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Constantly getting transcoder crashes.

wolfen420wolfen420 Posts: 3Members, Plex Pass Plex Pass

They seem to be very random. I don't know what is going on. Any help?

Windows 10
PMS Version 1.9.7.4460

Comments

  • sa2000sa2000 Posts: 29,407Members, Plex Pass, Plex Ninja, Plex Team Member Plex Team Member

    Would probably need a clip produced from one of the media files giving a crash so that the problem can be recreated and investigated. Most transcoder issues are media specific

    Also you do not have debug logging enabled.
    See https://support.plex.tv/hc/en-us/articles/201643703-Reporting-issues-with-Plex-Media-Server

    First please update the server to the current beta version 1.10.1.4561 - see https://plex.tv/downloads

    if the problem arises on this version, then please get diagnostics

    create a 5-minute clip from one of the media files and confirm that it does also crash the transcoder
    Then could you add transcoder verbose logging temporarily
    To do that, a registry edit is needed
    So using RegEdit, locate HKEY_CURRENT_USER\Software\Plex, Inc.\Plex Media Server
    Right click on Plex Media Server and select New -> String Value to add a new field
    Name it TranscoderLogLevel and give it a value of verbose
    Exit ReqEdit

    Then restart the server to get fresh logs
    Try to stream using the 5-minute clip that you know gives a transcoder crash

    When you get the failure, note down the time and get the logs - see https://support.plex.tv/hc/en-us/articles/200250417-Plex-Media-Server-Log-Files
    and attach the zipped logs with the info - on file / time
    And upload the 5-minute clip on dropbox or similar service and share link to it

    Delete the transcoder registry key for verbose logging
    using RegEdit, locate HKEY_CURRENT_USER\Software\Plex, Inc.\Plex Media Server\TranscoderLogLevel and delete it

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    Plex Support Information              Troubleshooting               FAQs

    Plex Media Server:   Reporting Issues        Plex Web App: Debug Log    Plex Apps: Support pages and Logs    Logs: All Logs

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