# Remote Access **URL:** https://forums.plex.tv/c/plex-media-server/remote-access/123.md?page=62 [Latest](https://forums.plex.tv/latest.md) · [Categories](https://forums.plex.tv/categories.md) · [Tags](https://forums.plex.tv/tags.md) **Page:** 63 --- ## [Physically moved server location, remote access working, is it secure?](https://forums.plex.tv/t/physically-moved-server-location-remote-access-working-is-it-secure/786915)
**Author:** [@wallacek87](https://forums.plex.tv/u/wallacek87)\ **Replies:** 1\ **Last updated:** [April 7, 2022, 10:52pm UTC](https://forums.plex.tv/t/physically-moved-server-location-remote-access-working-is-it-secure/786915 "2022-04-07T22:52:50Z")
So I moved my plex server to another physical location that’s behind a SonicWALL firewall attached to a comcast modem. \[Album\] imgur.co… --- ## [Get green check for a few seconds then says not available](https://forums.plex.tv/t/get-green-check-for-a-few-seconds-then-says-not-available/765477)
**Author:** [@mastag4ts](https://forums.plex.tv/u/mastag4ts)\ **Replies:** 13\ **Last updated:** [April 4, 2022, 4:05am UTC](https://forums.plex.tv/t/get-green-check-for-a-few-seconds-then-says-not-available/765477 "2022-04-04T04:05:09Z")
Server Version#:1.25.0.5282 I recently setup Plex Server on Synology NAS DiskStation DS1520+. It all works great locally but trying to get remote access is not working. It’ll give the green check everything is great f… --- ## [“API rate limit exceeded” When Getting Certificate](https://forums.plex.tv/t/api-rate-limit-exceeded-when-getting-certificate/775844)
**Author:** [@ondarocks](https://forums.plex.tv/u/ondarocks)\ **Replies:** 21\ **Last updated:** [April 4, 2022, 12:22am UTC](https://forums.plex.tv/t/api-rate-limit-exceeded-when-getting-certificate/775844 "2022-04-04T00:22:06Z")
Server Version#: 1.25.5.5492 Player Version#: I see there are other topics but they have been closed… I am receiving the api rate exceeded error. This is NEW to me. Have no idea how to solve this TimeFeb 11, 2022 … --- ## [Remote Access (4G LTE) issues with Plex app, Plexamp, and Plex Dash with TailScale VPN: Library is not being recognized](https://forums.plex.tv/t/remote-access-4g-lte-issues-with-plex-app-plexamp-and-plex-dash-with-tailscale-vpn-library-is-not-being-recognized/783719)
**Author:** [@soccerface2000](https://forums.plex.tv/u/soccerface2000)\ **Replies:** 12\ **Last updated:** [March 31, 2022, 9:06pm UTC](https://forums.plex.tv/t/remote-access-4g-lte-issues-with-plex-app-plexamp-and-plex-dash-with-tailscale-vpn-library-is-not-being-recognized/783719 "2022-03-31T21:06:05Z")
Server Version#: Latest Player Version#: Latest The official Plex app, Plexamp, and Plex Dash on my iPhone will not recognize my library when connected to LTE remotely using the TailScale VPN. I’m using TailScale bec… --- ## [Friends list?](https://forums.plex.tv/t/friends-list/784833)
**Author:** [@jdmag00](https://forums.plex.tv/u/jdmag00)\ **Replies:** 4\ **Last updated:** [March 30, 2022, 7:39pm UTC](https://forums.plex.tv/t/friends-list/784833 "2022-03-30T19:39:26Z")
Server Version#: 1.25.8.5663 I am running PMS on unRAID and recently had a USB crash and had to reinstall PMS etc. I have done this before without issue, however I can no longer find the friends list and it seems to hav… --- ## [IPv6 and remote access (again) Should I leave Plex?](https://forums.plex.tv/t/ipv6-and-remote-access-again-should-i-leave-plex/781258)
**Author:** [@Romegaire](https://forums.plex.tv/u/Romegaire)\ **Replies:** 6\ **Last updated:** [March 30, 2022, 4:29pm UTC](https://forums.plex.tv/t/ipv6-and-remote-access-again-should-i-leave-plex/781258 "2022-03-30T16:29:23Z")
Server Version#:1.25.7.5604 Player Version#: Android 8.30.2.31202 Hi all, My ISP recently forced me to be on an IPv6 + CGNAT IPv4 network. I’m struggling since then to make my PMS reachable remotely, since CGNAT IPv4… --- ## [Synology NAS setup...anyone free to help me?](https://forums.plex.tv/t/synology-nas-setup-anyone-free-to-help-me/767812)
**Author:** [@go-to73](https://forums.plex.tv/u/go-to73)\ **Replies:** 18\ **Last updated:** [March 29, 2022, 8:14pm UTC](https://forums.plex.tv/t/synology-nas-setup-anyone-free-to-help-me/767812 "2022-03-29T20:14:54Z")
I’ve recently gone from a Mac mini to a Synology NAS running Plex. For someone with little experience, I believe I’ve done well. :wink: I’ve worked with networking a little before but this is new stuff to me with the NAS… --- ## [Help with remote access setup: First Step](https://forums.plex.tv/t/help-with-remote-access-setup-first-step/782759)
**Author:** [@charlesbergman](https://forums.plex.tv/u/charlesbergman)\ **Replies:** 1\ **Last updated:** [March 23, 2022, 3:02pm UTC](https://forums.plex.tv/t/help-with-remote-access-setup-first-step/782759 "2022-03-23T15:02:23Z")
Trying to setup remote access on my Android phone. As per the community forums and the help files, is to go to the remote access folder. Where is that folder? Quote from community forums- The first step: You can do… --- ## [Plexamp won't recognize my Plex Media Server. Plex iOS app won't play my music files. Plex.tv browser access on my iPhone does playback files. How can I fix this?](https://forums.plex.tv/t/plexamp-wont-recognize-my-plex-media-server-plex-ios-app-wont-play-my-music-files-plex-tv-browser-access-on-my-iphone-does-playback-files-how-can-i-fix-this/781646)
**Author:** [@soccerface2000](https://forums.plex.tv/u/soccerface2000)\ **Replies:** 0\ **Last updated:** [March 20, 2022, 3:56pm UTC](https://forums.plex.tv/t/plexamp-wont-recognize-my-plex-media-server-plex-ios-app-wont-play-my-music-files-plex-tv-browser-access-on-my-iphone-does-playback-files-how-can-i-fix-this/781646 "2022-03-20T15:56:36Z")
Server Version#: Latest Player Version#: Latest --- ## [Remote access disabled](https://forums.plex.tv/t/remote-access-disabled/781264)
**Author:** [@Stakado](https://forums.plex.tv/u/Stakado)\ **Replies:** 6\ **Last updated:** [March 20, 2022, 11:40am UTC](https://forums.plex.tv/t/remote-access-disabled/781264 "2022-03-20T11:40:16Z")
My remote access ever works fine, but in the past 3 days, it go red 30secs later than i connect it the console report this PublicAddressManager: WAN IP on router does not match public IP from plex.tv how i can fix i… --- ## [Remote Access is no longer working!](https://forums.plex.tv/t/remote-access-is-no-longer-working/780830)
**Author:** [@Leon-Lam](https://forums.plex.tv/u/Leon-Lam)\ **Replies:** 13\ **Last updated:** [March 17, 2022, 1:58pm UTC](https://forums.plex.tv/t/remote-access-is-no-longer-working/780830 "2022-03-17T13:58:17Z")
Remote access says its fine then turns red. I have the XR500 and have setup a reserved IP and forwarded the ports but unable to get remote access to work. Any help would be very much appreciated! Server Version#: 1.25.7… --- ## [Remote access not staying available on Verizon FIOS 1 gig](https://forums.plex.tv/t/remote-access-not-staying-available-on-verizon-fios-1-gig/780674)
**Author:** [@JCDinPGH](https://forums.plex.tv/u/JCDinPGH)\ **Replies:** 30\ **Last updated:** [March 17, 2022, 2:15am UTC](https://forums.plex.tv/t/remote-access-not-staying-available-on-verizon-fios-1-gig/780674 "2022-03-17T02:15:41Z")
Server Version#: 4.69.1 Player Version#:all the ones I tried I have done some extensive testing and opened problems with Verizon FIOS and also Firewalla support just to verify things like no double NATs. Neither seem… --- ## [Cannot access Plex library through Sonos Apps](https://forums.plex.tv/t/cannot-access-plex-library-through-sonos-apps/780887)
**Author:** [@Jim\_Rennie](https://forums.plex.tv/u/Jim_Rennie)\ **Replies:** 0\ **Last updated:** [March 16, 2022, 5:39pm UTC](https://forums.plex.tv/t/cannot-access-plex-library-through-sonos-apps/780887 "2022-03-16T17:39:10Z")
Server Version#: 1.25.6.5577 Player Version#: n/a I have been using Plex for some time now and have set up Remote Access to allow me to access my media from outside of the house, so I know that the Remote Access aspect… --- ## [Secure remote access with my custom domain](https://forums.plex.tv/t/secure-remote-access-with-my-custom-domain/777697)
**Author:** [@jamesk](https://forums.plex.tv/u/jamesk)\ **Replies:** 4\ **Last updated:** [March 15, 2022, 2:15am UTC](https://forums.plex.tv/t/secure-remote-access-with-my-custom-domain/777697 "2022-03-15T02:15:48Z")
Server Version#: 1.25.6.5577 (QNAP NAS) Player Version#: Plex web provided with the server (Cannot find version number). Hi everyone, I have a custom domain which is mapped to my home IP address using duckdns. On … --- ## [Dual WAN support](https://forums.plex.tv/t/dual-wan-support/776656)
**Author:** [@ahayes](https://forums.plex.tv/u/ahayes)\ **Replies:** 9\ **Last updated:** [March 15, 2022, 12:40am UTC](https://forums.plex.tv/t/dual-wan-support/776656 "2022-03-15T00:40:53Z")
Server Version#: 1.25.5.5492 Player Version#: Plex Web—Player Hello. I have recently configured my router to load balance a pair of WAN connections. One is a fixed IP DSL link and the new one is a DHCP cable connection… --- ## [Custom URL access issues since latest PMS update](https://forums.plex.tv/t/custom-url-access-issues-since-latest-pms-update/778579)
**Author:** [@danny251](https://forums.plex.tv/u/danny251)\ **Replies:** 7\ **Last updated:** [March 14, 2022, 12:54am UTC](https://forums.plex.tv/t/custom-url-access-issues-since-latest-pms-update/778579 "2022-03-14T00:54:20Z")
Server Version#: 1.25.6.5577 Player Version#: 1.25.6.5577 Hi Plex Support. This could be coincidental, but since the last server update I have been unable to access my plex through my custom URL. This was installed ar… --- ## [Restrictions: Exclude by Tag not working](https://forums.plex.tv/t/restrictions-exclude-by-tag-not-working/777891)
**Author:** [@francisluong](https://forums.plex.tv/u/francisluong)\ **Replies:** 2\ **Last updated:** [March 13, 2022, 12:03pm UTC](https://forums.plex.tv/t/restrictions-exclude-by-tag-not-working/777891 "2022-03-13T12:03:39Z")
Server Version#: Version 1.25.6.5577 Player Version#: Version 4.75.0 I created a new account, shared remote library access excluding the tag “private”. And that account is still able to view and play the titles that h… --- ## [Playback not working off network](https://forums.plex.tv/t/playback-not-working-off-network/780373)
**Author:** [@roguelead\_cox\_net](https://forums.plex.tv/u/roguelead_cox_net)\ **Replies:** 1\ **Last updated:** [March 13, 2022, 1:56am UTC](https://forums.plex.tv/t/playback-not-working-off-network/780373 "2022-03-13T01:56:27Z")
Server Version#: 1.25.6.5577 Player Version#:7.29 I’ve recently redone my plex server, moving from windows to Ubuntu. After several attempts i think i finally have it setup and working…somewhat. If i have my iphone o… --- ## [Sharing access with family doesnt work](https://forums.plex.tv/t/sharing-access-with-family-doesnt-work/780159)
**Author:** [@masso\_m](https://forums.plex.tv/u/masso_m)\ **Replies:** 2\ **Last updated:** [March 11, 2022, 7:04pm UTC](https://forums.plex.tv/t/sharing-access-with-family-doesnt-work/780159 "2022-03-11T19:04:11Z")
hi everyone, I tried to share my library with friends, everything seems to work (they view the files correctly) but when they start the video they get an error message (multimedia file format not supported). From local e… --- ## [My Plex story - long read - sorry](https://forums.plex.tv/t/my-plex-story-long-read-sorry/779970)
**Author:** [@sdtag](https://forums.plex.tv/u/sdtag)\ **Replies:** 2\ **Last updated:** [March 10, 2022, 6:16pm UTC](https://forums.plex.tv/t/my-plex-story-long-read-sorry/779970 "2022-03-10T18:16:52Z")
I bought an Asustor NAS to back up my computers on my home network. Then I discovered all the other things this box was capable of, including becoming a Plex server. I installed Plex on my NAS and I had an external hard… --- ## ["custom server access urls" resettet after docker container update](https://forums.plex.tv/t/custom-server-access-urls-resettet-after-docker-container-update/774251)
**Author:** [@Geextah](https://forums.plex.tv/u/Geextah)\ **Replies:** 4\ **Last updated:** [March 8, 2022, 10:05am UTC](https://forums.plex.tv/t/custom-server-access-urls-resettet-after-docker-container-update/774251 "2022-03-08T10:05:46Z")
Hello everyone, The Docker container is automatically updated using Watchtower. However, my manually entered “custom server access urls” is reset after each update. before update: after update: Thank you Serve… --- ## [Plex remote server connects for a few moments, then disconnects](https://forums.plex.tv/t/plex-remote-server-connects-for-a-few-moments-then-disconnects/770159)
**Author:** [@David\_Penix](https://forums.plex.tv/u/David_Penix)\ **Replies:** 30\ **Last updated:** [March 7, 2022, 5:52pm UTC](https://forums.plex.tv/t/plex-remote-server-connects-for-a-few-moments-then-disconnects/770159 "2022-03-07T17:52:53Z")
Server Version#: 1.25.3.5385 Player Version#: Plex Media Server Logs\_2022-01-11\_21-15-51.zip (3.4 MB) Hello! This plex server has been a dream and a nightmare! I have been through several iterations of connection iss… --- ## [Remote Access keeps disconnecting](https://forums.plex.tv/t/remote-access-keeps-disconnecting/758262)
**Author:** [@tsa057](https://forums.plex.tv/u/tsa057)\ **Replies:** 6\ **Last updated:** [March 4, 2022, 5:49am UTC](https://forums.plex.tv/t/remote-access-keeps-disconnecting/758262 "2022-03-04T05:49:46Z")
The remote access will connect and about 30-45 seconds later it will turn red and say Not available outside your network. Not sure why this is doing this because it has always worked before. Its been in the last several … --- ## [Remote streaming issues](https://forums.plex.tv/t/remote-streaming-issues/779298)
**Author:** [@michigantoga](https://forums.plex.tv/u/michigantoga)\ **Replies:** 1\ **Last updated:** [March 4, 2022, 4:58pm UTC](https://forums.plex.tv/t/remote-streaming-issues/779298 "2022-03-04T16:58:24Z")
Nothing will play outside my network, fully accessible enabled. --- ## [Remote Access Gets disabled after a minute or so? (Using Google Nest)](https://forums.plex.tv/t/remote-access-gets-disabled-after-a-minute-or-so-using-google-nest/764323)
**Author:** [@l2oBiN](https://forums.plex.tv/u/l2oBiN)\ **Replies:** 7\ **Last updated:** [March 4, 2022, 11:17am UTC](https://forums.plex.tv/t/remote-access-gets-disabled-after-a-minute-or-so-using-google-nest/764323 "2022-03-04T11:17:10Z")
I am having trouble enabling remote access. Its goes green and is accessible for a minute or so and then goes back to red ( Not available outside your network) Directly underneath a message comes up “Tip: It looks like… --- ## [App.plex.tv Isnt working](https://forums.plex.tv/t/app-plex-tv-isnt-working/778901)
**Author:** [@tom3297](https://forums.plex.tv/u/tom3297)\ **Replies:** 3\ **Last updated:** [March 4, 2022, 5:25am UTC](https://forums.plex.tv/t/app-plex-tv-isnt-working/778901 "2022-03-04T05:25:39Z")
Server Version#: Tried Latest and 1.24.4.5081 Player Version#: app.plex.tv Hi There, Ik having issues with app.plex.tv it can connect to my server and shows content, i just cant play it. also the settings and states … --- ## [Sagemcom 5866](https://forums.plex.tv/t/sagemcom-5866/778844)
**Author:** [@b\_downunder\_hotmail.com](https://forums.plex.tv/u/b_downunder_hotmail.com)\ **Replies:** 11\ **Last updated:** [March 3, 2022, 6:56am UTC](https://forums.plex.tv/t/sagemcom-5866/778844 "2022-03-03T06:56:04Z")
Server Version#:1.25.6.5577 Have just upgraded to a Sagemcom 5866 with Vodafone from the slower NBN service. however, know I am having issues as remote access does not work. I am not tech-savvy, so just want an easy fi… --- ## [Plex shows server is available remotely, but it is not working](https://forums.plex.tv/t/plex-shows-server-is-available-remotely-but-it-is-not-working/774502)
**Author:** [@YoungMike85](https://forums.plex.tv/u/YoungMike85)\ **Replies:** 13\ **Last updated:** [March 3, 2022, 3:46am UTC](https://forums.plex.tv/t/plex-shows-server-is-available-remotely-but-it-is-not-working/774502 "2022-03-03T03:46:29Z")
Server Version#: 1.25.4.5487 From the remote access screen, Plex is showing that my server is fully accessible outside of my network. However, when I attempt to log on from my phone on 5g, or from a family member’s hous… --- ## [I cannot access my server with a browser but i can with the Plex app](https://forums.plex.tv/t/i-cannot-access-my-server-with-a-browser-but-i-can-with-the-plex-app/714520)
**Author:** [@douglaswang](https://forums.plex.tv/u/douglaswang)\ **Replies:** 270\ **Last updated:** [February 5, 2022, 3:30am UTC](https://forums.plex.tv/t/i-cannot-access-my-server-with-a-browser-but-i-can-with-the-plex-app/714520 "2022-02-05T03:30:36Z")
Server Version#:1.23.0.4497 Player Version#: I have been using plex server on a Mac Mini for a year now and users have been able to access the server remotely with a wide variety of devices - roku, mac, iPad, etc - r… --- ## [Issue REmote access - Not available outside your network](https://forums.plex.tv/t/issue-remote-access-not-available-outside-your-network/778936)
**Author:** [@Krachengeholz](https://forums.plex.tv/u/Krachengeholz)\ **Replies:** 1\ **Last updated:** [March 2, 2022, 6:30pm UTC](https://forums.plex.tv/t/issue-remote-access-not-available-outside-your-network/778936 "2022-03-02T18:30:12Z")
Server Version#: 1.25.6.5577 Since last sunday I got that remote access error telling Not available outside your network but still my friends has access but got the message Indirect connection. It was back to normal af… [Previous page](https://forums.plex.tv/c/plex-media-server/remote-access/123.md?page=61) [Next page](https://forums.plex.tv/c/plex-media-server/remote-access/123.md?page=63)