If you have not already, we suggest setting your Plex username to something else rather than email which is displayed on your posts in forum. You can change the username at https://app.plex.tv/desktop#!/account
Welcome to our forums! Please take a few moments to read through our Community Guidelines (also conveniently linked in the header at the top of each page). There, you'll find guidelines on conduct, tips on getting the help you may be searching for, and more!

Unsupported video codec

tb1704tb1704 Posts: 143Members ✭✭
I wanted to watch Cloud Atlas but i get this error. How to fix it? Mediainfo is in attachment!

Comments

  • slooffmasterslooffmaster Posts: 385Members, Plex Pass Plex Pass
    tb1704 wrote:

    I wanted to watch Cloud Atlas but i get this error. How to fix it? Mediainfo is in attachment!


    Did you check whether this file played well on a desktop first? I also had a Cloud Atlas release that crashed several codecs; downloading another version of the video fixed this.

    Plex Server: Octa-core AMD FX-8320 3.5GHz, 16GB ECC RAM, Opensuse 13.2, 24TB net ZFS (RAIDZ)

    Plex Clients: 6x Roku 3, 2x Android, 8x iOS, 1x Samsung ES7000 TV, 1x Xbox 360, 1x PS3, 1x Chromecast, 1x Roku Streaming Stick, 1x RasPlex (Pi2), LG webOS/NetCast

    Network: 1Gb LAN, 100/100Mb Fiber Internet

    Software: plexWatch/Web, plexReport, trakt.tv channel

  • tb1704tb1704 Posts: 143Members ✭✭
    Yes it plays fine on computer....
  • tb1704tb1704 Posts: 143Members ✭✭
    I found whats wrong: it is in Format profile: High@L5.2 ! For Samsung TVs to play it it mus be in Format profile: High@L4.1! Anyone know how to change format without reencoding?
  • hd1080hd1080 Plex for Samsung Moderator Posts: 1,110Members ✭✭
    tb1704 wrote:

    I found whats wrong: it is in Format profile: High@L5.2 ! For Samsung TVs to play it it mus be in Format profile: High@L4.1! Anyone know how to change format without reencoding?

    Thats not possible without transcoding.
    Samsung Environment: UE65KS9090, UE55D7090, BD-C5900, BD-D5300
  • tb1704tb1704 Posts: 143Members ✭✭
    I found some info online u can just edit the file with hex editor and change the number, but couldnt find right info for 5.2 format profile...
  • Dmangus01Dmangus01 Posts: 60Members, Plex Pass Plex Pass
    Yea i am having the same issue, One with a CloudAtlas release as well as a Tron Eppisode 12 release. PMS plays it well on the desktop (plex web) as well as Android/ipad but fails on my d8000.

    So remuxing it is the way to fix it? Can I use mkvnix to do this or I need something else?
  • nonsonoiononsonoio Posts: 21Members
    tb1704 wrote:

    I found whats wrong: it is in Format profile: High@L5.2 ! For Samsung TVs to play it it mus be in Format profile: High@L4.1! Anyone know how to change format without reencoding?



    hello,
    I do not watch a few episodes of the TV series with the "Format Profile" is "high@L3.1."
    Samsung UE40D6500 - MacMini Snow Leopard
    Samsung Galaxy SIII - PlexApp Android
  • dane22dane22 Posts: 10,255Members, Plex Pass, Plex Ninja Plex Ninja
    tb1704 wrote:

    I found whats wrong: it is in Format profile: High@L5.2 ! For Samsung TVs to play it it mus be in Format profile: High@L4.1! Anyone know how to change format without reencoding?


    A search for "profile" found this thread

    /Tommy

    I hate bugs - Tommy Lee Jones, MIB
    Join me in developing: epg-dk, str2utf-8, remidx, ExportTools, WebTools
    Support the Samsung Client:Donate
    Guides I use: Media Naming Guide, Local subtitles, Log-Files, QNAP FAQ, The Plex Dance

    NO Support via PM, unless called by me

Sign In or Register to comment.