# Metadata & Adding Files **URL:** https://forums.plex.tv/c/plex-media-server/metadata-adding-files/124.md?page=234 [Latest](https://forums.plex.tv/latest.md) · [Categories](https://forums.plex.tv/categories.md) · [Tags](https://forums.plex.tv/tags.md) **Page:** 235 --- ## [Originally Available field not updating, preventing match](https://forums.plex.tv/t/originally-available-field-not-updating-preventing-match/559299)
**Author:** [@recoil](https://forums.plex.tv/u/recoil)\ **Replies:** 5\ **Last updated:** [April 2, 2020, 6:05am UTC](https://forums.plex.tv/t/originally-available-field-not-updating-preventing-match/559299 "2020-04-02T06:05:12Z")
Server Version#: 1.18.8.2527 Player Version#: 4.28.3 I’m having an issue with matching Movies, where the Originally Available field is set to 1900-01-01 for some reason. Even after removing or manually changing the … --- ## [Poster images not loading ARM version but Windows version ok](https://forums.plex.tv/t/poster-images-not-loading-arm-version-but-windows-version-ok/564207)
**Author:** [@BigSlimVdub](https://forums.plex.tv/u/BigSlimVdub)\ **Replies:** 2\ **Last updated:** [April 2, 2020, 3:28am UTC](https://forums.plex.tv/t/poster-images-not-loading-arm-version-but-windows-version-ok/564207 "2020-04-02T03:28:00Z")
Server Version#:1.18.9.2571-e106a8a91 Player Version#: Any hardware, does not matter I have had an issue since I migrated to RaspBerry Pi for my media server from Windows. I was unable to get some poster images to lo… --- ## [Audio clips - how to organise for plex](https://forums.plex.tv/t/audio-clips-how-to-organise-for-plex/565709)
**Author:** [@icesplice](https://forums.plex.tv/u/icesplice)\ **Replies:** 3\ **Last updated:** [April 1, 2020, 9:42pm UTC](https://forums.plex.tv/t/audio-clips-how-to-organise-for-plex/565709 "2020-04-01T21:42:12Z")
Love Plex. Been using it for years, but always in a “put it on a drive and hope Plex can organise it” kinda way. Now that I have more time at home I have been cleaning up my content but hit a small snag. I have thousa… --- ## [How to add missing actor](https://forums.plex.tv/t/how-to-add-missing-actor/566137)
**Author:** [@wunderlong88](https://forums.plex.tv/u/wunderlong88)\ **Replies:** 2\ **Last updated:** [April 1, 2020, 8:54pm UTC](https://forums.plex.tv/t/how-to-add-missing-actor/566137 "2020-04-01T20:54:42Z")
I have a movie (The Redhead and the Cowboy, 1951) that does not have any actors listed. I would like to add “Glenn Ford” so that when I create a playlist of his movies this movie shows up. Is there a simple way to do t… --- ## [Metadata anomaly](https://forums.plex.tv/t/metadata-anomaly/566053)
**Author:** [@woodr2011](https://forums.plex.tv/u/woodr2011)\ **Replies:** 2\ **Last updated:** [April 1, 2020, 5:04pm UTC](https://forums.plex.tv/t/metadata-anomaly/566053 "2020-04-01T17:04:46Z")
Server Version#: 1.19.1.2589 I have added The City of the Dead (1960 film) to my Plex library. All metadata pulls correctly from Plex Movie with the exception of the cast. The only item that appears there is “Vulture Gr… --- ## [TV shows skipped during indexing (logs attached)](https://forums.plex.tv/t/tv-shows-skipped-during-indexing-logs-attached/565796)
**Author:** [@Carmageddon1984](https://forums.plex.tv/u/Carmageddon1984)\ **Replies:** 2\ **Last updated:** [April 1, 2020, 2:49pm UTC](https://forums.plex.tv/t/tv-shows-skipped-during-indexing-logs-attached/565796 "2020-04-01T14:49:18Z")
Server Version#: 1.18.9.2571 Player Version#: I have Movies show up fine, but TV Shows refuse to show anything. Attached is zip file, but I see stuff like: Apr 01, 2020 03:41:41.339 \[0x7ff827a39740\] DEBUG - \* Scan… --- ## [Plex Photos - A Personal Journey (Tricks, Traps & Troubleshooting)](https://forums.plex.tv/t/plex-photos-a-personal-journey-tricks-traps-troubleshooting/515973)
**Author:** [@basilh](https://forums.plex.tv/u/basilh)\ **Replies:** 25\ **Last updated:** [April 1, 2020, 10:53am UTC](https://forums.plex.tv/t/plex-photos-a-personal-journey-tricks-traps-troubleshooting/515973 "2020-04-01T10:53:51Z")
I’ve not found any documentation stating what photo formats are supported for the Plex photo library. For instance, JPG and MP4 appear to be supported, but what about earlier formats like 3GP (video from 3G mobiles)? If … --- ## [HTTP 500 Response with theMovieDB](https://forums.plex.tv/t/http-500-response-with-themoviedb/564824)
**Author:** [@Fribbtastic](https://forums.plex.tv/u/Fribbtastic)\ **Replies:** 1\ **Last updated:** [April 1, 2020, 8:19am UTC](https://forums.plex.tv/t/http-500-response-with-themoviedb/564824 "2020-04-01T08:19:06Z")
Server Version#: 1.18.9.2571 For a while now I have tried to figure this out without any progress or solution but I have seen others report this occasionally… What happens is that when I add a new movie to my movie lib… --- ## [Troubleshoot Files Invisible to Plex](https://forums.plex.tv/t/troubleshoot-files-invisible-to-plex/565717)
**Author:** [@Au3bee](https://forums.plex.tv/u/Au3bee)\ **Replies:** 4\ **Last updated:** [April 1, 2020, 1:39am UTC](https://forums.plex.tv/t/troubleshoot-files-invisible-to-plex/565717 "2020-04-01T01:39:26Z")
Server Version#: 1.19.1.2589 Player Version#: 4.22.3 Issue: two episodes are totally invisible to plex, even in the logs: E01 not found E02 found E03 found E04 found E05 not found to rule out TV show mismatch. I … --- ## [How create concert library for Korean and Japanese Media?](https://forums.plex.tv/t/how-create-concert-library-for-korean-and-japanese-media/565692)
**Author:** [@Thenelsons1201](https://forums.plex.tv/u/Thenelsons1201)\ **Replies:** 0\ **Last updated:** [March 31, 2020, 11:39pm UTC](https://forums.plex.tv/t/how-create-concert-library-for-korean-and-japanese-media/565692 "2020-03-31T23:39:23Z")
Server Version#: 4.22.2 Player Version#: I have tried several post options from making them movie or tv shows folder, relabels in accordance to the guidelines. All I get is individual files of the concerts all mixed… --- ## [Collections based upon genre](https://forums.plex.tv/t/collections-based-upon-genre/563763)
**Author:** [@shindou1](https://forums.plex.tv/u/shindou1)\ **Replies:** 5\ **Last updated:** [March 31, 2020, 8:25pm UTC](https://forums.plex.tv/t/collections-based-upon-genre/563763 "2020-03-31T20:25:54Z")
I currently use kodi and I have it set up where I have all my movies organized by genre. Within those genres, I have all of my collections (I.E. collection for action) organized in that genre section. From what I can tel… --- ## [Long running TV show won't Scrape](https://forums.plex.tv/t/long-running-tv-show-wont-scrape/564137)
**Author:** [@Concelor](https://forums.plex.tv/u/Concelor)\ **Replies:** 5\ **Last updated:** [March 31, 2020, 6:23pm UTC](https://forums.plex.tv/t/long-running-tv-show-wont-scrape/564137 "2020-03-31T18:23:07Z")
Server Version#: 1.18.9.2571 on Unraid system Player Version#: 7.30.0.16390 (5d527228) Using TVDB and Plex Scanner So I have an issue that’s been driving me nuts and hoping you all can help I have been trying to get … --- ## [Meta Data - Provided By Plex?](https://forums.plex.tv/t/meta-data-provided-by-plex/564342)
**Author:** [@StarlightExpress](https://forums.plex.tv/u/StarlightExpress)\ **Replies:** 6\ **Last updated:** [March 31, 2020, 3:53pm UTC](https://forums.plex.tv/t/meta-data-provided-by-plex/564342 "2020-03-31T15:53:45Z")
Is the meta data shown in Plex self generated from Plex? I have a program called Media Center Master, which generates meta data but wondering if I delete it all and allow Plex to generate it’s own? --- ## [Handling of Files](https://forums.plex.tv/t/handling-of-files/564348)
**Author:** [@StarlightExpress](https://forums.plex.tv/u/StarlightExpress)\ **Replies:** 4\ **Last updated:** [March 31, 2020, 3:48pm UTC](https://forums.plex.tv/t/handling-of-files/564348 "2020-03-31T15:48:42Z")
Does Plex rename files? Most of mine follow a naming scheme of: TV Series Title - S01E01 - Episode Name But some files aren’t like this (yet). How does Plex handle special episodes from a series? For example, a Chris… --- ## [Plex partial did not work](https://forums.plex.tv/t/plex-partial-did-not-work/565328)
**Author:** [@Boecki\_83](https://forums.plex.tv/u/Boecki_83)\ **Replies:** 1\ **Last updated:** [March 31, 2020, 3:22pm UTC](https://forums.plex.tv/t/plex-partial-did-not-work/565328 "2020-03-31T15:22:18Z")
Server Version#: 1.18.9.2578 Player Version#: Hi guys, since a few days my server did not perform a partial scan on my library. I use Google Drive with Rclone and mergerfs. For testing reasons i added a local librar… --- ## [Cannot update Metadata when on VPN with 1.18.9.2578](https://forums.plex.tv/t/cannot-update-metadata-when-on-vpn-with-1-18-9-2578/565156)
**Author:** [@TheBrac](https://forums.plex.tv/u/TheBrac)\ **Replies:** 7\ **Last updated:** [March 31, 2020, 2:15pm UTC](https://forums.plex.tv/t/cannot-update-metadata-when-on-vpn-with-1-18-9-2578/565156 "2020-03-31T14:15:10Z")
Server Version#: 1.18.9.2578 Player Version#: 4.22.3 I used to have metadata for new TV Shows and Movies working flawlessly and I didn’t have to touch anything. This also worked when I had my VPN on and the VPN app e… --- ## [No Movie Metadata for new Files](https://forums.plex.tv/t/no-movie-metadata-for-new-files/553909)
**Author:** [@dmaslin](https://forums.plex.tv/u/dmaslin)\ **Replies:** 23\ **Last updated:** [March 31, 2020, 7:11am UTC](https://forums.plex.tv/t/no-movie-metadata-for-new-files/553909 "2020-03-31T07:11:20Z")
Server Version#:1.18.7.2457 Player Version#:4.22.2 The metadata of recently added movies are not being populated during a library scan or match fix. It is being reported “no match found”. TV Series however, are funct… --- ## [Can Local Metadata in MP4 override the strict Program/Season/Episode hierarchy in TV/Other libraries?](https://forums.plex.tv/t/can-local-metadata-in-mp4-override-the-strict-program-season-episode-hierarchy-in-tv-other-libraries/565180)
**Author:** [@d\_angelico\_att\_net](https://forums.plex.tv/u/d_angelico_att_net)\ **Replies:** 1\ **Last updated:** [March 31, 2020, 1:35am UTC](https://forums.plex.tv/t/can-local-metadata-in-mp4-override-the-strict-program-season-episode-hierarchy-in-tv-other-libraries/565180 "2020-03-31T01:35:59Z")
I have read a lot of guidance on the order of Metadata agents and file/folder naming and I think I understand them. What I am wondering is whether I can write metadata to my MP4 files before importing that will override … --- ## [Issues with poster art](https://forums.plex.tv/t/issues-with-poster-art/564778)
**Author:** [@MiranoVH](https://forums.plex.tv/u/MiranoVH)\ **Replies:** 0\ **Last updated:** [March 30, 2020, 12:34pm UTC](https://forums.plex.tv/t/issues-with-poster-art/564778 "2020-03-30T12:34:43Z")
Server Version#: 1.18.9.2571 I get no reponses on Reddit, Could anyone help me out? --- ## [Metadata & Thumbnails no longer updating or refreshing](https://forums.plex.tv/t/metadata-thumbnails-no-longer-updating-or-refreshing/563556)
**Author:** [@ma0sm](https://forums.plex.tv/u/ma0sm)\ **Replies:** 3\ **Last updated:** [March 30, 2020, 11:10am UTC](https://forums.plex.tv/t/metadata-thumbnails-no-longer-updating-or-refreshing/563556 "2020-03-30T11:10:13Z")
Server Version#: 1.18.9.2571 Player Version#: Chrome Version 80.0.3987.149 After a recent Windows 10 update and ensuing restart (this action may be coincidental, but it has been happening since then), my Plex instance … --- ## [Image Size Issues](https://forums.plex.tv/t/image-size-issues/562138)
**Author:** [@sawitt\_ieee.org](https://forums.plex.tv/u/sawitt_ieee.org)\ **Replies:** 2\ **Last updated:** [March 29, 2020, 8:57pm UTC](https://forums.plex.tv/t/image-size-issues/562138 "2020-03-29T20:57:16Z")
Server Version#: 1.18.7.2457-77cb9455c (Debian Linux) Player Version#: 2.2.0 (LG WebOS) I have many photos that are digitized slides and are TIFF format. The image size of the slides are around 356 MB. When I try to … --- ## [Plex does not recognize the file name](https://forums.plex.tv/t/plex-does-not-recognize-the-file-name/562595)
**Author:** [@kilotr](https://forums.plex.tv/u/kilotr)\ **Replies:** 6\ **Last updated:** [March 29, 2020, 6:14pm UTC](https://forums.plex.tv/t/plex-does-not-recognize-the-file-name/562595 "2020-03-29T18:14:19Z")
Server Version#: Version 4.22.3 I have video course in mp4 format. Each file is named after the lesson. However in Plex I only get a date as the name of the “episode” I’ve created my library with the following parame… --- ## [Plex takes 6+ hours to scan 785 movies, and no metadata?](https://forums.plex.tv/t/plex-takes-6-hours-to-scan-785-movies-and-no-metadata/564069)
**Author:** [@Jindrak](https://forums.plex.tv/u/Jindrak)\ **Replies:** 12\ **Last updated:** [March 29, 2020, 1:30pm UTC](https://forums.plex.tv/t/plex-takes-6-hours-to-scan-785-movies-and-no-metadata/564069 "2020-03-29T13:30:21Z")
Server Version#: Was 1.18.8.2527 (updated to 1.18.9.2571) Player Version#: N/A Plex Media Server Logs\_2020-03-29\_06-16-49.zip (7.0 MB) Multiple drives, have a “Movies” folder at the root of each drive and inside of th… --- ## [How to force Plex to combine duplicate movies?](https://forums.plex.tv/t/how-to-force-plex-to-combine-duplicate-movies/563644)
**Author:** [@darksorcerer](https://forums.plex.tv/u/darksorcerer)\ **Replies:** 0\ **Last updated:** [March 28, 2020, 8:45pm UTC](https://forums.plex.tv/t/how-to-force-plex-to-combine-duplicate-movies/563644 "2020-03-28T20:45:21Z")
I stumbled across an existing post as I was having the exact same problem. Another user named “nurbles” had posted the question. I just want to say that the moderator, OttoKerner, seemed borderline rude/sarcastic. I’… --- ## [Duplicate unrelated files turning up](https://forums.plex.tv/t/duplicate-unrelated-files-turning-up/563347)
**Author:** [@Mishutka](https://forums.plex.tv/u/Mishutka)\ **Replies:** 4\ **Last updated:** [March 28, 2020, 3:59pm UTC](https://forums.plex.tv/t/duplicate-unrelated-files-turning-up/563347 "2020-03-28T15:59:33Z")
Server Version#:1.18.9.2571 Player Version#:4.22.3 I have recenty moved, and refreshed my library, but some files are corrupt and I dont know how to sort them out All have different filenames and the only option giv… --- ## [Help with matching and track details](https://forums.plex.tv/t/help-with-matching-and-track-details/563149)
**Author:** [@karloskarlcium](https://forums.plex.tv/u/karloskarlcium)\ **Replies:** 0\ **Last updated:** [March 28, 2020, 3:04am UTC](https://forums.plex.tv/t/help-with-matching-and-track-details/563149 "2020-03-28T03:04:32Z")
Server Version#: 1.18.9.2571 Player Version#: Hi, I’m trying to figure out why Plex will sometimes not download album details / descriptions. For example, I have this album: https://musicbrainz.org/work/adc26f10-f2e1-… --- ## [Posters not fetched for select movies](https://forums.plex.tv/t/posters-not-fetched-for-select-movies/555538)
**Author:** [@maeks84](https://forums.plex.tv/u/maeks84)\ **Replies:** 18\ **Last updated:** [March 27, 2020, 11:08pm UTC](https://forums.plex.tv/t/posters-not-fetched-for-select-movies/555538 "2020-03-27T23:08:22Z")
Server Version#:1.18.7.2457 Player Version#:4.22.2 So the problem is that for a few movies posters are not fetched. I’m trying to figure out how to fix this. I reinstalled Linux Mint from scratch and installed Plex… --- ## [When will a 'subs' subfolder be supported?](https://forums.plex.tv/t/when-will-a-subs-subfolder-be-supported/562960)
**Author:** [@jigmcgalliger](https://forums.plex.tv/u/jigmcgalliger)\ **Replies:** 1\ **Last updated:** [March 27, 2020, 9:24pm UTC](https://forums.plex.tv/t/when-will-a-subs-subfolder-be-supported/562960 "2020-03-27T21:24:48Z")
I currently have to manually move subtitle files out of the ‘subs’ subdirectory for them to be recognized by Plex. Why are none of the subtitle files in the subs folder not being recognized? Is this really not supported?… --- ## [Creating Colections](https://forums.plex.tv/t/creating-colections/562650)
**Author:** [@Zander-Latimer](https://forums.plex.tv/u/Zander-Latimer)\ **Replies:** 2\ **Last updated:** [March 27, 2020, 8:57pm UTC](https://forums.plex.tv/t/creating-colections/562650 "2020-03-27T20:57:32Z")
Server Version#:OMV5 Player Version#:4.22.2 When I create a movie collection, the collection shows up okay, but I still have the separate movies in the main movie folder, which I want to hide. For example I have made a… --- ## [After Update, No Movie metada](https://forums.plex.tv/t/after-update-no-movie-metada/561748)
**Author:** [@juhenriquez](https://forums.plex.tv/u/juhenriquez)\ **Replies:** 14\ **Last updated:** [March 27, 2020, 8:13pm UTC](https://forums.plex.tv/t/after-update-no-movie-metada/561748 "2020-03-27T20:13:56Z")
Server Version#: 1.18.9.2571 Player Version#: 4.30.1 So, I’ve been using plex for over 3 months now even bought a plax pass and everything, have been delighted, experience is great. BUT after updating from version 1.17… [Previous page](https://forums.plex.tv/c/plex-media-server/metadata-adding-files/124.md?page=233) [Next page](https://forums.plex.tv/c/plex-media-server/metadata-adding-files/124.md?page=235)