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Plex Android "app isn't responding for 1 minute on startup" [VIDEO included]

stansoltzstansoltz Posts: 2Members, Plex Pass Plex Pass

About 2 months ago, I noticed that my Plex Android app would bog down on startup... it takes about 80 seconds for the server content to show with a message "App isn't responding... REPORT? WAIT?" I choose WAIT, and then it shows up. How can I troubleshoot this? Android, Marshmallow, Samsung Note 4 (Canada). (Happens both on cellular and home on Wifi).

VIDEO: https://www.amazon.ca/clouddrive/share/oQcYumrsq8QhZV3b3R7aWt4WfCimXc7ruj2epb66yKz?ref_=cd_ph_share_link_copy

Answers

  • stansoltzstansoltz Posts: 2Members, Plex Pass Plex Pass

    Bump anyone? I'm paying like 6 bucks a month here

  • tmnt.xphiletmnt.xphile Posts: 3Members, Plex Pass Plex Pass

    Having the exact same issue. Uninstalling and reinstalling does alleviate the issue temporarily, but then it's right back to the problem.

  • sixonessixones Posts: 405Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee

    Would you be able to grab some logs from the application? Steps on gathering these are available here: https://support.plex.tv/hc/en-us/articles/201573117-Android-Android-TV-and-Fire-TV-Logs

  • MyusernameistakenMyusernameistaken Posts: 1Members

    I have the same issue on a Samsung 8. Any clues to correct it would be appreciated.

  • christhomsen82christhomsen82 Posts: 3Members, Plex Pass Plex Pass

    I have exactly the same problem, and it has been there for quite a while - had it on Samsung Galaxy S7 Edge, and now on Galaxy Note 8.

  • christhomsen82christhomsen82 Posts: 3Members, Plex Pass Plex Pass

    @sixones said:
    Would you be able to grab some logs from the application? Steps on gathering these are available here: https://support.plex.tv/hc/en-us/articles/201573117-Android-Android-TV-and-Fire-TV-Logs

    where do you want me to send the logs? :smile:

  • mickeldaelmansmickeldaelmans Posts: 343Members, Plex Pass Plex Pass
    edited May 17

    just adding that I've been having similar issues on my Oneplus 3 for a few months now.
    1 startup
    2 nothing seems to happen for a while
    3 'no response' message from android
    4 choose 'wait'
    5 dashboard/stuff shows up.

    will grab some logs later.

    My Plex setup: Synology DS916+ (8GB), RPI3 + Plex for Kodi, Oneplus 3 (Android 7), Chromecast 1st gen & 2nd gen, Samsung UE43KU6500

  • mickeldaelmansmickeldaelmans Posts: 343Members, Plex Pass Plex Pass

    logs attached. can't really seem to replicate the issue, sometimes stuff shows up after a while, sometimes I get the android system message first.

    My Plex setup: Synology DS916+ (8GB), RPI3 + Plex for Kodi, Oneplus 3 (Android 7), Chromecast 1st gen & 2nd gen, Samsung UE43KU6500

  • mickeldaelmansmickeldaelmans Posts: 343Members, Plex Pass Plex Pass

    paging @sixones :)

    My Plex setup: Synology DS916+ (8GB), RPI3 + Plex for Kodi, Oneplus 3 (Android 7), Chromecast 1st gen & 2nd gen, Samsung UE43KU6500

  • justin.yeapjustin.yeap Posts: 10Members, Plex Pass Plex Pass

    Just bumped into this post. Seconded all the symptom by @mickeldaelmans and @stansoltz

    I've 2x note 8s, 1x note 4, 1x Samsung Tab... ALL exhibiting the same issue....

    1 startup
    2 nothing seems to happen for a while
    3 'no response' message from android
    4 choose 'wait'
    5 dashboard/stuff shows up.

    Please PLEX, FIX this!

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