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roku 7.6.0 4125 rebooting ?

eetjtleetjtl Posts: 588Members ✭✭✭

Anyone having this issue?
Is plex working with roku on this?
https://forums.roku.com/viewtopic.php?f=28&t=102414&sid=8d118023708d97f642a6ada379cee0eb?

My sister emailed me about. I'm not having this issue but I'm at 7.6.0 4120.

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Answers

  • JuiceWSAJuiceWSA Posts: 6,437Members ✭✭✭✭✭

    Update:

    Plex Media Server.log
    Was watching The Blacklist, stopped a few times (life called), then at:
    22:20:39:529 a lockup occurred, not followed by a reboot.
    The Roku might as well have rebooted because it was out to lunch. I regained some control only to find out the server was MIA. I checked, just to be sure, and the server was right where I left it. I went ahead and rebooted the Roku and it all came back.

    In that sequence of events following the time given above the Roku was deeply involved in trying to find a suitable sub title - when none existed - and was trying so hard apparently it couldn't do anything else and... Booom!.
    Hummmm. This is ringing a bell and it's tone is not very melodic.
    The old Roku Captions Mode (being ON) rolls over and cuts a big one?
    (I guess at this point I'll turn it off and see what happens)

    I have no idea what's going on, but at least we have a target area.

    I will inform Roku Dale of my latest evidence, anecdotal as it may be.

    Tony

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  • JuiceWSAJuiceWSA Posts: 6,437Members ✭✭✭✭✭

    I was fiddling with Audio Streams (my quest to create some kind of audio stream that isn't DTS). The Roku 3 locked up several times in quick succession. I'll edit here and run those logs in - right after Daily Maintenance has completed.

    Tony

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  • JuiceWSAJuiceWSA Posts: 6,437Members ✭✭✭✭✭

    By the time I got to it the logs were outdated. Luckily (well not lucky) there's plenty of spontaneous rebooting:

    Plex Media Server.log
    May 24, 2017 14:53:18.969 - checked in, started Mechanic Resurrection - almost immediate lock up followed by spontaneous reboot.

    I wish this hadn't been marked as Answered because it surely hasn't been. @ljunkie ? Hello?

    Tony

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  • eetjtleetjtl Posts: 588Members ✭✭✭

    Sorry I can't figure out how to uncheck answered.
    (My initial question was answered in that roku and plex are aware)
    Though the issue does still exist atleast my sister tells me it does.

    What roku do you have the issue with?
    My sister is a roku 2xs 3100.

  • JuiceWSAJuiceWSA Posts: 6,437Members ✭✭✭✭✭

    Roku is aware. We still don't know anything about Plex's current awareness.

    It will take a forum administrator to 'unmark' an answer.

    A previously stable/rock solid Roku 3 (4200) is in use here. The 2HD will go back into service soon - it's user is on vacation, but that unit only runs RARflix.

    Speaking of RARflix, and while we wait for some type of Plex response, or investigation, I have been using RARflix exclusively for the last 20 hours or so. No rebooting of the Roku 3 to report at this time. I do like and can tolerate the official app for end of season TV Show bingeing. Were I not using it fairly regularly in that capacity I'd probably not even know there was an issue.

    Now that I've provided two sets of log files with road maps to the times of detonation there's really little else I can do in this investigation (if there is one) apart from the occasional bump (I will certainly be doing that). I will be using RARflix until I come up against something it won't do or won't do well and we'll see if it causes an explosion of the Roku 3 and the accompanying spontaneous reboot.

    Tony

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  • ljunkieljunkie Plex Dev Team Posts: 4,835Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee
    edited May 25

    Hey all. We have submitted a bug report to Roku regarding the 7.6 b4125. Something has regressed in that firmware that we are unable to fix on our side. The reboot issues logged in the Roku forums are not only related to the Plex channel. You may also notice intermittent poster failures while browsing the Plex channel, and the only way to fix that temporarily is to reboot the Roku. No other firmware is affected. We'll update this thread when we have more info.

  • JuiceWSAJuiceWSA Posts: 6,437Members ✭✭✭✭✭

    Thanks.

    I haven't noticed the poster issue, but my Roku is rebooting frequently on it's own and I was staying pretty much within On Deck for TV Show bingeing so that may keep me from detecting other issues.

    Appreciate the response.

    Tony

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  • trapperjohn2000trapperjohn2000 Posts: 9Members, Plex Pass Plex Pass

    Any action on this? Plex on Roku reboots with consistent frequency. In my case, I notice it more when viewing photos, I get a "file not found" message that repeats for multiple photos in a row, then I either reboot the Roku manually (which fixes the problem temporarily) or the Roku reboots itself. I've also experienced the Roku rebooting by itself while watching Netflix. This did not occur prior to the latest Roku update.

  • JuiceWSAJuiceWSA Posts: 6,437Members ✭✭✭✭✭
    edited June 1

    I had to stop using the official app - not too hard, actually.

    RARflix working without interruption.

    Now that the bug has been returned to Roku - better take up a hobby. Roku is fast at creating disasters and very, very slow (or stopped) at repairing them. They haven't even fully entered the 'Blame it on the other guy' phase and that could continue for months, or last indefinitely.

    I like bugs @ljunkie can fix on the Plex end. Those are basically fixed overnight. Plex Passers can then download the fix - the rest of us have to wait for the App Approval Process at Roku - 2 weeks to 2 months. At least when @ljunkie fixes them we know that 'eventually' we'll get the fix - right now it's like trying to predict the explosion of Betelgeuse. Just no telling when that thing going to detonate.

    Tony

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  • plexcabbplexcabb Posts: 99Members, Plex Pass Plex Pass

    I've just observed an abrupt reboot of my Roku 2XS while watching a movie mkv/1080p encode.
    I've not read all update on this thread yet. So is this a Roku issue?

    Thanks

  • JuiceWSAJuiceWSA Posts: 6,437Members ✭✭✭✭✭
    edited June 4

    At this point that is our understanding.

    Straight from the Horse's Mouth:

    @ljunkie said:
    Hey all. We have submitted a bug report to Roku regarding the 7.6 b4125. Something has regressed in that firmware that we are unable to fix on our side. The reboot issues logged in the Roku forums are not only related to the Plex channel. You may also notice intermittent poster failures while browsing the Plex channel, and the only way to fix that temporarily is to reboot the Roku. No other firmware is affected. We'll update this thread when we have more info.

    We have had no further updates. We can only assume the ball is being kicked around at Roku.

    BTW - that 2XS is deprecated to the point it's reliability is in serious question. Those things are prone to spontaneous reboot anyway, so if there ever was a good time to replace it, now would be that time, but I understand how difficult it is to - just let go.

    I'm not saying if Roku fixes this issue you won't get some more use out of your 2XS, but it's way past the time to start planning for it's replacement. I have a 2HD that, for the time being, is still working for the tasks it's given. The moment it starts acting up I won't feel too bad about putting it down. It's been a good ol' dog and I'll be sad, but it's going to the big fire hydrant farm in the sky.

    :)

    But, hey... in the meantime, you could stick RARflix on that thing and see if that works without issue. I'm running RARflix on my 2HD (the only sane move, IMO) and on my Roku 3 because it's the only thing stopping these reboots. The link for RARflix is in my signature. It and the Official App can be installed and placed side by side in your Channel Line up. They will work independent of one another.

    Tony

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  • trapperjohn2000trapperjohn2000 Posts: 9Members, Plex Pass Plex Pass

    Any update on this? This is making Plex totally unusable on my Roku. Watching pictures on the Roku it gives me the "File not found" error after about a dozen pics. If this isn't fixed I will have to dump either Plex or my Roku or both. Totally unacceptable!!!

  • MrAngelusMrAngelus Posts: 85Members, Plex Pass Plex Pass

    Odd I haven't seen this on my Roku 3. my stuff all direct plays does that matter?

    My Currant usenet provider http://www.supernews.com/?i=YRejE17dQbI=

  • JuiceWSAJuiceWSA Posts: 6,437Members ✭✭✭✭✭
    edited June 12

    @MrAngelus said:
    Odd I haven't seen this on my Roku 3. my stuff all direct plays does that matter?

    Not really. Some folks aren't seeing the issue - some are. I am. Just lucky I guess. All my stuff Direct Plays on my Roku 3 and when using the New App spontaneous rebooting occurs randomly - without warning. RARflix is immune to the illness. Lucky again I guess - it's the Plex app I use most often.

    The issue is known and Roku is aware of it. What happens now is anyone's guess, but if those 'anyones' care to 'Poke The Bear' head on over and start making a nuisance of yourself. Nothing gets less attention than a thread with a 100 pages filled with angry villagers. Just like on Plex Forums:
    https://forums.roku.com/viewtopic.php?f=28&t=102414

    :)

    Tony

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  • MrAngelusMrAngelus Posts: 85Members, Plex Pass Plex Pass

    The Roku forums mentions the problem being only mp4 files supposedly it does not happen with mkvs is this your experience?

    My Currant usenet provider http://www.supernews.com/?i=YRejE17dQbI=

  • JuiceWSAJuiceWSA Posts: 6,437Members ✭✭✭✭✭
    edited June 12

    For me, it happens with any file, any time, randomly.

    I pretty much stopped using the new Plex App because of it. If I do use the new Plex App I expect it to happen and it's not long before it does happen.

    As it stands right now the new Plex App for Roku is just like the new Plex App for AFTV in that before long it's going to blow up. Exploding Plex App on AFTV has been happening so long it's considered 'normal'. I used to be able to rely on my Roku 3, but now... not so much. They're pretty much identical. The problem with AFTV is there is no RARflix to fall back to.

    Tony

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  • Elijah_BaleyElijah_Baley Posts: 4,365Members, Plex Pass Plex Pass

    Th XS is OLD and Roku is only supporting it as a legacy product. There are/have been many people, including me, that have reported problems with the XS and streaming for a few years bit Roku does not acknowledge there is a problem.

    I documented to them that after streaming sessions using multiple different players on the XS that the XS would reboot and/or freeze during playback or after an item finished but Roku never really fixed it although they made some attempts.

    I even offered to send them my XS for testing but they never responded to that.

    I "think" there is a manufacturing/design flaw in the XS where a part of the software in unstable and some XSs are on the unstable side of the tipping point and some are on the stable side .

    I finally solved my XS problem by selling my XS to someone who wanted the "Angry Birds" game that came with it (I had the special edition that included that game) on their account and did not really care much about local streaming.

    The XS is a flawed device even though it works well when it works and I recommend replacing it with a Roku 3. I do NOT recommend the Ultra or the Premier for other reasons but I have found the 3 about as stable and reliable as any streamer I gave ever owned. You may have to shop around a bit to find a 3 but the effort is, in my opinion, well worth it.

    Plex has lost me! I am moving all my local media consumption to Emby. There are things about Plex that are better than Emby but Plex has begun misleading their customers and even telling their users bald faced lies and that is unacceptable so I no longer use Plex for any media consumption.
    I will NOT be lied to by a company I have any choice about using.
    It has been a good ride but I now feel that I am the one being ridden.
    Emby is NOT better software but they are a better company at this point.

  • JuiceWSAJuiceWSA Posts: 6,437Members ✭✭✭✭✭
    edited June 12

    @Elijah_Baley said:
    The XS is a flawed device even though it works well when it works and I recommend replacing it with a Roku 3. I do NOT recommend the Ultra or the Premier for other reasons but I have found the 3 about as stable and reliable as any streamer I gave ever owned. You may have to shop around a bit to find a 3 but the effort is, in my opinion, well worth it.

    This is what makes me sad - My Roku 3 is spontaneously rebooting just like an XS and that breaks my pea-pickin' heart.

    Here's a $49 Roku 3:
    https://www.amazon.com/Roku-Streaming-Player-Certified-Refurbished/dp/B016LBZVN2
    Every time I search for these I'm surprised they're still in stock - but apparently they have a good supply line.

    Let's hope Roku/Plex can solve the spontaneous XS behavior on my Roku 3 (and for others as well) - because I am NOT buying one of Roku's New Junk Heaps, unless or until Roku succeeds in making them as stable as my Roku 3 used to be. Right now they're not even close.

    Supplemental:

    I have just run a wire from the router to the Roku 3 - in a last ditch effort to find 'the right combination' needed to thwart the mystery XS illness that's infecting my Roku 3. Until the latest Roku FW update that 5Ghz WiFi being delivered from the ASUS RT-AC68 (that's burning the paint off the walls in here) was more than adequate, but just for kicks I plugged in a wire as a test.

    I'll report back.

    Tony

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  • eetjtleetjtl Posts: 588Members ✭✭✭

    @MrAngelus said:
    The Roku forums mentions the problem being only mp4 files supposedly it does not happen with mkvs is this your experience?

    There are a few different threads on the Roku forum about 7.6
    Look. Here towards bottom rokudale admits they found an issue with mkv. also https://forums.roku.com/viewtopic.php?f=28&t=101844
    Now when will roku adress it only roku engineer know

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