Cannot play movies on iPhone7 or iPad
I have devices running iOS 10 and both these devices do not play movies. the yellow spinning circle just keeps spinning. theres no error message or anything to tell me something is wrong. if I open a browser to my plex server, the movies play just fine from my Mac, and the iPad and iPhone, just not from the Plex app. Im sure someone has run into this before, but a google search didnt show up any results...so I must not be searching using the proper keywords.
Any suggestions on how to resolve this issue?
Thanks in advance.