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Movie Trailers and Extra's Stopped Working After Recent Update

TothFamilyDirectorTothFamilyDirector Posts: 15Members, Plex Pass Plex Pass
edited August 2017 in Windows

My movie trailers on all my clients and extras will no longer play. Can someone help me with this? Here is my debug log.

https://pastebin.com/376tBpVH

Answers

  • BigWheelBigWheel Posts: 10,466Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee

    Are these local extra files you have or the streaming trailers?

    Logs > https://support.plex.tv/articles/201869908-log-files/
  • TothFamilyDirectorTothFamilyDirector Posts: 15Members, Plex Pass Plex Pass

    Supposed to be the streaming trailers from you guys.

  • TothFamilyDirectorTothFamilyDirector Posts: 15Members, Plex Pass Plex Pass
    edited August 2017

    Conversion failed. The transcoder crashed or failed to start up.

    I can play my local movie files np.

  • ClintChristensenClintChristensen Posts: 5Members, Plex Pass Plex Pass

    I am having the exact issue! Driving me nuts.

    Conversion failed. The transcoder crashed or failed to start up.
    I can play my local movie files np.

  • eagleyeheagleyeh Posts: 1Validating, Plex Pass Plex Pass
    edited December 2017

    Update: Case closed. After more thorough debugging with logs, I found my TLS connection is timing out from retrieving trailer data from video archive, which further points me to check my OMV's date and time. As it turns out my NTP server is not updating the time on my system properly. After manual adjustment, trailer now can be played.

    Thank you.

    [Original post]
    Hi,

    I am having the exact same issue as well. All files can play fine, but streaming trailers or other extras does not work anymore. On browsers, I get the error of "Conversion failed. The transcoder crashed or failed to start up.". on iOS I just got "Something went wrong playing your media....".

    I just subscribed to Plex Pass and this was one of the key features I look forward to. Please provide some feedback, as this is a major letdown :(.

    Thank you,

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