [@dokuro](https://forums.plex.tv/u/dokuro)\ **Replies:** 1\ **Last updated:** [April 6, 2026, 7:40am UTC](https://forums.plex.tv/t/pokemon-plex-multi-id-mess-no-metadata-even-with-nfo-enabled/937739 "2026-04-06T07:40:08Z")
So, this week Pokémon (1997) {tmdb-60572} is an absolute mess on my plex server. All episode are no longer matched due to some idiot over at tmdb creating tmdb://317083 and tmdb://318213. Idiots exists, I get that but … --- ## [No devices on network able to access server](https://forums.plex.tv/t/no-devices-on-network-able-to-access-server/937763)
**Author:** [@joeldavi7](https://forums.plex.tv/u/joeldavi7)\ **Replies:** 1\ **Last updated:** [April 6, 2026, 6:14am UTC](https://forums.plex.tv/t/no-devices-on-network-able-to-access-server/937763 "2026-04-06T06:14:55Z")
Server Version#: Version 4.156.0 Player Version#: 26.3.1 \ I recently switched modem (NOT ISP - just a new modem) an… --- ## [Not Authorized](https://forums.plex.tv/t/not-authorized/937738)
**Author:** [@mydogr6](https://forums.plex.tv/u/mydogr6)\ **Replies:** 5\ **Last updated:** [April 6, 2026, 12:48am UTC](https://forums.plex.tv/t/not-authorized/937738 "2026-04-06T00:48:09Z")
Why is the windows app saying not unauthorized. I followed all the instructions and it did nothing to fix it so I deleted my 3 year old account, erased everything from the pc including keys and now it is doing the exact … --- ## [Can't complete Plex Server Setup;](https://forums.plex.tv/t/cant-complete-plex-server-setup/937759)
**Author:** [@TaylorHomestead](https://forums.plex.tv/u/TaylorHomestead)\ **Replies:** 2\ **Last updated:** [April 6, 2026, 12:47am UTC](https://forums.plex.tv/t/cant-complete-plex-server-setup/937759 "2026-04-06T00:47:53Z")
Recently I was hosting a plex server from my parents house and had no issue setting things up there. However I recently took their HDD back to my house to add media to and since it was a lot I figured I would host the se… --- ## [Massive Problems With PMS On QNAP NAS: "Unexpected Error"](https://forums.plex.tv/t/massive-problems-with-pms-on-qnap-nas-unexpected-error/937735)
**Author:** [@AlecTronic](https://forums.plex.tv/u/AlecTronic)\ **Replies:** 2\ **Last updated:** [April 5, 2026, 6:54pm UTC](https://forums.plex.tv/t/massive-problems-with-pms-on-qnap-nas-unexpected-error/937735 "2026-04-05T18:54:23Z")
Server Version#: v1.42.2.10156-f737b826c QNAP TS-451D2 x86\_64 Linux version: QTS 5.2.9.3410 Everything worked fine until I stopped PMS on my QNAP NAS because I wanted to copy the music database (which failed, maybe du… --- ## [Scanning large library](https://forums.plex.tv/t/scanning-large-library/937689)
**Author:** [@plexhauch](https://forums.plex.tv/u/plexhauch)\ **Replies:** 6\ **Last updated:** [April 5, 2026, 6:53pm UTC](https://forums.plex.tv/t/scanning-large-library/937689 "2026-04-05T18:53:21Z")
I have a library with 650 movies. When I add a new movie it does not show up on “recently added”, but it always the same Jason Bourne movie that show up. I have eveen look at the XML file at the “addedad” date is correct… --- ## [PMS Bug Found - Butler thread segfault (SIGSEGV) after sustained API load](https://forums.plex.tv/t/pms-bug-found-butler-thread-segfault-sigsegv-after-sustained-api-load/937506)
**Author:** [@Bat\_Mang](https://forums.plex.tv/u/Bat_Mang)\ **Replies:** 2\ **Last updated:** [April 5, 2026, 3:56pm UTC](https://forums.plex.tv/t/pms-bug-found-butler-thread-segfault-sigsegv-after-sustained-api-load/937506 "2026-04-05T15:56:11Z")
Environment: Plex Media Server v1.43.0.10492 macOS 26.3.1 (Tahoe) on Apple M4 Pro (Mac16,11) 48GB RAM, ARM64 Media stored on Synology NAS via SMB What happens: Plex Media Server crashes with a segmentation… --- ## [Audio delay across all media players for 4k content](https://forums.plex.tv/t/audio-delay-across-all-media-players-for-4k-content/937603)
**Author:** [@budd\_renaud](https://forums.plex.tv/u/budd_renaud)\ **Replies:** 1\ **Last updated:** [April 5, 2026, 3:36pm UTC](https://forums.plex.tv/t/audio-delay-across-all-media-players-for-4k-content/937603 "2026-04-05T15:36:57Z")
Server Version#: 4.156.0 Player Version#: Various Hi folks, I’m running into a wall on this one and hoping for some next troubleshooting steps. Here’s my setup: Plex 4.156.0 on Windows 11 (i7-6700 @ 3.4ghz, 24gb DDR5… --- ## [Automatically adding label to files in a folder](https://forums.plex.tv/t/automatically-adding-label-to-files-in-a-folder/937740)
**Author:** [@Skopin](https://forums.plex.tv/u/Skopin)\ **Replies:** 1\ **Last updated:** [April 5, 2026, 11:57am UTC](https://forums.plex.tv/t/automatically-adding-label-to-files-in-a-folder/937740 "2026-04-05T11:57:04Z")
Server Version#:4.156.0 Is it possible to automatically add labels to all files in a specific folder? I have my movies in a movies folder, then within that folder another folder called \_kids where I put all moves that a… --- ## [Why do 2 different Music tracks, in different albums, with different names, get the same GUID?](https://forums.plex.tv/t/why-do-2-different-music-tracks-in-different-albums-with-different-names-get-the-same-guid/937675)
**Author:** [@Fribbtastic](https://forums.plex.tv/u/Fribbtastic)\ **Replies:** 3\ **Last updated:** [April 5, 2026, 5:15am UTC](https://forums.plex.tv/t/why-do-2-different-music-tracks-in-different-albums-with-different-names-get-the-same-guid/937675 "2026-04-05T05:15:22Z")
Let me first explain the problem: I have two tracks in my Library: The Prodigy - The Day Is My Enemy (Bad Company UK remix).flac The Prodigy - The Day Is My Enemy.mp3 Two completely different tracks in completely dif… --- ## [Movies too terrible to display the rating](https://forums.plex.tv/t/movies-too-terrible-to-display-the-rating/937730)
**Author:** [@harpera68](https://forums.plex.tv/u/harpera68)\ **Replies:** 4\ **Last updated:** [April 5, 2026, 2:16am UTC](https://forums.plex.tv/t/movies-too-terrible-to-display-the-rating/937730 "2026-04-05T02:16:33Z")
Server Version#: 1.43.0.10492 Player Version#: n/a It appears Plex cannot display ratings for movies that are in single digits: I’ve tried refreshing the metadata, but no change. If the movie is over 10% it see… --- ## [\[Reproducible bug\] Linux vs windows server, disappearing external ass subtitles with web player](https://forums.plex.tv/t/reproducible-bug-linux-vs-windows-server-disappearing-external-ass-subtitles-with-web-player/937724)
**Author:** [@xtre16](https://forums.plex.tv/u/xtre16)\ **Replies:** 0\ **Last updated:** [April 4, 2026, 8:06pm UTC](https://forums.plex.tv/t/reproducible-bug-linux-vs-windows-server-disappearing-external-ass-subtitles-with-web-player/937724 "2026-04-04T20:06:24Z")
Server Version#:Version 1.43.0.10492 Player Version#:Version 4.159.0 I’ve been struggling for quite a while with disappearing external ass subtitles with mp4 files if seeking during playback. Trying to figure out under… --- ## [Changed password and now "not authorised" to access media files on NAS via PLex](https://forums.plex.tv/t/changed-password-and-now-not-authorised-to-access-media-files-on-nas-via-plex/937685)
**Author:** [@bob8005](https://forums.plex.tv/u/bob8005)\ **Replies:** 8\ **Last updated:** [April 4, 2026, 7:01pm UTC](https://forums.plex.tv/t/changed-password-and-now-not-authorised-to-access-media-files-on-nas-via-plex/937685 "2026-04-04T19:01:48Z")
I use two servers on same network. One on a Windows PC and another on a WD My Home NAS. The latter for accessing media when travelling when away from home. This worked reasonably well until I changed password. Now I cann… [Previous page](https://forums.plex.tv/c/plex-media-server/114.md?page=58) [Next page](https://forums.plex.tv/c/plex-media-server/114.md?page=60)