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Enabling automatic crash dumps on Windows

mfeingolmfeingol Director of EngineeringPosts: 5,057Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee
edited February 2014 in Windows
Better bug reports ftw

UPDATE:

 

Plex Media Server has integrated an automated crash reporting function, rendering this thread obsolete.  Please see the following link for more information:

 

https://plexapp.zendesk.com/hc/en-us/articles/201455336

 

...

 

Original (obsolete) post follows:

...

 

If you happen to run into a situation where Plex Media Server crashes on Windows, we want to hear about it. When you file a bug report about a crash, please obtain a crash dump file and post it along with your report. Crash dump files are essential to enabling us to debug crashes and fix the bugs that cause them.

This post explains how to configure Windows to automatically generate crash dumps when a process crashes.

Windows Vista, 7, 8, 8.1 and beyond:

The following steps enable automatic crash dumps on Windows Vista SP1 and Windows 7:

1) Open RegEdit
2) Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting
3) Under Windows Error Reporting, create a new registry key named LocalDumps.

If Plex Media Server crashes after this, you will find a new dump file under %LOCALAPPDATA%\CrashDumps. The dump file will be named something along the lines of Plex Media Server.exe.5884.dmp.

More detailed information on these steps can be found at http://msdn.microsoft.com/en-us/library/bb787181(VS.85).aspx and http://msdn.microsoft.com/en-us/library/bb513638(VS.85).aspx.

 

Windows XP

The following steps enable automatic crash dumps on Windows XP:

1) Open a command prompt, running as administrator
2) Run drwtsn32 -i. This will install Doctor Watson as the default debugger when something crashes
3) Click Ok
4) From the command prompt, run drwtsn32
5) Set the Crash Dump path to your favorite directory, or leave the default.
6) Set the Crash Dump Type to mini. Note that under some circumstances, we may ask you for a full crash dump.
7) Make sure the Dump All Thread Contexts and Create Crash Dump File options are selected.
8) Click Ok
9) If a user.dmp file already exists in the Crash Dump path, delete it.

If Plex Media Server crashes after this, you will find a new dump file in the Crash Dump path selected above. The default path is "%ALLUSERSPROFILE%\Application Data\Microsoft\Dr Watson\user.dmp". Copy this file to a different location and then upload it with your bug report.

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Comments

  • timmyloguetimmylogue Posts: 1Members
    edited February 2011
    I'm getting a "The Application was unable to start correctly (0xc0000005)"

    I attached my crashDump file

    Running Windows 7 64bit


    Tim
  • mfeingolmfeingol Director of Engineering Posts: 5,057Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee

    I'm getting a "The Application was unable to start correctly (0xc0000005)"

    I attached my crashDump file

    Running Windows 7 64bit


    Tim:

    Thanks for the crash dump. This is a tricky one. Any chance you can enable full dumps, as per these instructions? (The setting you want is DumpType.)
  • bmcdonoubmcdonou Posts: 5Members
    edited February 2011
    Plex will not launch at all. The "configure media server" seems to be working, but the application does not start. I am not sure if it is even "crashing". Followed directions to create crash dumps as follows.

    1) Open RegEdit
    2) Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting
    3) Under Windows Error Reporting, create a new registry key named LocalDumps.

    However, exactly where do I go to find any dump files? %LOCALAPPDATA%\CrashDumps is confusing to me. I apologize, not that computer savy. Could not find a %localappdata% directory.

    Running Windows 7 32b
  • nawoanawoa Posts: 14Members
    edited February 2011
    bmcdonou wrote:

    Plex will not launch at all. The "configure media server" seems to be working, but the application does not start. I am not sure if it is even "crashing". Followed directions to create crash dumps as follows.

    1) Open RegEdit
    2) Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting
    3) Under Windows Error Reporting, create a new registry key named LocalDumps.

    However, exactly where do I go to find any dump files? %LOCALAPPDATA%\CrashDumps is confusing to me. I apologize, not that computer savy. Could not find a %localappdata% directory.

    Running Windows 7 32b


    Your appdata directory is hidden by default, much to the chagrin of every Windows application developer in the history of man.

    To find it, you go here: C:\Users\[whatever-your-login-is]\. Now click "Organize" in the top-left corner, and in the list select "Folder and Search Options". Now click the "View" tab. Half-way down the list there's a Hidden files and folders toggle, select "Show hidden files, folders, and drives". Click OK to close this window.

    Your "appdata" directory should now be visible. In here, there are three subfolders, apparently you want "local", then wherever the fellow above is instructing you to look.

    While you've got folders unhidden, you might want to right click the "appdata" folder, choose "properties", and deselect "hidden". It will ask if you want to just unhide the folder itself or all the files within it. Just unhide the folder itself... this will make for easier troubleshooting and locating program files later.

    Now you can go back into Folder and Search Options and reverse what I told you before to re-hide stuff that you really shouldn't be messing with for safety reasons.

    ~~~~~~~~~

    Also, for your reference, when someone tells you a folder that begins and ends with a % sign, you can put it in the little search box in your start menu and it will show you where they are.
  • floundiesfloundies Posts: 3Members, Plex Pass Plex Pass
    My Plex MS crashes everytime. If I just load PMS, the python.exe process stays open and the PMS opens for 15 seconds and then just closes itself. Python remains. The taskbar icon for PMS stays there until I hover over it, and then it disappears. And in this instance, no Local CrashDumps are created.

    If I open PMS and then QUICKLY go to the taskbar (in order to get there before the process closes), I am able to right-click on the PMS icon. And I can go to configure, update, about (and they work). But I will get an error message while the menu is opened stating:



    MICROSOFT VISUAL C++ RUNTIME LIBRARY


    Runtime Error!

    Program: C:... (i am not omitting this; nothing is listed but the ellipsis)

    This application has requested the Runtime to terminate it in an unusual way.

    Please contact the application's support team for more information.



    I tried renaming all the copies of msvcr80.dll, msvcr90.dll and msvcr100.dll files that were not in a system folder, as suggested in the forums. Nothing works. It simply won't load and play.

    Thanks for your help. Attached is the dump from the isntance where I right click and get the error.
  • mfeingolmfeingol Director of Engineering Posts: 5,057Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee
    floundies:

    Thanks for the bug report. The crash dump is rather difficult to debug, but my best guess is that a module called BtMmHook.dll is corrupting the heap, leading to a crash.

    A quick web search indicates that this is something installed by a Broadcom Bluetooth software package. I have no idea why it's running inside Plex Media Server, but its name indicates it's some kind of Windows hook. My advice would be to uninstall this package and retry running PMS.
  • dojandojan Posts: 1Members
    edited March 2011
    Sorry, just found the solution to my issue below in another thread, the movie "The fly" is what's causing my issues.. but i would really like to know why my dumpfiles are so huge? I enabled "Full Dump" as described above.. are 87Mb normal? Anyways thanks for making this great piece of software! :)

    Hi, I just installed PMS on my windows box running windows 7 ultimate 64bit. It worked for a while, but when i started messing about with the metadata of files already scanned while the scanner was working I got an windows error saying the pms had stopped working, checking task manager, the plex media scanner was still working though. When i restarted PMS, it would not load the config-page. So i killed the media scanner process, and now it show the configurationpage, but as soon as i start scrolling in the list of movies I managed to get loaded, the PMS crashes..

    Hmm, my latest crash dump is 87MB? how's that even possible?
    Well, anyway, oncluded are one of the smaller craschdumps created...
    [attachment=6024:Plex Media Server.exe.4380.dmp.zip] (not zipped, just renamed so I could upload it)
  • mfeingolmfeingol Director of Engineering Posts: 5,057Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee
    dojan wrote:

    Sorry, just found the solution to my issue below in another thread, the movie "The fly" is what's causing my issues.. but i would really like to know why my dumpfiles are so huge? I enabled "Full Dump" as described above.. are 87Mb normal? Anyways thanks for making this great piece of software! :)


    Full dumps are indeed large. That's why they're "full". :)

    And just to confirm, the issue with "The Fly" in your crash dump should be addressed in the next release.
  • floundiesfloundies Posts: 3Members, Plex Pass Plex Pass
    edited March 2011
    I uninstalled every instance of BtMmHook.dll and it still crashes (silently). Any other suggestions?

    When I load it now, it will crash silently, but there will be 4 instances of python running still (no PMS).... And the error log looks like this:

    Mar 16, 2011 19:06:50 [000017F0] INFO - Plex Media Server v0.9.1.17-7b456c1
    Mar 16, 2011 19:06:50 [00000A18] INFO - Windows version 6.0 (Build 6001)
    Mar 16, 2011 19:06:50 [00000A18] INFO - LANGID = 0x409
    Mar 16, 2011 19:06:50 [00000A18] DEBUG - LoadMUILibraryW(0) returned 0x72D10002
    Mar 16, 2011 19:06:50 [000017F0] DEBUG - Opening database session to library, SQLite 3.6.23.1, threadsafe=1
    Mar 16, 2011 19:06:50 [000017F0] DEBUG - Opening database session to library, SQLite 3.6.23.1, threadsafe=1
    Mar 16, 2011 19:06:50 [000017F0] DEBUG - Opening database session to library, SQLite 3.6.23.1, threadsafe=1
    Mar 16, 2011 19:06:50 [000017F0] DEBUG - Opening database session to library, SQLite 3.6.23.1, threadsafe=1
    Mar 16, 2011 19:06:50 [000017F0] DEBUG - Opening database session to library, SQLite 3.6.23.1, threadsafe=1
    Mar 16, 2011 19:06:50 [000017F0] DEBUG - Opening database session to library, SQLite 3.6.23.1, threadsafe=1
    Mar 16, 2011 19:06:50 [000017F0] DEBUG - Opening database session to library, SQLite 3.6.23.1, threadsafe=1
    Mar 16, 2011 19:06:50 [000017F0] DEBUG - Opening database session to library, SQLite 3.6.23.1, threadsafe=1
    Mar 16, 2011 19:06:50 [000017F0] DEBUG - Opening database session to library, SQLite 3.6.23.1, threadsafe=1
    Mar 16, 2011 19:06:50 [000017F0] DEBUG - Opening database session to library, SQLite 3.6.23.1, threadsafe=1
    Mar 16, 2011 19:06:50 [000017F0] DEBUG - Listening on IPv6 as well as IPv4.
    Mar 16, 2011 19:06:50 [000017F0] DEBUG - Machine token is e6d95ded6708a6c4cd5130ee0dc6284376cca86a
    Mar 16, 2011 19:06:50 [000017F0] DEBUG - Checking for blacklisted version for Framework.bundle (version 5a70294)
    Mar 16, 2011 19:06:50 [000017F0] DEBUG - Checking for blacklisted version for System.bundle (version 5a70294)
    Mar 16, 2011 19:06:50 [00000288] DEBUG - File C:\Users\XXX\AppData\Local\Plex Media Server\Plug-ins changed: -1 => -1.
    Mar 16, 2011 19:06:50 [00000288] DEBUG - Scanning for plug-ins in C:\Users\XXX\AppData\Local\Plex Media Server\Plug-ins
    Mar 16, 2011 19:06:50 [00000288] DEBUG - Starting plug-in C:\Users\XXX\AppData\Local\Plex Media Server\Plug-ins\System.bundle.
    Mar 16, 2011 19:06:50 [00000288] DEBUG - [com.plexapp.system] Setting plug-in to always running (daemon mode).
    Mar 16, 2011 19:06:50 [00000288] DEBUG - Starting file watcher for com.plexapp.system
    Mar 16, 2011 19:06:50 [00000288] DEBUG - Plugin::createProcess: Creating plugin process: "C:\Program Files\Plex\Plex Media Server\python.exe" "C:\Users\XXX\AppData\Local\Plex Media Server\Plug-ins\Framework.bundle\Contents\Resources\Versions\2\Python\bootstrap.py" "C:\Users\XXX\AppData\Local\Plex Media Server\Plug-ins\System.bundle"
    Mar 16, 2011 19:06:50 [00000288] DEBUG - Spawned plug-in com.plexapp.system with PID 4828
    Mar 16, 2011 19:06:50 [00000288] DEBUG - [com.plexapp.system] Sent command: GET /:/prefixes

    Mar 16, 2011 19:06:53 [00000288] DEBUG - Reading 290 bytes in the body, code is 200
    Mar 16, 2011 19:06:53 [00000288] DEBUG - [com.plexapp.system] Plug-in running on port 51180.
    Mar 16, 2011 19:06:53 [00000288] DEBUG - * Plug-in handles prefix: /system
    Mar 16, 2011 19:06:53 [00000288] DEBUG - Read configuration for [com.plexapp.system], had 1 prefixes
    Mar 16, 2011 19:06:53 [00000288] DEBUG - Updating the list of agents known by the system.
    Mar 16, 2011 19:06:53 [00000288] DEBUG - [com.plexapp.system] Sending command over HTTP: /system/agents
    Mar 16, 2011 19:06:53 [00000288] DEBUG - [com.plexapp.system] HTTP reply status 200, with 2872 bytes of content.
    Mar 16, 2011 19:06:53 [00000288] DEBUG - [com.plexapp.system] Completed command /system/agents in 0.092000 seconds.
    Mar 16, 2011 19:06:53 [00000288] DEBUG - The system knows about 14 agents.
    Mar 16, 2011 19:06:53 [00000288] DEBUG - Done with 1 synchronous plug-in starts, starting the rest in parallel.
    Mar 16, 2011 19:06:53 [00000E20] DEBUG - Starting plug-in C:\Users\XXX\AppData\Local\Plex Media Server\Plug-ins\AllMusic.bundle.
    Mar 16, 2011 19:06:53 [00000288] DEBUG - Waiting for all plug-ins to finish starting.
    Mar 16, 2011 19:06:53 [00000D44] DEBUG - Starting plug-in C:\Users\XXX\AppData\Local\Plex Media Server\Plug-ins\Cine21.bundle.
    Mar 16, 2011 19:06:53 [000017F0] INFO - Bonjour: registering PMS service
    Mar 16, 2011 19:06:53 [000017F0] INFO - Bonjour: serviceType = _plexmediasvr._tcp, friendlyName = NAME, domain = NULL, hostname = NULL, servicePort = 32400
    Mar 16, 2011 19:06:53 [000017F0] INFO - Bonjour: machineIdentifier = e6d95ded6708a6c4cd5130ee0dc6284376cca86a, version = 0.9.1.17-7b456c1, playersModified = 1300316813.0
    Mar 16, 2011 19:06:53 [00000E20] DEBUG - Perfect cache hit, we don't need to start [com.plexapp.agents.allmusic] yet.
    Mar 16, 2011 19:06:53 [00000E20] DEBUG - Starting plug-in C:\Users\XXX\AppData\Local\Plex Media Server\Plug-ins\HTbackdrops.bundle.
    Mar 16, 2011 19:06:53 [000025D0] DEBUG - Starting plug-in C:\Users\XXX\AppData\Local\Plex Media Server\Plug-ins\Framework.bundle.
    Mar 16, 2011 19:06:53 [00000E20] DEBUG - Perfect cache hit, we don't need to start [com.plexapp.agents.htbackdrops] yet.
    Mar 16, 2011 19:06:53 [00000E20] DEBUG - Starting plug-in C:\Users\XXX\AppData\Local\Plex Media Server\Plug-ins\IMDB.bundle.
    Mar 16, 2011 19:06:53 [00000D44] DEBUG - Starting file watcher for com.plexapp.agents.cine21
    Mar 16, 2011 19:06:53 [000017F0] DEBUG - Bonjour: DNSServiceRegister succeeded
    Mar 16, 2011 19:06:53 [00000D44] DEBUG - Plugin::createProcess: Creating plugin process: "C:\Program Files\Plex\Plex Media Server\python.exe" "C:\Users\XXX\AppData\Local\Plex Media Server\Plug-ins\Framework.bundle\Contents\Resources\Versions\2\Python\bootstrap.py" "C:\Users\XXX\AppData\Local\Plex Media Server\Plug-ins\Cine21.bundle"
    Mar 16, 2011 19:06:53 [000025D0] WARN - The plug-in C:\Users\XXX\AppData\Local\Plex Media Server\Plug-ins\Framework.bundle is not runnable.
    Mar 16, 2011 19:06:53 [00000E20] DEBUG - Perfect cache hit, we don't need to start [com.plexapp.agents.imdb] yet.
    Mar 16, 2011 19:06:53 [00000E20] DEBUG - Starting plug-in C:\Users\XXX\AppData\Local\Plex Media Server\Plug-ins\LastFM.bundle.
    Mar 16, 2011 19:06:53 [000025D0] DEBUG - Starting plug-in C:\Users\XXX\AppData\Local\Plex Media Server\Plug-ins\LocalMedia.bundle.
    Mar 16, 2011 19:06:53 [00000E20] DEBUG - Starting file watcher for com.plexapp.agents.lastfm
    Mar 16, 2011 19:06:53 [00000E20] DEBUG - Plugin::createProcess: Creating plugin process: "C:\Program Files\Plex\Plex Media Server\python.exe" "C:\Users\XXX\AppData\Local\Plex Media Server\Plug-ins\Framework.bundle\Contents\Resources\Versions\2\Python\bootstrap.py" "C:\Users\XXX\AppData\Local\Plex Media Server\Plug-ins\LastFM.bundle"
    Mar 16, 2011 19:06:53 [000025D0] DEBUG - Starting file watcher for com.plexapp.agents.localmedia
    Mar 16, 2011 19:06:53 [000025D0] DEBUG - Plugin::createProcess: Creating plugin process: "C:\Program Files\Plex\Plex Media Server\python.exe" "C:\Users\XXX\AppData\Local\Plex Media Server\Plug-ins\Framework.bundle\Contents\Resources\Versions\2\Python\bootstrap.py" "C:\Users\XXX\AppData\Local\Plex Media Server\Plug-ins\LocalMedia.bundle"
    Mar 16, 2011 19:06:53 [00000E20] DEBUG - Spawned plug-in com.plexapp.agents.lastfm with PID 8588
    Mar 16, 2011 19:06:53 [00000E20] DEBUG - [com.plexapp.agents.lastfm] Sent command: GET /:/prefixes

    Mar 16, 2011 19:06:53 [00000D44] DEBUG - Spawned plug-in com.plexapp.agents.cine21 with PID 7640
    Mar 16, 2011 19:06:53 [00000D44] DEBUG - [com.plexapp.agents.cine21] Sent command: GET /:/prefixes

    Mar 16, 2011 19:06:53 [000025D0] DEBUG - Spawned plug-in com.plexapp.agents.localmedia with PID 7456
    Mar 16, 2011 19:06:53 [000025D0] DEBUG - [com.plexapp.agents.localmedia] Sent command: GET /:/prefixes

    Mar 16, 2011 19:06:53 [000017F0] DEBUG - Bonjour: DNSServiceBrowse succeeded
    Mar 16, 2011 19:06:53 [000017F0] DEBUG - Bonjour: DNSServiceBrowse succeeded
    Mar 16, 2011 19:06:53 [000017F0] DEBUG - NetworkService: Quick dispatch of network change.
    Mar 16, 2011 19:06:53 [000017F0] DEBUG - NetworkService: Quick dispatch of network change.
    Mar 16, 2011 19:06:53 [000017F0] DEBUG - NetworkService: Initializing.
    Mar 16, 2011 19:06:53 [000017F0] DEBUG - Network interfaces:
    Mar 16, 2011 19:06:53 [000017F0] DEBUG - * 1 {0F694452-6A70-11DB-8EB3-806E6F6E6963} (127.0.0.1) (loopback: 1)
    Mar 16, 2011 19:06:53 [000017F0] DEBUG - * 11 {D7D6E10C-31FD-458D-894C-E8026D04653C} (192.168.0.100) (loopback: 0)
    Mar 16, 2011 19:06:53 [000017F0] DEBUG - NetworkService: Dispatch network change after two second delay.
    Mar 16, 2011 19:06:53 [000017F0] DEBUG - NetworkService: Dispatch network change after two second delay.
    Mar 16, 2011 19:06:53 [000017F0] DEBUG - Running server...
    Mar 16, 2011 19:06:53 [000017F0] DEBUG - Waiting for server condition to be signaled.
    Mar 16, 2011 19:06:53 [00000974] DEBUG - Network change for advertiser.
    Mar 16, 2011 19:06:53 [00000974] DEBUG - NetworkService: Attempting a bind to port 32410.
    Mar 16, 2011 19:06:53 [00000974] DEBUG - Network change for browser.
    Mar 16, 2011 19:06:53 [0000024C] DEBUG - Set up a thread pool for HTTP server with 20 threads.
    Mar 16, 2011 19:06:54 [000026BC] DEBUG - Bonjour: DNSServiceBrowse_Callback: sdRef = 0x023BC9A8, flags = 2, interfaceIndex = 11, errorCode = 0
    Mar 16, 2011 19:06:54 [000026BC] DEBUG - Bonjour: DNSServiceBrowse_Callback: serviceName = NAME, regtype = _plexmediasvr._tcp., replyDomain = local.
    Mar 16, 2011 19:06:54 [000026BC] DEBUG - Bonjour: DNSServiceBrowse_Callback: calling DNSServiceResolve on NAME
    Mar 16, 2011 19:06:54 [000026BC] DEBUG - Bonjour: DNSServiceResolve succeeded, adding reference 0x01DE5C18, new ResolveContext instance 0x76BF922B
    Mar 16, 2011 19:06:55 [00000CCC] DEBUG - Request: GET /system/messaging/clear_events/com.plexapp.agents.localmedia [::ffff:127.0.0.1] (2 live)
    Mar 16, 2011 19:06:55 [0000277C] DEBUG - Request: GET /system/messaging/clear_events/com.plexapp.agents.cine21 [::ffff:127.0.0.1] (2 live)
    Mar 16, 2011 19:06:55 [0000277C] DEBUG - [com.plexapp.system] Sending command over HTTP: /system/messaging/clear_events/com.plexapp.agents.cine21
    Mar 16, 2011 19:06:55 [00000CCC] DEBUG - [com.plexapp.system] Sending command over HTTP: /system/messaging/clear_events/com.plexapp.agents.localmedia
    Mar 16, 2011 19:06:55 [000026BC] DEBUG - Bonjour: DNSServiceResolve_Callback: sdResolveRef = 0x023BCA28, flags = 0, interfaceIndex = 11, errorCode = 0
    Mar 16, 2011 19:06:55 [000026BC] DEBUG - Bonjour: DNSServiceResolve_Callback: fullname = NAME._plexmediasvr._tcp.local., hosttarget = IT-NAME.local., tcpport = 36990, txtLen = 113
    Mar 16, 2011 19:06:55 [000026BC] DEBUG - Bonjour: DNSServiceResolve_Callback: resolved TXT record for NAME._plexmediasvr._tcp.local.: host = NAME.local., machineIdentifier = e6d95ded6708a6c4cd5130ee0dc6284376cca86a, version = 0.9.1.17-7b456c1
    Mar 16, 2011 19:06:55 [000026BC] DEBUG - Bonjour: MonitorTxtRecord - DNSServiceConstructFullName succeeded: NAME._plexmediasvr._tcp.local.
    Mar 16, 2011 19:06:55 [000026BC] DEBUG - Bonjour: DNSServiceQueryRecord succeeded, QueryRecordContext = 0x01DF1C20
    Mar 16, 2011 19:06:55 [000026BC] INFO - Bonjour: adding host - name = NAME, hostname - NAME.local., machineIdentifier = e6d95ded6708a6c4cd5130ee0dc6284376cca86a
    Mar 16, 2011 19:06:55 [000026BC] DEBUG - Bonjour: DNSServiceResolve_Callback: removing reference 0x023BCA28, deleting ResolveContext instance 0x01DE5C18
    Mar 16, 2011 19:06:55 [000026BC] DEBUG - Bonjour: DNSServiceQueryRecord_Callback succeeded, QueryRecordContext = 0x01DF1C20
    Mar 16, 2011 19:06:55 [000026BC] INFO - Bonjour: TXT record added for NAME._plexmediasvr._tcp.local.
    Mar 16, 2011 19:06:55 [00000A9C] DEBUG - Notifying the system bundle an update to server /system/notify/serverUpdated?host=NAME.local.
    Mar 16, 2011 19:06:55 [00000A9C] DEBUG - [com.plexapp.system] Sending command over HTTP: /system/notify/serverUpdated?host=NAME.local.
    Mar 16, 2011 19:06:55 [0000277C] DEBUG - [com.plexapp.system] HTTP reply status 200, with 0 bytes of content.
    Mar 16, 2011 19:06:55 [0000277C] DEBUG - [com.plexapp.system] Completed command GET /system/messaging/clear_events/com.plexapp.agents.cine21 in 0.212000 seconds.
    Mar 16, 2011 19:06:55 [00000CCC] DEBUG - [com.plexapp.system] HTTP reply status 200, with 0 bytes of content.
    Mar 16, 2011 19:06:55 [00000CCC] DEBUG - [com.plexapp.system] Completed command GET /system/messaging/clear_events/com.plexapp.agents.localmedia in 0.212000 seconds.
    Mar 16, 2011 19:06:55 [00000CCC] DEBUG - Request: GET /:/plugins/com.plexapp.system/messaging/function/X0FnZW50U2VydmljZTpVcGRhdGVJbmZv/Y2VyZWFsMQoxCmxpc3QKMApyMAo_/Y2VyZWFsMQo2CmRpY3QKbGlzdApkaWN0Cmxpc3QKbGlzdApsaXN0CjIKczI1CmNvbS5wbGV4YXBwLmFnZW50cy5jaW5lMjFzMTAKaWRlbnRpZmllcnIxCnMxMAphZ2VudF9pbmZvMQpyMgo4CnIzCnMxMQptZWRpYV90eXBlc3I0CnMxMgphY2NlcHRzX2Zyb21uczE0CmZhbGxiYWNrX2FnZW50bnMxNApjb250cmlidXRlc190b3I1CnM5Cmxhbmd1YWdlc2IxczE2CnByaW1hcnlfcHJvdmlkZXJiMHM1CnByZWZzczYKQ2luZTIxczQKbmFtZTEKczUKTW92aWUxCnMyOQpjb20ucGxleGFwcC5hZ2VudHMubG9jYWxtZWRpYTEKczIKa29yMAo_ [::ffff:127.0.0.1] (1 live)
    Mar 16, 2011 19:06:55 [00000CCC] DEBUG - [com.plexapp.system] Sending command over HTTP: /:/plugins/com.plexapp.system/messaging/function/X0FnZW50U2VydmljZTpVcGRhdGVJbmZv/Y2VyZWFsMQoxCmxpc3QKMApyMAo_/Y2VyZWFsMQo2CmRpY3QKbGlzdApkaWN0Cmxpc3QKbGlzdApsaXN0CjIKczI1CmNvbS5wbGV4YXBwLmFnZW50cy5jaW5lMjFzMTAKaWRlbnRpZmllcnIxCnMxMAphZ2VudF9pbmZvMQpyMgo4CnIzCnMxMQptZWRpYV90eXBlc3I0CnMxMgphY2NlcHRzX2Zyb21uczE0CmZhbGxiYWNrX2FnZW50bnMxNApjb250cmlidXRlc190b3I1CnM5Cmxhbmd1YWdlc2IxczE2CnByaW1hcnlfcHJvdmlkZXJiMHM1CnByZWZzczYKQ2luZTIxczQKbmFtZTEKczUKTW92aWUxCnMyOQpjb20ucGxleGFwcC5hZ2VudHMubG9jYWxtZWRpYTEKczIKa29yMAo_
    Mar 16, 2011 19:06:55 [0000277C] DEBUG - Request: GET /servers/resolve?name=NAME.local. [::ffff:127.0.0.1] (2 live)
    Mar 16, 2011 19:06:55 [0000277C] DEBUG - * name => NAME.local.
    Mar 16, 2011 19:06:55 [0000277C] DEBUG - It took 0.001000 sec to serialize a list with 1 elements.
    Mar 16, 2011 19:06:55 [00000CCC] DEBUG - [com.plexapp.system] HTTP reply status 200, with 16 bytes of content.
    Mar 16, 2011 19:06:55 [00000CCC] DEBUG - [com.plexapp.system] Completed command GET /:/plugins/com.plexapp.system/messaging/function/X0FnZW50U2VydmljZTpVcGRhdGVJbmZv/Y2VyZWFsMQoxCmxpc3QKMApyMAo_/Y2VyZWFsMQo2CmRpY3QKbGlzdApkaWN0Cmxpc3QKbGlzdApsaXN0CjIKczI1CmNvbS5wbGV4YXBwLmFnZW50cy5jaW5lMjFzMTAKaWRlbnRpZmllcnIxCnMxMAphZ2VudF9pbmZvMQpyMgo4CnIzCnMxMQptZWRpYV90eXBlc3I0CnMxMgphY2NlcHRzX2Zyb21uczE0CmZhbGxiYWNrX2FnZW50bnMxNApjb250cmlidXRlc190b3I1CnM5Cmxhbmd1YWdlc2IxczE2CnByaW1hcnlfcHJvdmlkZXJiMHM1CnByZWZzczYKQ2luZTIxczQKbmFtZTEKczUKTW92aWUxCnMyOQpjb20ucGxleGFwcC5hZ2VudHMubG9jYWxtZWRpYTEKczIKa29yMAo_ in 0.024000 seconds.
    Mar 16, 2011 19:06:55 [00000974] DEBUG - Network change for browser.
    Mar 16, 2011 19:06:55 [00000974] DEBUG - NetworkService: Attempting a bind to port 32411.
    Mar 16, 2011 19:06:55 [00000974] DEBUG - NetworkService: Attempting a bind to port 32411.
    Mar 16, 2011 19:06:55 [00000974] DEBUG - Network change for advertiser.
    Mar 16, 2011 19:06:55 [000008AC] DEBUG - Request: GET /servers [::ffff:127.0.0.1] (1 live)
    Mar 16, 2011 19:06:55 [000008AC] DEBUG - It took 0.000000 sec to serialize a list with 1 elements.
    Mar 16, 2011 19:06:55 [00001940] DEBUG - Request: GET /:/plugins/com.plexapp.system/messaging/function/X0FnZW50U2VydmljZTpVcGRhdGVJbmZv/Y2VyZWFsMQoxCmxpc3QKMApyMAo_/Y2VyZWFsMQo2CmRpY3QKbGlzdApkaWN0Cmxpc3QKbGlzdApsaXN0CjIKczI5CmNvbS5wbGV4YXBwLmFnZW50cy5sb2NhbG1lZGlhczEwCmlkZW50aWZpZXJyMQpzMTAKYWdlbnRfaW5mbzEKcjIKOApyMwpzMTEKbWVkaWFfdHlwZXNuczEyCmFjY2VwdHNfZnJvbW5zMTQKZmFsbGJhY2tfYWdlbnRyNApzMTQKY29udHJpYnV0ZXNfdG9yNQpzOQpsYW5ndWFnZXNiMHMxNgpwcmltYXJ5X3Byb3ZpZGVyYjBzNQpwcmVmc3MyNwpMb2NhbCBNZWRpYSBBc3NldHMgKE1vdmllcylzNApuYW1lMQpzNQpNb3ZpZTIKczIzCmNvbS5wbGV4YXBwLmFnZW50cy5pbWRiczIzCmNvbS5wbGV4YXBwLmFnZW50cy5ub25lMQpzMgp4bnIwCg__ [::ffff:127.0.0.1] (1 live)
    Mar 16, 2011 19:06:55 [00001940] DEBUG - [com.plexapp.system] Sending command over HTTP: /:/plugins/com.plexapp.system/messaging/function/X0FnZW50U2VydmljZTpVcGRhdGVJbmZv/Y2VyZWFsMQoxCmxpc3QKMApyMAo_/Y2VyZWFsMQo2CmRpY3QKbGlzdApkaWN0Cmxpc3QKbGlzdApsaXN0CjIKczI5CmNvbS5wbGV4YXBwLmFnZW50cy5sb2NhbG1lZGlhczEwCmlkZW50aWZpZXJyMQpzMTAKYWdlbnRfaW5mbzEKcjIKOApyMwpzMTEKbWVkaWFfdHlwZXNuczEyCmFjY2VwdHNfZnJvbW5zMTQKZmFsbGJhY2tfYWdlbnRyNApzMTQKY29udHJpYnV0ZXNfdG9yNQpzOQpsYW5ndWFnZXNiMHMxNgpwcmltYXJ5X3Byb3ZpZGVyYjBzNQpwcmVmc3MyNwpMb2NhbCBNZWRpYSBBc3NldHMgKE1vdmllcylzNApuYW1lMQpzNQpNb3ZpZTIKczIzCmNvbS5wbGV4YXBwLmFnZW50cy5pbWRiczIzCmNvbS5wbGV4YXBwLmFnZW50cy5ub25lMQpzMgp4bnIwCg__
    Mar 16, 2011 19:06:55 [00000974] DEBUG - NetworkService: Attempting a bind to port 32410.
    Mar 16, 2011 19:06:55 [00000974] ERROR - NetworkService: Couldn't bind to port 32410: Only one usage of each socket address (protocol/network address/port) is normally permitted


    Thanks
    BF
  • mfeingolmfeingol Director of Engineering Posts: 5,057Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee
    floundies wrote:

    I uninstalled every instance of BtMmHook.dll and it still crashes (silently). Any other suggestions?

    When I load it now, it will crash silently, but there will be 4 instances of python running still (no PMS).... And the error log looks like this:


    Reboot to clear port usage and ensure uninstallation of BtMmHook.dll.

    Then re-run and post a new crash dump if it's still crashing.
  • streamoticastreamotica Posts: 58Members, Plex Pass Plex Pass
    edited November 2011
    [Edit: For clarification, he is running a pre-release that I gave him of 0.9.5.2 --elan]

    Hello,

    The Plex Media Center is crashing straight after launching it (startup items).

    System: Windows 7 Ultimate SP1 64Bits

    Please find attached the .dmp file for this event.

    Ps. I think my problem lies in the Microsoft .NET framework 4 as the standard win update is having trouble installing it...

    Thanks!

    Mav.
  • mfeingolmfeingol Director of Engineering Posts: 5,057Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee
    mav3r1ck wrote:

    [Edit: For clarification, he is running a pre-release that I gave him of 0.9.5.2 --elan]

    Hello,

    The Plex Media Center is crashing straight after launching it (startup items).

    System: Windows 7 Ultimate SP1 64Bits

    Please find attached the .dmp file for this event.

    Ps. I think my problem lies in the Microsoft .NET framework 4 as the standard win update is having trouble installing it...

    Thanks!

    Mav.


    mav3r1ck:

    Any chance you can reproduce the crash with the latest released bits? I don't have symbols for the PMC build in question.

    Thanks, and sorry for the hassle.
  • bonacipherbonacipher Posts: 5Members, Plex Pass
    I have Plex Media Client crashing every time I try and play a movie / tv show. can you let me know how I run a crash report to post up for debugging assistance? Plex Media Server doesn't crash so I'm assuming i don't just follow the instructions above
  • mfeingolmfeingol Director of Engineering Posts: 5,057Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee
    bonacipher wrote:

    I have Plex Media Client crashing every time I try and play a movie / tv show. can you let me know how I run a crash report to post up for debugging assistance? Plex Media Server doesn't crash so I'm assuming i don't just follow the instructions above


    Same exact instructions, but for Plex.exe. :)
  • I am getting frequent crashes of plex media server, copying the log files below

    Faulting application name: Plex Media Server.exe, version: 0.9.5.2, time stamp: 0x4ed0e10f
    Faulting module name: icuuc40.dll, version: 4.0.0.0, time stamp: 0x4ebc1bd0
    Exception code: 0xc0000005
    Fault offset: 0x0000b92a
    Faulting process id: 0x88c
    Faulting application start time: 0x01ccc59b1c7ead15
    Faulting application path: C:\Program Files (x86)\Plex\Plex Media Server\Plex Media Server.exe
    Faulting module path: C:\Program Files (x86)\Plex\Plex Media Server\icuuc40.dll
    Report Id: 0f3252a9-3196-11e1-9c85-f46d04d0c81d
  • davidaschuler@gmail.comdavidaschuler@gmail.com Posts: 3Members, Plex Pass
    Plex Media Center crashes on startup. I get the plexstartup screen and then a window indicating "Plex Media Center has stoppedworking." It worked fine for a month. I removed/reinstalled the clientwithout success. I also uninstalled several recently installed programs that Ithought might be creating a conflict with it...no luck. The PMS is workingfine. The Plex client on my other computer on the same local network worksfine.

    The log stops at the same spot every time

    ...

    18:37:47 T:4892 M:35% NOTICE: -> Local section'Movies' found.

    18:37:47 T:4892 M:35% NOTICE: -> Local section 'Music'found.

    18:37:47 T:4892 M:35% NOTICE: -> Local section'Photos' found.

    18:37:47 T:4892 M:35% NOTICE: -> Local section 'TVShows' found.

    18:37:47 T:4892 M:35% NOTICE: Scanning host 127.0.0.1 iscomplete.

    18:37:47 T:4892 M:35% NOTICE: Plex Source Scannerfinished for host 127.0.0.1 (0 left)

    18:37:47 T:3812 M:36% NOTICE: initializing playlistplayer

    18:37:47 T:3812 M:36% NOTICE: DONE initializingplaylistplayer

    18:37:47 T:3812 M:36% NOTICE: initialize done

    18:37:47 T:3812 M:36% NOTICE: Running the application...

    18:37:47 T:3812 M:36% NOTICE: Webserver: Starting...

    18:37:47 T:2148 M:36% NOTICE:PlexDirectory::GetDirectory(http://127.0.0.1:32400/library/arts)



    Attached is the crashdump file. Running windows 7 Ultimate SP1 64-bit

    Btw great program, but I'm back to using Boxee fornow. Any suggestions on how to fix itare appreciated.

  • 7rex7rex Posts: 1Members
    Windows 7 client, wont start Plex Client ... here is the dump
  • phpgenphpgen Posts: 1Members
    If u have serious crash dump errors see this tool

    longpathtool.com
  • critter350critter350 Posts: 8Members
    edited January 2012
    (edit - sorry have reposted in client forum)

    Hi
    My issue is with client (installed on same machine as server). PMS is great (still chucklin'), but have not been able to get past client splash screen. Dump attached.

    Cheers,
    Chris
  • Planet ModhaPlanet Modha Posts: 10Members, Plex Pass Plex Pass
    Have tried posting about this here as well but am getting plextranscoder.exe crashes on PMS 0.9.5.2 on windows 7 x64

    File in question is an HD recording of a DVB-T2 broadcast in the UK, in WTV format, recorded by Window Media Center.

    Transcoding to iOS client there are occasional crashes during playback (sample minidump files attached)

    Interestingly, in the case of this file, it only seems to happen when playing the alternate audio stream (description for partially sighted). If I switch to main soundtrack it is fine.

    Any help gratefully received and am happy to take further steps to test, as mentioned in other post.
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