# Remote Access

**URL:** https://forums.plex.tv/c/plex-media-server/remote-access/123.md?page=45

[Latest](https://forums.plex.tv/latest.md) · [Categories](https://forums.plex.tv/categories.md) · [Tags](https://forums.plex.tv/tags.md)

**Page:** 46

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## [Country Restrictions](https://forums.plex.tv/t/country-restrictions/847519)

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**Author:** [@Tamonss1016](https://forums.plex.tv/u/Tamonss1016)\
**Replies:** 1\
**Last updated:** [July 17, 2023, 6:56am UTC](https://forums.plex.tv/t/country-restrictions/847519 "2023-07-17T06:56:45Z")

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Hi, I recently enabled country restrictions on my network(Ubiquiti), and block everything except from North America. As soon as I did that, Plex apps stopped functioning saying network unavailable. As soon as I re-enabl…

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## [IPV6 woes](https://forums.plex.tv/t/ipv6-woes/847380)

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**Author:** [@OG-StuartKicks](https://forums.plex.tv/u/OG-StuartKicks)\
**Replies:** 1\
**Last updated:** [July 15, 2023, 10:19pm UTC](https://forums.plex.tv/t/ipv6-woes/847380 "2023-07-15T22:19:15Z")

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Server Version#:1.32.4.7195 My home ISP doesn’t support IPv6, my friend who I have added to “my home” ISP is fully IPv4/6. But his ISP seems to prefer 6. When my friend tried to watch media from my server he connects i…

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## [Remote Access To 2 Servers](https://forums.plex.tv/t/remote-access-to-2-servers/847326)

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**Author:** [@yobellzaa](https://forums.plex.tv/u/yobellzaa)\
**Replies:** 4\
**Last updated:** [July 15, 2023, 7:26am UTC](https://forums.plex.tv/t/remote-access-to-2-servers/847326 "2023-07-15T07:26:40Z")

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Hi, I’ve just moved to Sky Broadband. I’ve set up the port forwarding for one server and it works fine. I’ve tried to add for the second server and it doesn’t work. I copied the settings on the router, using port 32401 i…

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## [No Remote Access on TrueNAS Scale](https://forums.plex.tv/t/no-remote-access-on-truenas-scale/847224)

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**Author:** [@bynomeanschill](https://forums.plex.tv/u/bynomeanschill)\
**Replies:** 2\
**Last updated:** [July 14, 2023, 9:00pm UTC](https://forums.plex.tv/t/no-remote-access-on-truenas-scale/847224 "2023-07-14T21:00:32Z")

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Server Version#: 1.32.4.7195 Player Version#: Web browser I am currently having issues accessing my Plex server remotely. I migrated my Plex Server over to different hardware due to issues with the old hardware and I a…

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## [Plex Access via custom URL](https://forums.plex.tv/t/plex-access-via-custom-url/847170)

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**Author:** [@newbie-raf](https://forums.plex.tv/u/newbie-raf)\
**Replies:** 7\
**Last updated:** [July 13, 2023, 7:59pm UTC](https://forums.plex.tv/t/plex-access-via-custom-url/847170 "2023-07-13T19:59:53Z")

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Server Version#: 1.29.2.6364 Player Version#: 4.110.1 - I think \<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled\> Hey All Plex is hosted on my Synology directly …

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## [Secure connection](https://forums.plex.tv/t/secure-connection/846767)

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**Author:** [@boss\_vyc](https://forums.plex.tv/u/boss_vyc)\
**Replies:** 1\
**Last updated:** [July 12, 2023, 9:34pm UTC](https://forums.plex.tv/t/secure-connection/846767 "2023-07-12T21:34:33Z")

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Server Version#: 1.32.5.7210 Player Version#: 9.26.0.2648 Today, after more than 2 years, my plex player (nvidia shield pro 2019) lost secure connection with the server. The only way to use shield now, is to set the o…

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## [Would it be possible to get some help with -\[Req#a34/Database optimization/com.plexapp.plugins.libra](https://forums.plex.tv/t/would-it-be-possible-to-get-some-help-with-req-a34-database-optimization-com-plexapp-plugins-libra/842954)

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**Author:** [@mdreed72](https://forums.plex.tv/u/mdreed72)\
**Replies:** 47\
**Last updated:** [July 12, 2023, 8:28pm UTC](https://forums.plex.tv/t/would-it-be-possible-to-get-some-help-with-req-a34-database-optimization-com-plexapp-plugins-libra/842954 "2023-07-12T20:28:03Z")

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Server Version#:1.32.3.7089-7000 Player Version#:Beta Would anyone be able to help me with this error I get while optimizing? \[Req#a34/Database optimization/com.plexapp.plugins.library.db\] SQLITE3:0x7f995e7100, 17, st…

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## [Remote Access with Modem/Router combo](https://forums.plex.tv/t/remote-access-with-modem-router-combo/847037)

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**Author:** [@FHKCH](https://forums.plex.tv/u/FHKCH)\
**Replies:** 1\
**Last updated:** [July 12, 2023, 3:57am UTC](https://forums.plex.tv/t/remote-access-with-modem-router-combo/847037 "2023-07-12T03:57:33Z")

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Server Version#: 1.32.4.7195 Player Version#:web \<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled\> I’ve been trying to get remote access to work with my server and …

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## [TP-Link buffering](https://forums.plex.tv/t/tp-link-buffering/846923)

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**Author:** [@jeff\_jlwtx\_ca](https://forums.plex.tv/u/jeff_jlwtx_ca)\
**Replies:** 1\
**Last updated:** [July 11, 2023, 2:52pm UTC](https://forums.plex.tv/t/tp-link-buffering/846923 "2023-07-11T14:52:12Z")

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Server Version#: 1.32.4.7195 Player Version#: Various Hi All. For the last year, remote access has been working great. We were able to do watch together without buffering. I bought a new TP-Link ASE75 router, and go…

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## [Access my public IP using SSH](https://forums.plex.tv/t/access-my-public-ip-using-ssh/846802)

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**Author:** [@ahmed\_al\_lakani\_gmail\_com](https://forums.plex.tv/u/ahmed_al_lakani_gmail_com)\
**Replies:** 3\
**Last updated:** [July 10, 2023, 7:42am UTC](https://forums.plex.tv/t/access-my-public-ip-using-ssh/846802 "2023-07-10T07:42:56Z")

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Server Version#: 1.32.4.7195 Player Version#: web hi, i installed the plex on lubuntu Linux and configured for it a static IP in my network at home through linux configuration, and actually, everything is fine, and p…

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## [One user unable to access my Plex since my ISP change](https://forums.plex.tv/t/one-user-unable-to-access-my-plex-since-my-isp-change/846788)

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**Author:** [@geekyboy12](https://forums.plex.tv/u/geekyboy12)\
**Replies:** 2\
**Last updated:** [July 9, 2023, 9:08am UTC](https://forums.plex.tv/t/one-user-unable-to-access-my-plex-since-my-isp-change/846788 "2023-07-09T09:08:59Z")

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I am running Plex from my Synology NAS. My ISO used to be Sky when I provided remote access to my Plex server to a friend. I have moved home and changed ISP to Virgin and now that user cannot access my Plex server. I …

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## [Long Time Plex User, Still No Secure Connection](https://forums.plex.tv/t/long-time-plex-user-still-no-secure-connection/846686)

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**Author:** [@LyleVertigo](https://forums.plex.tv/u/LyleVertigo)\
**Replies:** 1\
**Last updated:** [July 8, 2023, 2:48am UTC](https://forums.plex.tv/t/long-time-plex-user-still-no-secure-connection/846686 "2023-07-08T02:48:06Z")

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Hello, I’ve been using Plex for years, but I’ve always used the relay due to having this issue where I cannot get a secure connection to my server. My router only supports TCP and UDP so I have to set a port forward man…

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## [Can't claim server](https://forums.plex.tv/t/cant-claim-server/844933)

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**Author:** [@tmpma3](https://forums.plex.tv/u/tmpma3)\
**Replies:** 11\
**Last updated:** [July 8, 2023, 12:17am UTC](https://forums.plex.tv/t/cant-claim-server/844933 "2023-07-08T00:17:11Z")

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Server Version#: 1.32.3.7192 I just set up my Plex server (on an Ubuntu server and Docker/Portainer). When I first set the server up, I set it to not make it available outside of my network. Plex could find my server, b…

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## [Plex crashes when one particular user tries to access the server remotely](https://forums.plex.tv/t/plex-crashes-when-one-particular-user-tries-to-access-the-server-remotely/846678)

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**Author:** [@spencerlambert](https://forums.plex.tv/u/spencerlambert)\
**Replies:** 0\
**Last updated:** [July 7, 2023, 10:29pm UTC](https://forums.plex.tv/t/plex-crashes-when-one-particular-user-tries-to-access-the-server-remotely/846678 "2023-07-07T22:29:33Z")

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I run a Plex server on Mac and provide remote access to four family members. Until recently, each of them was able to access the server with zero problems. Starting a few days ago, one (and only one of them) began crashi…

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## [Plex Player say 0kbps Bandwidth Available - but PlexAmp works fine](https://forums.plex.tv/t/plex-player-say-0kbps-bandwidth-available-but-plexamp-works-fine/846634)

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**Author:** [@prill2ta\_gmail\_com](https://forums.plex.tv/u/prill2ta_gmail_com)\
**Replies:** 11\
**Last updated:** [July 7, 2023, 6:54pm UTC](https://forums.plex.tv/t/plex-player-say-0kbps-bandwidth-available-but-plexamp-works-fine/846634 "2023-07-07T18:54:39Z")

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Server Version#: 1.32.5.7210 Player Version#: 4.110.1 I have uninstalled and reinstalled Plex Server. It is able to scan and detect new media that I add, but says it getting bandwidth of 0kbps. Plex Amp works great. …

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## [Remote access suddenly broken - certificate error](https://forums.plex.tv/t/remote-access-suddenly-broken-certificate-error/846649)

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**Author:** [@da573](https://forums.plex.tv/u/da573)\
**Replies:** 1\
**Last updated:** [July 7, 2023, 6:30pm UTC](https://forums.plex.tv/t/remote-access-suddenly-broken-certificate-error/846649 "2023-07-07T18:30:09Z")

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Server Version#: 1.32.5.7210 Unraid docker) (Full disclosure: also posted this here last night but haven’t seen a response, so I figured I’d try this forum as well: Plex Employee to Reset Server Certificate? "API rate l…

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## [Remote Access:Plexamp is working but PLEX is not](https://forums.plex.tv/t/remote-access-plexamp-is-working-but-plex-is-not/845553)

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**Author:** [@doubleos](https://forums.plex.tv/u/doubleos)\
**Replies:** 1\
**Last updated:** [July 7, 2023, 2:01pm UTC](https://forums.plex.tv/t/remote-access-plexamp-is-working-but-plex-is-not/845553 "2023-07-07T14:01:05Z")

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\<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled\> I don’t understand this, so I hope someone can enlighten me. I am not able to access my server via plex (firefox, g…

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## [New home new router still no remote access](https://forums.plex.tv/t/new-home-new-router-still-no-remote-access/845807)

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**Author:** [@Atlantasteven](https://forums.plex.tv/u/Atlantasteven)\
**Replies:** 12\
**Last updated:** [July 3, 2023, 9:33pm UTC](https://forums.plex.tv/t/new-home-new-router-still-no-remote-access/845807 "2023-07-03T21:33:59Z")

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Server Version#: 1.32.5.7210 Player Version#: \<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled\> I recently moved to a new residence with a different router. I still…

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## [Remote access always turning off](https://forums.plex.tv/t/remote-access-always-turning-off/836849)

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**Author:** [@patrickwhalen](https://forums.plex.tv/u/patrickwhalen)\
**Replies:** 54\
**Last updated:** [July 2, 2023, 6:33pm UTC](https://forums.plex.tv/t/remote-access-always-turning-off/836849 "2023-07-02T18:33:58Z")

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can someone help me? the remote access keep getting disabled all of a sudden in plex. it was working fine for months and months and not all of a sudden the remote access gets disabled. I have not touched anything in m…

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## [Indirect remote access since new ISP](https://forums.plex.tv/t/indirect-remote-access-since-new-isp/846074)

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**Author:** [@Simmo10](https://forums.plex.tv/u/Simmo10)\
**Replies:** 1\
**Last updated:** [July 1, 2023, 9:51am UTC](https://forums.plex.tv/t/indirect-remote-access-since-new-isp/846074 "2023-07-01T09:51:10Z")

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I was with SKY broadband getting something like 78MB download and 7MB upload and everything worked fine in Plex. I have recently switched to Lit Fibre. I checked my speeds on speedtest.net and I’m getting 103MB download …

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## [Problems accessing Plex Server without using Plex Relay Service](https://forums.plex.tv/t/problems-accessing-plex-server-without-using-plex-relay-service/845458)

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**Author:** [@AzJazz](https://forums.plex.tv/u/AzJazz)\
**Replies:** 13\
**Last updated:** [June 27, 2023, 10:58pm UTC](https://forums.plex.tv/t/problems-accessing-plex-server-without-using-plex-relay-service/845458 "2023-06-27T22:58:47Z")

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Server Version#: 1.32.4.7195 Player Version#: N/A Hi - I would like to access my PMS without using the Plex Relay Service so that I can get higher quality video streams when accessing remotely. The Plex Relay Service l…

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## [Remote Access on Home Assistant Server](https://forums.plex.tv/t/remote-access-on-home-assistant-server/845928)

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**Author:** [@HojuGuy](https://forums.plex.tv/u/HojuGuy)\
**Replies:** 1\
**Last updated:** [June 29, 2023, 10:06pm UTC](https://forums.plex.tv/t/remote-access-on-home-assistant-server/845928 "2023-06-29T22:06:55Z")

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Server Version#: Version 1.31.3.6868 | Using the Home Assistant Add-on version: 3.2.4 Player Version#: Version 4.100.1 I am running my Plex installed on my Home Assistant Server. For some reason though, I cannot remot…

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## [SSL became broken after latest PMS Update](https://forums.plex.tv/t/ssl-became-broken-after-latest-pms-update/837416)

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**Author:** [@adroman](https://forums.plex.tv/u/adroman)\
**Replies:** 16\
**Last updated:** [June 29, 2023, 7:26pm UTC](https://forums.plex.tv/t/ssl-became-broken-after-latest-pms-update/837416 "2023-06-29T19:26:17Z")

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Server Version#: Windows Version 1.32.0.6918 and Linux Version 1.32.0.6918 Player Version#: any web browser, for example Version 4.100.1 Logs maybe unnecessarily. After today’s update SSL feature stopped working. I ke…

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## [Changed ISP - No Remote Access with AT&T BGW 320-500](https://forums.plex.tv/t/changed-isp-no-remote-access-with-at-t-bgw-320-500/845905)

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**Author:** [@newtjk](https://forums.plex.tv/u/newtjk)\
**Replies:** 2\
**Last updated:** [June 29, 2023, 3:49pm UTC](https://forums.plex.tv/t/changed-isp-no-remote-access-with-at-t-bgw-320-500/845905 "2023-06-29T15:49:19Z")

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Server Version#:WD Mycloud Home Player Version#:? I switched to AT&T from Verizon. I never had to do anything with Verizon. All worked fine. Now that I switched to AT&T I took a trip and could not access any of my c…

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## [\[Bug\] Plex claims: No access outside network = Reverse Proxy setups not supported](https://forums.plex.tv/t/bug-plex-claims-no-access-outside-network-reverse-proxy-setups-not-supported/841832)

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**Author:** [@mgutt](https://forums.plex.tv/u/mgutt)\
**Replies:** 5\
**Last updated:** [June 29, 2023, 10:18am UTC](https://forums.plex.tv/t/bug-plex-claims-no-access-outside-network-reverse-proxy-setups-not-supported/841832 "2023-06-29T10:18:49Z")

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Server Version#: 1.32.1.6999 (official plex docker) Player Version#: 4.100.1 Setup: Unraid Server with Plex container in bridge network Nginx Proxy forwards media.example.com to the Plex container on port 32400 Route…

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## [Remote access only 2mbps](https://forums.plex.tv/t/remote-access-only-2mbps/841674)

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**Author:** [@B3NNY-BACON](https://forums.plex.tv/u/B3NNY-BACON)\
**Replies:** 4\
**Last updated:** [June 27, 2023, 10:38pm UTC](https://forums.plex.tv/t/remote-access-only-2mbps/841674 "2023-06-27T22:38:14Z")

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Hi can anyone get my some advice/help while I’m at work and trying to play something on my iPhone the only option I have is original quality or transcode to 480p 2mbps or lower My server settings say it’s accessible fro…

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## [Remote access from web app issue "unable to connect ... securely"](https://forums.plex.tv/t/remote-access-from-web-app-issue-unable-to-connect-securely/841446)

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**Author:** [@marctit](https://forums.plex.tv/u/marctit)\
**Replies:** 4\
**Last updated:** [June 27, 2023, 3:42pm UTC](https://forums.plex.tv/t/remote-access-from-web-app-issue-unable-to-connect-securely/841446 "2023-06-27T15:42:29Z")

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Server Version#: 1.32.1.6999-7000 Player Version#: 4.106.1 I have recently upgraded my Synology NAS to DSM 7. I upgraded the Plex Media Server app too (one version at a time). In the process, Plex remote access was no…

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## [Remote access works sporadically at best and streaming is very slow](https://forums.plex.tv/t/remote-access-works-sporadically-at-best-and-streaming-is-very-slow/845645)

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**Author:** [@MarkHunsinger](https://forums.plex.tv/u/MarkHunsinger)\
**Replies:** 6\
**Last updated:** [June 27, 2023, 2:01pm UTC](https://forums.plex.tv/t/remote-access-works-sporadically-at-best-and-streaming-is-very-slow/845645 "2023-06-27T14:01:46Z")

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Server Version#: 1.32.4.7195 Player Version#: 4.100.1 \<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled\> Plex Media Server Logs\_2023-06-26\_12-36-34.zip (4.4 MB) For…

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## [Plex server disappeared working after update. Can't even open Plex on my desktop](https://forums.plex.tv/t/plex-server-disappeared-working-after-update-cant-even-open-plex-on-my-desktop/845654)

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**Author:** [@CreateProfile](https://forums.plex.tv/u/CreateProfile)\
**Replies:** 0\
**Last updated:** [June 26, 2023, 6:15pm UTC](https://forums.plex.tv/t/plex-server-disappeared-working-after-update-cant-even-open-plex-on-my-desktop/845654 "2023-06-26T18:15:17Z")

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Hi - I set up a Plex server to access movies and shows saved on my desktop from my smart tvs and iphone. I’m like a 3/10 in computer savviness. I got a monthly Flex Pass and set it up with no problem a few weeks ago. …

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## [Remote Access Service](https://forums.plex.tv/t/remote-access-service/845533)

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**Author:** [@astralan](https://forums.plex.tv/u/astralan)\
**Replies:** 5\
**Last updated:** [June 26, 2023, 7:41am UTC](https://forums.plex.tv/t/remote-access-service/845533 "2023-06-26T07:41:29Z")

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I’ve been having trouble the past couple of years where my Plex Media server randomly will loose it’s DNLA access. I have to go to settings and re-start the service. It would be nice if it had a switch (Like most Windows…

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