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I have installed plex server on synology, but i cannot see servers option in web.

indreekindreek Posts: 14Members, Plex Pass Plex Pass

I log into plex server using local ip. Undser settings i have "web, users, devices". On home page i have "Looking for server... A server could not be found. Download and install Plex Media Server, and it will appear here."

Device synology ds414. Plex version 1.3.3.3148-b38628e

What could be wrong. I can access my device from http://externalip:32400/web

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Answers

  • PlexacardiaPlexacardia Posts: 17Members, Plex Pass Plex Pass

    Hi indreek,

    For the moment I am using Synology too. Would you please be just a bit more specific about the details, and perhaps I can help... For example, "I log into Plex server using local ip" from what, your desktop phone, tablet, windows, android, iOS?
    "On home page..." is this from a browser, if so which one, or are you within Synology, is this from a desktop, tablet...?
    I'd be happy to try to assist, just need a few more details.

    Regards,
    Plexacardia

  • indreekindreek Posts: 14Members, Plex Pass Plex Pass
  • trumpy81trumpy81 Posts: 9,755Members, Plex Pass, Plex Ninja Plex Ninja
    edited December 2016

    Open Plex in your browser by typing in http://Your-NAS-IP-Address:32400 and then go to settings->devices and delete everything except for the current browser session. Now stop Plex from running on the NAS.

    Next, go to https://plex.tv and sign in if not already. Click on the 'launch' button and repeat the above, delete everything except for the current browser session. Then sign out of plex.tv.

    Now go back and restart Plex on the NAS. Open Plex in your browser by typing in http://Your-NAS-IP-Address:32400 and then sign in, both in settings->server->general and by clicking on the 'head' icon (top right of screen).

    Make sure you have followed the instructions above carefully, if you are still unable to access the server, then follow these steps but only if the above has failed, DO NOT try doing both at the same time:

    Stop Plex from running, then open File Station and navigate to: Plex/Library/Application Support/Plex Media Server and delete plexmediaserver.pid (if it exists) and Preferences.xml.

    If you do not see the Plex folder in File Station, then see Q7a on the Synology FAQ's page, link in my signature.

    Restart Plex, then type http://Your-NAS-IP-Address:32400 into your browser or click on the link in Package Center->Installed->Plex or from the DSM start menu->Plex icon and make sure you log in, both in settings->server->general and by clicking on the 'head' icon (top right of screen).

    Hopefully, you will be able to access your server again.

    Regards,
    Andy M.

    My Equipment: Synology DS1813+ | Panasonic TH-L42ET60A & TH-55DX600U | Windows 10 Professional 64Bit PC's | Raspberry Pi 2's & Odroid C2 with OpenPHT


    Device Profiles | File Naming in Plex | NAS - Plex Compatibility Guide | What CPU does my NAS have | Synology FAQ's page | Tips & Tricks
  • indreekindreek Posts: 14Members, Plex Pass Plex Pass

    I dont have settings-> server option. I only have web, users, devices.

  • indreekindreek Posts: 14Members, Plex Pass Plex Pass

    It feels like NAS is not acting as Plex server.

  • trumpy81trumpy81 Posts: 9,755Members, Plex Pass, Plex Ninja Plex Ninja
    edited December 2016

    @indreek said:
    I dont have settings-> server option. I only have web, users, devices.

    Did you follow my instructions precisely?

    Regards,
    Andy M.

    My Equipment: Synology DS1813+ | Panasonic TH-L42ET60A & TH-55DX600U | Windows 10 Professional 64Bit PC's | Raspberry Pi 2's & Odroid C2 with OpenPHT


    Device Profiles | File Naming in Plex | NAS - Plex Compatibility Guide | What CPU does my NAS have | Synology FAQ's page | Tips & Tricks
  • geoorggegeoorgge Posts: 2Members

    Hi, I got exactly the same problem.

    Your solution and what I obtained:

    _Open Plex in your browser by typing in http://Your-NAS-IP-Address:32400 and then go to settings->devices and delete everything except for the current browser session. _

    Now stop Plex from running on the NAS.

    Next, go to https://plex.tv and sign in if not already. Click on the 'launch' button and repeat the above, delete everything except for the current browser session. Then sign out of plex.tv.

    _**Now go back and restart Plex on the NAS. **_

    Open Plex in your browser by typing in http://Your-NAS-IP-Address:32400 and then sign in, both in settings->server->general and by clicking on the 'head' icon (top right of screen).

    What is this head icon, that you are speaking of?

    There are no servers in the settings.

    and he is still looking for a server

  • geoorggegeoorgge Posts: 2Members

    As indreek commented,
    I dont have settings-> server option. I only have web, users, devices.
    Logically, there is no server, hence no settings --> server option

  • PietjePuk1727PietjePuk1727 Posts: 21Members, Plex Pass Plex Pass
    edited July 8

    I have the same problem on a synology DS916+. If i install on a windows machine everything works perfectly.

  • trumpy81trumpy81 Posts: 9,755Members, Plex Pass, Plex Ninja Plex Ninja

    @geoorgge said:
    As indreek commented,
    I dont have settings-> server option. I only have web, users, devices.
    Logically, there is no server, hence no settings --> server option

    First of all, I don't think you followed my instructions correctly, please read them carefully and try again.

    Also, you made no mention of these instructions:

    @trumpy81 said:
    Stop Plex from running, then open File Station and navigate to: Plex/Library/Application Support/Plex Media Server and delete plexmediaserver.pid (if it exists) and Preferences.xml.

    If you do not see the Plex folder in File Station, then see Q7a on the Synology FAQ's page, link in my signature.

    Restart Plex, then type http://Your-NAS-IP-Address:32400 into your browser or click on the link in Package Center->Installed->Plex or from the DSM start menu->Plex icon and make sure you log in, both in settings->server->general and by clicking on the 'head' icon (top right of screen).

    Hopefully, you will be able to access your server again.

    So I assume you haven't followed those instructions?

    @geoorgge said:
    What is this head icon, that you are speaking of?

    The 'head' icon is displayed when you are not signed in, in your screenshot it shows your Gravatar icon, meaning you are already signed in there.

    Regards,
    Andy M.

    My Equipment: Synology DS1813+ | Panasonic TH-L42ET60A & TH-55DX600U | Windows 10 Professional 64Bit PC's | Raspberry Pi 2's & Odroid C2 with OpenPHT


    Device Profiles | File Naming in Plex | NAS - Plex Compatibility Guide | What CPU does my NAS have | Synology FAQ's page | Tips & Tricks
  • trumpy81trumpy81 Posts: 9,755Members, Plex Pass, Plex Ninja Plex Ninja

    @PietjePuk1727 said:
    I have the same problem on a synology DS916+. If i install on a windows machine everything works perfectly.

    And what have you tried to correct the problem? Have you followed the instructions posted in this thread?

    Regards,
    Andy M.

    My Equipment: Synology DS1813+ | Panasonic TH-L42ET60A & TH-55DX600U | Windows 10 Professional 64Bit PC's | Raspberry Pi 2's & Odroid C2 with OpenPHT


    Device Profiles | File Naming in Plex | NAS - Plex Compatibility Guide | What CPU does my NAS have | Synology FAQ's page | Tips & Tricks
  • PietjePuk1727PietjePuk1727 Posts: 21Members, Plex Pass Plex Pass
    edited July 9

    It is really important to use the ip of your NAS. I used XXXXX.local to connect to plex server. But then you get no server options. You have to use the real ip. Something like 192.168.1.x:32400/web. http://ip.addr.of.syno:32400/web.

    Do not use XXXX.local. Then you get no server

  • lwhouselwhouse Posts: 3Members

    HI, I have exactly the same problem and I followed all the instructions precisely but I don't see my Plex server still. Ports are being listened (I checked it with netstat command) but I cant see my server in web browser. Any ideas what could I try?

    My Synology is DS415 Play

  • ChuckPAChuckPA Posts: 17,719Members, Plex Pass, Plex Ninja, Plex Team Member Plex Team Member
    edited September 13

    To augment here,

    In some cases where you do not have a settings tab, the cause is the IP address range of the LAN itself.

    PMS has internal security for setup. To setup on your home LAN, your LAN must use the address ranges specified in RFC 1918.
    These are 10.x.x.x, 172.16.x.x -> 172.31.x.x, and 192.168.x.x. When any other LAN address range is used, PMS will assume your computer is another remote system and not permit setup except via SSH tunnel.

    Please DISABLE Verbose logging until requested

    Please search before posting

    Primary support forums: Linux, Synology, and QNAP

    Please remember to report back. This benefits others.

    Useful links

     Installation and Basic Setup |  Media Preparation (How to name your media files)  |  Linux Permissions 

     Handling TV Specials | Handling Movie extras  |  Nas Compatibility List

     Reporting Plex Server issues | Plex Media Server FAQ | Linux Tips

     

    Other useful guides: Local Subtitles | The Plex "dance" | Synology FAQ | PMS Release Announcements

    No technical support via PM unless offered

    Please remember to mark the appropriate answer(s) which solved your issue.

     
  • lwhouselwhouse Posts: 3Members

    Hi,
    I'm using 192.168.1.x address for PMS.

    That is what I'm seeing in console:

    ~$ netstat -an | grep 32400
    tcp 0 0 0.0.0.0:32400 0.0.0.0:* LISTEN

    ~$ ps aux | grep plex
    plex 3793 0.1 1.1 239324 7964 ? Sl Sep13 1:40 /var/packages/Plex Media Server/target/Plex Media Server
    plex 3811 0.2 1.6 117284 11684 ? SNl Sep13 2:53 Plex Plug-in [com.plexapp.system] /volume1/@appstore/Plex Media Server/Resources/Plug-ins-4b377d295/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py --server-version 1.5.3.3580-4b377d295 /volume1/@appstore/Plex Media Server/Resources/Plug-ins-4b377d295/System.bundle
    plex 4760 0.5 0.8 242628 6056 ? Sl Sep13 6:42 /volume1/@appstore/Plex Media Server/Plex DLNA Server
    plex 4763 0.0 0.1 54088 800 ? Sl Sep13 0:03 /volume1/@appstore/Plex Media Server/Plex Tuner Service /volume1/@appstore/Plex Media Server/Resources/Tuner/Private /volume1/@appstore/Plex Media Server/Resources/Tuner/Shared 1.5.3.3580-4b377d295 32600 /waitmutex

  • lwhouselwhouse Posts: 3Members

    Any ideas please?

  • laughingman777laughingman777 Posts: 1Members

    Same issue. steps outlined here don't work.

  • benonabenona Posts: 3Members ✭✭

    I have the same issue. I followed the below steps:

    1. Opened Plex in browser by typing in http://192.168.0.204:32400 and then went to settings->devices. The only devices listed were "Plex Web (Chrome)", "Plex Web (Chrome)" and "Plex Auth App (Chrome)". I deleted everything (including the current browser session for good measure).

    2. Stopped Plex from running, by opening File Station and navigating to: Plex/Library/Application Support/Plex Media Server and deleting plexmediaserver.pid and Preferences.xml.

    3. Went to https://plex.tv and signed in. Clicked on the 'launch' button and repeated the above, deleting everything (including the current browser session for good measure).

    4. Opened Plex in browser by typing in http://192.168.0.204:32400 and then signed in. I was signed in via the 'head' icon in the top right corner. However I do not have a Server tab under Settings, only Web, Users and Devices.

    Clearly this is an issue. Can someone please help?

  • ChuckPAChuckPA Posts: 17,719Members, Plex Pass, Plex Ninja, Plex Team Member Plex Team Member
    edited November 23

    A few important things to look at.

    1. Your Syno must have a LAN (RFC 1918 compliant) address to perform initialization ('claim')
    2. If your Syno does not have a compliant address assigned to it, you must ssh tunnel to it. See below
    3. If you r Syno has a compliant address and you are on the same subnet as it continue with the next step
    4. Stop PMS in Package Center
    5. Control Panel - Shared Folders - Edit the Plex share.
    6. Permissions tab
    7. Grant your username permission to R/W the share
    8. Open File Station
    9. Navigate to the Plex share - Library - Application Support - Plex Media Server
    10. Delete Preferences.xml
    11. Start PMS in Package Center.
    12. Now open http://ip.addr.of.syno:32400/web in a fresh browser tab
    13. As you go through 'Sign in' and 'Got it', make certain to use the same Plex.tv account as you're signed in with (upper right corner of browser)
    14. If you have library sections already defined, do not create any more. They will be waiting for you when you exit the first-run setup wizard
    15. At the Dashboard, you will now have Settings - Servers and can adjust your preferences accordingly.

    LAN addressing requirements
    https://en.wikipedia.org/wiki/Private_network

    SSH tunneling. Scroll down to On a Different Network
    https://support.plex.tv/hc/en-us/articles/200288586-Installation

    Please DISABLE Verbose logging until requested

    Please search before posting

    Primary support forums: Linux, Synology, and QNAP

    Please remember to report back. This benefits others.

    Useful links

     Installation and Basic Setup |  Media Preparation (How to name your media files)  |  Linux Permissions 

     Handling TV Specials | Handling Movie extras  |  Nas Compatibility List

     Reporting Plex Server issues | Plex Media Server FAQ | Linux Tips

     

    Other useful guides: Local Subtitles | The Plex "dance" | Synology FAQ | PMS Release Announcements

    No technical support via PM unless offered

    Please remember to mark the appropriate answer(s) which solved your issue.

     
  • benonabenona Posts: 3Members ✭✭

    Thanks for the reply. I actually got it working before seeing your reply by logging out of everything, uninstalling the Plex app, and deleting all files and folders under: /Plex via File Station on my Synology NAS then reinstalling Plex. It picked up the server right away then.

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