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Synced smart playlist (track rating) are not working on iOS

YendiYendi Members, Plex Pass Posts: 135 Plex Pass
edited April 12 in iOS

As I have "isolated" the bug I edit my first post and title for clarity:

There is a glitch with how Plex handle smart playlist filtered by the track rating.
All my smart playlist that have a filter with track rating are not working on iOS: I have them synced but I can not open them (infinite rotating wheel).
I have found that the songs are not the cause as I can listen to the same song in a regular synced playlist
I can also listen to the smart playlist when streamed
Smart playlist that do not have track rating filter are fine too.


OLD POST:
Hello,

I just rebuilded a new plex server from the ground up on a dedicated i7 PC.
After importing all my media and analysed them I synced some smart playlist (> 4* and > 2*) to my phone.
The sync starts but always finish with errors (on the same songs but those songs are perfectly fine and playable thru Plex web and in streaming).
I tried with a different quality setting so they get reencoded but same issue.
This could be okay as it is only few songs but then, on iOS I select my "phone server" to get the synced playlist, and there is just an infinite rotating wheel (loading) for local synced playlist (it never loads).

--> If I select my server and the same playlist on the same phone, it loads fine and I am able to listen to all music in streaming.

At the end, the only way to listen to my music is to stream as I am completely unable to sync.

I tried to delete and reinstall the app, no change.
Running on iOS 10.3.1 no jailbreak or whatsover.

Thanks

Pictures of the issue: https://imgur.com/a/5YhyV
1st : infinite loading when I try to access a synced playlist
2nd : Errors that I have when I try to sync playlists.

Answers

  • YendiYendi Members, Plex Pass Posts: 135 Plex Pass

    Added picture of my bug

  • YendiYendi Members, Plex Pass Posts: 135 Plex Pass
    edited April 11

    So I made a lot of tests:
    The issue with corrupted files is solved, I only had to analyse all media again, however I an still unable to listen to ANY smart playlist on iOS: I just have the loading wheel.

    I can sync the smart playlist but I can't use it at all. If I put the same songs as the one in the smart playlist in a regular playlist it's working perfectly... There is something weird here, especially on a fresh server.

  • YendiYendi Members, Plex Pass Posts: 135 Plex Pass

    UP, for visibility

  • YendiYendi Members, Plex Pass Posts: 135 Plex Pass

    I dont get it: I just reported a bug and there is no acknowledgment that the devs are looking into it? At the end this forum is just like a user talk tool like reddit or a way to talk/report things to the devs?

  • mm98mm98 Members, Plex Pass Posts: 287 Plex Pass
    edited April 16

    There seams to be a problem with Sync, if you previously have had a Smart Playlist synced (ex. filter: track rating more than 1, sorted by play count). If you delete the synced item (playlist), and add it again - the logs show, that PMS think that the playlist has already been synced, and won't sync anything. PMS logs attached.

    The PlexWeb Sync list shows that the tracks are waiting to be downloaded. The iOS app (latest Plex and iOS) is waiting on the server, and doesn't download any of the tracks.

    PlexWeb (v3.4.1):
    Shows that none of the 25 tracks are downloaded.

    Plex (v4.10) on iOS:
    13 tracks won't sync to iOS.

    PMS (v1.5.5.3634) Logs:
    Apr 16, 2017 11:14:28.471 [0x7f18d7da1700] INFO - Sync: downloaded 2 sync list(s) with 1 sync items(s): 1 new, 0 updated, 0 deleted Apr 16, 2017 11:14:28.712 [0x7f18e3623700] INFO - Sync: downloaded 2 sync list(s) with 1 sync items(s): 0 new, 0 updated, 0 deleted Apr 16, 2017 11:14:28.978 [0x7f18e0d59700] WARN - Held transaction for too long (../Sync/SyncItemGenerator.cpp:142): 0.590000 seconds Apr 16, 2017 11:14:30.171 [0x7f18d7da1700] WARN - SLOW QUERY: It took 330.000000 ms to retrieve 23 items. Apr 16, 2017 11:14:31.108 [0x7f18d8f35700] INFO - Sync: downloaded 2 sync list(s) with 1 sync items(s): 0 new, 0 updated, 0 deleted Apr 16, 2017 11:14:31.388 [0x7f18e3623700] INFO - Sync: downloaded 2 sync list(s) with 1 sync items(s): 0 new, 0 updated, 0 deleted Apr 16, 2017 11:15:03.954 [0x7f18e3623700] INFO - Sync: downloaded 2 sync list(s) with 1 sync items(s): 0 new, 0 updated, 0 deleted Apr 16, 2017 11:15:04.245 [0x7f18d8f35700] INFO - Sync: downloaded 2 sync list(s) with 1 sync items(s): 0 new, 0 updated, 0 deleted Apr 16, 2017 11:15:56.281 [0x7f18e3623700] INFO - Sync: downloaded 2 sync list(s) with 1 sync items(s): 0 new, 0 updated, 0 deleted Apr 16, 2017 11:15:56.565 [0x7f18e3bff700] INFO - Sync: downloaded 2 sync list(s) with 1 sync items(s): 0 new, 0 updated, 0 deleted Apr 16, 2017 11:16:16.861 [0x7f18e3623700] INFO - Sync: downloaded 2 sync list(s) with 1 sync items(s): 0 new, 0 updated, 0 deleted Apr 16, 2017 11:16:17.133 [0x7f18d8f35700] INFO - Sync: downloaded 2 sync list(s) with 1 sync items(s): 0 new, 0 updated, 0 deleted Apr 16, 2017 11:16:50.506 [0x7f18e3623700] INFO - Sync: downloaded 2 sync list(s) with 1 sync items(s): 0 new, 0 updated, 0 deleted Apr 16, 2017 11:16:50.781 [0x7f18e3bff700] INFO - Sync: downloaded 2 sync list(s) with 1 sync items(s): 0 new, 0 updated, 0 deleted Apr 16, 2017 11:17:20.940 [0x7f18e3623700] INFO - Sync: downloaded 2 sync list(s) with 1 sync items(s): 0 new, 0 updated, 0 deleted Apr 16, 2017 11:17:21.228 [0x7f18e3bff700] INFO - Sync: downloaded 2 sync list(s) with 1 sync items(s): 0 new, 0 updated, 0 deleted Apr 16, 2017 11:17:22.083 [0x7f18e3bff700] INFO - Sync: downloaded 2 sync list(s) with 1 sync items(s): 0 new, 0 updated, 0 deleted Apr 16, 2017 11:17:22.364 [0x7f18d8f35700] INFO - Sync: downloaded 2 sync list(s) with 1 sync items(s): 0 new, 0 updated, 0 deleted Apr 16, 2017 11:17:22.905 [0x7f18d7da1700] INFO - Sync: downloaded 2 sync list(s) with 1 sync items(s): 0 new, 0 updated, 0 deleted Apr 16, 2017 11:17:23.192 [0x7f18e3623700] INFO - Sync: downloaded 2 sync list(s) with 1 sync items(s): 0 new, 0 updated, 0 deleted Apr 16, 2017 11:18:47.893 [0x7f18d866b700] WARN - Held transaction for too long (../Sync/SyncItemGenerator.cpp:142): 0.320000 seconds

  • YendiYendi Members, Plex Pass Posts: 135 Plex Pass

    Any update from the Plex dev team ?

  • YendiYendi Members, Plex Pass Posts: 135 Plex Pass
    edited April 21

    Hello? Anybody?

  • mm98mm98 Members, Plex Pass Posts: 287 Plex Pass
    edited April 24

    Moved to a separate thread ...

  • mm98mm98 Members, Plex Pass Posts: 287 Plex Pass
    edited April 24

    Moved to a separate thread ...

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