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I have installed plex server on synology, but i cannot see servers option in web.

indreekindreek Posts: 14Members, Plex Pass Plex Pass

I log into plex server using local ip. Undser settings i have "web, users, devices". On home page i have "Looking for server... A server could not be found. Download and install Plex Media Server, and it will appear here."

Device synology ds414. Plex version 1.3.3.3148-b38628e

What could be wrong. I can access my device from http://externalip:32400/web

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Answers

  • PlexacardiaPlexacardia Posts: 17Members, Plex Pass Plex Pass

    Hi indreek,

    For the moment I am using Synology too. Would you please be just a bit more specific about the details, and perhaps I can help... For example, "I log into Plex server using local ip" from what, your desktop phone, tablet, windows, android, iOS?
    "On home page..." is this from a browser, if so which one, or are you within Synology, is this from a desktop, tablet...?
    I'd be happy to try to assist, just need a few more details.

    Regards,
    Plexacardia

  • indreekindreek Posts: 14Members, Plex Pass Plex Pass
  • trumpy81trumpy81 Posts: 9,435Members, Plex Pass, Plex Ninja Plex Ninja
    edited December 2016

    Open Plex in your browser by typing in http://Your-NAS-IP-Address:32400 and then go to settings->devices and delete everything except for the current browser session. Now stop Plex from running on the NAS.

    Next, go to https://plex.tv and sign in if not already. Click on the 'launch' button and repeat the above, delete everything except for the current browser session. Then sign out of plex.tv.

    Now go back and restart Plex on the NAS. Open Plex in your browser by typing in http://Your-NAS-IP-Address:32400 and then sign in, both in settings->server->general and by clicking on the 'head' icon (top right of screen).

    Make sure you have followed the instructions above carefully, if you are still unable to access the server, then follow these steps but only if the above has failed, DO NOT try doing both at the same time:

    Stop Plex from running, then open File Station and navigate to: Plex/Library/Application Support/Plex Media Server and delete plexmediaserver.pid (if it exists) and Preferences.xml.

    If you do not see the Plex folder in File Station, then see Q7a on the Synology FAQ's page, link in my signature.

    Restart Plex, then type http://Your-NAS-IP-Address:32400 into your browser or click on the link in Package Center->Installed->Plex or from the DSM start menu->Plex icon and make sure you log in, both in settings->server->general and by clicking on the 'head' icon (top right of screen).

    Hopefully, you will be able to access your server again.

    Regards,
    Andy M.

    My Equipment: Synology DS1813+ | Panasonic TH-L42ET60A & TH-55DX600U | Windows 10 Professional 64Bit PC's | Raspberry Pi 2's & Odroid C2 with OpenPHT


    Device Profiles | File Naming in Plex | NAS - Plex Compatibility Guide | What CPU does my NAS have | Synology FAQ's page | Tips & Tricks
  • indreekindreek Posts: 14Members, Plex Pass Plex Pass

    I dont have settings-> server option. I only have web, users, devices.

  • indreekindreek Posts: 14Members, Plex Pass Plex Pass

    It feels like NAS is not acting as Plex server.

  • trumpy81trumpy81 Posts: 9,435Members, Plex Pass, Plex Ninja Plex Ninja
    edited December 2016

    @indreek said:
    I dont have settings-> server option. I only have web, users, devices.

    Did you follow my instructions precisely?

    Regards,
    Andy M.

    My Equipment: Synology DS1813+ | Panasonic TH-L42ET60A & TH-55DX600U | Windows 10 Professional 64Bit PC's | Raspberry Pi 2's & Odroid C2 with OpenPHT


    Device Profiles | File Naming in Plex | NAS - Plex Compatibility Guide | What CPU does my NAS have | Synology FAQ's page | Tips & Tricks
  • geoorggegeoorgge Posts: 2Members

    Hi, I got exactly the same problem.

    Your solution and what I obtained:

    _Open Plex in your browser by typing in http://Your-NAS-IP-Address:32400 and then go to settings->devices and delete everything except for the current browser session. _

    Now stop Plex from running on the NAS.

    Next, go to https://plex.tv and sign in if not already. Click on the 'launch' button and repeat the above, delete everything except for the current browser session. Then sign out of plex.tv.

    _**Now go back and restart Plex on the NAS. **_

    Open Plex in your browser by typing in http://Your-NAS-IP-Address:32400 and then sign in, both in settings->server->general and by clicking on the 'head' icon (top right of screen).

    What is this head icon, that you are speaking of?

    There are no servers in the settings.

    and he is still looking for a server

  • geoorggegeoorgge Posts: 2Members

    As indreek commented,
    I dont have settings-> server option. I only have web, users, devices.
    Logically, there is no server, hence no settings --> server option

  • PietjePuk1727PietjePuk1727 Posts: 21Members, Plex Pass Plex Pass
    edited July 8

    I have the same problem on a synology DS916+. If i install on a windows machine everything works perfectly.

  • trumpy81trumpy81 Posts: 9,435Members, Plex Pass, Plex Ninja Plex Ninja

    @geoorgge said:
    As indreek commented,
    I dont have settings-> server option. I only have web, users, devices.
    Logically, there is no server, hence no settings --> server option

    First of all, I don't think you followed my instructions correctly, please read them carefully and try again.

    Also, you made no mention of these instructions:

    @trumpy81 said:
    Stop Plex from running, then open File Station and navigate to: Plex/Library/Application Support/Plex Media Server and delete plexmediaserver.pid (if it exists) and Preferences.xml.

    If you do not see the Plex folder in File Station, then see Q7a on the Synology FAQ's page, link in my signature.

    Restart Plex, then type http://Your-NAS-IP-Address:32400 into your browser or click on the link in Package Center->Installed->Plex or from the DSM start menu->Plex icon and make sure you log in, both in settings->server->general and by clicking on the 'head' icon (top right of screen).

    Hopefully, you will be able to access your server again.

    So I assume you haven't followed those instructions?

    @geoorgge said:
    What is this head icon, that you are speaking of?

    The 'head' icon is displayed when you are not signed in, in your screenshot it shows your Gravatar icon, meaning you are already signed in there.

    Regards,
    Andy M.

    My Equipment: Synology DS1813+ | Panasonic TH-L42ET60A & TH-55DX600U | Windows 10 Professional 64Bit PC's | Raspberry Pi 2's & Odroid C2 with OpenPHT


    Device Profiles | File Naming in Plex | NAS - Plex Compatibility Guide | What CPU does my NAS have | Synology FAQ's page | Tips & Tricks
  • trumpy81trumpy81 Posts: 9,435Members, Plex Pass, Plex Ninja Plex Ninja

    @PietjePuk1727 said:
    I have the same problem on a synology DS916+. If i install on a windows machine everything works perfectly.

    And what have you tried to correct the problem? Have you followed the instructions posted in this thread?

    Regards,
    Andy M.

    My Equipment: Synology DS1813+ | Panasonic TH-L42ET60A & TH-55DX600U | Windows 10 Professional 64Bit PC's | Raspberry Pi 2's & Odroid C2 with OpenPHT


    Device Profiles | File Naming in Plex | NAS - Plex Compatibility Guide | What CPU does my NAS have | Synology FAQ's page | Tips & Tricks
  • PietjePuk1727PietjePuk1727 Posts: 21Members, Plex Pass Plex Pass
    edited July 9

    It is really important to use the ip of your NAS. I used XXXXX.local to connect to plex server. But then you get no server options. You have to use the real ip. Something like 192.168.1.x:32400/web. http://ip.addr.of.syno:32400/web.

    Do not use XXXX.local. Then you get no server

  • lwhouselwhouse Posts: 3Members

    HI, I have exactly the same problem and I followed all the instructions precisely but I don't see my Plex server still. Ports are being listened (I checked it with netstat command) but I cant see my server in web browser. Any ideas what could I try?

    My Synology is DS415 Play

  • ChuckPAChuckPA Posts: 15,892Members, Plex Pass, Plex Ninja, Plex Team Member Plex Team Member
    edited September 13

    To augment here,

    In some cases where you do not have a settings tab, the cause is the IP address range of the LAN itself.

    PMS has internal security for setup. To setup on your home LAN, your LAN must use the address ranges specified in RFC 1918.
    These are 10.x.x.x, 172.16.x.x -> 172.31.x.x, and 192.168.x.x. When any other LAN address range is used, PMS will assume your computer is another remote system and not permit setup except via SSH tunnel.

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  • lwhouselwhouse Posts: 3Members

    Hi,
    I'm using 192.168.1.x address for PMS.

    That is what I'm seeing in console:

    ~$ netstat -an | grep 32400
    tcp 0 0 0.0.0.0:32400 0.0.0.0:* LISTEN

    ~$ ps aux | grep plex
    plex 3793 0.1 1.1 239324 7964 ? Sl Sep13 1:40 /var/packages/Plex Media Server/target/Plex Media Server
    plex 3811 0.2 1.6 117284 11684 ? SNl Sep13 2:53 Plex Plug-in [com.plexapp.system] /volume1/@appstore/Plex Media Server/Resources/Plug-ins-4b377d295/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py --server-version 1.5.3.3580-4b377d295 /volume1/@appstore/Plex Media Server/Resources/Plug-ins-4b377d295/System.bundle
    plex 4760 0.5 0.8 242628 6056 ? Sl Sep13 6:42 /volume1/@appstore/Plex Media Server/Plex DLNA Server
    plex 4763 0.0 0.1 54088 800 ? Sl Sep13 0:03 /volume1/@appstore/Plex Media Server/Plex Tuner Service /volume1/@appstore/Plex Media Server/Resources/Tuner/Private /volume1/@appstore/Plex Media Server/Resources/Tuner/Shared 1.5.3.3580-4b377d295 32600 /waitmutex

  • lwhouselwhouse Posts: 3Members

    Any ideas please?

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