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Resetting my Server

mspencer95mspencer95 Posts: 2Members, Plex Pass Plex Pass
edited May 2017 in Synology

The IP address of my SynologyDS NAS has changed and ever since, Plex on Apple TV or even if I go to http://<SynologyDS>:32400 no longer work. Both the Plex app on Apple TV and when I go to http://<SynologyDS>:32400 they show that they are unable to find the server.

I have deleted the existing server, but I no longer have a "server" tab to add and configure a new server. I am completely stuck and unsure how to address the issue. I have googled my way through seeking solutions but nothing so far.

Even though I'm a Pass for Life customer, there seems to be no support that I can reach neither via phone, email. or web. Please help.


  • trumpy81trumpy81 Posts: 10,880Members, Plex Pass, Plex Ninja Plex Ninja

    These forums constitute 'Plex Help'. There are many knowledgeable folks here and occasionally Ninja's and Employees step in to lend a helping hand.

    The first thing to do, is give your NAS a static IP address. If your router supports it, you may use DHCP Reservation instead.

    Once you have configured the NAS and router, then try the following:

    Cannot find server: https://support.plex.tv/hc/en-us/articles/204281528-Why-am-I-locked-out-of-Server-Settings-and-how-do-I-get-in-

    If the above does not help, then try the following:

    Open Plex from your NAS using http://Your-NAS-IP-Address:32400, and go to settings->devices. Delete everything except for the current browser session. Stop Plex from running on the NAS.

    Next, go to https://plex.tv and sign in if not already. Then click on 'Launch' (top right of screen) and repeat the above, delete everything except the current browser session. Then sign out of plex.tv.

    Now, go back and restart Plex on your NAS and open it in your browser using http://Your-NAS-IP-Address:32400, sign in, both in settings->server->general and by clicking on the 'head' icon (top right of screen).

    If the above fails, then try the following:

    Stop Plex from running, then open File Station and navigate to: Plex/Library/Application Support/Plex Media Server and delete plexmediaserver.pid (if it exists) and Preferences.xml.

    If you do not see the Plex folder in File Station, then see Q7a on the Synology FAQ's page, link in my signature.

    Restart Plex, then type http://Your-NAS-IP-Address:32400 into your browser or click on the link in Package Center->Installed->Plex or from the DSM start menu->Plex icon and make sure you log in, both in settings->server->general and by clicking on the 'head' icon (top right of screen).

    Hopefully, you will be able to access your server again.

    Andy M.

    My Equipment: Synology DS1813+ | Panasonic TH-L42ET60A & TH-55DX600U | Windows 10 Professional 64Bit PC's | Raspberry Pi 2's & Odroid C2 with OpenPHT

    Device Profiles | File Naming in Plex | NAS - Plex Compatibility Guide | What CPU does my NAS have | Synology FAQ's page | Tips & Tricks
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