# Plex Media Server

**URL:** https://forums.plex.tv/c/plex-media-server/114.md?page=61

[Latest](https://forums.plex.tv/latest.md) · [Categories](https://forums.plex.tv/categories.md) · [Tags](https://forums.plex.tv/tags.md)

**Page:** 62

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## [Poster in other region](https://forums.plex.tv/t/poster-in-other-region/937577)

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**Author:** [@alejandrocarcamo](https://forums.plex.tv/u/alejandrocarcamo)\
**Replies:** 0\
**Last updated:** [March 30, 2026, 11:24am UTC](https://forums.plex.tv/t/poster-in-other-region/937577 "2026-03-30T11:24:42Z")

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I dont think the player or server matter a lot (1.43.0.10492 server version for the record) My issue is my library is on Spanish (Spain) but the art of the movies (posters) are from LATAM… So for Wonder Woman instead th…

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## [Getting asked for remote watch pass on local network](https://forums.plex.tv/t/getting-asked-for-remote-watch-pass-on-local-network/937575)

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**Author:** [@harrisonhodge](https://forums.plex.tv/u/harrisonhodge)\
**Replies:** 9\
**Last updated:** [March 30, 2026, 11:19am UTC](https://forums.plex.tv/t/getting-asked-for-remote-watch-pass-on-local-network/937575 "2026-03-30T11:19:01Z")

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Server Version#: 1.43.0.10492 Player Version#: plex for vidaa 5.94.1 recently (past few days to a week) i have started getting issues with my plex tv app throwing an error saying i need a remote watch pass even though …

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## [Not matching shows based on tvdb id numbers](https://forums.plex.tv/t/not-matching-shows-based-on-tvdb-id-numbers/937568)

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**Author:** [@ejhansen](https://forums.plex.tv/u/ejhansen)\
**Replies:** 4\
**Last updated:** [March 30, 2026, 10:58am UTC](https://forums.plex.tv/t/not-matching-shows-based-on-tvdb-id-numbers/937568 "2026-03-30T10:58:21Z")

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Server Version#:1.43.0.10492 Player Version#:N/A The Plex scanner treats Scrubs (2001) {tvdb-76156} as the same show as Scrubs (2026) {tvdb-465690}. Showing the episodes as duplicates.

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## [Server on Linux mint showing as offline to apps on same network](https://forums.plex.tv/t/server-on-linux-mint-showing-as-offline-to-apps-on-same-network/937571)

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**Author:** [@aaaakennedy](https://forums.plex.tv/u/aaaakennedy)\
**Replies:** 3\
**Last updated:** [March 30, 2026, 3:46am UTC](https://forums.plex.tv/t/server-on-linux-mint-showing-as-offline-to-apps-on-same-network/937571 "2026-03-30T03:46:50Z")

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Server Version#:1.43.0.10492 Player Version#: \<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled Very new to Linux. I was able to play stuff through relay. But once I…

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## [Being on an old version of PMS, and an Ubuntu idiot, I'm totally confused on what I should do to upg](https://forums.plex.tv/t/being-on-an-old-version-of-pms-and-an-ubuntu-idiot-im-totally-confused-on-what-i-should-do-to-upg/937570)

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**Author:** [@Rabbybuy](https://forums.plex.tv/u/Rabbybuy)\
**Replies:** 1\
**Last updated:** [March 30, 2026, 2:09am UTC](https://forums.plex.tv/t/being-on-an-old-version-of-pms-and-an-ubuntu-idiot-im-totally-confused-on-what-i-should-do-to-upg/937570 "2026-03-30T02:09:21Z")

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Server Version#:1.29.1.6316 Player Version#: ?? Is it possible to have an idiot’s guide to upgrading my PMS to a valid version? Do I need to do anything now, or should I just wait for the dust to settle? I’m on Ubunt…

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## [Changing server computers](https://forums.plex.tv/t/changing-server-computers/937337)

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**Author:** [@randolph\_precise\_ca](https://forums.plex.tv/u/randolph_precise_ca)\
**Replies:** 4\
**Last updated:** [March 30, 2026, 1:08am UTC](https://forums.plex.tv/t/changing-server-computers/937337 "2026-03-30T01:08:38Z")

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Server Version#:4.156.0 Player Version#: \<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled\> I have two problems, no doubt at least partially self inflicted. I bough…

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## [Sudden loss off remote access (no known updates/changes) for Roku only, TLS handshake incomplete](https://forums.plex.tv/t/sudden-loss-off-remote-access-no-known-updates-changes-for-roku-only-tls-handshake-incomplete/937542)

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**Author:** [@technotaco](https://forums.plex.tv/u/technotaco)\
**Replies:** 1\
**Last updated:** [March 29, 2026, 10:27pm UTC](https://forums.plex.tv/t/sudden-loss-off-remote-access-no-known-updates-changes-for-roku-only-tls-handshake-incomplete/937542 "2026-03-29T22:27:57Z")

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Server Version#: 1.43.0.10492 Player Version#: 9.5.13.11225-fb3b333bb I see: CERT: incomplete TLS handshake from \[MY IP\]:39606: stream truncated Things I’ve tried: Restart PMS Signing in again on Roku Verifying por…

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## [Dumb Collections not showing movies AND TV shows](https://forums.plex.tv/t/dumb-collections-not-showing-movies-and-tv-shows/937564)

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**Author:** [@HollowPaper](https://forums.plex.tv/u/HollowPaper)\
**Replies:** 2\
**Last updated:** [March 29, 2026, 8:21pm UTC](https://forums.plex.tv/t/dumb-collections-not-showing-movies-and-tv-shows/937564 "2026-03-29T20:21:20Z")

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Server Version#:1.43.0.10492 Player Version#: Unknown I looked up how some people have made TV show collections and movie collections show under one collection listing no matter which collection you choose. I’ve set up…

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## [Giving Permission to a User to edit the Plex Libraty](https://forums.plex.tv/t/giving-permission-to-a-user-to-edit-the-plex-libraty/937562)

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**Author:** [@Sh0x](https://forums.plex.tv/u/Sh0x)\
**Replies:** 1\
**Last updated:** [March 29, 2026, 7:12pm UTC](https://forums.plex.tv/t/giving-permission-to-a-user-to-edit-the-plex-libraty/937562 "2026-03-29T19:12:37Z")

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Server Version#: 1.43.0.10492 Player Version#: Hello Ist it Possible to give another User the Permission to Edit Metadata, Covers etc. for Movies and Series on my Plex Server? Thanks for your Help :slight\_smile:

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## [I can't stream anything, when I click where to watch, Plex 1 or plex 2](https://forums.plex.tv/t/i-cant-stream-anything-when-i-click-where-to-watch-plex-1-or-plex-2/937554)

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**Author:** [@denysslabbert](https://forums.plex.tv/u/denysslabbert)\
**Replies:** 5\
**Last updated:** [March 29, 2026, 4:29pm UTC](https://forums.plex.tv/t/i-cant-stream-anything-when-i-click-where-to-watch-plex-1-or-plex-2/937554 "2026-03-29T16:29:22Z")

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I need help with my account I can’t stream anything, when I click where to watch, Plex 1 or plex 2 is nowhere to be found and I keep getting an error “there are no streaming services currently available for this title” …

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## [Classic plex library is showing as offline + logs](https://forums.plex.tv/t/classic-plex-library-is-showing-as-offline-logs/937553)

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**Author:** [@jackmccarthy589](https://forums.plex.tv/u/jackmccarthy589)\
**Replies:** 0\
**Last updated:** [March 29, 2026, 11:13am UTC](https://forums.plex.tv/t/classic-plex-library-is-showing-as-offline-logs/937553 "2026-03-29T11:13:31Z")

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Server Version#:1.43.0.10492-121068a07 Player Version#: 202.4.1 Running on windows 10. It has been running fine for months, then today it stopped. No app or TV can access anything. Watching on the desktop computer is t…

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## [Getting "The server was not powerful enough to convert this file for smooth playback" on new server](https://forums.plex.tv/t/getting-the-server-was-not-powerful-enough-to-convert-this-file-for-smooth-playback-on-new-server/937548)

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**Author:** [@ericrook](https://forums.plex.tv/u/ericrook)\
**Replies:** 2\
**Last updated:** [March 29, 2026, 6:13am UTC](https://forums.plex.tv/t/getting-the-server-was-not-powerful-enough-to-convert-this-file-for-smooth-playback-on-new-server/937548 "2026-03-29T06:13:20Z")

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Server Version#: 1.43.0.10492-121068a07-x86\_64 Player Version#: 9.5.13.11225-fb3b333bb-Plex I recently replaced an old Dell Optiplex 3010 (that had an i5 3470) with an HP Elitedesk 800 (that has an i5 8500T) as my PLEX…

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## [Conversion failed. A required codec could not be found or failed to install](https://forums.plex.tv/t/conversion-failed-a-required-codec-could-not-be-found-or-failed-to-install/932812)

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**Author:** [@progrocktv\_hotmail\_com](https://forums.plex.tv/u/progrocktv_hotmail_com)\
**Replies:** 14\
**Last updated:** [March 29, 2026, 3:30am UTC](https://forums.plex.tv/t/conversion-failed-a-required-codec-could-not-be-found-or-failed-to-install/932812 "2026-03-29T03:30:31Z")

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Server Version#: Version 4.152.0 I know this is a common issue and have tried everything suggested on the site with no luck. Certain media files of TV episodes play fine, however, I’m getting this error when I play anot…

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## [Claim token never exchanges - Server returns 401 Unauthorized on Mac](https://forums.plex.tv/t/claim-token-never-exchanges-server-returns-401-unauthorized-on-mac/937546)

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**Author:** [@brolin\_2](https://forums.plex.tv/u/brolin_2)\
**Replies:** 1\
**Last updated:** [March 29, 2026, 2:27am UTC](https://forums.plex.tv/t/claim-token-never-exchanges-server-returns-401-unauthorized-on-mac/937546 "2026-03-29T02:27:53Z")

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Server Version: 1.43.0.10492-121068a07 Mac OS: MacBook Pro (using bash, older macOS) I have been unable to claim my Plex Media Server on Mac. The server runs fine and is accessible on port 32400, but I cannot get past …

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## [Plex docker unraid unable to connect anymore](https://forums.plex.tv/t/plex-docker-unraid-unable-to-connect-anymore/937498)

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**Author:** [@jbreed1](https://forums.plex.tv/u/jbreed1)\
**Replies:** 3\
**Last updated:** [March 29, 2026, 12:45am UTC](https://forums.plex.tv/t/plex-docker-unraid-unable-to-connect-anymore/937498 "2026-03-29T00:45:32Z")

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I had my plex server running in an unraid docker for 4 years then it randomly stopped connecting. I deciedd to switch to a different app image and it worked again for a couple hours then again stopped working. I am unab…

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## [Unauthorized to my own Server](https://forums.plex.tv/t/unauthorized-to-my-own-server/937505)

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**Author:** [@ryanquick](https://forums.plex.tv/u/ryanquick)\
**Replies:** 4\
**Last updated:** [March 28, 2026, 5:09pm UTC](https://forums.plex.tv/t/unauthorized-to-my-own-server/937505 "2026-03-28T17:09:51Z")

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Server Version#: 1.43.0.10492-121068a07 Player Version#: Problem: Not Authorized error on the web app side (app.plex.tv). Attempted: https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-an…

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## [Server unclaimed after every restart Certificate Reset required](https://forums.plex.tv/t/server-unclaimed-after-every-restart-certificate-reset-required/937320)

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**Author:** [@rogc](https://forums.plex.tv/u/rogc)\
**Replies:** 9\
**Last updated:** [March 28, 2026, 2:47pm UTC](https://forums.plex.tv/t/server-unclaimed-after-every-restart-certificate-reset-required/937320 "2026-03-28T14:47:38Z")

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Server Version#:4.159.0 Player Version#:?? \<I Every time I restart Plex I’m getting Unclaimed despite many attempts to claim it it reverts next restart. Help required from Support please? Could someone from the Plex …

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## [Server not accessible from Android TV](https://forums.plex.tv/t/server-not-accessible-from-android-tv/935041)

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**Author:** [@robertni](https://forums.plex.tv/u/robertni)\
**Replies:** 4\
**Last updated:** [March 28, 2026, 9:45am UTC](https://forums.plex.tv/t/server-not-accessible-from-android-tv/935041 "2026-03-28T09:45:56Z")

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Server Version#: 1.42.2.10156 Player Version#: Latest Android TV version available in the appstore Since like a week ago, my server has started to not be discoverable by the Android TV app. This applies both locally, w…

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## [Secure Connection on ALL devices](https://forums.plex.tv/t/secure-connection-on-all-devices/937520)

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**Author:** [@charle926](https://forums.plex.tv/u/charle926)\
**Replies:** 1\
**Last updated:** [March 28, 2026, 8:09am UTC](https://forums.plex.tv/t/secure-connection-on-all-devices/937520 "2026-03-28T08:09:54Z")

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It has been one week and a half since this ‘app.plex.tv is unable to connect to “XXXXXX” securely’, as in not able to connect to the servers given access to me. And this is on all platforms from my phone, laptop, gaming …

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## [Remote Access States "Not available outside your network" yes I can](https://forums.plex.tv/t/remote-access-states-not-available-outside-your-network-yes-i-can/937519)

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**Author:** [@jSully83](https://forums.plex.tv/u/jSully83)\
**Replies:** 3\
**Last updated:** [March 28, 2026, 3:44am UTC](https://forums.plex.tv/t/remote-access-states-not-available-outside-your-network-yes-i-can/937519 "2026-03-28T03:44:06Z")

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Server Version#:4.159.0 I recently noticed that my remote access has the red circle beside it, I’ve read the trouble shooting, set the device the please windows server is on with a static IP and used port-forwarding but…

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## [Brand new Windows Server, fails to Initialize, can't access settings](https://forums.plex.tv/t/brand-new-windows-server-fails-to-initialize-cant-access-settings/937274)

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**Author:** [@Thadian](https://forums.plex.tv/u/Thadian)\
**Replies:** 11\
**Last updated:** [March 28, 2026, 1:56am UTC](https://forums.plex.tv/t/brand-new-windows-server-fails-to-initialize-cant-access-settings/937274 "2026-03-28T01:56:38Z")

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Server Version#: PlexMediaServer-1.43.0.10492-121068a07-x86\_64 Player Version#: Brand new Windows 11 Pro machine. Downloaded the Windows-Server and installed with all default settings. It automatically opens the brow…

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## [Lifetime Plex Pass: “You’ve reached the limit for the maximum number of accounts you can share with”](https://forums.plex.tv/t/lifetime-plex-pass-you-ve-reached-the-limit-for-the-maximum-number-of-accounts-you-can-share-with/937515)

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**Author:** [@rdurdle](https://forums.plex.tv/u/rdurdle)\
**Replies:** 3\
**Last updated:** [March 28, 2026, 1:54am UTC](https://forums.plex.tv/t/lifetime-plex-pass-you-ve-reached-the-limit-for-the-maximum-number-of-accounts-you-can-share-with/937515 "2026-03-28T01:54:34Z")

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Server Version#: Version 1.43.0.10492 Player Version#: Version 4.156.0 I’m running into what appears to be a Plex backend issue with server sharing limits. I have a lifetime Plex Pass, and my server is currently share…

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## [Show Matches, but Episode Titles are Missing](https://forums.plex.tv/t/show-matches-but-episode-titles-are-missing/937511)

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**Author:** [@brijazz](https://forums.plex.tv/u/brijazz)\
**Replies:** 10\
**Last updated:** [March 28, 2026, 1:05am UTC](https://forums.plex.tv/t/show-matches-but-episode-titles-are-missing/937511 "2026-03-28T01:05:23Z")

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Server Version#: 1.43.0.10492 A nagging problem. The overwhelming majority of my shows match nicely. However, there are a few that refuse to pull episode metadata. The shows in question seem to have matched without issu…

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## [Plex on QNAP worked for years now not connecting to PC or iOS devices but Roku still works](https://forums.plex.tv/t/plex-on-qnap-worked-for-years-now-not-connecting-to-pc-or-ios-devices-but-roku-still-works/937509)

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**Author:** [@vwgo](https://forums.plex.tv/u/vwgo)\
**Replies:** 1\
**Last updated:** [March 27, 2026, 9:35pm UTC](https://forums.plex.tv/t/plex-on-qnap-worked-for-years-now-not-connecting-to-pc-or-ios-devices-but-roku-still-works/937509 "2026-03-27T21:35:43Z")

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Server Version#:1.42.2 Player Version#:4.159.0 \<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled\> Not sure what happened but I was uploading some movies to my Plex s…

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## [Getting "Not Authorized" error even when claim token is set (Proxmox/Ubuntu)?](https://forums.plex.tv/t/getting-not-authorized-error-even-when-claim-token-is-set-proxmox-ubuntu/937311)

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**Author:** [@TomDavidson](https://forums.plex.tv/u/TomDavidson)\
**Replies:** 10\
**Last updated:** [March 27, 2026, 9:26pm UTC](https://forums.plex.tv/t/getting-not-authorized-error-even-when-claim-token-is-set-proxmox-ubuntu/937311 "2026-03-27T21:26:44Z")

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Server Version#: 1.43.0.10492-121068a07 Linux Version: Ubuntu 24.04.04 LTS (Noble Numbat) I’m a Plex Pass user running Plex Media Server in an unprivileged (and GUI-less) Proxmox LXC container that I’m pretty sure is s…

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## [Plex Media Server Failing to remux AC3 audio for AppleTV](https://forums.plex.tv/t/plex-media-server-failing-to-remux-ac3-audio-for-appletv/937014)

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**Author:** [@jene49](https://forums.plex.tv/u/jene49)\
**Replies:** 2\
**Last updated:** [March 27, 2026, 6:26pm UTC](https://forums.plex.tv/t/plex-media-server-failing-to-remux-ac3-audio-for-appletv/937014 "2026-03-27T18:26:53Z")

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Server Version#: 1.43.0.10492 Player Version#: Apple TV app version: 8.45 I have been using Plex to stream my MKV files to my Apple TV for years. With the latest update to the Plex Media Server, I suddenly find myself …

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## [BUG Report: BIF Generation Fails for Replaced Media](https://forums.plex.tv/t/bug-report-bif-generation-fails-for-replaced-media/937499)

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**Author:** [@bmaaske](https://forums.plex.tv/u/bmaaske)\
**Replies:** 3\
**Last updated:** [March 27, 2026, 5:13pm UTC](https://forums.plex.tv/t/bug-report-bif-generation-fails-for-replaced-media/937499 "2026-03-27T17:13:44Z")

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Server Version#: 1.43.0.10492 Bug Description: Plex Media Server fails to reset BIF error metadata—specifically “failureBIFResultCode” and “failureBIFRetryCount” when a file is replaced within a library. Since PMS enfo…

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## [Remote viewing not working with remote pass](https://forums.plex.tv/t/remote-viewing-not-working-with-remote-pass/937500)

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**Author:** [@pucksterplex](https://forums.plex.tv/u/pucksterplex)\
**Replies:** 1\
**Last updated:** [March 27, 2026, 4:51pm UTC](https://forums.plex.tv/t/remote-viewing-not-working-with-remote-pass/937500 "2026-03-27T16:51:29Z")

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Server Version#:4.159.0 Player Version#: ps5 \<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled\> I have 1 users access my server from outside network for years. las…

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## [Information related to security Vulnerabilities](https://forums.plex.tv/t/information-related-to-security-vulnerabilities/935164)

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**Author:** [@math4706](https://forums.plex.tv/u/math4706)\
**Replies:** 50\
**Last updated:** [March 27, 2026, 3:42pm UTC](https://forums.plex.tv/t/information-related-to-security-vulnerabilities/935164 "2026-03-27T15:42:55Z")

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Server Version#: 4.147.1 Player Version#: German news site mentioned that there are still open vulnerabilites in plex media server, CVE-2025-69414, CVE-2025-69415 and also in the plex.tv backend (CVE-2025-69416, CVE-20…

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## [Server no longer shown](https://forums.plex.tv/t/server-no-longer-shown/937490)

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**Author:** [@tronic72](https://forums.plex.tv/u/tronic72)\
**Replies:** 15\
**Last updated:** [March 27, 2026, 1:49pm UTC](https://forums.plex.tv/t/server-no-longer-shown/937490 "2026-03-27T13:49:40Z")

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Server Version#: windows 10 64 bit Player Version#: \<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled\> Hi, I have a HP version 8 micro server which has been my Plex…

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