# Remote Access **URL:** https://forums.plex.tv/c/plex-media-server/remote-access/123.md [Latest](https://forums.plex.tv/latest.md) · [Categories](https://forums.plex.tv/categories.md) · [Tags](https://forums.plex.tv/tags.md) --- ## [About the Remote Access category](https://forums.plex.tv/t/about-the-remote-access-category/405776)
**Author:** [@PlexInfo](https://forums.plex.tv/u/PlexInfo)\ **Replies:** 0\ **Last updated:** [April 28, 2019, 10:09pm UTC](https://forums.plex.tv/t/about-the-remote-access-category/405776 "2019-04-28T22:09:47Z")
Consider using this subcategory if your topic is related to enabling your server to be accessed remotely. --- ## [PLEX not working?](https://forums.plex.tv/t/plex-not-working/944154)
**Author:** [@meghna\_8](https://forums.plex.tv/u/meghna_8)\ **Replies:** 4\ **Last updated:** [October 9, 2026, 9:08am UTC](https://forums.plex.tv/t/plex-not-working/944154 "2026-10-09T09:08:58Z")
I’m trying to play something and it keeps telling me to upgrade to remote access plan or upgrade my whole plan any ideas on why is this is happening? --- ## [Remote Access working with browser, but not with Plex App (Android)](https://forums.plex.tv/t/remote-access-working-with-browser-but-not-with-plex-app-android/944233)
**Author:** [@ago\_4](https://forums.plex.tv/u/ago_4)\ **Replies:** 3\ **Last updated:** [October 9, 2026, 1:33am UTC](https://forums.plex.tv/t/remote-access-working-with-browser-but-not-with-plex-app-android/944233 "2026-10-09T01:33:42Z")
Server Version#: 1.43.5.11029 Hello, Recently I started having some issues with remote access on my server. I originally started using Plex on a Windows machine, and since the beginning, I was able to connect remotely … --- ## [Plex for Android TV - Playback Error across all file types](https://forums.plex.tv/t/plex-for-android-tv-playback-error-across-all-file-types/944221)
**Author:** [@ashfordmills](https://forums.plex.tv/u/ashfordmills)\ **Replies:** 0\ **Last updated:** [October 8, 2026, 8:49pm UTC](https://forums.plex.tv/t/plex-for-android-tv-playback-error-across-all-file-types/944221 "2026-10-08T20:49:27Z")
Server Version#: platform version 14 Player Version#: client version 2026.19.1(971050476) \ log0.txt (186.8 KB) Fir… --- ## [Server periodically vanishes from client server-list despite being fully reachable](https://forums.plex.tv/t/server-periodically-vanishes-from-client-server-list-despite-being-fully-reachable/941843)
**Author:** [@Christoph\_Lehninger](https://forums.plex.tv/u/Christoph_Lehninger)\ **Replies:** 14\ **Last updated:** [October 8, 2026, 7:51pm UTC](https://forums.plex.tv/t/server-periodically-vanishes-from-client-server-list-despite-being-fully-reachable/941843 "2026-10-08T19:51:25Z")
Server Version#: v1.43.3.10896 Player Version#: Plex for Windows 1.115.0.426-4e960a1d Setup: Plex Media Server (Docker, plexinc/pms-docker, network\_mode: host) on Unraid, currently v1.43.3.10896 Router/Firewall: OP… --- ## [API rate limit 429](https://forums.plex.tv/t/api-rate-limit-429/944094)
**Author:** [@GoochyMeUK](https://forums.plex.tv/u/GoochyMeUK)\ **Replies:** 5\ **Last updated:** [October 8, 2026, 4:22pm UTC](https://forums.plex.tv/t/api-rate-limit-429/944094 "2026-10-08T16:22:49Z")
Server Version#: 1.43.4.10903 Player Version#: N/A I am no longer able to connect to my plex server and I believe I need this resetting Oct 07, 2026 20:54:23.408 \[124889341938488\] ERROR - CERT: Error acquiring new cer… --- ## [Lost ability for remote access](https://forums.plex.tv/t/lost-ability-for-remote-access/942836)
**Author:** [@myron.selby](https://forums.plex.tv/u/myron.selby)\ **Replies:** 8\ **Last updated:** [October 8, 2026, 1:05pm UTC](https://forums.plex.tv/t/lost-ability-for-remote-access/942836 "2026-10-08T13:05:03Z")
Server Version#1.43.4.10903: Player Version#4.160.0: We moved about two months ago. I replaced my router at that time. I use Plexamp to stream music from my NAS to my phone to play while I’m driving. For the first 5 or… --- ## [New server stuck at "Mapped - Not Published (Not Reachable)" — consistent HTTP 422 from servers.xml](https://forums.plex.tv/t/new-server-stuck-at-mapped-not-published-not-reachable-consistent-http-422-from-servers-xml/943809)
**Author:** [@plexby4](https://forums.plex.tv/u/plexby4)\ **Replies:** 2\ **Last updated:** [October 8, 2026, 10:21am UTC](https://forums.plex.tv/t/new-server-stuck-at-mapped-not-published-not-reachable-consistent-http-422-from-servers-xml/943809 "2026-10-08T10:21:12Z")
Hello I recently claimed a new Plex Media Server and it will not publish/register as a connectable resource on my account, even though the server is fully reachable and the claim itself is valid. Server details: Frie… --- ## [Remote access stopped working (shows accessible)](https://forums.plex.tv/t/remote-access-stopped-working-shows-accessible/943481)
**Author:** [@Vojto](https://forums.plex.tv/u/Vojto)\ **Replies:** 22\ **Last updated:** [October 7, 2026, 7:25pm UTC](https://forums.plex.tv/t/remote-access-stopped-working-shows-accessible/943481 "2026-10-07T19:25:22Z")
Server Version#: 1.42.2.10156 Player Version#: Web player and android 10.26.0.2578 Plex Pass user. Remote access says it’s “Fully accessible outside your network”. Let me start by saying that absolutely nothing chang… --- ## [Plex Remote Access Issues](https://forums.plex.tv/t/plex-remote-access-issues/942219)
**Author:** [@mightymurrs](https://forums.plex.tv/u/mightymurrs)\ **Replies:** 8\ **Last updated:** [October 7, 2026, 4:25pm UTC](https://forums.plex.tv/t/plex-remote-access-issues/942219 "2026-10-07T16:25:14Z")
Server Version#: Version 1.43.3.10896 Player Version#: Version 4.160.0 Hi Plex Support, I’ve had intermittent issues for the last few days where my server shows as offline for remote access. I’ve tried restarting the … --- ## [QNAP Plex Pass: expired certificate, persistent HTTP 429 — request reset](https://forums.plex.tv/t/qnap-plex-pass-expired-certificate-persistent-http-429-request-reset/944072)
**Author:** [@eddiewuym](https://forums.plex.tv/u/eddiewuym)\ **Replies:** 2\ **Last updated:** [October 7, 2026, 3:32pm UTC](https://forums.plex.tv/t/qnap-plex-pass-expired-certificate-persistent-http-429-request-reset/944072 "2026-10-07T15:32:57Z")
Hi Plex team, I’m a paying Plex Pass subscriber. My QNAP Plex server is still presenting an expired plex.direct certificate, and clients are failing TLS certificate validation. Automatic renewal repeatedly fails with HT… --- ## [Remote Access stuck although port is reachable (Unraid / linuxserver Docker)](https://forums.plex.tv/t/remote-access-stuck-although-port-is-reachable-unraid-linuxserver-docker/943898)
**Author:** [@DaLuke95](https://forums.plex.tv/u/DaLuke95)\ **Replies:** 3\ **Last updated:** [October 5, 2026, 11:28pm UTC](https://forums.plex.tv/t/remote-access-stuck-although-port-is-reachable-unraid-linuxserver-docker/943898 "2026-10-05T23:28:03Z")
Server Version#:current Player Version#:current Access goes green briefly, then turns red. Log shows MyPlex: mapping state set to 'Mapped - Not Published (Not Reachable)'. Plexamp shows “No servers found”, both at home… --- ## [Problem with public port 32400 - solved](https://forums.plex.tv/t/problem-with-public-port-32400-solved/943971)
**Author:** [@cwdavi1](https://forums.plex.tv/u/cwdavi1)\ **Replies:** 0\ **Last updated:** [October 5, 2026, 7:47pm UTC](https://forums.plex.tv/t/problem-with-public-port-32400-solved/943971 "2026-10-05T19:47:44Z")
Server Version#:1.115.0.426-4e960a1d Player Version# In the past I had a problem with the server and had to specify public port as 32400. About 3 days back I lost remote access. No idea what happened unless it was a … --- ## [Plex Setting say Server is "Fully accessible outside your network" but getting Playback Error](https://forums.plex.tv/t/plex-setting-say-server-is-fully-accessible-outside-your-network-but-getting-playback-error/943548)
**Author:** [@JaredOEngland](https://forums.plex.tv/u/JaredOEngland)\ **Replies:** 4\ **Last updated:** [October 5, 2026, 7:14pm UTC](https://forums.plex.tv/t/plex-setting-say-server-is-fully-accessible-outside-your-network-but-getting-playback-error/943548 "2026-10-05T19:14:00Z")
Server Version#: 1.43.4.10903 Player Version#: Client Version 2026.18.0 Platform Version 26.6.2 Log File attached from my iPhone which wasn’t connected locally and trying to remote in, it was the easiest device for me … --- ## [Remote access turns then off](https://forums.plex.tv/t/remote-access-turns-then-off/943921)
**Author:** [@jledgewood33](https://forums.plex.tv/u/jledgewood33)\ **Replies:** 2\ **Last updated:** [October 5, 2026, 5:39pm UTC](https://forums.plex.tv/t/remote-access-turns-then-off/943921 "2026-10-05T17:39:29Z")
ii am having trouble with enabling the remote access. i click on the button to enable and it turns green and says it is enabled. then after a few seconds it goes back to being disabled. i have the plex pass so that i can… --- ## [please remove/reset the Roku Auth/SSO association](https://forums.plex.tv/t/please-remove-reset-the-roku-auth-sso-association/943961)
**Author:** [@Dbaehr](https://forums.plex.tv/u/Dbaehr)\ **Replies:** 0\ **Last updated:** [October 5, 2026, 5:05pm UTC](https://forums.plex.tv/t/please-remove-reset-the-roku-auth-sso-association/943961 "2026-10-05T17:05:59Z")
Plex for Roku 9.18 Build 13 and Plex Preview 9.19.14 both authenticate automatically but show no personal server or libraries. My Plex Media Server is healthy and visible in Plex Web. Roku logs show /api/v2/resources ret… --- ## [Plex Remote Access issue solution](https://forums.plex.tv/t/plex-remote-access-issue-solution/943937)
**Author:** [@jmack017](https://forums.plex.tv/u/jmack017)\ **Replies:** 0\ **Last updated:** [October 5, 2026, 12:30am UTC](https://forums.plex.tv/t/plex-remote-access-issue-solution/943937 "2026-10-05T00:30:01Z")
After a few hours of troubleshooting a roku not being able to connect to the server and a red remote access indicator (but everything else working fine remotely) I wanted to post my solution. sudo rm /var/lib/plexmedias… --- ## [Server tests ULA instead of GUA address](https://forums.plex.tv/t/server-tests-ula-instead-of-gua-address/943544)
**Author:** [@certuna](https://forums.plex.tv/u/certuna)\ **Replies:** 3\ **Last updated:** [October 4, 2026, 11:18pm UTC](https://forums.plex.tv/t/server-tests-ula-instead-of-gua-address/943544 "2026-10-04T23:18:13Z")
Server Version#: 1.43.4.10903 Player Version#: Web 4.160.0 Looking at the Settings/Remote Access, it looks like PMS tests the server’s ULA address (in the fd00::/8 range) instead of its GUA (from 2000::/3) address if i… --- ## [Remote access issues](https://forums.plex.tv/t/remote-access-issues/943475)
**Author:** [@franz864](https://forums.plex.tv/u/franz864)\ **Replies:** 19\ **Last updated:** [October 4, 2026, 10:08pm UTC](https://forums.plex.tv/t/remote-access-issues/943475 "2026-10-04T22:08:22Z")
I have the same problem going in and out, have had a server for years and never had a problem till the last few months have tried everything other than replacing my computer wish there was somewhere to get help. --- ## [Plex.direct certificate stuck – please revoke/reissue (unable to get local issuer certificate)](https://forums.plex.tv/t/plex-direct-certificate-stuck-please-revoke-reissue-unable-to-get-local-issuer-certificate/943931)
**Author:** [@turism0](https://forums.plex.tv/u/turism0)\ **Replies:** 2\ **Last updated:** [October 4, 2026, 9:49pm UTC](https://forums.plex.tv/t/plex-direct-certificate-stuck-please-revoke-reissue-unable-to-get-local-issuer-certificate/943931 "2026-10-04T21:49:12Z")
Hi, could a staff member please check and revoke the plex.direct certificate for my server? It looks stuck, and remote access has failed since it was issued. Server name: Heimdall Machine identifier: 99c52ccf248564106a… --- ## [Remote access does what it wants when it wants](https://forums.plex.tv/t/remote-access-does-what-it-wants-when-it-wants/943928)
**Author:** [@noname351](https://forums.plex.tv/u/noname351)\ **Replies:** 4\ **Last updated:** [October 4, 2026, 8:40pm UTC](https://forums.plex.tv/t/remote-access-does-what-it-wants-when-it-wants/943928 "2026-10-04T20:40:49Z")
Server Version#:4.160.0 Player Version#: \ I signed up for Plex pass and of course it doesn’t work…Fully accessible o… --- ## [No remote access](https://forums.plex.tv/t/no-remote-access/943867)
**Author:** [@noname351](https://forums.plex.tv/u/noname351)\ **Replies:** 2\ **Last updated:** [October 3, 2026, 4:27pm UTC](https://forums.plex.tv/t/no-remote-access/943867 "2026-10-03T16:27:22Z")
Server Version#:4.160.0 Player Version#:?? \ Just paid for Plex pass and still not getting remote access…why is this … --- ## [Remote Access goes down without rhyme or reason](https://forums.plex.tv/t/remote-access-goes-down-without-rhyme-or-reason/943778)
**Author:** [@aidanplant](https://forums.plex.tv/u/aidanplant)\ **Replies:** 21\ **Last updated:** [October 2, 2026, 11:17pm UTC](https://forums.plex.tv/t/remote-access-goes-down-without-rhyme-or-reason/943778 "2026-10-02T23:17:18Z")
My remote access is spotty. I have enabled port forwarding, confirmed my router settings are all proper, and still I have inconsistent remote access. Every time I check the server when at home, it says all good. Remote a… --- ## [Unable To Connect via Tailscale To Plex Apps](https://forums.plex.tv/t/unable-to-connect-via-tailscale-to-plex-apps/941918)
**Author:** [@GoldS](https://forums.plex.tv/u/GoldS)\ **Replies:** 12\ **Last updated:** [October 2, 2026, 8:41am UTC](https://forums.plex.tv/t/unable-to-connect-via-tailscale-to-plex-apps/941918 "2026-10-02T08:41:07Z")
Server Version#:1.43..3 Player Version#:2026.16.0 (1934) Plex Media Server was originally working normally with the Plex iOS app over Tailscale. Logged out/re-authenticated Plex during troubleshooting; after this, th… --- ## [Remote Access stuck "Not Reachable"](https://forums.plex.tv/t/remote-access-stuck-not-reachable/943623)
**Author:** [@Pdiddy973](https://forums.plex.tv/u/Pdiddy973)\ **Replies:** 2\ **Last updated:** [October 1, 2026, 6:20pm UTC](https://forums.plex.tv/t/remote-access-stuck-not-reachable/943623 "2026-10-01T18:20:50Z")
Server Version#: 1.43.4.10903-e5521bd8c Player Version#: 4.160.0 Platform: Debian 13 (LXC container), native install My server’s certificate chains to Let’s Encrypt’s new Generation Y hierarchy: 0: CN=\*.\.pl… --- ## [Stuck plex.direct certificate — tlsv1 alert unknown ca — please reset (Docker/WSL)](https://forums.plex.tv/t/stuck-plex-direct-certificate-tlsv1-alert-unknown-ca-please-reset-docker-wsl/943460)
**Author:** [@mjlauk](https://forums.plex.tv/u/mjlauk)\ **Replies:** 9\ **Last updated:** [October 1, 2026, 6:20pm UTC](https://forums.plex.tv/t/stuck-plex-direct-certificate-tlsv1-alert-unknown-ca-please-reset-docker-wsl/943460 "2026-10-01T18:20:18Z")
Server Version#: 1.43.4.10903 Player Version#: Plex for Android 2026.18.1 Could Plex staff please reset the plex.direct certificate for my server? Server name: don-pc-wsl Machine identifier: 95e7bf9111ffee866894f4045… --- ## [Plex remote access issues - cannot connect securely](https://forums.plex.tv/t/plex-remote-access-issues-cannot-connect-securely/933721)
**Author:** [@roniekk](https://forums.plex.tv/u/roniekk)\ **Replies:** 634\ **Last updated:** [October 1, 2026, 6:32am UTC](https://forums.plex.tv/t/plex-remote-access-issues-cannot-connect-securely/933721 "2026-10-01T06:32:09Z")
Server Version#: 1.42.2.10156 Player Version#: Android TV, Android Hello, Yesterday my server has stopped working with remote connections. All apps don’t work with remote connection but when I open browser with direct… --- ## [Plex server](https://forums.plex.tv/t/plex-server/943706)
**Author:** [@robertferrari\_rogers\_com](https://forums.plex.tv/u/robertferrari_rogers_com)\ **Replies:** 1\ **Last updated:** [September 30, 2026, 8:42am UTC](https://forums.plex.tv/t/plex-server/943706 "2026-09-30T08:42:27Z")
in plex go to network and enable relay and you will get a connection even its offfline plex you will be to connect still --- ## [Cannot connect remotely and unable to connect to server remotely](https://forums.plex.tv/t/cannot-connect-remotely-and-unable-to-connect-to-server-remotely/943705)
**Author:** [@csonik29](https://forums.plex.tv/u/csonik29)\ **Replies:** 0\ **Last updated:** [September 30, 2026, 8:19am UTC](https://forums.plex.tv/t/cannot-connect-remotely-and-unable-to-connect-to-server-remotely/943705 "2026-09-30T08:19:41Z")
Server Version#:1.43.4.10903 Player Version#: \ Hi, I had to reset my shield the other day and ever since then I hav… --- ## [Remote Access Not Working](https://forums.plex.tv/t/remote-access-not-working/942515)
**Author:** [@BigB01](https://forums.plex.tv/u/BigB01)\ **Replies:** 4\ **Last updated:** [September 30, 2026, 4:37am UTC](https://forums.plex.tv/t/remote-access-not-working/942515 "2026-09-30T04:37:10Z")
I’m having this same issue. It started after the most recent update yesterday. I’ve included my logs. My client network is set to the same as @homersheineken IPv4 and IPv6. Others are having this issue as well: ht… [Next page](https://forums.plex.tv/c/plex-media-server/remote-access/123.md?page=1)