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Unsupported video codec

tb1704tb1704 Members Posts: 142 ✭✭
I wanted to watch Cloud Atlas but i get this error. How to fix it? Mediainfo is in attachment!

Comments

  • slooffmasterslooffmaster Members, Plex Pass Posts: 384 Plex Pass
    tb1704 wrote:

    I wanted to watch Cloud Atlas but i get this error. How to fix it? Mediainfo is in attachment!


    Did you check whether this file played well on a desktop first? I also had a Cloud Atlas release that crashed several codecs; downloading another version of the video fixed this.
  • tb1704tb1704 Members Posts: 142 ✭✭
    Yes it plays fine on computer....
  • tb1704tb1704 Members Posts: 142 ✭✭
    I found whats wrong: it is in Format profile: High@L5.2 ! For Samsung TVs to play it it mus be in Format profile: High@L4.1! Anyone know how to change format without reencoding?
  • hd1080hd1080 Plex for Samsung Moderator Members Posts: 1,110 ✭✭
    tb1704 wrote:

    I found whats wrong: it is in Format profile: High@L5.2 ! For Samsung TVs to play it it mus be in Format profile: High@L4.1! Anyone know how to change format without reencoding?

    Thats not possible without transcoding.
  • tb1704tb1704 Members Posts: 142 ✭✭
    I found some info online u can just edit the file with hex editor and change the number, but couldnt find right info for 5.2 format profile...
  • Dmangus01Dmangus01 Members, Plex Pass Posts: 60 Plex Pass
    Yea i am having the same issue, One with a CloudAtlas release as well as a Tron Eppisode 12 release. PMS plays it well on the desktop (plex web) as well as Android/ipad but fails on my d8000.

    So remuxing it is the way to fix it? Can I use mkvnix to do this or I need something else?
  • nonsonoiononsonoio Members Posts: 21
    tb1704 wrote:

    I found whats wrong: it is in Format profile: High@L5.2 ! For Samsung TVs to play it it mus be in Format profile: High@L4.1! Anyone know how to change format without reencoding?



    hello,
    I do not watch a few episodes of the TV series with the "Format Profile" is "high@L3.1."
  • dane22dane22 Members, Plex Pass, Plex Ninja Posts: 9,561 Plex Ninja
    tb1704 wrote:

    I found whats wrong: it is in Format profile: High@L5.2 ! For Samsung TVs to play it it mus be in Format profile: High@L4.1! Anyone know how to change format without reencoding?


    A search for "profile" found this thread

    /Tommy
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