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Cannot play movies on iPhone7 or iPad

daddepallidaddepalli Members, Plex Pass Posts: 15 Plex Pass

I have devices running iOS 10 and both these devices do not play movies. the yellow spinning circle just keeps spinning. theres no error message or anything to tell me something is wrong. if I open a browser to my plex server, the movies play just fine from my Mac, and the iPad and iPhone, just not from the Plex app. Im sure someone has run into this before, but a google search didnt show up any results...so I must not be searching using the proper keywords.

Any suggestions on how to resolve this issue?

Thanks in advance.

«1

Answers

  • daddepallidaddepalli Members, Plex Pass Posts: 15 Plex Pass

    Just a quick update, I use Chrome as the browser on all my devices and I can play the movies fine. I also see this problem on my Windows PC with the Plex app. Again, it works just fine using the browser, just not the Plex app. My Plex server is running on a RHEL 7.3 server in my basement and is hardwired to a 250Mbps connection to Comcast. my other devices are on a Netgear Nighthawk AC3200 and a test on speedtest.net shows an almost full download speed of 250Mbps even over the wireless going through my Netgear router.

    Are there any ports that the app uses specifically that need to be opened on my Linux server?

  • daddepallidaddepalli Members, Plex Pass Posts: 15 Plex Pass

    any suggestions guys?

  • chaosmakerchaosmaker Members, Plex Pass Posts: 316 Plex Pass

    If you can see the content of your plex server then there is no port issues. Is this a new issue? I.e. did it used to work? Or have you just started using plex? Have you had a look at the logs on the server to see whether there is some other issue which makes them stop playing on your devices? Apart from browsers, does Plex work on any other devices in your home? How are they connected?

  • jinjorgejinjorge Members, Plex Pass Posts: 53 Plex Pass

    I am also running into the issue @daddepalli described.
    The iOS app previously worked.

    Changes since the last time it worked - Updated to the latest iOS app release v4.8 and updated the Plex Server to v1.4.2.3400-ab906953b(macOS 10.12.3)

    attaching the logs from one of my iOS devices and a couple screenshots

  • chaosmakerchaosmaker Members, Plex Pass Posts: 316 Plex Pass

    @jinjorge But in your case you don't get any content from your plexserver correct? Can you access your server via web interface? Does it show up when you go to https://app.plex.tv/web? I'd suggest you open a new thread if you haven't done so - otherwise will be difficult to debug either of your cases.

  • jinjorgejinjorge Members, Plex Pass Posts: 53 Plex Pass

    @chaosmaker yes I can access content from the web interface. I'll open a different thread specific to my issue.

  • daddepallidaddepalli Members, Plex Pass Posts: 15 Plex Pass

    @chaosmaker, yes I can see the content, but it never plays. it is my first time setting up the plex server...so I am not a power user with plex.
    i can browse the content from the app on my iPhone/iPad, but cannot play any movies. I can play movies only via the browser from my iphone or ipad.

  • chaosmakerchaosmaker Members, Plex Pass Posts: 316 Plex Pass

    @daddepalli can you provide logs of your Plex server and iOS app please?

  • daddepallidaddepalli Members, Plex Pass Posts: 15 Plex Pass

    @chaosmaker - being very new to plex, where do I look for logs? how can I get the logs for the iOS app?

  • daddepallidaddepalli Members, Plex Pass Posts: 15 Plex Pass

    I found them for te Media server. still not sure how to get the iOS logs from my phone..

  • daddepallidaddepalli Members, Plex Pass Posts: 15 Plex Pass

    Mar 15, 2017 11:24:48.041 [0x7efea73fe700] WARN - PubSubManager: Connection to 82.94.168.52 failed: Connection timed out.
    Mar 15, 2017 11:24:48.041 [0x7efea73fe700] WARN - PubSubManager: Connection to 45.79.211.86 failed: Connection timed out.
    Mar 15, 2017 11:24:48.041 [0x7efea73fe700] WARN - PubSubManager: Connection to 45.79.10.123 failed: Connection timed out.
    Mar 15, 2017 11:24:48.041 [0x7efea73fe700] WARN - PubSubManager: Connection to 45.33.77.214 failed: Connection timed out.
    Mar 15, 2017 11:24:48.041 [0x7efea73fe700] WARN - PubSubManager: Connection to 139.162.177.42 failed: Connection timed out.
    Mar 15, 2017 11:24:48.041 [0x7efea73fe700] WARN - PubSubManager: Connection to 104.214.136.124 failed: Connection timed out.
    Mar 15, 2017 11:24:48.041 [0x7efea73fe700] WARN - PubSubManager: Connection to 139.162.216.99 failed: Connection timed out.
    Mar 15, 2017 11:24:48.041 [0x7efea73fe700] WARN - PubSubManager: Connection to 65.52.235.203 failed: Connection timed out.
    Mar 15, 2017 11:24:48.041 [0x7efea73fe700] WARN - PubSubManager: Connection to 139.162.7.93 failed: Connection timed out.
    Mar 15, 2017 11:24:48.041 [0x7efea73fe700] WARN - PubSubManager: Connection to 184.105.148.84 failed: Connection timed out.
    Mar 15, 2017 11:24:48.041 [0x7efea73fe700] ERROR - EventSource: Retrying in 60 seconds.
    Mar 15, 2017 11:26:25.120 [0x7efea73fe700] ERROR - EventSource: Retrying in 15 seconds.
    Mar 15, 2017 11:39:55.310 [0x7efe99fff700] ERROR - Error issuing curl_easy_perform(handle): 52
    Mar 15, 2017 11:39:55.310 [0x7efe99fff700] WARN - HTTP error requesting GET http://192.168.1.1:1990/WFADevice.xml (0, No error) (Empty reply from server)
    Mar 15, 2017 11:40:00.440 [0x7efe96bfe700] ERROR - Error issuing curl_easy_perform(handle): 52
    Mar 15, 2017 11:40:00.440 [0x7efe96bfe700] WARN - HTTP error requesting GET http://192.168.1.4:8060/ (0, No error) (Empty reply from server)
    Mar 15, 2017 15:26:15.247 [0x7efe96bfe700] ERROR - Error issuing curl_easy_perform(handle): 52
    Mar 15, 2017 15:26:15.247 [0x7efe96bfe700] WARN - HTTP error requesting GET http://192.168.1.1:1990/WFADevice.xml (0, No error) (Empty reply from server)
    Mar 15, 2017 15:27:15.419 [0x7efe9b3ff700] ERROR - Error issuing curl_easy_perform(handle): 52
    Mar 15, 2017 15:27:15.419 [0x7efe9b3ff700] WARN - HTTP error requesting GET http://192.168.1.1:8200/rootDesc.xml (0, No error) (Empty reply from server)
    Mar 15, 2017 18:43:48.230 [0x7efe947ff700] ERROR - Error issuing curl_easy_perform(handle): 52
    Mar 15, 2017 18:43:48.230 [0x7efe947ff700] WARN - HTTP error requesting GET http://192.168.1.1:1990/WFADevice.xml (0, No error) (Empty reply from server)
    Mar 15, 2017 18:43:56.344 [0x7efe99fff700] ERROR - Error issuing curl_easy_perform(handle): 52
    Mar 15, 2017 18:43:56.344 [0x7efe99fff700] WARN - HTTP error requesting GET http://192.168.1.1:1990/WFADevice.xml (0, No error) (Empty reply from server)
    Mar 15, 2017 18:44:03.547 [0x7efe96bfe700] ERROR - Error issuing curl_easy_perform(handle): 52
    Mar 15, 2017 18:44:03.547 [0x7efe96bfe700] WARN - HTTP error requesting GET http://192.168.1.4:8060/ (0, No error) (Empty reply from server)
    Mar 15, 2017 18:44:15.686 [0x7efe96bfe700] INFO - Sync: downloaded 2 sync list(s) with 1 sync items(s): 0 new, 0 updated, 0 deleted
    Mar 15, 2017 18:45:24.317 [0x7efe99fff700] ERROR - Error issuing curl_easy_perform(handle): 56
    Mar 15, 2017 18:45:24.317 [0x7efe99fff700] WARN - HTTP error requesting GET http://192.168.1.1:8200/rootDesc.xml (0, No error) (Recv failure: Connection reset by peer)
    Mar 15, 2017 18:57:17.356 [0x7efe9f3ff700] ERROR - Error issuing curl_easy_perform(handle): 52
    Mar 15, 2017 18:57:17.356 [0x7efe9f3ff700] WARN - HTTP error requesting GET http://192.168.1.1:8200/rootDesc.xml (0, No error) (Empty reply from server)
    Mar 15, 2017 18:57:45.183 [0x7efe9b3ff700] ERROR - Error issuing curl_easy_perform(handle): 52
    Mar 15, 2017 18:57:45.183 [0x7efe9b3ff700] WARN - HTTP error requesting GET http://192.168.1.4:8060/ (0, No error) (Empty reply from server)
    Mar 15, 2017 19:24:34.446 [0x7efe99fff700] ERROR - Error issuing curl_easy_perform(handle): 52
    Mar 15, 2017 19:24:34.446 [0x7efe99fff700] WARN - HTTP error requesting GET http://192.168.1.1:8200/rootDesc.xml (0, No error) (Empty reply from server)
    Mar 15, 2017 19:24:40.586 [0x7efe99fff700] ERROR - Error issuing curl_easy_perform(handle): 52
    Mar 15, 2017 19:24:40.586 [0x7efe99fff700] WARN - HTTP error requesting GET http://192.168.1.4:8060/ (0, No error) (Empty reply from server)
    Mar 16, 2017 02:04:17.331 [0x7efe9b3ff700] INFO - SQLITE3:0x10, 17, statement aborts at 57: [select * from metadata_items limit 1] database schema has changed
    Mar 16, 2017 09:55:29.373 [0x7efe9b3ff700] ERROR - Error issuing curl_easy_perform(handle): 52
    Mar 16, 2017 09:55:29.374 [0x7efe9b3ff700] WARN - HTTP error requesting GET http://192.168.1.4:8060/ (0, No error) (Empty reply from server)
    Mar 16, 2017 10:50:30.766 [0x7efe9b3ff700] ERROR - Error issuing curl_easy_perform(handle): 52
    Mar 16, 2017 10:50:30.766 [0x7efe9b3ff700] WARN - HTTP error requesting GET http://192.168.1.4:8060/ (0, No error) (Empty reply from server)
    Mar 16, 2017 11:43:38.465 [0x7efe9f3ff700] INFO - Successfully retrieved OCSP response
    Mar 16, 2017 15:15:33.699 [0x7efea73fe700] ERROR - EventSource: Retrying in 15 seconds.
    Mar 16, 2017 15:56:24.796 [0x7efe9b3ff700] ERROR - Error issuing curl_easy_perform(handle): 52
    Mar 16, 2017 15:56:24.796 [0x7efe9b3ff700] WARN - HTTP error requesting GET http://192.168.1.1:1990/WFADevice.xml (0, No error) (Empty reply from server)
    Mar 16, 2017 18:00:54.175 [0x7efe9b3ff700] ERROR - Error issuing curl_easy_perform(handle): 56
    Mar 16, 2017 18:00:54.175 [0x7efe9b3ff700] WARN - HTTP error requesting GET http://192.168.1.1:8200/rootDesc.xml (0, No error) (Recv failure: Connection reset by peer)
    Mar 16, 2017 18:44:15.639 [0x7efe99fff700] INFO - Sync: downloaded 2 sync list(s) with 1 sync items(s): 0 new, 0 updated, 0 deleted
    Mar 17, 2017 08:20:44.341 [0x7efea1bfe700] ERROR - Error issuing curl_easy_perform(handle): 52
    Mar 17, 2017 08:20:44.341 [0x7efea1bfe700] WARN - HTTP error requesting GET http://192.168.1.1:8200/rootDesc.xml (0, No error) (Empty reply from server)
    Mar 17, 2017 08:20:51.337 [0x7efea1bfe700] ERROR - Error issuing curl_easy_perform(handle): 52
    Mar 17, 2017 08:20:51.337 [0x7efea1bfe700] WARN - HTTP error requesting GET http://192.168.1.4:8060/ (0, No error) (Empty reply from server)
    Mar 17, 2017 09:52:54.649 [0x7efea1bfe700] ERROR - Error issuing curl_easy_perform(handle): 52
    Mar 17, 2017 09:52:54.649 [0x7efea1bfe700] WARN - HTTP error requesting GET http://192.168.1.1:1990/WFADevice.xml (0, No error) (Empty reply from server)
    Mar 17, 2017 10:47:44.926 [0x7efea1bfe700] ERROR - Error issuing curl_easy_perform(handle): 28
    Mar 17, 2017 11:10:44.210 [0x7efea1bfe700] ERROR - Error issuing curl_easy_perform(handle): 56
    Mar 17, 2017 11:10:44.210 [0x7efea1bfe700] WARN - HTTP error requesting GET http://192.168.1.1:8200/rootDesc.xml (0, No error) (Recv failure: Connection reset by peer)
    Mar 17, 2017 12:01:04.702 [0x7efe9b3ff700] ERROR - Error issuing curl_easy_perform(handle): 52
    Mar 17, 2017 12:01:04.702 [0x7efe9b3ff700] WARN - HTTP error requesting GET http://192.168.1.1:8200/rootDesc.xml (0, No error) (Empty reply from server)
    Mar 17, 2017 12:01:10.635 [0x7efe9b3ff700] ERROR - Error issuing curl_easy_perform(handle): 52
    Mar 17, 2017 12:01:10.635 [0x7efe9b3ff700] WARN - HTTP error requesting GET http://192.168.1.4:8060/ (0, No error) (Empty reply from server)
    Mar 17, 2017 12:11:04.907 [0x7efe9b3ff700] ERROR - Error issuing curl_easy_perform(handle): 52
    Mar 17, 2017 12:11:04.907 [0x7efe9b3ff700] WARN - HTTP error requesting GET http://192.168.1.1:5000/Public_UPNP_gatedesc.xml (0, No error) (Empty reply from server)
    Mar 17, 2017 14:47:06.321 [0x7efea7bff700] ERROR - EventSource: Retrying in 15 seconds.
    Mar 17, 2017 14:48:30.424 [0x7efea73fe700] ERROR - EventSource: Retrying in 15 seconds.
    Mar 17, 2017 14:49:05.424 [0x7efea73fe700] ERROR - EventSource: Retrying in 30 seconds.
    Mar 17, 2017 18:44:15.298 [0x7efe987ff700] INFO - Sync: downloaded 2 sync list(s) with 1 sync items(s): 0 new, 0 updated, 0 deleted
    Mar 17, 2017 20:22:09.459 [0x7efea73fe700] ERROR - EventSource: Retrying in 15 seconds.
    Mar 17, 2017 20:22:44.459 [0x7efea73fe700] ERROR - EventSource: Retrying in 30 seconds.
    Mar 18, 2017 01:22:59.194 [0x7efe997fe700] ERROR - Error issuing curl_easy_perform(handle): 28
    Mar 18, 2017 10:29:49.389 [0x7efe997fe700] ERROR - Error issuing curl_easy_perform(handle): 28
    Mar 18, 2017 10:39:45.189 [0x7efe99fff700] ERROR - Error issuing curl_easy_perform(handle): 52
    Mar 18, 2017 10:39:45.189 [0x7efe99fff700] WARN - HTTP error requesting GET http://192.168.1.1:5000/Public_UPNP_gatedesc.xml (0, No error) (Empty reply from server)
    Mar 18, 2017 10:48:24.388 [0x7efe9b3ff700] ERROR - Error issuing curl_easy_perform(handle): 52
    Mar 18, 2017 10:48:24.389 [0x7efe9b3ff700] WARN - HTTP error requesting GET http://192.168.1.1:8200/rootDesc.xml (0, No error) (Empty reply from server)
    Mar 18, 2017 12:35:54.235 [0x7efe9b3ff700] ERROR - Error issuing curl_easy_perform(handle): 56
    Mar 18, 2017 12:35:54.235 [0x7efe9b3ff700] WARN - HTTP error requesting GET http://192.168.1.1:8200/rootDesc.xml (0, No error) (Recv failure: Connection reset by peer)
    Mar 18, 2017 18:44:15.268 [0x7efea1bfe700] INFO - Sync: downloaded 2 sync list(s) with 1 sync items(s): 0 new, 0 updated, 0 deleted
    Mar 18, 2017 23:43:05.390 [0x7efe96bfe700] ERROR - Error issuing curl_easy_perform(handle): 52
    Mar 18, 2017 23:43:05.390 [0x7efe96bfe700] WARN - HTTP error requesting GET http://192.168.1.1:1990/WFADevice.xml (0, No error) (Empty reply from server)
    Mar 19, 2017 00:37:39.930 [0x7efea7bff700] ERROR - EventSource: Retrying in 15 seconds.
    Mar 19, 2017 10:31:31.419 [0x7efe9f3ff700] ERROR - Error issuing curl_easy_perform(handle): 52
    Mar 19, 2017 10:31:31.419 [0x7efe9f3ff700] WARN - HTTP error requesting GET http://192.168.1.4:8060/ (0, No error) (Empty reply from server)
    Mar 19, 2017 12:11:35.428 [0x7efe9b3ff700] ERROR - Error issuing curl_easy_perform(handle): 52
    Mar 19, 2017 12:11:35.428 [0x7efe9b3ff700] WARN - HTTP error requesting GET http://192.168.1.1:8200/rootDesc.xml (0, No error) (Empty reply from server)
    Mar 19, 2017 12:13:50.363 [0x7efea73fe700] ERROR - EventSource: Retrying in 15 seconds.
    Mar 19, 2017 12:29:54.434 [0x7efe96bfe700] ERROR - Error issuing curl_easy_perform(handle): 52
    Mar 19, 2017 12:29:54.434 [0x7efe96bfe700] WARN - HTTP error requesting GET http://192.168.1.1:1990/WFADevice.xml (0, No error) (Empty reply from server)
    Mar 19, 2017 18:44:15.282 [0x7efe8e3ff700] INFO - Sync: downloaded 2 sync list(s) with 1 sync items(s): 0 new, 0 updated, 0 deleted
    Mar 19, 2017 19:01:44.146 [0x7efe88bfe700] ERROR - Error issuing curl_easy_perform(handle): 56
    Mar 19, 2017 19:01:44.146 [0x7efe88bfe700] WARN - HTTP error requesting GET http://192.168.1.1:8200/rootDesc.xml (0, No error) (Recv failure: Connection reset by peer)
    Mar 19, 2017 21:02:24.206 [0x7efe8a3ff700] ERROR - Error issuing curl_easy_perform(handle): 56
    Mar 19, 2017 21:02:24.206 [0x7efe8a3ff700] WARN - HTTP error requesting GET http://192.168.1.1:8200/rootDesc.xml (0, No error) (Recv failure: Connection reset by peer)
    Mar 19, 2017 21:03:10.841 [0x7efe88bfe700] ERROR - Error issuing curl_easy_perform(handle): 28
    Mar 19, 2017 21:03:27.762 [0x7efea0bfc700] ERROR - Network Service: Error in browser handle read: 125 (Operation canceled) socket=-1
    Mar 19, 2017 21:03:27.862 [0x7efea0bfc700] INFO - Network Service: Abandoning browse socket, it was closed.
    Mar 19, 2017 21:03:27.862 [0x7efea0bfc700] ERROR - Network Service: Error in browser handle read: 125 (Operation canceled) socket=-1
    Mar 19, 2017 21:03:27.962 [0x7efea0bfc700] INFO - Network Service: Abandoning browse socket, it was closed.
    Mar 19, 2017 21:03:27.962 [0x7efea0bfc700] ERROR - Network Service: Error in browser handle read: 125 (Operation canceled) socket=-1
    Mar 19, 2017 21:09:51.410 [0x7efea0bfc700] INFO - Network Service: Abandoning browse socket, it was closed.
    Mar 19, 2017 21:09:51.411 [0x7efea0bfc700] ERROR - Network Service: Error in browser handle read: 125 (Operation canceled) socket=-1
    Mar 19, 2017 21:09:51.511 [0x7efea0bfc700] INFO - Network Service: Abandoning browse socket, it was closed.
    Mar 19, 2017 21:09:51.511 [0x7efea0bfc700] ERROR - Network Service: Error in browser handle read: 125 (Operation canceled) socket=-1
    Mar 19, 2017 21:09:51.611 [0x7efea0bfc700] INFO - Network Service: Abandoning browse socket, it was closed.
    Mar 20, 2017 03:00:34.397 [0x7efe8a3ff700] ERROR - Error issuing curl_easy_perform(handle): 28
    Mar 20, 2017 18:44:15.275 [0x7efe99fff700] INFO - Sync: downloaded 2 sync list(s) with 1 sync items(s): 0 new, 0 updated, 0 deleted
    Mar 20, 2017 19:37:44.423 [0x7efe8a3ff700] ERROR - Error issuing curl_easy_perform(handle): 28
    Mar 20, 2017 20:44:00.261 [0x7efe9f3ff700] INFO - Time value greater than duration
    Mar 20, 2017 20:44:00.262 [0x7efe8cfff700] ERROR - ClientProfileExtra: missing protocol parameter
    Mar 20, 2017 20:44:00.262 [0x7efe8cfff700] WARN - ClientProfileExtra: ignoring directive: add-transcode-target(type=videoProfile&context=static&container=mp4&videoCodec=h264&audioCodec=aac,ac3&subtitleCodec=mov_text)
    Mar 20, 2017 20:44:00.262 [0x7efe8cfff700] WARN - TranscodeUniversalRequest: at least one profile extra directive could not be read
    Mar 20, 2017 20:44:00.262 [0x7efe8cfff700] ERROR - ClientProfileExtra: video transcode target already exists for streaming hls
    Mar 20, 2017 20:44:03.682 [0x7efe9f3ff700] ERROR - ClientProfileExtra: missing protocol parameter
    Mar 20, 2017 20:44:03.682 [0x7efe9f3ff700] WARN - ClientProfileExtra: ignoring directive: add-transcode-target(type=videoProfile&context=static&container=mp4&videoCodec=h264&audioCodec=aac,ac3&subtitleCodec=mov_text)
    Mar 20, 2017 20:44:03.682 [0x7efe9f3ff700] WARN - TranscodeUniversalRequest: at least one profile extra directive could not be read
    Mar 20, 2017 20:44:03.682 [0x7efe9f3ff700] ERROR - ClientProfileExtra: video transcode target already exists for streaming hls
    Mar 20, 2017 20:44:04.495 [0x7efe96bfe700] ERROR - ClientProfileExtra: missing protocol parameter
    Mar 20, 2017 20:44:04.495 [0x7efe96bfe700] WARN - ClientProfileExtra: ignoring directive: add-transcode-target(type=videoProfile&context=static&container=mp4&videoCodec=h264&audioCodec=aac,ac3&subtitleCodec=mov_text)
    Mar 20, 2017 20:44:04.495 [0x7efe96bfe700] WARN - TranscodeUniversalRequest: at least one profile extra directive could not be read
    Mar 20, 2017 20:44:04.495 [0x7efe96bfe700] ERROR - ClientProfileExtra: video transcode target already exists for streaming hls
    Mar 20, 2017 20:46:02.211 [0x7efe88bfe700] ERROR - ClientProfileExtra: missing protocol parameter
    Mar 20, 2017 20:46:02.211 [0x7efe88bfe700] WARN - ClientProfileExtra: ignoring directive: add-transcode-target(type=videoProfile&context=static&container=mp4&videoCodec=h264&audioCodec=aac,ac3&subtitleCodec=mov_text)
    Mar 20, 2017 20:46:02.211 [0x7efe88bfe700] WARN - TranscodeUniversalRequest: at least one profile extra directive could not be read
    Mar 20, 2017 20:46:02.211 [0x7efe88bfe700] ERROR - ClientProfileExtra: video transcode target already exists for streaming hls
    Mar 20, 2017 21:29:51.717 [0x7efe96bfe700] ERROR - Error issuing curl_easy_perform(handle): 28
    Mar 21, 2017 04:12:17.821 [0x7efea7bff700] ERROR - EventSource: Retrying in 15 seconds.
    Mar 21, 2017 04:14:38.386 [0x7efea7bff700] ERROR - EventSource: Retrying in 15 seconds.
    Mar 21, 2017 04:15:13.386 [0x7efea7bff700] ERROR - EventSource: Retrying in 30 seconds.
    Mar 21, 2017 04:16:03.387 [0x7efea7bff700] ERROR - EventSource: Retrying in 15 seconds.
    Mar 21, 2017 18:44:15.318 [0x7efe883fd700] INFO - Sync: downloaded 2 sync list(s) with 1 sync items(s): 0 new, 0 updated, 0 deleted
    Mar 22, 2017 00:22:23.216 [0x7efea4bfe700] INFO - LibraryUpdateManager path watching is disabled
    Mar 22, 2017 01:40:21.784 [0x7efea73fe700] ERROR - EventSource: Retrying in 15 seconds.
    Mar 22, 2017 08:17:12.673 [0x7efea73fe700] ERROR - EventSource: Retrying in 15 seconds.
    Mar 22, 2017 18:44:15.330 [0x7efe9f3ff700] INFO - Sync: downloaded 2 sync list(s) with 1 sync items(s): 0 new, 0 updated, 0 deleted
    Mar 22, 2017 22:25:34.421 [0x7efea1bfe700] ERROR - Error issuing curl_easy_perform(handle): 28
    Mar 22, 2017 22:43:38.700 [0x7efea1bfe700] INFO - Successfully retrieved OCSP response
    Mar 23, 2017 02:04:17.608 [0x7efea1bfe700] INFO - SQLITE3:0x10, 17, statement aborts at 57: [select * from metadata_items limit 1] database schema has changed
    Mar 23, 2017 02:04:17.611 [0x7efea1bfe700] INFO - SQLITE3:0x10, 17, statement aborts at 57: [select * from metadata_items limit 1] database schema has changed
    Mar 23, 2017 02:04:17.614 [0x7efea1bfe700] INFO - SQLITE3:0x10, 17, statement aborts at 57: [select * from metadata_items limit 1] database schema has changed
    Mar 23, 2017 02:04:17.617 [0x7efea1bfe700] INFO - SQLITE3:0x10, 17, statement aborts at 57: [select * from metadata_items limit 1] database schema has changed
    Mar 23, 2017 02:04:17.620 [0x7efea1bfe700] INFO - SQLITE3:0x10, 17, statement aborts at 57: [select * from metadata_items limit 1] database schema has changed
    Mar 23, 2017 02:04:17.623 [0x7efea1bfe700] INFO - SQLITE3:0x10, 17, statement aborts at 57: [select * from metadata_items limit 1] database schema has changed
    Mar 23, 2017 02:04:17.626 [0x7efea1bfe700] INFO - SQLITE3:0x10, 17, statement aborts at 57: [select * from metadata_items limit 1] database schema has changed
    Mar 23, 2017 02:04:17.629 [0x7efea1bfe700] INFO - SQLITE3:0x10, 17, statement aborts at 57: [select * from metadata_items limit 1] database schema has changed
    Mar 23, 2017 02:04:17.632 [0x7efea1bfe700] INFO - SQLITE3:0x10, 17, statement aborts at 57: [select * from metadata_items limit 1] database schema has changed
    Mar 23, 2017 02:04:17.635 [0x7efea1bfe700] INFO - SQLITE3:0x10, 17, statement aborts at 57: [select * from metadata_items limit 1] database schema has changed
    Mar 23, 2017 02:04:17.638 [0x7efea1bfe700] INFO - SQLITE3:0x10, 17, statement aborts at 57: [select * from metadata_items limit 1] database schema has changed
    Mar 23, 2017 02:04:17.641 [0x7efea1bfe700] INFO - SQLITE3:0x10, 17, statement aborts at 57: [select * from metadata_items limit 1] database schema has changed
    Mar 23, 2017 02:04:17.644 [0x7efea1bfe700] INFO - SQLITE3:0x10, 17, statement aborts at 57: [select * from metadata_items limit 1] database schema has changed
    Mar 23, 2017 02:04:17.646 [0x7efea1bfe700] INFO - SQLITE3:0x10, 17, statement aborts at 57: [select * from metadata_items limit 1] database schema has changed
    Mar 23, 2017 02:04:17.649 [0x7efea1bfe700] INFO - SQLITE3:0x10, 17, statement aborts at 57: [select * from metadata_items limit 1] database schema has changed
    Mar 23, 2017 02:04:17.652 [0x7efea1bfe700] INFO - SQLITE3:0x10, 17, statement aborts at 57: [select * from metadata_items limit 1] database schema has changed
    Mar 23, 2017 02:04:17.655 [0x7efea1bfe700] INFO - SQLITE3:0x10, 17, statement aborts at 57: [select * from metadata_items limit 1] database schema has changed
    Mar 23, 2017 02:04:17.658 [0x7efea1bfe700] INFO - SQLITE3:0x10, 17, statement aborts at 57: [select * from metadata_items limit 1] database schema has changed
    Mar 23, 2017 02:04:17.661 [0x7efea1bfe700] INFO - SQLITE3:0x10, 17, statement aborts at 57: [select * from metadata_items limit 1] database schema has changed
    Mar 23, 2017 08:28:04.148 [0x7efe87bfc700] ERROR - Error issuing curl_easy_perform(handle): 28
    Mar 23, 2017 18:44:15.281 [0x7efe96bfe700] INFO - Sync: downloaded 2 sync list(s) with 1 sync items(s): 0 new, 0 updated, 0 deleted
    Mar 24, 2017 05:02:51.575 [0x7efe87bfc700] ERROR - Error issuing curl_easy_perform(handle): 28
    Mar 24, 2017 05:34:10.435 [0x7efe87bfc700] ERROR - Error issuing curl_easy_perform(handle): 28

  • daddepallidaddepalli Members, Plex Pass Posts: 15 Plex Pass

    posted part of the log. is there anyway I can upload the zip file?

  • chaosmakerchaosmaker Members, Plex Pass Posts: 316 Plex Pass

    @daddepalli you can attach the file to the post using the file upload button - or put it on dropbox or something similar. Could you though enable debug logging on your server please - hard to tell where all these errors are coming from. The check box is on the web interface under settings -> server -> general. Enable both verbose and debug logging. Then restart the server, try and play something using your ios device, get the logs and paste them fully here :smile: . The iOS logs are described here https://support.plex.tv/hc/en-us/articles/201636593-iOS-Logs

  • daddepallidaddepalli Members, Plex Pass Posts: 15 Plex Pass

    @chaosmaker I don't see the file upload,so I'll upload to OneDrive and send you a link

  • daddepallidaddepalli Members, Plex Pass Posts: 15 Plex Pass

    Hi @chaosmaker here is the dropbox link to the logs.

    https://www.dropbox.com/sh/yfaf0vhlq8ln2sw/AAA3yamalVLY6Ez8ITIDH0JAa?dl=0

  • chaosmakerchaosmaker Members, Plex Pass Posts: 316 Plex Pass

    @daddepalli you have some odd websocket errors inn your plexserver logs - you are running this on a laptop that runs ubuntu? Have you tried uninstalling plex and reinstalling it to see whether these errors go away?
    In any case I had a good look through them, it seems that your iphone complains of 2 things, 1 Media is not received within 10s and 2 Segment exceed specific bandwidth for variant.
    Now I noticed you played Schindler's List 720p HEVC. I also presume that when you play the file in the web the computer doesn't have to work so hard to get it into the shape needed for it but for the iPhone it might run out of CPU.
    As you are running it on an ubuntu platform, can you use htop from the command line or a resource monitor to check whether it is actually trying hard to transcode the movie to work with your iphone.
    Also do you have many things in the sync queue on your iphone? (Looks like it was asking quite a lot of times from 10.0.0.4? Also is your iphone/mac on a different subnet than your server? (I saw mentions of addresses like 192.168. and 10.0.0?)
    Have you set any of the streaming brain attributes?
    Have you got any non HEVC files that you could try? something in 720p x264 that should play easily on the iphone?

  • daddepallidaddepalli Members, Plex Pass Posts: 15 Plex Pass

    Hi @chaosmaker , that was a very detailed analysis...very close too.

    Plex is running off of a laptop with 8 core CPU and 8GB RAM and a 500GB internal (plus additional USB HDD).
    the OS is Red Hat Enterprise Linux 7.2
    it is hardwired to my Comcast internet connection via a switch (10.0.0.x) and also has a wifi card that picks up a 192.168.1.x IP.

    My phones and iPad are on the 192.168.x
    the laptops are on both and from the browser connected on the 192.x ip or 10.0.0.x ip i can play the movies.
    the Xbox is hardwired (10.0.0.x) and cannot play movies from the Plex app on the Xbox

    I only have the one movie and I have tried multiple times over the past month to do the following:

    1. Play from the iPhone, iPad, xbox (unsuccessfully)
    2. Play from the browser of my phone and ipad and laptop (successfully)
    3. Sync to my iPad and iPhone (unsuccessful)
  • chaosmakerchaosmaker Members, Plex Pass Posts: 316 Plex Pass

    Hi @daddepalli can you grab one of the trailers from this site http://www.h264info.com/clips.html and see whether any of these work?

  • daddepallidaddepalli Members, Plex Pass Posts: 15 Plex Pass

    %Cpu(s): 56.8 us, 0.7 sy, 34.3 ni, 8.2 id, 0.0 wa, 0.0 hi, 0.0 si, 0.0 st
    KiB Mem : 7922724 total, 6301224 free, 936216 used, 685284 buff/cache
    KiB Swap: 9764860 total, 9764860 free, 0 used. 6763216 avail Mem

    PID USER PR NI VIRT RES SHR S %CPU %MEM TIME+ COMMAND
    4635 plex 20 0 1255368 234912 5352 R 728.2 3.0 0:41.79 Plex Transcoder
    1930 plex 20 0 650352 112616 25432 S 2.3 1.4 0:01.60 Plex Media Serv

    It does look like the Plex Transcoder is working really hard. Are you suggesting i just use a different file format and see if that works?

  • daddepallidaddepalli Members, Plex Pass Posts: 15 Plex Pass

    the "top" information was with the Schindlers list movie...trying now with one from the link you provided...

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