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After recent build update - Agent Matching has a bug that affects Movies and TV metadata gathering.

davodddavodd Posts: 8Members, Plex Pass Plex Pass

It's apparently affecting a lot of people with Plex installed on Windows machines.

The Bug: Matching - which worked before is no longer working. Its as if the agent is no longer connecting.

Movies: No metadata gathering at all. Matching does not connect to any agent match for movies, regardless of file naming structure. It won't even pull the data out of an M4V or MP4 file and I know is in there.

TV shows, it is getting ONLY the poster and the episode titles - no other metadata.

What does not fix the problem:

  • Plex Dance: useless. It has no effect. I even did the Plex dance on the whole Movies sub directory. Now, movies that previously had meta data on Plex now have nothing.
  • I religiously use FileBot with {plex} foprmatting on all TV and Movie files. Still, changing the name and subfolder structure of media files has zero effect in regard to agent match . "No matches were found using this agent." is the only result ever given.
  • Manual matching with (even using the IMDB or TMDB shortcodes) always returns "No matches found" - no matter what data is entered in the manual search data windows.
  • Agent contribution list check/uncheck or preference order has no effect.
  • Optimizing the DB - no effect

The fact that I get partial results on TV shows tells me is likely not a connectivity or permissions issue on the user end.
The fact that this problem - at least for me - only started after a recent update makes me think it's a software bug either introduced in the code or caused by a faulty file overwrite in the installation of the latest Plex update.

Best Answer


  • davodddavodd Posts: 8Members, Plex Pass Plex Pass

    This is a TV file that is correct:

  • davodddavodd Posts: 8Members, Plex Pass Plex Pass

    This is how new TV shows appear:

  • davodddavodd Posts: 8Members, Plex Pass Plex Pass

    How movies appear:

    A shot of the metadata within my m4V file:

  • davodddavodd Posts: 8Members, Plex Pass Plex Pass

    Agent settings:

  • davodddavodd Posts: 8Members, Plex Pass Plex Pass

    Note - lack of "fix Match" option as no matching has happened.

    Auto Match Attempt: (regardless of option)

    Manual Match Attempt: (regardless of using title or shortcodes)

    Always returns this result:

  • BeastCatBeastCat Posts: 1Members, Plex Pass Plex Pass

    I had the same issue and I found on another thread a suggestion to disable IPV6. Worked for me.

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