If you have not already, we suggest setting your Plex username to something else rather than email which is displayed on your posts in forum. You can change the username at https://app.plex.tv/desktop#!/account
Welcome to our forums! Please take a few moments to read through our Community Guidelines (also conveniently linked in the header at the top of each page). There, you'll find guidelines on conduct, tips on getting the help you may be searching for, and more!

Chromecast and Subtitles

ihshinronihshinron Posts: 4Members ✭✭

Hello, I'm having issues playing some files with Chromecast Ultra. The issue is with subtitles, if I play some files WITH subtitles it keeps waiting to cast and after a while the error says it can't cast it.
If I play the same file without the subtitles it plays without a problem.

What can I do? I've already changed settings for subtitles (burn always, auto and as picture) on my mobile app before casting to chromecast...

I'm currently using:
Nvidia shield as server with version: 6.17.0.4824 (b2e10411)
OnePlus Phone running Android 8.0 with Plex version 6.17.0.4824

Attached the logs. The subtitle file is the one downloaded from Agent automatically. It's an SRT file.

Answers

  • Zer0SquaredZer0Squared Posts: 35Members, Plex Pass Plex Pass
    edited May 17

    I'm having the same exact problem. I've also noticed that Plex is now transcoding all of my SRT files over to ASS subtitle format. Why?? I can play ALL of my files without subtitles so something was updated and broke the subtitles code.

    Please fix! I have to use subtitles to watch everything and now half my library won't play.

  • ihshinronihshinron Posts: 4Members ✭✭

    I've searched through the forum but could not find anything recent on this topic.
    Any moderator that can provide some informatiin? Or workaround?

  • Zer0SquaredZer0Squared Posts: 35Members, Plex Pass Plex Pass
    edited May 18

    WHY? SRT's work just fine! Fix it.

    I even used "Subtitle Edit" to convert a sub to .ass format to test and it still wouldn't play. Got this instead.

    Playback Error
    Conversion failed. The transcoder process crashed.

  • Zer0SquaredZer0Squared Posts: 35Members, Plex Pass Plex Pass

    Any answers, please?

  • Zer0SquaredZer0Squared Posts: 35Members, Plex Pass Plex Pass

    Is no one else having this issue?

  • Zer0SquaredZer0Squared Posts: 35Members, Plex Pass Plex Pass

    No one's even responding in the Plex Pass forums either on this topic.

  • duncanbeeversduncanbeevers Posts: 69Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee

    @Zer0Squared

    The library we use for soft subtitle display, libjass consumes ASS subtitles, so SRT subtitles are transcoded to ASS.

    It would be helpful if you could supply a subtitle file that causes playback to fail. With a specimen that reproduces the issue, we may be able to zero-in on what exactly is going wrong.

  • mattrakmattrak Posts: 20Members, Plex Pass Plex Pass

    I'd like to. When I try to drag and drop the srt file that causes me problem, it says : the format is not allowed.

Sign In or Register to comment.