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Trailers is unavailable, try again later

m.abrahamsm.abrahams Members, Plex Pass Posts: 20 Plex Pass

Up until last week everything was working fine, i had plex connect working and loving it. all of a sudden my trailers app stopped working. I thought maybe it was an update to plex connect that broke it or something so i disabled plex connect restored me dns setting back to normal to see if i can get the regular trailers to come up. all i get is the trailer is unavailable. i preceded to do a restore, even after that i am still getting that error, i'm not sure what to next.


  • baabaa Members, Plex Pass, Forum Moderator Posts: 3,954 Forum Mod

    iOS 5.3?

    Beta 4? Trailers is known to NOT work...

  • m.abrahamsm.abrahams Members, Plex Pass Posts: 20 Plex Pass

    yeah I'm on beta 4

  • baabaa Members, Plex Pass, Forum Moderator Posts: 3,954 Forum Mod

    Beta 4 is known to be broken.

    So is PlexConnect as it seems: http://forums.plexapp.com/index.php/topic/79086-when-apple-updates-apple-tv/?p=452797

  • m.abrahamsm.abrahams Members, Plex Pass Posts: 20 Plex Pass

    restored back to latested version on itunes and apple trailers works fine, plexconnect still seems broken. guess it might have to do with todays update to atv with the new channels

  • lowe.wesleylowe.wesley Members, Plex Pass Posts: 10

    Mine has worked perfectly all the way up until today. I think its an issue with the new ATV update that came out this afternoon

  • kkalnsf@gmail.comkkalnsf@gmail.com Members Posts: 29

    Hello, I had PlexConnect on Win7 working for a couple days on my APT2 with 5.02 . I had shut everything down after viewing videos. A couple days later I restarted PlexConnect and went to the trailers app and received "Trailers is Unavailable..." I can still view my Netflix and Other ATV components, just not PMS thru Trailers app. I have verified DNS is correct on ATV. I also deleted all the PlexConnect files and reinstalled them. I also tried it on  ATV3 running

    5.2.1 in another room and received the same results


  • lowe.wesleylowe.wesley Members, Plex Pass Posts: 10
    PlexConnect is broken with the new update. The Trailers app connects over HTTPS now rather than HTTP as before.

    Sooo not sure where we go from here
  • oskargunnoskargunn Members, Plex Pass Posts: 81 Plex Pass

    Same here.

    Is there any way to fix this?

    Any way to refer to an older update on apple tv ?

  • dpr99dpr99 Members Posts: 50

    Plexconnect is down for me too.

  • institute11institute11 Members Posts: 1,455 ✭✭
    It's down for everyone right now.
  • rmelv7rmelv7 Members, Plex Pass Posts: 22 Plex Pass


    There is a fix, sort of. It will have to be put into the main branch assuming it works, it will also require installing the cert onto the apple TV using the configurator tool as well. 

  • kkalnsf@gmail.comkkalnsf@gmail.com Members Posts: 29

    This is odd because I have not updated my ATV2, still on 5.02

  • StoffezStoffez Members, Plex Pass Posts: 515 Plex Pass
    kkalnsf@gmail.com wrote on August 28 2013, 1:18 AM: »

    This is odd because I have not updated my ATV2, still on 5.02

    Its pushed out automatically without a firmware update.. check the link above for a solution..

  • CloudDwellerCloudDweller Members, Plex Pass Posts: 228 Plex Pass
    Is it possible to install the certificate on a non jail broken ATV?
  • kkalnsf@gmail.comkkalnsf@gmail.com Members Posts: 29

    Is this a proven fix that is sanctioned by the program designers?

  • Gh05tGh05t Members, Plex Pass Posts: 358 Plex Pass
    edited August 2013

    I suggest we move discussions regarding the fix and the current state of PlexConnect with the channel updated pushed to this thread: http://forums.plexapp.com/index.php/topic/79086-when-apple-updates-apple-tv/page-1

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