# Plex Players **URL:** https://forums.plex.tv/c/plex-players/115.md?page=456 [Latest](https://forums.plex.tv/latest.md) · [Categories](https://forums.plex.tv/categories.md) · [Tags](https://forums.plex.tv/tags.md) **Page:** 457 --- ## [Unable to DirectPlay 10bit HEVC 1080p with Plex HTPC, works fine with PMP on the same computer](https://forums.plex.tv/t/unable-to-directplay-10bit-hevc-1080p-with-plex-htpc-works-fine-with-pmp-on-the-same-computer/797847)
**Author:** [@JDA88](https://forums.plex.tv/u/JDA88)\ **Replies:** 2\ **Last updated:** [June 21, 2022, 4:16pm UTC](https://forums.plex.tv/t/unable-to-directplay-10bit-hevc-1080p-with-plex-htpc-works-fine-with-pmp-on-the-same-computer/797847 "2022-06-21T16:16:07Z")
Server Version#: 1.24.5.5173 Player Version#: Plex HTPC 1.19.1.3076 / PlexMediaPlayer 2.58.0.1076 I’m having lot’s of issues playing 10bit HEVC 1080p files with Plex HTPC, but it work perfectly with PMP! Context: On… --- ## [Help - Apple TV - Couldn't retrieve the play queue for this item. Please try again](https://forums.plex.tv/t/help-apple-tv-couldnt-retrieve-the-play-queue-for-this-item-please-try-again/796623)
**Author:** [@johnkatez](https://forums.plex.tv/u/johnkatez)\ **Replies:** 1\ **Last updated:** [June 21, 2022, 2:43pm UTC](https://forums.plex.tv/t/help-apple-tv-couldnt-retrieve-the-play-queue-for-this-item-please-try-again/796623 "2022-06-21T14:43:58Z")
When I use the Plex app on any iOS device, I get this error message when I try to play content. “Couldn’t retrieve the play queue for this item. Please try again.” Sometimes the item will play if you try 10-15 times. … --- ## [Plex goes to black is screen in Samsung smart tv](https://forums.plex.tv/t/plex-goes-to-black-is-screen-in-samsung-smart-tv/797293)
**Author:** [@tisha91](https://forums.plex.tv/u/tisha91)\ **Replies:** 2\ **Last updated:** [June 21, 2022, 12:25pm UTC](https://forums.plex.tv/t/plex-goes-to-black-is-screen-in-samsung-smart-tv/797293 "2022-06-21T12:25:58Z")
Server Version#: 1.27.05891 Player Version#: 5.39.1 Issue is resolved when do a fresh install but next time app goes to black screen after Plex logo animation. --- ## [Cant connect from Hisnese or Samsung TV](https://forums.plex.tv/t/cant-connect-from-hisnese-or-samsung-tv/797920)
**Author:** [@andricoerasmus](https://forums.plex.tv/u/andricoerasmus)\ **Replies:** 0\ **Last updated:** [June 21, 2022, 10:22am UTC](https://forums.plex.tv/t/cant-connect-from-hisnese-or-samsung-tv/797920 "2022-06-21T10:22:06Z")
I am new to plex installed and setup my media server. I can connect from my phone but both my Hisense smart tv an samsung smart tv cant connect to media server. I tried everythin on plex help nothing helps --- ## [Apple TV 4k EAC3 no audio issue - can't find solution](https://forums.plex.tv/t/apple-tv-4k-eac3-no-audio-issue-cant-find-solution/796273)
**Author:** [@danes488](https://forums.plex.tv/u/danes488)\ **Replies:** 6\ **Last updated:** [June 21, 2022, 3:16am UTC](https://forums.plex.tv/t/apple-tv-4k-eac3-no-audio-issue-cant-find-solution/796273 "2022-06-21T03:16:45Z")
Server Version#: Version 4.76.1 Player Version#: 7.13 (22846) I’ve got an issue that I don’t see coming up recently but do see mentioned previously however without any real fix. On my plex I’m running videos on my appl… --- ## [Linux Desktop Player (Snap) doesn't open 'sign-in' dialogue](https://forums.plex.tv/t/linux-desktop-player-snap-doesnt-open-sign-in-dialogue/797439)
**Author:** [@Kugelraumer](https://forums.plex.tv/u/Kugelraumer)\ **Replies:** 1\ **Last updated:** [June 21, 2022, 2:55am UTC](https://forums.plex.tv/t/linux-desktop-player-snap-doesnt-open-sign-in-dialogue/797439 "2022-06-21T02:55:54Z")
Player Version#: Version 1.46.1.3056-ab91bdc0 Hi, Just installed Plex player (Snap) for Linux (Ubuntu 22.04 LTS, latest updates). When clicking ‘Sign-in’ nothing happens; even ‘Sign-up’ brings no reaction. Re-installed… --- ## [Videos from photos, cannot be added to an existing playlist](https://forums.plex.tv/t/videos-from-photos-cannot-be-added-to-an-existing-playlist/797148)
**Author:** [@s4j4](https://forums.plex.tv/u/s4j4)\ **Replies:** 3\ **Last updated:** [June 21, 2022, 2:39am UTC](https://forums.plex.tv/t/videos-from-photos-cannot-be-added-to-an-existing-playlist/797148 "2022-06-21T02:39:43Z")
server: 1.27.1.5891 (QNAP X86) player: 1.46.1.3056-ab91bdc0 (Plex for Mac) Problem Description Videos from photos, cannot be added to an existing playlist Playlist “珍珠和爆米花” already in photo library. When adding a v… --- ## [Plex on Roku will not play 1080p files](https://forums.plex.tv/t/plex-on-roku-will-not-play-1080p-files/797868)
**Author:** [@Spdoyle10](https://forums.plex.tv/u/Spdoyle10)\ **Replies:** 1\ **Last updated:** [June 21, 2022, 1:23am UTC](https://forums.plex.tv/t/plex-on-roku-will-not-play-1080p-files/797868 "2022-06-21T01:23:47Z")
Server Version#: Player Version#: Im pretty new to plex. Ive recently set up my Synology Nas Device and have got Plex working great on my mobile and pc. Plex isnalos working on my Roku TV for 720p files. However i ca… --- ## [All videos error when Dolby Digital Plus (EAC3) is disabled on Chromecast with Google TV app](https://forums.plex.tv/t/all-videos-error-when-dolby-digital-plus-eac3-is-disabled-on-chromecast-with-google-tv-app/797865)
**Author:** [@corinus](https://forums.plex.tv/u/corinus)\ **Replies:** 0\ **Last updated:** [June 20, 2022, 10:38pm UTC](https://forums.plex.tv/t/all-videos-error-when-dolby-digital-plus-eac3-is-disabled-on-chromecast-with-google-tv-app/797865 "2022-06-20T22:38:41Z")
Server Version#: 1.27.0.5897 (Windows 11) Player Version#: 9.4.0.33297 (45c33cc9) (Chromecast with Google TV) Plex Media Server Logs\_2022-06-20\_15-09-36.zip (1.2 MB) Repro steps: Install the Plex app on the Chromeca… --- ## [Apple TV crashing when I browse episodes in any TV series](https://forums.plex.tv/t/apple-tv-crashing-when-i-browse-episodes-in-any-tv-series/797682)
**Author:** [@alexdegiulii\_me.com](https://forums.plex.tv/u/alexdegiulii_me.com)\ **Replies:** 4\ **Last updated:** [June 20, 2022, 7:35pm UTC](https://forums.plex.tv/t/apple-tv-crashing-when-i-browse-episodes-in-any-tv-series/797682 "2022-06-20T19:35:03Z")
Server Version#: 4.83.2 tvOS PLEX Player Version#: 8.4 Apple TV Version#: 15.5.1 When I scroll among the different episodes of a specific season in the library, my Apple TV app always crashes. I have tried deleting a… --- ## [Allow more codecs in the Plex HTPC profile](https://forums.plex.tv/t/allow-more-codecs-in-the-plex-htpc-profile/794509)
**Author:** [@Mitzsch](https://forums.plex.tv/u/Mitzsch)\ **Replies:** 5\ **Last updated:** [June 20, 2022, 5:40pm UTC](https://forums.plex.tv/t/allow-more-codecs-in-the-plex-htpc-profile/794509 "2022-06-20T17:40:42Z")
Player Version#: 1.18.0 I just want to post an update on a post I made in the Plex HTPC main feedback thread. There I mentioned that av1 is not supported or better not whitelisted even if using a different mpv-1.dll w… --- ## [\[BUG\] Reset Home Customization auto proceeds with all libraries pinned](https://forums.plex.tv/t/bug-reset-home-customization-auto-proceeds-with-all-libraries-pinned/796372)
**Author:** [@Xenocell12](https://forums.plex.tv/u/Xenocell12)\ **Replies:** 0\ **Last updated:** [June 9, 2022, 5:24pm UTC](https://forums.plex.tv/t/bug-reset-home-customization-auto-proceeds-with-all-libraries-pinned/796372 "2022-06-09T17:24:04Z")
Server Version#: 1.27.0.5878 Player Version#: 9.4.0.33068 When attempting to reset home screen customizations, the interface auto proceeds with all libraries pinned preventing any kind of customization through that int… --- ## [Sort by Title - Always Z to A on first click (Movies)](https://forums.plex.tv/t/sort-by-title-always-z-to-a-on-first-click-movies/797814)
**Author:** [@ColdCashHelix](https://forums.plex.tv/u/ColdCashHelix)\ **Replies:** 0\ **Last updated:** [June 20, 2022, 4:23pm UTC](https://forums.plex.tv/t/sort-by-title-always-z-to-a-on-first-click-movies/797814 "2022-06-20T16:23:05Z")
Server Version#: Player Version#: I use the Fire Stick, and Fire Stick 4K. Both have this issue. I generally sort by “date added” so I can find my most recently movies at the top of the list, but any time I choose … --- ## [Plex HTPC input map for mouse](https://forums.plex.tv/t/plex-htpc-input-map-for-mouse/797797)
**Author:** [@rippledrums404](https://forums.plex.tv/u/rippledrums404)\ **Replies:** 1\ **Last updated:** [June 20, 2022, 1:35pm UTC](https://forums.plex.tv/t/plex-htpc-input-map-for-mouse/797797 "2022-06-20T13:35:15Z")
Hi, Is it possible to create an input map for Plex HTPC file for mouse events, such as button clicking? Thanks Server Version#: 1.27.0 Player Version#: 1.19.1 --- ## [Put black background in subtitles (accessibility)](https://forums.plex.tv/t/put-black-background-in-subtitles-accessibility/797719)
**Author:** [@Hiale](https://forums.plex.tv/u/Hiale)\ **Replies:** 8\ **Last updated:** [June 20, 2022, 11:49am UTC](https://forums.plex.tv/t/put-black-background-in-subtitles-accessibility/797719 "2022-06-20T11:49:32Z")
please, it's an accessibility issue. I’ve been looking for a way to improve the subtitles for years and I can’t. the font of your subtitles is very thin, I have astigmatism and that’s why it is always blurry, if I put i… --- ## [No Change Details in last two android beta updates](https://forums.plex.tv/t/no-change-details-in-last-two-android-beta-updates/797131)
**Author:** [@anon5074910](https://forums.plex.tv/u/anon5074910)\ **Replies:** 4\ **Last updated:** [June 20, 2022, 9:52am UTC](https://forums.plex.tv/t/no-change-details-in-last-two-android-beta-updates/797131 "2022-06-20T09:52:57Z")
There has been no details of the changes for the last two updates to the beta android clients. Oversight or something sneaky being rolled out ? --- ## [Layout Dialog Will Not Go Aways](https://forums.plex.tv/t/layout-dialog-will-not-go-aways/791831)
**Author:** [@arskin\_fe](https://forums.plex.tv/u/arskin_fe)\ **Replies:** 27\ **Last updated:** [June 20, 2022, 4:10am UTC](https://forums.plex.tv/t/layout-dialog-will-not-go-aways/791831 "2022-06-20T04:10:56Z")
Server Version#: Latest Plex Stable at this date Player Version#: Android 9 (TV) Installed Plex client on an Android TV Media Box, 4G/64G \> Yamaha Receiver/Amp \> Samsung 55" screen. At the slightest cursor movement … --- ## [New feature in smart TV version / Android: Playback Speed](https://forums.plex.tv/t/new-feature-in-smart-tv-version-android-playback-speed/794388)
**Author:** [@mrmangas](https://forums.plex.tv/u/mrmangas)\ **Replies:** 3\ **Last updated:** [June 20, 2022, 2:19am UTC](https://forums.plex.tv/t/new-feature-in-smart-tv-version-android-playback-speed/794388 "2022-06-20T02:19:46Z")
Hi, could I ask you to add an option in settings to change audio playback speed on smart TV version of Plex? It is possible to change audio speed on PC version, but not on smart TV. --- ## [Only 2.0 audio over Optical Passthrough](https://forums.plex.tv/t/only-2-0-audio-over-optical-passthrough/796368)
**Author:** [@cle105](https://forums.plex.tv/u/cle105)\ **Replies:** 12\ **Last updated:** [June 19, 2022, 4:11pm UTC](https://forums.plex.tv/t/only-2-0-audio-over-optical-passthrough/796368 "2022-06-19T16:11:21Z")
Server Version#: 1.26.2.5797 Player Version#: 9.3.0.32977 Hi guys. I recently had to factory reset my Android OTT box which I used to run the Plex Media player. Regarding Audio I was using the Passthrough mode to send… --- ## [TCL Roku Dolby Vision wrong colors](https://forums.plex.tv/t/tcl-roku-dolby-vision-wrong-colors/797691)
**Author:** [@EchoingChariot](https://forums.plex.tv/u/EchoingChariot)\ **Replies:** 0\ **Last updated:** [June 19, 2022, 3:30pm UTC](https://forums.plex.tv/t/tcl-roku-dolby-vision-wrong-colors/797691 "2022-06-19T15:30:36Z")
Server Version#: 1.27.0.5897 Player Version#: ?? Roku TV Model 65R615 Supports DV (not sure which profiles) Expectation : DV plays correctly. failing that downgrades gracefully to HDR, or in the worst case SDR giving… --- ## [\[BUG\] DTS Core is recognized as DTS-HD | Plex HTPC](https://forums.plex.tv/t/bug-dts-core-is-recognized-as-dts-hd-plex-htpc/794959)
**Author:** [@arvidjonas](https://forums.plex.tv/u/arvidjonas)\ **Replies:** 10\ **Last updated:** [June 19, 2022, 1:32pm UTC](https://forums.plex.tv/t/bug-dts-core-is-recognized-as-dts-hd-plex-htpc/794959 "2022-06-19T13:32:35Z")
Server Version#: 1.26.2.5797 Player Version#:1.17.0.3002-f753d4a0 Hi there, I think I might have found a bug in the new Plex HTPC client (on Windows). When I view the page of a movie with DTS audio (just the core),… --- ## [Playing trailer causes plex to start from the beginning](https://forums.plex.tv/t/playing-trailer-causes-plex-to-start-from-the-beginning/797619)
**Author:** [@bm1234567](https://forums.plex.tv/u/bm1234567)\ **Replies:** 0\ **Last updated:** [June 19, 2022, 12:32am UTC](https://forums.plex.tv/t/playing-trailer-causes-plex-to-start-from-the-beginning/797619 "2022-06-19T00:32:08Z")
Server Version#: Player Version#: Select a movie and play the trailer ( if one is present). The trailer plays and it kicks you back to the top of the movies selection so if you are going through the (F) section it will… --- ## [Plex buffering and server](https://forums.plex.tv/t/plex-buffering-and-server/781868)
**Author:** [@oscar419](https://forums.plex.tv/u/oscar419)\ **Replies:** 5\ **Last updated:** [June 19, 2022, 12:23am UTC](https://forums.plex.tv/t/plex-buffering-and-server/781868 "2022-06-19T00:23:38Z")
Using plex on my iMac to stream to my Samsung Smart Tv and i find two frustrating things: the video will stop and give a whirling circle and not play. I am on the same network with both the tv and the computer and enj… --- ## [Little shop of horrors - wrong version on Plex On Demand](https://forums.plex.tv/t/little-shop-of-horrors-wrong-version-on-plex-on-demand/797590)
**Author:** [@edward6977](https://forums.plex.tv/u/edward6977)\ **Replies:** 2\ **Last updated:** [June 18, 2022, 9:36pm UTC](https://forums.plex.tv/t/little-shop-of-horrors-wrong-version-on-plex-on-demand/797590 "2022-06-18T21:36:24Z")
when i try to watch little shop of horrors with rick moranis from 1986, the older black and white version plays… even though the description of the film, the trailer, and everything else is for the 1986 version. Is this … --- ## [Music Library Play back](https://forums.plex.tv/t/music-library-play-back/797594)
**Author:** [@gonchflix](https://forums.plex.tv/u/gonchflix)\ **Replies:** 0\ **Last updated:** [June 18, 2022, 8:06pm UTC](https://forums.plex.tv/t/music-library-play-back/797594 "2022-06-18T20:06:53Z")
I have my plex server setup remotely, I stream everything to a nvidia shield playback of movies etc etc all works perfect hd , 4k no problems but music isn’t working for me, i’ve tried everything, the music shows in the … --- ## [Still having issues with this freaking thing](https://forums.plex.tv/t/still-having-issues-with-this-freaking-thing/797595)
**Author:** [@mlaw16](https://forums.plex.tv/u/mlaw16)\ **Replies:** 0\ **Last updated:** [June 18, 2022, 8:26pm UTC](https://forums.plex.tv/t/still-having-issues-with-this-freaking-thing/797595 "2022-06-18T20:26:38Z")
I’m still having issues with the Plex app and on my magnavox/Roku tv. This problem has been going on for about a week. The Plex app on my phone and tv will start to load, then I will choose a movie, tv show or live tv. I… --- ## [Plex! Please Add Setting to Disable Automatic Audio Device Detection!](https://forums.plex.tv/t/plex-please-add-setting-to-disable-automatic-audio-device-detection/797581)
**Author:** [@F1Guy123](https://forums.plex.tv/u/F1Guy123)\ **Replies:** 0\ **Last updated:** [June 18, 2022, 7:08pm UTC](https://forums.plex.tv/t/plex-please-add-setting-to-disable-automatic-audio-device-detection/797581 "2022-06-18T19:08:25Z")
Running all latest, Plex, Windows 10 updates, Audio drivers etc. Running Plex player on a Windows 10 PC with Nvidia video card and using Nvidia audio connected to a Denon AVR (new series) via HDMI. Plex player DOES NOT… --- ## [About shield TV USB connection while using plex](https://forums.plex.tv/t/about-shield-tv-usb-connection-while-using-plex/797547)
**Author:** [@Rekkaa](https://forums.plex.tv/u/Rekkaa)\ **Replies:** 0\ **Last updated:** [June 18, 2022, 12:50pm UTC](https://forums.plex.tv/t/about-shield-tv-usb-connection-while-using-plex/797547 "2022-06-18T12:50:21Z")
Hi there. I have a shield tv pro with a USB port connected to an external HDD. The shield is connected to my router using wires. I set up a plex media server on shield. One thing I am curious about is when I play the vid… --- ## [Unable to play media error](https://forums.plex.tv/t/unable-to-play-media-error/797409)
**Author:** [@PauloPires](https://forums.plex.tv/u/PauloPires)\ **Replies:** 3\ **Last updated:** [June 18, 2022, 11:29am UTC](https://forums.plex.tv/t/unable-to-play-media-error/797409 "2022-06-18T11:29:37Z")
Yesterday i was gonna watch an episode in 4k HDR on my Nvidia Shield Pro and i could because it was always giving me the error unable to play media. I could not play anything in 4k HDR but in Full HD it works fine. I ha… --- ## [Apple TV 4K, AirPods Max and 5.1 spatial audio - "old video player" only?](https://forums.plex.tv/t/apple-tv-4k-airpods-max-and-5-1-spatial-audio-old-video-player-only/753264)
**Author:** [@Touchstone64](https://forums.plex.tv/u/Touchstone64)\ **Replies:** 18\ **Last updated:** [June 18, 2022, 2:29am UTC](https://forums.plex.tv/t/apple-tv-4k-airpods-max-and-5-1-spatial-audio-old-video-player-only/753264 "2022-06-18T02:29:52Z")
Hi folks, I’m using the Plex app on tvOS 15.0 and with AirPods Max, when Spatial Audio is enabled, I get 5.1 sound on movies with DTS, TrueHD, AC-3 etc. I’ve been waiting for this forever (no home cinema speakers for me)… [Previous page](https://forums.plex.tv/c/plex-players/115.md?page=455) [Next page](https://forums.plex.tv/c/plex-players/115.md?page=457)