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Video freezes but audio keeps playing

dirtycajunricedirtycajunrice Posts: 13Members, Plex Pass Plex Pass

2 other people have seen the same issue but posted on the old Apple TV post. This just started happening with the last plex pass update. https://forums.plex.tv/discussion/249450/video-freezes-but-audio-still-plays/p2

Are y’all aware of it?


  • LucetiusLucetius Posts: 13Members, Plex Pass Plex Pass

    Same problem here. Started after last update, on both shields we have here. Everything worked perfectly prior to the patch.

    Sever is a Synology NAS (DS3617XS). Network is wired.

    Problem does not exist with the app on our Samsung TV or web app.

  • bl4scottbl4scott Posts: 3Members, Plex Pass Plex Pass

    I am having the same issue. So far I am only seeing this on my shield and presently testing on my Roku3. Has anyone been able to validate if this is a "server" update or a app update?

  • bl4scottbl4scott Posts: 3Members, Plex Pass Plex Pass

    I tired it out on my Roku3 and I did not encounter the same issues as I was having on my shield,

  • OasisdaveOasisdave Posts: 3Validating, Plex Pass Plex Pass

    Still having this issue as of last night

  • steinklatresteinklatre Posts: 1Members, Plex Pass Plex Pass

    I as well have this issue on a MIBOX 3 and NVIDIA shield. I was running on Ubuntu server 16.04 with ZFS media pool. I thought perhaps my setup was flawed or a disk perhaps so did a fresh install and used the official plex docker image and the same issue is present.

  • mtappertmtappert Posts: 39Members, Plex Pass Plex Pass

    This appears to be an issue on many clients. I also have this issue on Android Mobile and TV (Shield).

  • OasisdaveOasisdave Posts: 3Validating, Plex Pass Plex Pass

    I'm getting ready to dump PLEX for Emby as there doesn't seem to be any urgency to get this fixed. I have had nothing but problems with PLEX especially running it from the Shield.

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