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Plex Media Player Remove duplicate folder and Empty Recycle Bin

giorgioubaldelligiorgioubaldelli Members Posts: 5 ✭✭

I am using Plex Media Player and I would like to empty my Recycle bin.
It seems to be full with some empty folder. This is only from Media Player Folder View; the storage is ok.

I have noticed also a lot of empty folder named "Folder Name - Copy (n)" and I would like to delete them too.

Anyone can help me to address this issue?

Thanks,

Giorgio

Best Answer

  • OttoKernerOttoKerner Members, Plex Pass, Plex Ninja Posts: 30,875 Plex Ninja
    Accepted Answer

    These folders must at least have been there, when the library was updated once.
    Simply update the library again ('Scan library Files')
    https://support.plex.tv/articles/200392106-library-actions/

    Once that is finished, empty the library trash.

    If that still doesn't work, Edit your library
    go to the 'Add Folders' tab and verify that all folder paths referenced there,

    • are still in existence
    • folders are not completely empty
    • each folder is accessible to Plex Server (which is not as easily done as said, because on some NAS platforms, Plex runs under a different user account [plex], so you must learn about Linux permissions )
    Got help? Help others too - by reporting back with your results!
    Have you checked the Documentation before posting a question in the forums?
    Use the SEARCH function before starting a new thread!
    No PMs unless requested, please! Do not use 'verbose' logging

Answers

  • OttoKernerOttoKerner Members, Plex Pass, Plex Ninja Posts: 30,875 Plex Ninja

    Could you please provide some screenshots?
    I have a hard time to understand what you are experiencing.

    Got help? Help others too - by reporting back with your results!
    Have you checked the Documentation before posting a question in the forums?
    Use the SEARCH function before starting a new thread!
    No PMs unless requested, please! Do not use 'verbose' logging
  • OttoKernerOttoKerner Members, Plex Pass, Plex Ninja Posts: 30,875 Plex Ninja

    You are using the 'folder view'.

    Plex is not a file manager.
    Use the file manager of your operating system or your NAS to get rid of those folders.

    Got help? Help others too - by reporting back with your results!
    Have you checked the Documentation before posting a question in the forums?
    Use the SEARCH function before starting a new thread!
    No PMs unless requested, please! Do not use 'verbose' logging
  • giorgioubaldelligiorgioubaldelli Members Posts: 5 ✭✭

    Hi Otto thank you for your reply,
    I think that this is a Render Bug of the Folder View. In the File System of my NAS everything is OK.

    In the Folder View I saw those Folders and quite the same in the browsing the recycle bin.
    I cannot delete them for 2 reason:
    1. there is nothing to delete (they seem to be ghost folders)
    2. no button is provided in the Plex Media Player for those kind of empty folders (for other content I can delete the files from the Media Player)

    I would like just to remove them from my Folder View.

    Regards,

    Giorgio

  • OttoKernerOttoKerner Members, Plex Pass, Plex Ninja Posts: 30,875 Plex Ninja
    Accepted Answer

    These folders must at least have been there, when the library was updated once.
    Simply update the library again ('Scan library Files')
    https://support.plex.tv/articles/200392106-library-actions/

    Once that is finished, empty the library trash.

    If that still doesn't work, Edit your library
    go to the 'Add Folders' tab and verify that all folder paths referenced there,

    • are still in existence
    • folders are not completely empty
    • each folder is accessible to Plex Server (which is not as easily done as said, because on some NAS platforms, Plex runs under a different user account [plex], so you must learn about Linux permissions )
    Got help? Help others too - by reporting back with your results!
    Have you checked the Documentation before posting a question in the forums?
    Use the SEARCH function before starting a new thread!
    No PMs unless requested, please! Do not use 'verbose' logging
  • giorgioubaldelligiorgioubaldelli Members Posts: 5 ✭✭

    Thanks Otto, you got the point.
    After scanned the library again and emptied the trash all the ghost folder are gone away.

    thanks again.

    G.

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