Synology update disabled Plex remote access?
I have had Plex running pretty flawless for years on Synology DS1512+. Once in a blue moon I get simple glitches that a simple stop and restart solves. However, out of nowhere, my remote access is not working and it appears to coincide with the Synology DSM update 6.1.2.-15132 on 06/14/17. I'm not certain its related, but that's around when I noticed it started not working. I let the server do auto DSM updates so I have never worried about shutting down Plex before an upgrade.
Plex inside my network still works like it should. All my devices can access Plex perfectly fine as if everything is ok. Everyone on my friends list can no longer access my Plex. What do I need to do to troubleshoot what the issue is? I can download the Plex logs but not sure what I should be looking for.
Troubleshooting steps so far....
Tried shutting down Plex, server, router. Signed out, signed back into Plex in several ways. Nothing seemed to have any impact.
With the wifi turned off of my cell phone (to ensure I'm hitting Plex from outside my network) I can still access Plex somehow but it now complains about the connection and shows an "Indirect" connection. Though I seem to be able to hit Plex indirectly from outside my network, no one on my friends list can.
From my phone I can also access Plex just fine by going to http://myIPaddress:32400/web/index.html, so I know the port forwarding on my router is not an issue and apparently I can change settings on the running Plex server instance.
I was running Plex 1.5.3.xxxx when this happened. I did install the latest version 126.96.36.19990 in an attempt to see if it cleared the issue.
I have spent the weekend trying to debug this and I'm at a loss at what to look at next to resolve this issue. Can anyone point me in the right direction? I'm an IT professional so I can handle the technical stuff. Maybe I just need to learn the ins and outs of the Plex logs?