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how to get rid of wrong poster art

cryptochromecryptochrome Posts: 882Members, Plex Pass Plex Pass
Hi,

sometimes a movie is not scanned right and Plex uses some other match for the movie it finds and downloads a movie poster. Then when you go ahead and try to fix the incorrect match and still nothing comes up, I go ahead and edit the metadata myself. However, the movie poster Plex downloaded in the first place (for the incorrect match) sticks with the movie and I can't seem to find out how to remove it.

I tried using the "Change Artwork" feature and selected the thumbnail that Plex created from the movie. However, that does not seem to work, Plex still uses the wrong poster.

Any ideas?

Thanks
Sascha

Comments

  • elanelan Sheriff of Plexville MauiPosts: 8,855Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee
    I was able to change a poster back to the thumbnail and and then back to the poster without a problem. Can you explain in more detail what you did and if there were any error messages in the logs?

    20101214-fjnsa4j1er9jrbn7i7d3f3hisx.jpg
  • fanclerksfanclerks Posts: 165Members, Plex Pass Plex Pass
    I'm not sure if this is the same issue, but I came home tonight to find that around 10-15 movies have lost their posters that had already been scanned and retrieved for. When I attempt to go and set the poster again, it only lists the movie still as possible. There also doesn't appear to be any rhyme or reason to which ones were affected. Here's just a list of some affected:

    (500) Days of Summer
    2010
    2012
    25th Hour
    Akira
    Alien
    Bill & Ted's Excellent Adventure
    Dark City
    Joe Dirt
  • cryptochromecryptochrome Posts: 882Members, Plex Pass Plex Pass
    elan wrote:

    I was able to change a poster back to the thumbnail and and then back to the poster without a problem. Can you explain in more detail what you did and if there were any error messages in the logs?



    Elan,

    what happens is this:

    I have a movie called "The Tree". Plex identifies it as "Rambo" and downloads poster art for Rambo. No I go in there and do "fix incorrect match". Unfortunately, nothing comes up for "The Tree". So I unmatch it and edit the metadata to reflect the correct title. Now it's called "The Tree", but it still has the Rambo poster. So I go ahead and "Change Artwork -> Change Poster". A screen comes up with two posters to choose from: The Rambo poster, and a thumbnail from the movie that Plex created. I double click the thumbnail, but nothing happens. I double click on the thumbnail again and again: Nothing happens. So I can't select the the thumbnail as the movie poster and the Rambo poster sticks.

    Instead of just double clicking the thumbnail I also tried selecting the thumbnail and then use the "select image" option, but that has the same effect.

    This is happening with the current incremental release, and it did the same thing in the previous incrementals. Not sure how far this goes back.

    While doing this I watched the "All Logs" section in the log viewer, but nothing comes up.

    Thanks
    Sascha
  • Chris CChris C Plex Employee Posts: 11,647Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee
    How about going and finding your own artwork/poster for the movie in question. Then go into the Change Artwork and instead of selecting the Rambo or still, use the Browse and specify the image you downloaded. That should then be used for the poster artwork.
  • diamondswdiamondsw "Vitriolic yet well-intentioned" Posts: 847Members, Plex Pass Plex Pass
    edited December 2010

    Now I go in there and do "fix incorrect match". Unfortunately, nothing comes up for "The Tree". So I unmatch it and edit the metadata to reflect the correct title. Now it's called "The Tree", but it still has the Rambo poster. So I go ahead and "Change Artwork -> Change Poster". A screen comes up with two posters to choose from: The Rambo poster, and a thumbnail from the movie that Plex created. I double click the thumbnail, but nothing happens. I double click on the thumbnail again and again: Nothing happens. So I can't select the the thumbnail as the movie poster and the Rambo poster sticks.


    Yes, "unmatching" doesn't remove any of the bad assets - which makes no sense - and getting it to use the thumbnail again is damned difficult. I reported this on the incrementals, but I think it got lost in the 0.9.1.7 thread.
  • elanelan Sheriff of Plexville MauiPosts: 8,855Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee
    OK, I've reproduced an issue with graphical assets not being reset, I will investigate and fix :)
  • cryptochromecryptochrome Posts: 882Members, Plex Pass Plex Pass
    elan wrote:

    OK, I've reproduced an issue with graphical assets not being reset, I will investigate and fix :)


    Awesome :D Thanks!
  • fanclerksfanclerks Posts: 165Members, Plex Pass Plex Pass
    elan wrote:

    OK, I've reproduced an issue with graphical assets not being reset, I will investigate and fix :)


    I think this might have fixed the issue that I was seeing. I'ma assuming there was a scanner change made as a result of this finding. All the movies that I had issues with before are now able to pull the correct posters and information without issue with a Fix Mismatch. However, some aren't being searched correctly. For one, Alien 3 kept coming back as Alien with the right year. Had to modify the metadata title after that fix, so no biggy. Cheech and Chong's Up in Smoke was detected as just Up In Smoke for some reason. And House of Flying Daggers only came back with the Chinese version of the name, not the English.
  • sej7278sej7278 Posts: 158Members
    elan wrote:

    OK, I've reproduced an issue with graphical assets not being reset, I will investigate and fix :)


    yes i've seen this in 0.9.1.9 and an earlier incremental or two - if i get an incorrect match after much fighting i can change the cover to a thumbnail (seem to have to match it, change the cover, lock it and then unmatch!) but there's no way to get the poster to change.
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