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Alexa Hates Guns 'N Roses and then offers Movies instead of Music.

systemsharksystemshark Posts: 215Members, Plex Pass, TunerTester Plex Pass


When trying to play music via Alex from PMS (see my both post about Oh Something when wrong, I've alerted the Plex Team to take a look.)

I've discovered Alexa can't match to Guns N Roses. The Alexa skill get very confused and jumps from music over to films. eg

Richard -> Alexia Ask Plex to play music by Guns 'N Roses
Alexa -> I'm sorry I couldnt find the artist Guns 'N Roses on the plex Server..... Suggest Something ?
Richard -> Suggest Something
Alexa -> How aBout Continuing Your Viewing of Harry Potter....
Richard -> No thnak you,
Alexa -> Would you like the NingaGo Movie?
Richard -> No.

as it it goes on, I'm going to upload a voice recording for your enjoyment! (see the zip file)

Two Issues this have highlighted.

1) No Match To Gun 'N 'Roses. I guess this is because of Alexa's conversion into Guns AND Roses and that's failed on Plex Server
2) If I'm asking for Music, Surely the Alexa Skill should offer more music from this collection (see screenshot)

Thoughts Please...

Regards Richard

Best Answer


  • vanstinatorvanstinator Plex Voice Control Posts: 812Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee

    I'd guess the ' part of the title is throwing off the search. As a temporary workaround try renaming the artist to Guns and Roses. There's some internal discussion ongoing internally to identify pain points in the search algorithm and to improve it as punctuation cases are especially painful.

    Projects I currently develop or maintain

    Classic Forum for Plex - A forum skin that aims to replicate the classic forum experience as best as possible without taking away some of the better things about the new forum.

    PlexWink - A Plex Channel that monitors Plex and controls your smart lights based on playback.

    UASViewer - A Plex Channel for the Unsupported App Store that lets you browse channels right from Plex.

  • NewPlazaNewPlaza Posts: 1,613Members, Plex Pass Plex Pass

    That's Alexa? Stone age. That would frustrate me right to a hammer.

  • systemsharksystemshark Posts: 215Members, Plex Pass, TunerTester Plex Pass


    Any chance of Updating the Skill to offer 'Suggestions' Whcih are in context, eg Music when I asked for Music not Films.

    And As for Changing Gun'NRoses in the Media Data.... Are we sure we should be hacking our Meta data to make your Alexa Service work?

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