If you have not already, we suggest setting your Plex username to something else rather than email which is displayed on your posts in forum. You can change the username at https://app.plex.tv/desktop#!/account
Welcome to our forums! Please take a few moments to read through our Community Guidelines (also conveniently linked in the header at the top of each page). There, you'll find guidelines on conduct, tips on getting the help you may be searching for, and more!

No audio on some content after Roku 4.3 update

NaviNavi Posts: 2Members, Plex Pass Plex Pass
While I'm loving the new 2.0 app on my Roku, I've been having issues with some of my content not playing audio since the Roku 4.3 update. I'm working on trying to narrow it down to what the common thread is on the files that I have no sound on. Is there anything in the server logs that I could look at or provide here to assist in figuring out what is going on?

So far, I know that my 1st Gen Roku running firmware v3.1, my Apple TV2, and the Plex Media Center on a PC can play a video with sound that my 2nd Gen Roku running firmware 4.3 cannot.

Any ideas on what is going on?


  • scyberscyber Posts: 303Members, Plex Pass Plex Pass
    Is the content 5.1? Is 5.1 audio enabled on the R2? Do you have it hooked up to a compatible 5.1 sound system? 5.1 isn't specific to 4.3 or the 2.0 beta, but if audio works on the r1, but not the r2, 5.1 is my first guess.
  • NaviNavi Posts: 2Members, Plex Pass Plex Pass
    I have both 2.0 and 5.1 content that don't have any sound when played thru my Roku 2 XS. Prior to 4.3, I've been able to watch both 5.1 and 2.0 content for months without any issues and as of this weekend, things stopped working. I have my Roku hooked up to my TV directly and have it set to stereo in the Roku settings.

    After reading your post, I decided to hook the Roku up to my main setup in the living room and run it thru my stereo and was able to play all of my content with sound. So now I'm wondering what changed since the update to make some of my files to no longer play when hooked directly to my second TV. In the meantime, I'll be swapping my AppleTV and Roku units until I can find a solution.
  • New to PLEX. Existing Roku user. Setup PLEX server today have audio when streaming to my laptop.

    When I install PLEX channel on Roku I can stream video but there is no audio. Additionally, once I install the PLEX app I don't have audio on any Roku channels, Netflix, Pandora, etc... no audio. To get audio back I have to remove PLEX channel and reboot the Roku.

  • djeglindjeglin Posts: 17Members Plex Pass
    I second the comment above about losing audio across the whole Roku when trying to play some video from Plex. It seems to be anything that has to be transcoded that causes the problem (including youtube videos)
  • Koshu73Koshu73 Posts: 2Members
    i have roku 2 and windows 7. set up media server today and all works well except no audio when streaming via the roku. would be coolest thing ever it we could get some audio happening here. please help!
  • Chip "Mini" MoonChip "Mini" Moon Posts: 384Plex Pass, Plex Ninja Plex Ninja
    What version of PMS are you running?

    Media Server
    OS - OSX Mountain Lion 10.8.4
    Samsung 830 Series 64GB SSD
    ASUS - P8Z68-V LX
    Intel i7 2600 3.4 Ghz - Sandy Bridge Overclocked to 4.3 Ghz
    GT-430 2GB DDR3
    3x - 2TB WD Caviar Black SATA HDD (ZFS Filesystem)
    16GB Kingston HyperX Blu DDR3

    5 - Roku 2 XS
    3 - Blackberry Playbook
    1 - PS3 / Xbox360
    1 - iPad Mini
    2 - iPad
    4 - iPhone 4S
    1 - MK802 II
    1 - Vizio Co-Star
  • jmjfjmjf Posts: 63Members ✭✭
    The issue might be related to what I described in this thread:


    Possible workaround is described in the last post there.
Sign In or Register to comment.