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My problems with plex

quaanquaan Posts: 80Members, Plex Pass Plex Pass
Hello
Here are a list of problems I have with plex.
Hardware:
Mac mini latest model with osx lion
Drobo s on hfs+
onkyo receiver
Logitech harmony 1100
Activity set as add device>mediapc>plex>name plex player

1. Swtching to "watch my plex" activity, it never comes out of sleep.
(Mac mini and plex both have been set to sleep after no use)
2. iTunes starts
3. Once plex starts awake fro sleep, I select something to play I get gibberish sounds. Restart plex, sometimes, most of the item I restart macmini.
4. No one button for enabling and disabling subtitles
5. Can't seem to pair the logitech remote. It works but would like to pair.
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Comments

  • Darby67Darby67 Posts: 282Members, Plex Pass Plex Pass
    See this section for Enabling your Remote Control. You will need to map a key on your remote to enable subtitles, see links within what i provided.
  • quaanquaan Posts: 80Members, Plex Pass Plex Pass
    Thank you sir will try tomorrow and will update
  • Chris CChris C Posts: 11,672Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee
    The issue with waking from sleep is apparently due to a change Apple made with OS X 10.7. My understanding is that they changed or disabled how IR input can wake the computer. From what I've read, the Remote Buddy app has something integrated that makes it work, but I don't know about any other solutions. I believe it's this thread that has some information.

    Chalk that one up to another (in my personal opinion) stupid change Apple made with OS X Lion.
  • quaanquaan Posts: 80Members, Plex Pass Plex Pass
    I just did a fresh format and reinstall.
    Now I have issues with plex not playing some files, in other words the first file I choose to play I get gibberish.
    But the following movie or tv show plays fine.
    Unbelievable
    Suggestions?
  • Chris CChris C Posts: 11,672Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee
    Detailed information is always useful.

    - Precisely what do you mean when you say "gibberish"? Audio? Video? Something else? Is it always exactly the same?

    - Is there consistency between which files play and which don't?

    - If there is consistency, please use the MediaInfo app (see link in signature) to examine the different files and see if you can see particular differences between those files that do and don't work.

    - Providing us with zipped copies of the "Plex.log" and "Plex Media Server.log" files (see link in sig) from this issue would also be useful. We'd need info about specifically which files you tried to play and which worked/didn't work, too.
  • quaanquaan Posts: 80Members, Plex Pass Plex Pass
    Chris C wrote:

    Detailed information is always useful.

    - Precisely what do you mean when you say "gibberish"? Audio? Video? Something else? Is it always exactly the same?

    - Is there consistency between which files play and which don't?

    - If there is consistency, please use the MediaInfo app (see link in signature) to examine the different files and see if you can see particular differences between those files that do and don't work.

    - Providing us with zipped copies of the "Plex.log" and "Plex Media Server.log" files (see link in sig) from this issue would also be useful. We'd need info about specifically which files you tried to play and which worked/didn't work, too.


    Thank you for your reply.

    Gibberish..I get no video just weird audio sounds l Ike the file is corrupt or something. I thought the files were not mounted so I exit out of plex waited a bit and started plex again.
    But that didn't help.
    It's not always the same file, if I play the file under it, plays fine.
    They are all mkv files.
    I will upload log files tonight
    Thank you again
  • quaanquaan Posts: 80Members, Plex Pass Plex Pass
    edited September 2011
    plex log file atached
  • quaanquaan Posts: 80Members, Plex Pass Plex Pass
    edited September 2011
    Figured out how to attach logs as zipped

    attached is media server.log


    By the way i found 2 sets of log files.
    one set 'old log'
    i deleted them

    maybe i need to do a thorough format?
    or clean out plex?
  • Chris CChris C Posts: 11,672Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee
    We still need info about specifically which files you tried to play and which worked and which didn't work.

    I'm also still unclear about exactly how this is manifesting for you. Does the first file you choose to play, regardless of which file it is, always have problems? And subsequent files always work correctly?

    For instance, let's imagine you have three movies: Avatar, Inception, and Spaceballs. You try three tests, and play them in different orders:

    1. Avatar
    2. Inception
    3. Spaceballs.
    Avatar has problems, Inception and Spaceballs are fine.
    
    1. Inception
    2. Avatar
    3. Spaceballs
    Inception has problems, Avatar and Spaceballs are fine.
    
    1. Spaceballs
    2. Inception
    3. Avatar
    Spaceballs has problems, Inception and Avatar are fine.
    

    Are these three scenarios correct? Are things 100% reproducible like that?


    quaan wrote:

    By the way i found 2 sets of log files.
    one set 'old log'
    i deleted them

    No, you should have both versions. "Plex.log" is the current version of the file and "Plex.old.log" is the previous version of the file. The next time you start up the client, a new "Plex.log" is created and the previous one becomes "Plex.old.log".
  • AnEightiesGuyAnEightiesGuy Posts: 242Members, Plex Pass Plex Pass
    I've experience the same "gibberish noise" issues on the first file I choose to play, too. I believe it has something to do with the Drobo and the amount of time it takes to wake. I'm technical by no means, but it seems that the Drobo allows files to be opened by Plex before they are actually available (hard drives are still spinning up). Since the Drobo is asleep, they are seen as corrupt. Again...this is all hearsay and hopefully the logs he's provided point to more technical facts.

    In my experience, all three scenarios are 100% correct. To that end, the first file will not be playable by any program (VLC, Quicktime, MPlayerX) until I unmount and remount the Drobo. If I select the file in the Finder prior to doing so it shows something like "Media Type not Recognized".

    Since the Drobo goes to sleep during periods of inactivity (even if the computer is still awake), I've found that I would experience the issue if I just left Plex idle for an hour or so while working on other things. When I would return to Plex and try to play something, the first file would make the awful noise and become unplayable.

    Of course, if the Drobo is asleep and you try to play a file by selecting it through the Finder you will not experience the issue because the files do not appear in the Finder until they are available. So, I simply learned to deal with it by always opening the Drobo via the Finder first. Then, once the files appeared (or you heard that the drives were up), I would open something in Plex.

    Perhaps Plex could make a call to wake up any necessary drives (anywhere the PMS points) when it first opens and then again on the first click after it is idle for a period of time (of course, this would only work if the first click was navigating the menus, and not selecting play...).

    Not sure if that helps, but that's what I've experienced and what it has led me to believe (as not too many people have noticed it, I place blame more on the Drobo).
  • tobeswsutobeswsu Posts: 2,878Members, Plex Pass Plex Pass

    I've experience the same "gibberish noise" issues on the first file I choose to play, too. I believe it has something to do with the Drobo and the amount of time it takes to wake. I'm technical by no means, but it seems that the Drobo allows files to be opened by Plex before they are actually available (hard drives are still spinning up). Since the Drobo is asleep, they are seen as corrupt. Again...this is all hearsay and hopefully the logs he's provided point to more technical facts.

    In my experience, all three scenarios are 100% correct. To that end, the first file will not be playable by any program (VLC, Quicktime, MPlayerX) until I unmount and remount the Drobo. If I select the file in the Finder prior to doing so it shows something like "Media Type not Recognized".

    Since the Drobo goes to sleep during periods of inactivity (even if the computer is still awake), I've found that I would experience the issue if I just left Plex idle for an hour or so while working on other things. When I would return to Plex and try to play something, the first file would make the awful noise and become unplayable.

    Of course, if the Drobo is asleep and you try to play a file by selecting it through the Finder you will not experience the issue because the files do not appear in the Finder until they are available. So, I simply learned to deal with it by always opening the Drobo via the Finder first. Then, once the files appeared (or you heard that the drives were up), I would open something in Plex.

    Perhaps Plex could make a call to wake up any necessary drives (anywhere the PMS points) when it first opens and then again on the first click after it is idle for a period of time (of course, this would only work if the first click was navigating the menus, and not selecting play...).

    Not sure if that helps, but that's what I've experienced and what it has led me to believe (as not too many people have noticed it, I place blame more on the Drobo).

    Sounds plausible. Quaan, could you test this and see if it works if you access the drive in finder before playing a movie? Adding a feature to plex to ping sleeping hard drives might be a good idea but I'm not sure when that would be added. Telling the drobo not to sleep drives is another possibility in the meanwhile.
  • AnEightiesGuyAnEightiesGuy Posts: 242Members, Plex Pass Plex Pass
    Yeah, I wasn't too confident it was a good idea or too hopeful it would be added quickly even if it were (I can imagine there are much more important things to work on).

    I had looked into preventing the Drobo from sleeping, but never found a solution (save for a script here or there that would access the volume every 15 minutes).

    In any case, for some reason I haven't seen this issue in a couple months - or perhaps versions (9.3.4 now)...it seems that the Drobo never sleeps, and nor does my computer. Could that have something to do with leaving the PMS always on? In any case, though my electricity bill has gone up a tad, I don't miss that noise when trying to play a file.
  • quaanquaan Posts: 80Members, Plex Pass Plex Pass
    edited September 2011
    Hey guys thank you for the replies.
    It is 100% the problem I am having.

    But this problem does not occur using XBMC.

    This is what pisses me off!

    I am not going to leave my system running just So I can watch movies and tv shows.
    My wife just told me that she wanted to play Disney cartoons for our daughter and there was no sound.
    Wow.
    Restart system
    So it's not just one problem.
    There are several issues with plex.

    But
    I have tried using XBMC for a week and to my surprise it's almost dummy proof.
    The only problem I have with XBMC is the system adds files only what it understands, for example the file needs to be in a certain format.
    Tv shows= breaking.bad.s02e01.mkv

    Anything else and it skips it.
    Frustrating to check 400+ movies.

    Once again thank you.
    I wish we could compile the issues and report them here together for dev to update or consider updating
    Cheers
  • quaanquaan Posts: 80Members, Plex Pass Plex Pass
    edited September 2011
    Chris C wrote:

    We still need info about specifically which files you tried to play and which worked and which didn't work.

    I'm also still unclear about exactly how this is manifesting for you. Does the first file you choose to play, regardless of which file it is, always have problems? And subsequent files always work correctly?

    For instance, let's imagine you have three movies: Avatar, Inception, and Spaceballs. You try three tests, and play them in different orders:

    1. Avatar
    2. Inception
    3. Spaceballs.
    Avatar has problems, Inception and Spaceballs are fine.
    
    1. Inception
    2. Avatar
    3. Spaceballs
    Inception has problems, Avatar and Spaceballs are fine.
    
    1. Spaceballs
    2. Inception
    3. Avatar
    Spaceballs has problems, Inception and Avatar are fine.
    

    Are these three scenarios correct? Are things 100% reproducible like that?



    No, you should have both versions. "Plex.log" is the current version of the file and "Plex.old.log" is the previous version of the file. The next time you start up the client, a new "Plex.log" is created and the previous one becomes "Plex.old.log".


    That's correct with the scenarios, but it occurs everytime I wake my Mac from sleep and start a movie/tv show
  • atrusatrus Posts: 11,168Members, Plex Pass, Plex Ninja Plex Ninja
    quaan wrote:

    Hey guys thank you for the replies.
    It is 100% the problem I am having.

    But this problem does not occur using XBMC.

    This is what pisses me off!

    I am not going to leave my system running just So I can watch movies and tv shows.
    My wife just told me that she wanted to play Disney cartoons for our daughter and there was no sound.
    Wow.
    Restart system
    So it's not just one problem.
    There are several issues with plex.

    But
    I have tried using XBMC for a week and to my surprise it's almost dummy proof.
    The only problem I have with XBMC is the system adds files only what it understands, for example the file needs to be in a certain format.
    Tv shows= breaking.bad.s02e01.mkv

    Anything else and it skips it.
    Frustrating to check 400+ movies.

    Once again thank you.
    I wish we could compile the issues and report them here together for dev to update or consider updating
    Cheers

    Do you use 10.7.0 or 10.7.1? (or 10.6 perhaps?)
  • quaanquaan Posts: 80Members, Plex Pass Plex Pass
    i am sorry are you asking about OS or plex version?
    If its OS then its Lion uptodate
  • atrusatrus Posts: 11,168Members, Plex Pass, Plex Ninja Plex Ninja
    quaan wrote:

    i am sorry are you asking about OS or plex version?
    If its OS then its Lion uptodate

    Figured as much. Lion is so full of bugs it makes me sad. Hard to tell if it is a Plex or Apple bug for now :(
    We need to gather the logs from your setup when it happens again. Can you reliably reproduce the bug?
  • quaanquaan Posts: 80Members, Plex Pass Plex Pass
    its happening now.
    My logs are uploaded.
    I can upload again if you wish to
    let me know...
  • atrusatrus Posts: 11,168Members, Plex Pass, Plex Ninja Plex Ninja
    quaan wrote:

    its happening now.
    My logs are uploaded.
    I can upload again if you wish to
    let me know...

    Yep, but the logs you uploaded didn't contain any info from when the bug happened. According to them you didn't try to play any video. So when the problem happens, upload the Plex.log and Plex Media Server.log here. And also mention at what approximate time the bug happened which would make it easier for me to interpret the log.
  • quaanquaan Posts: 80Members, Plex Pass Plex Pass
    Here are the logs
    Issue happened early morning at 3:00
    One tv episode was corrupt, as in gibberish sounds and no video
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