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[BUG] Direct Play Audio Track not changeable (SAMSUNG)

Dear Plex team,

please get in touch with this bug. It is described in these threads:

"Never had this problem before (using Plex for maybe 6month+).
Happens to all formats available to me (ac3 dts / mp4 mkv).
The TV App shows all languages, I can select them but it doesn't change the audio track. Changing via PC "Now playing" doesn't work either.
It defaults to audio track 1
When I disable DTS(DCA) under settings in the TV App and Plex starts transcoding the correct audio plays.
Windows Plex 3.9.1
Samsung Plex (3.1.0(3.8.0))
Reinstalled Plex on both systems and tried to change settings without success."

Got the same issue with KS8090 (latest App) and Plex Server 1.7.0 (latest) for Synology.

Thank you very much in advance.


  • andersloanderslo Posts: 10Members, Plex Pass Plex Pass

    Same issue here as well.

  • joeevans70joeevans70 Posts: 9Members ✭✭

    Same issue here

  • mbze430mbze430 Posts: 133Members, Plex Pass Plex Pass

    Same issue here.

    Anyone actually listening to our issues and concerns? Seems like they take more time putting in features then fixing old problems

  • ggoldfingerdggoldfingerd Posts: 19Members, Plex Pass Plex Pass

    Same issue here. I have not reported it but it has occurred for at least the last month. I switched to my PS4 Plex app. Guess I will try disabling direct play....

  • mindxuntepmindxuntep Posts: 2Members

    Same problem on KU6020

  • Sebastian87Sebastian87 Posts: 17Members, Plex Pass Plex Pass

    Same problem her eon KU6300

  • toniosjtoniosj Posts: 1Members

    I have this problem since 2.009 version. I select language, but appears unknow, and i cant change it.

  • Mark & LindaMark & Linda Posts: 2Members, Plex Pass Plex Pass

    Same here k5600..

  • tia.92tia.92 Posts: 3Members ✭✭

    also does not change the sound track KU6300

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