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Aspect ratio issue with Galaxy S3

andromedanevelandromedanevel Posts: 3
edited August 2012 in Plex for Android (old)
only with HLS on
I've just started to use Plex on my Ubuntu 11.04 computer to be able to stream video to my Galaxy S3. Everything worked more or less right out of the box and I'm able to watch movies on my phone. But movies with an aspect ratio of 2.35:1 are stretched to full screen. The button to correct this does not work. However if I turn off HLS then the aspect ratio is fine but I have the feeling that the quality of the video is a bit less. This only happens when the video is transcoded.

Any fix on this?

Edit: 4:3 movies are stretched to fit the width while 2.35:1 movies are squished to fit the height. While if I use direct play, the aspect ratio is always correct. Only on transcode with HLS on does this happen. Please, what can I do about it? Many 1080p movies are unwatchable without transcoding, and 4:3 stuff now have no subs because of direct play.


  • BUMP!

    Apparently I'm the only one suffering from this bug? Please, if anybody has a good suggestion to fix this in either the setting or whatever, I would like to know.
  • phaestphaest Posts: 1
    edited October 2012


    Apparently I'm the only one suffering from this bug? Please, if anybody has a good suggestion to fix this in either the setting or whatever, I would like to know.

    I'm having the same issue. Just as you said, it affects HLS playback.
  • cf01cf01 Posts: 30 Plex Pass
    I am having the same problem, also only on my Galaxy S3. And since recently videos do not play at all when turning off HLS (it used to work before; not sure if it was a Plex upgrade or the recent update to Android 4.1.1 that broke it).
  • Same here. International s3. Direct play has good aspect ratio but then dts audio does not work. With transcoding aspect ratio is very much off.
  • jojejoje Posts: 41 Plex Pass
    Anyone else got the same that if you choose 8Mbps the aspect ratio seems fine, but anything less and its fullscreen again?
  • cf01cf01 Posts: 30 Plex Pass
    Yes, I can confirm that. At 8 MBps or higher the aspect ratio is fine.
  • Same here on a note 2... its an encoding or a playing problem?
  • craig0craig0 Posts: 3
    Same problem on galaxy note 2. Hope this gets fixed soon
  • darrindarrin Plex Dev Team Posts: 2,044
    edited February 2013
    Hey gang - I don't THINK anything like this would've been fixed but since we don't have these devices on hand would one of you be so kind as to give the latest release a shot: We just released a new version of Plex for Android (v2543). Please upgrade to the latest client, check that you're running a recent version of Plex Media Server and give it another try. Let us know if you're still having issues!
  • cf01cf01 Posts: 30 Plex Pass
    I just tried the new version and everything seems to work now on my Galaxy S3. Thank you.

    The only remaining aspect ratio issue I have is on the Samsung Galaxy Note 10.1, where some 4:3 videos (which are playing fine on the S3) are stretched to full screen.
  • Problem remained for Galaxy Note 2 with the latest Android client (v2543)
    4:3 ratio video still stretched.
  • gyrus@yahoo.comgyrus@yahoo.com Posts: 6 Plex Pass

    Yeah me too galaxy note 2 aspect ratio not right for both the new client and the old one.

  • gyrus@yahoo.comgyrus@yahoo.com Posts: 6 Plex Pass

    I would love for this to work with the right aspect ratio on the nice big screen of the samsung note 2. Is there something I can do to help the developers debug this?

    For some movies 8mbps and above has the right aspect ratio and anything below is wrong. But for other movies, always wrong no matter the setting. The same shows work correctly on my galaxy nexus at all settings.

    Usually it's my old 4:3 tv shows that get stretched.

    I was hoping the new android client wouldn't have the problem, but it's the same.


  • genoistgenoist Posts: 14 Plex Pass

    I have the same issue with the current version on my Note 2. If I'm at home and can use direct play, it works fine. It only happens while transcoding.

    They play fine on my Galaxy Tab 2 10.1.

  • gyrus@yahoo.comgyrus@yahoo.com Posts: 6 Plex Pass

    I've been mucking around with the profile xml files with no luck. so sad. I emailed the support address weeks ago with no response. What does it take to get someone's attention? The note 2 is only the best android phone ever made.

  • gyrus@yahoo.comgyrus@yahoo.com Posts: 6 Plex Pass

    Strangely, copy the temporary transcode *.ts file and playing it in plex home movies has the correct aspect ratio.

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