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Plex Server 1.7.6.4058 - Broke CBS Channel - Logs attached - Help please

Uh OhUh Oh Posts: 52Members, Plex Pass Plex Pass
in Plex Channel Plugins

Unable to play any video content from CBS channel after upgrade to server 1.7.6.4058.

PMP shows

I've rebooted and no change.

Plex logs, and CBS logs attached.

Your assistance is greatly appreciated.
Thank you!

Server: IBM X3200 M3
Processor: Intel Xeon Quad Core X3470 2.93 GHz
RAM: 4GB
OS: Windows Server 2012r2

Best Answer

  • Uh OhUh Oh Posts: 52Members, Plex Pass Plex Pass
    Accepted Answer

    And wouldn't you know it, without doing anything further, CBS channel & Bold and the Beautiful is working again. So, yay for oddities...

    Server: IBM X3200 M3
    Processor: Intel Xeon Quad Core X3470 2.93 GHz
    RAM: 4GB
    OS: Windows Server 2012r2

Answers

  • sander1sander1 Channel Developer/Admin Posts: 3,659Members, Plex Pass, Plex Ninja Plex Ninja

    This doesn't seem to be a CBS channel issues. If you look at the log files, you see that something fails at the start of PMS (this part of the log). The required services are not loaded, therefore the channel fails (No matching services found for 'http://www.cbs.com/shows/the_bold_and_the_beautiful/video/7B1gp4lUWV2DwzKQbtpgK4pg5nm5m6mw/the-bold-and-the-beautiful-7-12-2017/'). To be honest I don't know what or why it fails, but it is not a channel issue.

  • Uh OhUh Oh Posts: 52Members, Plex Pass Plex Pass

    @sander1

    Funny that... ABC channel works just fine. I realize not the same channel, and the backend could be completely different. That's not my area of knowledge. But something is clearly messed up.

    Server: IBM X3200 M3
    Processor: Intel Xeon Quad Core X3470 2.93 GHz
    RAM: 4GB
    OS: Windows Server 2012r2

  • Uh OhUh Oh Posts: 52Members, Plex Pass Plex Pass
    Accepted Answer

    And wouldn't you know it, without doing anything further, CBS channel & Bold and the Beautiful is working again. So, yay for oddities...

    Server: IBM X3200 M3
    Processor: Intel Xeon Quad Core X3470 2.93 GHz
    RAM: 4GB
    OS: Windows Server 2012r2

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Please disable "Verbose" logging

When logs (server or client app) are requested for an investigation, please do NOT turn on "verbose" logging unless it is explicitly requested. Verbose logging makes things much more difficult in the majority of cases.