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Tautulli - Monitor your Plex Media Server

2456718

Comments

  • rbeatserbeatse Posts: 308Members, Plex Pass Plex Pass

    @rbeatse said:
    I have used PlexPy and love it. I saw that Tautulli was finally out so I followed all of the installation instructions and I believe I have it running (the settings page shows all of the correct Tautulli folders and such and the logs are writing there), but...
    **The main page (home screen) still shows PlexPy and not Tautulli like the screen shots show. What am I doing wrong?
    **I saved the old PlexPy directory, is it possible to get the history from it and have it show for Tautulli so I have my year+ of historical stats?

    Anyone have any thoughts? I followed the instructions here https://github.com/Tautulli/Tautulli-Wiki/wiki/Installation as shown above. Do I need to uninstall something first? Obviously I am doing something wrong but I can't figure out what.

  • GoSpursGoGoSpursGo Posts: 84Members, Plex Pass Plex Pass

    @rbeatse

    What you're seeing is the correct behavior (I believe). The only branch with updated GUI is beta. I'm guessing a soon to be released update on the master will switch over to Tautulli (the new GUI). Someone please correct me if I'm wrong.

  • JonnyWong16JonnyWong16 Posts: 1,666Members, Plex Pass Plex Pass

    @rbeatse said:

    @rbeatse said:
    I have used PlexPy and love it. I saw that Tautulli was finally out so I followed all of the installation instructions and I believe I have it running (the settings page shows all of the correct Tautulli folders and such and the logs are writing there), but...
    **The main page (home screen) still shows PlexPy and not Tautulli like the screen shots show. What am I doing wrong?
    **I saved the old PlexPy directory, is it possible to get the history from it and have it show for Tautulli so I have my year+ of historical stats?

    Anyone have any thoughts? I followed the instructions here https://github.com/Tautulli/Tautulli-Wiki/wiki/Installation as shown above. Do I need to uninstall something first? Obviously I am doing something wrong but I can't figure out what.

    All documentation is for the master branch. There are no "official" instructions on installing the beta.

    Tautulli - Developer | Forums | Reddit | GitHub - Wiki - FAQ | FeatHub | Discord
    Donate: Patreon | Paypal - Bitcoin: 3FdfJAyNWU15Sf11U9FTgPHuP1hPz32eEN

    Please read the guidelines before asking for help! Post your logs!

  • rbeatserbeatse Posts: 308Members, Plex Pass Plex Pass

    @JonnyWong16 said:

    @rbeatse said:

    @rbeatse said:
    I have used PlexPy and love it. I saw that Tautulli was finally out so I followed all of the installation instructions and I believe I have it running (the settings page shows all of the correct Tautulli folders and such and the logs are writing there), but...
    **The main page (home screen) still shows PlexPy and not Tautulli like the screen shots show. What am I doing wrong?
    **I saved the old PlexPy directory, is it possible to get the history from it and have it show for Tautulli so I have my year+ of historical stats?

    Anyone have any thoughts? I followed the instructions here https://github.com/Tautulli/Tautulli-Wiki/wiki/Installation as shown above. Do I need to uninstall something first? Obviously I am doing something wrong but I can't figure out what.

    All documentation is for the master branch. There are no "official" instructions on installing the beta.

    So, all I did was reinstall PlexPy and not the new Tautulli?!? Well, I'm an idiot. I thought it was out of beta. So, is ther a way to get my history back if I still have the old folder structure?

  • GoSpursGoGoSpursGo Posts: 84Members, Plex Pass Plex Pass

    @rbeatse FWIW I did the same thing. I jumped to the conclusion that v2 (Tautulli) was officially released because this thread had been started. I'm still assuming the official launch of Tautulli will be here very soon.

  • rosskinardrosskinard Posts: 48Members, Plex Pass Plex Pass

    Seems with the most recent 2 betas - (v2.0.20-beta (2018-02-24) and v2.0.21-beta (2018-03-04) - history logging is very hit or miss. When I finish watching a show then Tautulli puts it into PAUSED mode and never again logs the next things I play.

    And when others are watching, the history reflects correctly until one of them finishes, and then all "in progress" shows stop updating in history (Started, Paused, Stopped, Duration) but the Home page Activity shows the streams and progress as OK.

    Looks normal in Home -> Activity, but History just stops updating until I restart Tautulli.

    Tautulli logs show the stream start, pause and stop points...but don't show any start of the next thing I started watching.

    Here's my system specs:

    • Git Branch: beta
    • Git Commit Hash: 4d5c3b6df06c01b5e9ec5950cd510e0b1ab9c77e
    • Configuration File: /Applications/PlexPy/config.ini
    • Database File: /Applications/PlexPy/tautulli.db
    • Log File: /Applications/PlexPy/logs/tautulli.log
    • Backup Directory: /Applications/PlexPy/backups
    • Cache Directory: /Applications/PlexPy/cache
    • GeoLite2 Database: Click here to install the GeoLite2 database.
    • Platform: Darwin 17.4.0
    • Python Version: 2.7.10 (default, Jul 15 2017, 17:16:57) [GCC 4.2.1 Compatible Apple LLVM 9.0.0 (clang-900.0.31)]

    macOS High Sierra 10.13.3
    PLEX MEDIA SERVER Version 1.12.0.4829-6de959918
    Plex Web Version 3.37.2

    Not sure what all would help sort it out, but I'm willing to provide whatever info I can.

    Plex Media Server:
    * 2010 Mac Pro, macOS High Sierra, 2x 2.4GHz 6-core Xeon, 64GB RAM, 500GB SSD, 44TB SAS/SATA storage
    Media Players
    * Apple TV 4 (32GB) w/Plex for tvOS 11
    * iPhone 7 Plus (256GB) w/Plex for iOS 11
    * iPad (32GB) w/Plex for iOS 11 (current gen iPad)
    * Plex Media Player - Late-2016 Retina MacBook Pro, 2.9GHz Quad-core i7, 16GB RAM, 1TB PCIe SSD, macOS High Sierra
    * Plex Media Player - Mid-2011 mini, 2.3GHz Dual-core i5, 8GB RAM, 240GB SATA SSD, macOS High Sierra
    * Plex Media Player - Late-2009 mini, 2.26GHz Core 2 Duo, 4GB RAM, 120GB SATA SSD, macOS El Capitan
    * Plex Media Player - Windows 10, 2.53GHz Core2 Duo, 8GB RAM, 120GB SSD, 500GB SATA

  • JonnyWong16JonnyWong16 Posts: 1,666Members, Plex Pass Plex Pass

    @rosskinard said:
    Seems with the most recent 2 betas - (v2.0.20-beta (2018-02-24) and v2.0.21-beta (2018-03-04) - history logging is very hit or miss. When I finish watching a show then Tautulli puts it into PAUSED mode and never again logs the next things I play.

    And when others are watching, the history reflects correctly until one of them finishes, and then all "in progress" shows stop updating in history (Started, Paused, Stopped, Duration) but the Home page Activity shows the streams and progress as OK.

    Looks normal in Home -> Activity, but History just stops updating until I restart Tautulli.

    Tautulli logs show the stream start, pause and stop points...but don't show any start of the next thing I started watching.

    Here's my system specs:

    • Git Branch: beta
    • Git Commit Hash: 4d5c3b6df06c01b5e9ec5950cd510e0b1ab9c77e
    • Configuration File: /Applications/PlexPy/config.ini
    • Database File: /Applications/PlexPy/tautulli.db
    • Log File: /Applications/PlexPy/logs/tautulli.log
    • Backup Directory: /Applications/PlexPy/backups
    • Cache Directory: /Applications/PlexPy/cache
    • GeoLite2 Database: Click here to install the GeoLite2 database.
    • Platform: Darwin 17.4.0
    • Python Version: 2.7.10 (default, Jul 15 2017, 17:16:57) [GCC 4.2.1 Compatible Apple LLVM 9.0.0 (clang-900.0.31)]

    macOS High Sierra 10.13.3
    PLEX MEDIA SERVER Version 1.12.0.4829-6de959918
    Plex Web Version 3.37.2

    Not sure what all would help sort it out, but I'm willing to provide whatever info I can.

    Post logs to gist please.

    Tautulli - Developer | Forums | Reddit | GitHub - Wiki - FAQ | FeatHub | Discord
    Donate: Patreon | Paypal - Bitcoin: 3FdfJAyNWU15Sf11U9FTgPHuP1hPz32eEN

    Please read the guidelines before asking for help! Post your logs!

  • benamirabenamira Posts: 147Members, Plex Pass Plex Pass

    I have an issue when trying to update from version 2.0.20 to 2.0.21 beta.

    Here the logs:

    2018-03-09 09:44:38 WARNING Tautulli Monitor :: Plex remote access port mapped, but mapping failed, ping attempt 1.
    2018-03-09 09:42:39 INFO Tautulli Config :: Writing configuration to file

    2018-03-09 09:42:38 ERROR Uncaught exception: Traceback (most recent call last):
    File "C:\plexpy2\plexpy\plexpy\logger.py", line 299, in new_run
    old_run(*args, **kwargs)
    File "C:\Python27\lib\threading.py", line 763, in run
    self.__target(*self.__args, **self.__kwargs)
    File "C:\plexpy2\plexpy\plexpy\web_socket.py", line 152, in run
    ws.shutdown()

    UnboundLocalError: local variable 'ws' referenced before assignment
    2018-03-09 09:42:38 ERROR Tautulli WebSocket :: local variable 'ws' referenced before assignment.
    2018-03-09 09:42:38 INFO Tautulli WebStart :: Starting Tautulli web server on http://0.0.0.0:8181/
    2018-03-09 09:42:38 INFO Re-scheduled background task: Check for Plex remote access
    2018-03-09 09:42:38 DEBUG Tautulli Monitor :: Checking for active streams.
    2018-03-09 09:42:38 INFO Scheduled background task: Refresh libraries list
    2018-03-09 09:42:38 INFO Scheduled background task: Refresh users list
    2018-03-09 09:42:38 INFO Scheduled background task: Check for Plex remote access
    2018-03-09 09:42:38 INFO Scheduled background task: Refresh Plex server URLs
    2018-03-09 09:42:38 INFO Scheduled background task: Backup Tautulli config
    2018-03-09 09:42:38 INFO Scheduled background task: Backup Tautulli database
    2018-03-09 09:42:38 INFO Scheduled background task: Check GitHub for updates
    2018-03-09 09:42:38 INFO Tautulli WebSocket :: Ready
    2018-03-09 09:42:38 INFO Tautulli WebSocket :: Connection attempt 1.
    2018-03-09 09:42:38 INFO Tautulli WebSocket :: Opening secure websocket.
    2018-03-09 09:42:38 DEBUG Tautulli Monitor :: Checking for active streams.
    2018-03-09 09:42:38 INFO Tautulli NotificationHandler :: Starting background notification handler (2 threads).
    2018-03-09 09:42:38 INFO Tautulli Libraries :: Libraries list refreshed.
    2018-03-09 09:42:38 INFO Tautulli Config :: Writing configuration to file
    2018-03-09 09:42:37 DEBUG Tautulli Pmsconnect :: No library data.
    2018-03-09 09:42:37 DEBUG Tautulli Pmsconnect :: No library data.
    2018-03-09 09:42:37 DEBUG Tautulli Pmsconnect :: No library data.
    2018-03-09 09:42:37 DEBUG Tautulli Pmsconnect :: No library data.
    2018-03-09 09:42:37 DEBUG Tautulli Pmsconnect :: No library data.
    2018-03-09 09:42:36 INFO Tautulli Libraries :: Requesting libraries list refresh...
    2018-03-09 09:42:36 INFO Tautulli Users :: Users list refreshed.
    2018-03-09 09:42:35 INFO Tautulli Users :: Requesting users list refresh...
    2018-03-09 09:42:35 INFO Tautulli Config :: Writing configuration to file
    2018-03-09 09:42:35 INFO Tautulli PlexTV :: Server URL retrieved.
    2018-03-09 09:42:34 INFO Tautulli PlexTV :: Requesting resources for server...
    2018-03-09 09:42:33 DEBUG Requesting URL via GET method: https://api.github.com/repos/Tautulli/Tautulli/releases
    2018-03-09 09:42:33 INFO New version is available. You are 27 commits behind
    2018-03-09 09:42:33 DEBUG In total, 27 commits behind
    2018-03-09 09:42:33 DEBUG Requesting URL via GET method: https://api.github.com/repos/Tautulli/Tautulli/compare/4d5c3b6df06c01b5e9ec5950cd510e0b1ab9c77e...ab34a742107493e01ce0cbd75fce4e5bb3bef148
    2018-03-09 09:42:33 INFO Comparing currently installed version with latest GitHub version
    2018-03-09 09:42:33 DEBUG Latest version is 4d5c3b6df06c01b5e9ec5950cd510e0b1ab9c77e
    2018-03-09 09:42:32 DEBUG Requesting URL via GET method: https://api.github.com/repos/Tautulli/Tautulli/commits/beta
    2018-03-09 09:42:32 INFO Retrieving latest version information from GitHub
    2018-03-09 09:42:32 DEBUG Git output: origin/beta
    2018-03-09 09:42:32 DEBUG Trying to execute: "git rev-parse --abbrev-ref --symbolic-full-name @{u}" with shell in C:\plexpy2\plexpy
    2018-03-09 09:42:32 DEBUG Git output: ab34a742107493e01ce0cbd75fce4e5bb3bef148
    2018-03-09 09:42:32 DEBUG Trying to execute: "git rev-parse HEAD" with shell in C:\plexpy2\plexpy
    2018-03-09 09:42:32 INFO Checking if configuration upgrades are required...
    2018-03-09 09:42:32 INFO Checking if the database upgrades are required...
    2018-03-09 09:42:27 INFO Restarting Tautulli with ['C:\Python27\python.exe', 'C:\plexpy2\plexpy\Tautulli.py', '--nolaunch']
    2018-03-09 09:42:27 INFO Tautulli is restarting...
    2018-03-09 09:42:27 INFO Output: From https://github.com/JonnyWong16/plexpy
    * branch beta -> FETCH_HEAD
    Updating ab34a74..4d5c3b6
    error: The following untracked working tree files would be overwritten by merge:
    Tautulli.py
    Please move or remove them before you can merge.
    Aborting
    2018-03-09 09:42:27 ERROR Unable to update from git: Aborting2018-03-09 09:44:38 WARNING Tautulli Monitor :: Plex remote access port mapped, but mapping failed, ping attempt 1.
    2018-03-09 09:42:39 INFO Tautulli Config :: Writing configuration to file
    2018-03-09 09:42:38 ERROR Uncaught exception: Traceback (most recent call last):
    File "C:\plexpy2\plexpy\plexpy\logger.py", line 299, in new_run
    old_run(*args, **kwargs)
    File "C:\Python27\lib\threading.py", line 763, in run
    self.__target(*self.__args, **self.__kwargs)
    File "C:\plexpy2\plexpy\plexpy\web_socket.py", line 152, in run
    ws.shutdown()
    UnboundLocalError: local variable 'ws' referenced before assignment
    2018-03-09 09:42:38 ERROR Tautulli WebSocket :: local variable 'ws' referenced before assignment.
    2018-03-09 09:42:38 INFO Tautulli WebStart :: Starting Tautulli web server on http://0.0.0.0:8181/
    2018-03-09 09:42:38 INFO Re-scheduled background task: Check for Plex remote access
    2018-03-09 09:42:38 DEBUG Tautulli Monitor :: Checking for active streams.
    2018-03-09 09:42:38 INFO Scheduled background task: Refresh libraries list
    2018-03-09 09:42:38 INFO Scheduled background task: Refresh users list
    2018-03-09 09:42:38 INFO Scheduled background task: Check for Plex remote access
    2018-03-09 09:42:38 INFO Scheduled background task: Refresh Plex server URLs
    2018-03-09 09:42:38 INFO Scheduled background task: Backup Tautulli config
    2018-03-09 09:42:38 INFO Scheduled background task: Backup Tautulli database
    2018-03-09 09:42:38 INFO Scheduled background task: Check GitHub for updates
    2018-03-09 09:42:38 INFO Tautulli WebSocket :: Ready
    2018-03-09 09:42:38 INFO Tautulli WebSocket :: Connection attempt 1.
    2018-03-09 09:42:38 INFO Tautulli WebSocket :: Opening secure websocket.
    2018-03-09 09:42:38 DEBUG Tautulli Monitor :: Checking for active streams.
    2018-03-09 09:42:38 INFO Tautulli NotificationHandler :: Starting background notification handler (2 threads).
    2018-03-09 09:42:38 INFO Tautulli Libraries :: Libraries list refreshed.
    2018-03-09 09:42:38 INFO Tautulli Config :: Writing configuration to file
    2018-03-09 09:42:37 DEBUG Tautulli Pmsconnect :: No library data.
    2018-03-09 09:42:37 DEBUG Tautulli Pmsconnect :: No library data.
    2018-03-09 09:42:37 DEBUG Tautulli Pmsconnect :: No library data.
    2018-03-09 09:42:37 DEBUG Tautulli Pmsconnect :: No library data.
    2018-03-09 09:42:37 DEBUG Tautulli Pmsconnect :: No library data.
    2018-03-09 09:42:36 INFO Tautulli Libraries :: Requesting libraries list refresh...
    2018-03-09 09:42:36 INFO Tautulli Users :: Users list refreshed.
    2018-03-09 09:42:35 INFO Tautulli Users :: Requesting users list refresh...
    2018-03-09 09:42:35 INFO Tautulli Config :: Writing configuration to file
    2018-03-09 09:42:35 INFO Tautulli PlexTV :: Server URL retrieved.
    2018-03-09 09:42:34 INFO Tautulli PlexTV :: Requesting resources for server...
    2018-03-09 09:42:33 DEBUG Requesting URL via GET method: https://api.github.com/repos/Tautulli/Tautulli/releases
    2018-03-09 09:42:33 INFO New version is available. You are 27 commits behind
    2018-03-09 09:42:33 DEBUG In total, 27 commits behind
    2018-03-09 09:42:33 DEBUG Requesting URL via GET method: https://api.github.com/repos/Tautulli/Tautulli/compare/4d5c3b6df06c01b5e9ec5950cd510e0b1ab9c77e...ab34a742107493e01ce0cbd75fce4e5bb3bef148
    2018-03-09 09:42:33 INFO Comparing currently installed version with latest GitHub version
    2018-03-09 09:42:33 DEBUG Latest version is 4d5c3b6df06c01b5e9ec5950cd510e0b1ab9c77e
    2018-03-09 09:42:32 DEBUG Requesting URL via GET method: https://api.github.com/repos/Tautulli/Tautulli/commits/beta
    2018-03-09 09:42:32 INFO Retrieving latest version information from GitHub
    2018-03-09 09:42:32 DEBUG Git output: origin/beta
    2018-03-09 09:42:32 DEBUG Trying to execute: "git rev-parse --abbrev-ref --symbolic-full-name @{u}" with shell in C:\plexpy2\plexpy
    2018-03-09 09:42:32 DEBUG Git output: ab34a742107493e01ce0cbd75fce4e5bb3bef148
    2018-03-09 09:42:32 DEBUG Trying to execute: "git rev-parse HEAD" with shell in C:\plexpy2\plexpy
    2018-03-09 09:42:32 INFO Checking if configuration upgrades are required...
    2018-03-09 09:42:32 INFO Checking if the database upgrades are required...
    2018-03-09 09:42:27 INFO Restarting Tautulli with ['C:\Python27\python.exe', 'C:\plexpy2\plexpy\Tautulli.py', '--nolaunch']
    2018-03-09 09:42:27 INFO Tautulli is restarting...
    2018-03-09 09:42:27 INFO Output: From https://github.com/JonnyWong16/plexpy
    * branch beta -> FETCH_HEAD
    Updating ab34a74..4d5c3b6
    error: The following untracked working tree files would be overwritten by merge:
    Tautulli.py
    Please move or remove them before you can merge.
    Aborting
    2018-03-09 09:42:27 ERROR Unable to update from git: Aborting
    2018-03-09 09:42:27 DEBUG Git output: From https://github.com/JonnyWong16/plexpy
    * branch beta -> FETCH_HEAD
    Updating ab34a74..4d5c3b6
    error: The following untracked working tree files would be overwritten by merge:
    Tautulli.py
    Please move or remove them before you can merge.
    Aborting
    2018-03-09 09:42:25 DEBUG Trying to execute: "git pull origin beta" with shell in C:\plexpy2\plexpy
    2018-03-09 09:42:25 INFO Tautulli is updating...
    2018-03-09 09:42:25 INFO Tautulli Config :: Writing configuration to file
    2018-03-09 09:42:25 INFO Tautulli NotificationHandler :: Notification thread exiting...
    2018-03-09 09:42:25 INFO Tautulli NotificationHandler :: Notification thread exiting...
    2018-03-09 09:42:19 INFO Received signal: update
    2018-03-09 09:42:18 INFO Tautulli Config :: Writing configuration to file

    Local PMS + Tautulli on Standalone Server -- Windows 10 (Passmark: 10114). Backend: NAS (FreeNAS+QNAP)

    Official Plex Cloud Beta (currently testing). Backend: Amazon Drive & Google Drive

    Plex on Dedicated Hosted Server (Cloud) - Ubuntu 16.04 (Passmark: 10032). Backend: Amazon Drive EU WEST & Google Drive & Amazon Drive US

    Clients: iMac (PMP, Chrome, Safari), Mac Mini (PMP), MBPr 15" (PMP), iPad Air 2, iPad 2, iPhone 6S, iPhone 6, Chromecast, Roku3, Apple TV 4, Sony PS4

    Sharing with friends and family (Average 1-3 users. Peaks: 10 users)

     

  • JonnyWong16JonnyWong16 Posts: 1,666Members, Plex Pass Plex Pass
    edited March 10

    Tautulli - Developer | Forums | Reddit | GitHub - Wiki - FAQ | FeatHub | Discord
    Donate: Patreon | Paypal - Bitcoin: 3FdfJAyNWU15Sf11U9FTgPHuP1hPz32eEN

    Please read the guidelines before asking for help! Post your logs!

  • tycho1974tycho1974 Posts: 257Members, Plex Pass Plex Pass

    I was previously running the latest beta with no issues, but I wanted to switch over to the official release. I followed the directions on the reddit thread, but now nothing works. Tautulli won't start, and I have no idea why. Here's what I get when I try to start tautulli.pyc:

    2018-03-10 14:18:43 - INFO :: MainThread : Checking to see if the database has all tables....
    2018-03-10 14:18:43 - DEBUG :: MainThread : Trying to execute: "git rev-parse HEAD" with shell in C:\PlexPy
    2018-03-10 14:18:43 - DEBUG :: MainThread : Git output: cfd30996264b7e9fe4ef87f02d1cc52d1ae8bfca
    2018-03-10 14:18:43 - DEBUG :: MainThread : Trying to execute: "git rev-parse --abbrev-ref HEAD" with shell in C:\PlexPy
    2018-03-10 14:18:43 - DEBUG :: MainThread : Git output: master
    2018-03-10 14:18:43 - INFO :: MainThread : Retrieving latest version information from GitHub
    2018-03-10 14:18:43 - DEBUG :: MainThread : Requesting URL via GET method: https://api.github.com/repos/Tautulli/plexpy/commits/master
    2018-03-10 14:18:43 - ERROR :: MainThread : Unable to connect to remote host because of a SSL error. It is likely that your system cannot verify the validityof the certificate. The remote certificate is either self-signed, or the remote server uses SNI. See the wiki for more information on this topic.
    2018-03-10 14:18:43 - WARNING :: MainThread : Could not get the latest version from GitHub. Are you running a local development version?
    2018-03-10 14:18:43 - INFO :: MainThread : PlexPy PlexTV :: Requesting URLs for server...
    2018-03-10 14:18:43 - INFO :: MainThread : PlexPy Config :: Writing configuration to file
    2018-03-10 14:18:44 - INFO :: MainThread : PlexPy Config :: Writing configuration to file
    2018-03-10 14:18:44 - INFO :: MainThread : PlexPy PlexTV :: Server URL retrieved.
    2018-03-10 14:18:44 - INFO :: MainThread : PlexPy Pmsconnect :: Requesting name from server...
    2018-03-10 14:18:44 - INFO :: MainThread : PlexPy PlexTV :: Requesting users list refresh...
    2018-03-10 14:18:46 - INFO :: MainThread : PlexPy PlexTV :: Users list refreshed.
    2018-03-10 14:18:46 - INFO :: MainThread : PlexPy Pmsconnect :: Requesting libraries list refresh...
    2018-03-10 14:18:47 - INFO :: MainThread : PlexPy Config :: Writing configuration to file
    2018-03-10 14:18:47 - INFO :: MainThread : PlexPy Pmsconnect :: Libraries list refreshed.
    2018-03-10 14:18:47 - INFO :: MainThread : Scheduled background task: Check GitHub for updates
    2018-03-10 14:18:47 - INFO :: MainThread : Scheduled background task: Refresh Plex server URLs
    2018-03-10 14:18:47 - INFO :: MainThread : Scheduled background task: Refresh Plex server name
    2018-03-10 14:18:47 - INFO :: MainThread : Scheduled background task: Check for recently added items
    2018-03-10 14:18:47 - INFO :: MainThread : Scheduled background task: Check for Plex remote access
    2018-03-10 14:18:47 - INFO :: MainThread : Scheduled background task: Check for Plex updates
    2018-03-10 14:18:47 - INFO :: MainThread : Scheduled background task: Refresh users list
    2018-03-10 14:18:47 - INFO :: MainThread : Scheduled background task: Refresh libraries list
    2018-03-10 14:18:47 - INFO :: MainThread : Scheduled background task: Backup PlexPy database
    2018-03-10 14:18:47 - INFO :: MainThread : Scheduled background task: Backup PlexPy config
    2018-03-10 14:18:47 - ERROR :: MainThread : Uncaught exception: Traceback (most recent call last):
      File "C:\PlexPy\Tautulli.py", line 263, in <module>
      File "C:\PlexPy\Tautulli.py", line 227, in main
      File "C:\PlexPy\plexpy\config.py", line 726, in __getattr__
        return self.check_setting(name)
      File "C:\PlexPy\plexpy\config.py", line 678, in check_setting
        key, definition_type, section, ini_key, default = self._define(key)
      File "C:\PlexPy\plexpy\config.py", line 661, in _define
        definition = _CONFIG_DEFINITIONS[key]
    KeyError: 'HTTPS_CERT_CHAIN'
    
    Traceback (most recent call last):
      File "C:\PlexPy\Tautulli.py", line 263, in <module>
      File "C:\PlexPy\Tautulli.py", line 227, in main
      File "C:\PlexPy\plexpy\config.py", line 726, in __getattr__
        return self.check_setting(name)
      File "C:\PlexPy\plexpy\config.py", line 678, in check_setting
        key, definition_type, section, ini_key, default = self._define(key)
      File "C:\PlexPy\plexpy\config.py", line 661, in _define
        definition = _CONFIG_DEFINITIONS[key]
    KeyError: 'HTTPS_CERT_CHAIN'
    
  • JonnyWong16JonnyWong16 Posts: 1,666Members, Plex Pass Plex Pass

    @tycho1974 said:
    I was previously running the latest beta with no issues, but I wanted to switch over to the official release. I followed the directions on the reddit thread, but now nothing works. Tautulli won't start, and I have no idea why. Here's what I get when I try to start tautulli.pyc:

    Did you follow the switching from Beta instructions? It looks like you didn't do the git commands properly.

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  • tycho1974tycho1974 Posts: 257Members, Plex Pass Plex Pass

    @JonnyWong16 said:

    Did you follow the switching from Beta instructions? It looks like you didn't do the git commands properly.

    I did, yes:

    • I shutdown Tautulli properly
    • I ran git checkout master
    • I ran git pull
    • Tried and failed to start Tautulli

    For reference, here's what I see when I run "git pull":

    There is no tracking information for the current branch.
    Please specify which branch you want to merge with.
    See git-pull(1) for details.
    
        git pull <remote> <branch>
    
    If you wish to set tracking information for this branch you can do so with:
    
        git branch --set-upstream-to=origin/<branch> master
    
  • JonnyWong16JonnyWong16 Posts: 1,666Members, Plex Pass Plex Pass

    @tycho1974 said:

    @JonnyWong16 said:

    Did you follow the switching from Beta instructions? It looks like you didn't do the git commands properly.

    I did, yes:

    • I shutdown Tautulli properly
    • I ran git checkout master
    • I ran git pull
    • Tried and failed to start Tautulli

    For reference, here's what I see when I run "git pull":

    There is no tracking information for the current branch.
    Please specify which branch you want to merge with.
    See git-pull(1) for details.

    git pull

    If you wish to set tracking information for this branch you can do so with:

    git branch --set-upstream-to=origin/ master

    Follow these git instructions:

    https://github.com/Tautulli/Tautulli-Wiki/wiki/Frequently-Asked-Questions#general-q5

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  • tycho1974tycho1974 Posts: 257Members, Plex Pass Plex Pass
  • JamminRJamminR Posts: 3,355Members, Plex Pass Plex Pass
    edited March 11

    @JonnyWong16 - Should ask a forum mod/ninja to close the Plexpy thread. Still got people that (apparently?) can't read posting in it.

    And, question for anyone... I've been running beta branch for quite sometime. (Even nightly for a while, but switched back to beta after a nightly bug that took a few hours to have corrected). If I switch to master, and have to perform the hard reset as listed in the FAQ #5, will I lose config and db? I know I have backups, but didn't know if next step after shell commands would be 'copy config and db back to \Tautulli folder.'

    Server - HW: I7-4790K(Haswell), 16GB - SW: Win10 Pro + PMS v1.12.3.4973
    Misc. HW: HDHR Extend + 2TB RAID1(Intel Z87) + 4x4TB RAID5(QNAP TS-653Pro)
    Shares - From: 2  - To: 18(5) - Potential lifetime PlexPass data generating product customer!
    ISP: ~20mbps up/1TB monthly "cap" - (Monthly avg. xfer ~450gb)
    Search the Plex WIKI before asking silly questions.
    Plex stuff I favor - Tautulli - UASv3 - PlexEmail - FMoviesPlus
  • paul14075@gmail.compaul14075@gmail.com Posts: 2Members

    my plex.tv account is SSO though google. How do I log in to tautulli?

  • JamminRJamminR Posts: 3,355Members, Plex Pass Plex Pass
    edited March 11

    @paul14075@gmail.com
    EDIT - what JonnyWong16 says below
    *** JamminR makes mental note for future.

    Server - HW: I7-4790K(Haswell), 16GB - SW: Win10 Pro + PMS v1.12.3.4973
    Misc. HW: HDHR Extend + 2TB RAID1(Intel Z87) + 4x4TB RAID5(QNAP TS-653Pro)
    Shares - From: 2  - To: 18(5) - Potential lifetime PlexPass data generating product customer!
    ISP: ~20mbps up/1TB monthly "cap" - (Monthly avg. xfer ~450gb)
    Search the Plex WIKI before asking silly questions.
    Plex stuff I favor - Tautulli - UASv3 - PlexEmail - FMoviesPlus
  • JonnyWong16JonnyWong16 Posts: 1,666Members, Plex Pass Plex Pass

    @paul14075@gmail.com said:
    my plex.tv account is SSO though google. How do I log in to tautulli?

    You can't easily and you will have to work around it by finding your token manually. (Note this may only be a temporary token and not a permanent token).

    https://support.plex.tv/articles/204059436-finding-an-authentication-token-x-plex-token/

    Then open up the config.ini file and set

    pms_token = YOUR_TOKEN_HERE
    

    and

    first_run_complete = 1
    

    You should be able to start up Tautulli and configure everything else in the settings.

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  • Pyrotech1620Pyrotech1620 Posts: 3Members, Plex Pass Plex Pass

    First off @JonnyWong16 this is amazing! I loved PlexPy and Tautulli is even nicer!! I love the changes and look forward to see what else is coming. I do have 1 question. Any plans on making an iOS app like you are for Android? =]. It still looks great on mobile device in Safari but having a dedicated app with push notifications would be amazing!

  • Intruder71Intruder71 Posts: 88Members, Plex Pass Plex Pass

    Hmm mine just updated to tautulli I don't know why... Anyway I can login fine but getting no now playing, tried to fresh the token but it says authentication failed even though I seem to be logged in, anyone got any clues?

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