Welcome to our forums! Please take a few moments to read through our Community Guidelines (also conveniently linked in the header at the top of each page). There, you'll find guidelines on conduct, tips on getting the help you may be searching for, and more!

Windows XP Installer Error

shouchinsshouchins Posts: 1Members, Plex Pass

I just tried to update Plex Media Server on my XP-SP3 machine. I keep getting the following Windows Installer error:

 

"This installation package cannot be installed by the Windows Installer service. You must install a Windows service pack that contains a newer version of the Windows Installer service."

 

Now Plex Media Server will not run on this machine.

 

This installation of Windows is current on all updates.

Comments

  • Code006Code006 Posts: 28Members, Plex Pass Plex Pass
    edited June 2013
  • CMMartinCMMartin Posts: 1Members

    Your suggestion worked - thanks!

  • TheBrooxTheBroox Posts: 22Members ✭✭

    Thank you for the link it worked like a charm.

  • FKrois@me.comFKrois@me.com Posts: 30Members, Plex Pass Plex Pass

    worked for me - vote for sticky!

  • bonyboybonyboy Posts: 90Members, Plex Pass Plex Pass

    Worked for me.

    x86 Windows XP SP3

    Thanks for the help!

  • Carnal MischiefCarnal Mischief Posts: 14Members, Plex Pass Plex Pass
    edited June 2013

    I had a similar problem on two Windows Server 2003 R2 x64 installs. The above suggestion helped but it then said it couldn't find 'pms-sdk.msi', which isn't actually in the installer package. Managed to figure out that it was trying to remove the 'bonjour' component. So, abort the current install, manually just remove the bonjour component via add remove progs and start the install again from scratch. Part way through it will say it needs to install 'bonjour' in order to proceed, say yes and the install will complete fully. Both my servers updated now and running fine.

    Extra note: If your still having problems with the install saying it cannot access a component of 'pms-sdk.msi', it's because when you run the install, it unpacks 6 files, one of those files is called 'pms.msi', within that msi is the file you need 'pms-sdk.msi'. If you know how you can extract it manually before hand (long winded), then when the install stops with the error point it to the manually extracted file, click ok and the install will proceed cleanly.

    It's taken me most of this morning to figure this out. so to save others the same aggro I've attached a rarred copy 'pms-sdk.rar' of the file 'pms-sdk.msi', the install is looking for. [attachment=17508:pms-sdk.rar]

    I don't which to scare monger, but please ensure you have AntiVirus of some sort installed when downloading files.

    Hope this helps somebody else out :D

  • Hola, tengo ese problema pero  si desinstalo bonjour y vuelvo a iniciar la instalación continua el problema.

    Me he bajado el archivo que adjuntas pero al descomprimir me dice que está corrupto.

  • Carnal Mischief wrote on June 15 2013, 1:24 PM: »

    I had a similar problem on two Windows Server 2003 R2 x64 installs. The above suggestion helped but it then said it couldn't find 'pms-sdk.msi', which isn't actually in the installer package. Managed to figure out that it was trying to remove the 'bonjour' component. So, abort the current install, manually just remove the bonjour component via add remove progs and start the install again from scratch. Part way through it will say it needs to install 'bonjour' in order to proceed, say yes and the install will complete fully. Both my servers updated now and running fine.

    Extra note: If your still having problems with the install saying it cannot access a component of 'pms-sdk.msi', it's because when you run the install, it unpacks 6 files, one of those files is called 'pms.msi', within that msi is the file you need 'pms-sdk.msi'. If you know how you can extract it manually before hand (long winded), then when the install stops with the error point it to the manually extracted file, click ok and the install will proceed cleanly.

    It's taken me most of this morning to figure this out. so to save others the same aggro I've attached a rarred copy 'pms-sdk.rar' of the file 'pms-sdk.msi', the install is looking for. attachicon.gifpms-sdk.rar

    I don't which to scare monger, but please ensure you have AntiVirus of some sort installed when downloading files.

    Hope this helps somebody else out :D

    Hola, tengo ese problema pero  si desinstalo bonjour y vuelvo a iniciar la instalación continua el problema.

    Me he bajado el archivo que adjuntas pero al descomprimir me dice que está corrupto.

  • Code006Code006 Posts: 28Members, Plex Pass Plex Pass
    puekia wrote on June 17 2013, 1:13 PM: »

    Hola, tengo ese problema pero  si desinstalo bonjour y vuelvo a iniciar la instalación continua el problema.

    Me he bajado el archivo que adjuntas pero al descomprimir me dice que está corrupto.

    @Carnal Mischief:

    I don't know, whether you speak spanish or not, but puekia says, that the archive "pms-sdk.rar" is corrupt. I've proofed that and the archive is okay.... strange.

    @puekia:

    el archivo se puede descomprimir. Lo he descomprimido con el programa 7z y no tuve ninguna falta. Tu problema esta resuelto o aun sigues con problemes?

    Greetings / Saludos

    Code006

  • Carnal MischiefCarnal Mischief Posts: 14Members, Plex Pass Plex Pass

    HI, I don't speak Spanish so 'http://translate.google.co.uk/' is very useful.

    I actually emailed the file 'pms-sdk.msi' directly to him in rar format (possibly the compression program he is using is suspect), but he replied saying he was still having problems and was going to try something else.

    Spanish:-

    Hola, yo no hablo español, así que 'http://translate.google.co.uk/' es muy útil.

    En realidad, yo envié un correo electrónico el archivo 'pms-sdk.msi' directamente a él en formato rar (posiblemente el programa de compresión que está utilizando es sospechoso), pero me contestó diciendo que todavía tenía problemas y que iba a intentar algo más.

    Carnal MIschief :D 

  • Code006Code006 Posts: 28Members, Plex Pass Plex Pass
    Google translator has done a good job:0)
  • estefania 24estefania 24 Posts: 3Members

    buenas ayuda por favor con el plex media server windon xp profesional 2000 service pack3 bit32 me estoy volviendo loco

  • johnsmithnewjohnsmithnew Posts: 2Members

    Stop error prompts in the computer due to incorrect registry entry, bad drivers, incomplete windows installation, missing DLL files, etc. It is not hard to fix stop error. I also encounter the same error in my computer. I went through different sites on internet and find a very unique site having the proper solution for this issue. I resolved the issue regarding stop error with the help of solution given on this site.

    http://fixstoperrors.blogspot.in

Sign In or Register to comment.