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Stucked in accesing trailers

Hi there.

I would like to thank you all for the great job you are doing for the ATV owners.

I have been doing all the steps you have in the forum, in the step by step guide, I have been surfing the web (mostly this forum) to search people with the same issue Im having but I had no luck.

I have an ATV3 with 5.3 firmware and a Mac Mini executing 10.6.8 OSX and I cannot get PlexConnect working. I always get the "Accesing trailers" message and after a while it says "Unavailable try again later". I dont know what Im doing wrong because I think I did everything I found with no result... I created the certificates with no problem and even I changed the path to be absolute (of course I copied the cer file in the right place)

 

I post you my log to see if there is someone who can help me:

 

16:36:27 PlexConnect: started: 16:36:27
16:36:27 Settings: getsetting enable_plexconnect_autodetect=True
16:36:27 PlexConnect: IP_self: 192.168.1.42
16:36:27 Settings: getsetting enable_dnsserver=True
16:36:27 DNSServer: started: 16:36:27
16:36:27 Settings: getsetting port_dnsserver=53
16:36:27 Settings: getsetting ip_dnsmaster=202.122.23.22
16:36:27 Settings: getsetting prevent_atv_update=True
16:36:27 DNSServer: ***
16:36:27 DNSServer: DNSServer: Serving DNS on port 53.
16:36:27 DNSServer: intercept: => 192.168.1.42
16:36:27 DNSServer: restrain: => 127.0.0.1
16:36:27 DNSServer: forward other to higher level DNS: 202.122.23.22
16:36:27 DNSServer: ***
16:36:27 WebServer: started: 16:36:27
16:36:27 Settings: getsetting ip_webserver=0.0.0.0
16:36:27 Settings: getsetting port_webserver=80
16:36:27 Settings: getsetting port_ssl=443
16:36:28 Settings: getsetting certfile=/Users/Phrancis/PlexConnect/assets/certificates/trailers.pem
16:36:28 WebServer: ***
16:36:28 WebServer: WebServer: Serving HTTP on 0.0.0.0 port 80.
16:36:28 WebServer: WebServer: Serving HTTPS on 0.0.0.0 port 443.
16:36:28 WebServer: ***
16:36:28 ATVSettings: init class CATVSettings
16:36:28 ATVSettings: load settings
16:36:28 Settings: getsetting enable_plexgdm=True
16:36:28 PlexGDM: ***
16:36:28 PlexGDM: looking up Plex Media Server
16:36:28 PlexGDM: ***
16:36:28 PlexGDM: Sending discovery message: M-SEARCH * HTTP/1.0
16:36:28 PlexGDM: Received data from ('192.168.1.42', 32414)
16:36:28 PlexGDM: Data received:
 HTTP/1.0 200 OK
Content-Type: plex/media-server
Resource-Identifier: 66e6413376e3a25043c760946e50f9c29402437d
Name: Phrancis
Port: 32400
Updated-At: 1378045022
Version: 0.9.3.4-397e914
Content-Length: 523
 
<?xml version="1.0" encoding="UTF-8"?>
<PlexMediaServer>
<Library>
<Directory refreshing="0"  key="1" type="movie" title="Movies" art="/:/resources/movie-fanart.jpg" agent="com.plexapp.agents.imdb" scanner="Plex Movie Scanner" language="en" updatedAt="1377551300">
</Directory>
<Directory refreshing="0"  key="2" type="show" title="TV Shows" art="/:/resources/show-fanart.jpg" agent="com.plexapp.agents.thetvdb" scanner="Plex Series Scanner" language="en" updatedAt="1377724305">
</Directory>
</Library>
</PlexMediaServer>
 
16:36:29 PlexGDM: servers discovered: 1
16:36:29 PlexGDM: Phrancis 192.168.1.42:32400
16:36:30 XMLConverter: PlexGDM - PMS: 192.168.1.42:32400
16:36:30 ATVSettings: setOption: update pms_uuid to ('66e6413376e3a25043c760946e50f9c29402437d',)
16:36:47 DNSServer: DNS request received!
16:36:47 DNSServer: Source: ('192.168.1.40', 55511)
16:36:47 DNSServer: Domain: trailers.apple.com
16:36:47 DNSServer: ***intercept request
16:36:47 DNSServer: -> DNS response: 192.168.1.42
16:36:48 WebServer: http request header:
Host: trailers.apple.com
Accept-Encoding: gzip, deflate
Accept: */*
Accept-Language: es;q=0.9, en;q=0.8
Cookie: s_vi=[CS]v1|28F9775005011C20-400016032000FD75[CE]
Connection: keep-alive
X-Apple-TV-Resolution: 1080
X-Apple-TV-Version: 5.3
User-Agent: iTunes-AppleTV/5.3 (3; 8GB; dt:12)
 
16:36:48 WebServer: http request path:
/appletv/us/js/application.js
16:36:48 Localize: aTVLanguage: en
16:36:48 WebServer: cleaned path:
/appletv/us/js/application.js
16:36:48 WebServer: request options:
{'aTVLanguage': 'en'}

16:36:48 WebServer: serving application.js

 

Thanks to everyone.

 

PD: Before the recent Apple update I had no problems running it, the only difference is that I have now entered in the cfg the unblock-us DNS.

Best Answer

  • PhrancisPhrancis Posts: 16Members
    Accepted Answer
    To summarise, my mistakes were:
    - Version 3.3 of Python (2.7 is the one)
    - I didn't have the PMS updated.

    The post is so large and it wasn't a big deal.
«1

Answers

  • institute11institute11 Posts: 1,454Members ✭✭✭
    edited September 2013
    Your Unblockus address is incorrect. It should be 208 at the beginning not 202.
  • PhrancisPhrancis Posts: 16Members

    I fixed the wrong DNS. I get the same.

    Here you have my cfg file:

    [PlexConnect]
    port_pms = 32400
    port_webserver = 80
    ip_plexconnect = 0.0.0.0
    certfile = /Users/Phrancis/PlexConnect/assets/certificates/trailers.pem
    ip_dnsmaster = 208.122.23.22
    ip_pms = 192.168.1.42
    loglevel = Normal
    logpath = .
    enable_dnsserver = True
    enable_plexgdm = True
    port_ssl = 443
    ip_webserver = 0.0.0.0
    prevent_atv_update = True
    port_dnsserver = 53
    enable_plexconnect_autodetect = True
     
     
    Thanks for helping me.
  • institute11institute11 Posts: 1,454Members ✭✭✭
    Try rebooting everything now. Unplug the ATV for ten seconds and then plug it back in, quit Plex Media Server and Plexconnect. Restart PMS, once it is running restart Plexconnect.
  • institute11institute11 Posts: 1,454Members ✭✭✭
    One more thought. Where is the Plexconnect folder exactly. It says Users/Phrancis/Plexconnect. So it is in the Home folder with Library, Documents, etc?
  • PhrancisPhrancis Posts: 16Members
    I restarted everything and it's not working either.
    Yes, it's at the same level as library, documents... Is that a problem??
  • PhrancisPhrancis Posts: 16Members
    edited September 2013
    Just in case I have just moved it to another location and I had no luck. I also edited the cer location.
  • institute11institute11 Posts: 1,454Members ✭✭✭
    edited September 2013
    Download today's Plexconnect github build. It has a certfile location check built in. Lets see if that is the issue first. And then check to make sure it's using Python 2.7. Update: yes, I can see from your log that the certfile check was successful
  • PhrancisPhrancis Posts: 16Members
    I have everything up to date. I installed everything like 2 hours ago. I run "git pull" and it says so.
  • institute11institute11 Posts: 1,454Members ✭✭✭
    And you have Python 2.7 installed and running Plexconnect?
  • PhrancisPhrancis Posts: 16Members
    Python 3.3 I have
  • PhrancisPhrancis Posts: 16Members
    Omg I thought I should have at least 2.7 and I didn't mind using 3.3. I'm going to test with another version...
  • institute11institute11 Posts: 1,454Members ✭✭✭
    Well I don't think Plexconnect works with Python 3. It says on github that it is not supported. Also when testing all this make sure you are using terminal and sudo rather than the Applescript or some other helper.
  • PhrancisPhrancis Posts: 16Members
    Hey. Thanks a lot!! My fault for misunderstanding this.

    I can access to my library now.

    Now I have the same problem I had 1 month ago when I tried it. Every content I try to play gives me this "It's been an error on loading this content. Try again later" (I'm translating directly from Spanish)

    When I tried it last month I only could play one movie and I left it because I understand this is not an official product. Anyway I couldn't understand that people were loving it and I couldn't even play a TV Show.

    What can it be?
  • institute11institute11 Posts: 1,454Members ✭✭✭
    edited September 2013
    What would I do? Initially, I would update PMS, re-analyze library content, deep scan, etc. Then I would ask what format the files are in to see if that is the issue.
  • PhrancisPhrancis Posts: 16Members
    Amazing! It works. I had to update Plex Media Server and now everything works smoothly.

    Thank you very much!
  • institute11institute11 Posts: 1,454Members ✭✭✭
    Cheers!
  • prulprul Posts: 88Members, Plex Pass Plex Pass

    I hope somebody can help me. 

    I'm doing all the things but without luck.

    20:27:40 PlexConnect: started: 20:27:40
    20:27:40 PlexConnect: IP_self: 192.168.1.163
    20:27:40 DNSServer: started: 20:27:40
    20:27:40 DNSServer: ***
    20:27:40 DNSServer: DNSServer: Serving DNS on port 53.
    20:27:40 DNSServer: intercept: => 192.168.1.163
    20:27:40 DNSServer: restrain: => 127.0.0.1
    20:27:40 DNSServer: forward other to higher level DNS: 8.8.8.8
    20:27:40 DNSServer: ***
    20:27:40 WebServer: started: 20:27:40
    20:27:40 WebServer: ***
    20:27:40 WebServer: WebServer: Serving HTTP on 0.0.0.0 port 80.
    20:27:40 WebServer: WebServer: Serving HTTPS on 0.0.0.0 port 443.
    20:27:40 WebServer: ***
    20:27:40 PlexGDM: ***
    20:27:40 PlexGDM: looking up Plex Media Server
    20:27:40 PlexGDM: ***
    20:27:40 DNSServer: DNS request received!
    20:27:40 DNSServer: Source: ('192.168.1.200', 49652)
    20:27:40 DNSServer: Domain: push.apple.com
    20:27:40 DNSServer: ***forward request
    20:27:40 DNSServer: -> DNS response from higher level
    20:27:40 DNSServer: DNS request received!
    20:27:40 DNSServer: Source: ('192.168.1.200', 53096)
    20:27:40 DNSServer: Domain: 48-courier.push.apple.com
    20:27:40 DNSServer: ***forward request
    20:27:40 DNSServer: -> DNS response from higher level
    20:27:41 DNSServer: DNS request received!
    20:27:41 DNSServer: Source: ('192.168.1.200', 51924)
    20:27:41 DNSServer: Domain: mesu.apple.com
    20:27:41 DNSServer: ***restrain request
    20:27:41 DNSServer: -> DNS response: 192.168.1.163
    20:27:41 DNSServer: DNS request received!
    20:27:41 DNSServer: Source: ('192.168.1.200', 61538)
    20:27:41 DNSServer: Domain: setup.icloud.com
    20:27:41 DNSServer: ***forward request
    20:27:41 PlexGDM: servers discovered: 1
    20:27:41 XMLConverter: PlexGDM - PMS: 192.168.1.163:32400
    20:27:41 DNSServer: -> DNS response from higher level
    20:27:41 DNSServer: DNS request received!
    20:27:41 DNSServer: Source: ('192.168.1.200', 62943)
    20:27:41 DNSServer: Domain: aia.entrust.net
    20:27:41 DNSServer: ***forward request
    20:27:41 DNSServer: -> DNS response from higher level
    20:27:42 DNSServer: DNS request received!
    20:27:42 DNSServer: Source: ('192.168.1.200', 62879)
    20:27:42 DNSServer: Domain: init-p01st.push.apple.com
    20:27:42 DNSServer: ***forward request
    20:27:42 DNSServer: -> DNS response from higher level
    20:27:42 DNSServer: DNS request received!
    20:27:42 DNSServer: Source: ('192.168.1.200', 53228)
    20:27:42 DNSServer: Domain: 1-courier.push.apple.com
    20:27:42 DNSServer: ***forward request
    20:27:42 DNSServer: -> DNS response from higher level
    20:27:42 DNSServer: DNS request received!
    20:27:42 DNSServer: Source: ('192.168.1.200', 59893)
    20:27:42 DNSServer: Domain: us-courier.push-apple.com.akadns.net
    20:27:42 DNSServer: ***forward request
    20:27:42 DNSServer: -> DNS response from higher level
    20:27:43 DNSServer: DNS request received!
    20:27:43 DNSServer: Source: ('192.168.1.200', 52783)
    20:27:43 DNSServer: Domain: time.apple.com
    20:27:43 DNSServer: ***forward request
    20:27:43 DNSServer: -> DNS response from higher level
    20:27:43 DNSServer: DNS request received!
    20:27:43 DNSServer: Source: ('192.168.1.200', 63457)
    20:27:43 DNSServer: Domain: data.iana.org
    20:27:43 DNSServer: ***forward request
    20:27:43 DNSServer: -> DNS response from higher level
    20:27:45 DNSServer: DNS request received!
    20:27:45 DNSServer: Source: ('192.168.1.200', 54199)
    20:27:45 DNSServer: Domain: 38-courier.push.apple.com
    20:27:45 DNSServer: ***forward request
    20:27:45 DNSServer: -> DNS response from higher level
    20:27:45 DNSServer: DNS request received!
    20:27:45 DNSServer: Source: ('192.168.1.200', 56238)
    20:27:45 DNSServer: Domain: us-courier.push-apple.com.akadns.net
    20:27:45 DNSServer: ***forward request
    20:27:45 DNSServer: -> DNS response from higher level
    20:27:46 DNSServer: DNS request received!
    20:27:46 DNSServer: Source: ('192.168.1.200', 61756)
    20:27:46 DNSServer: Domain: ax.init.itunes.apple.com
    20:27:46 DNSServer: ***forward request
    20:27:46 DNSServer: -> DNS response from higher level
    20:27:46 DNSServer: DNS request received!
    20:27:46 DNSServer: Source: ('192.168.1.200', 57576)
    20:27:46 DNSServer: Domain: itunes.apple.com
    20:27:46 DNSServer: ***forward request
    20:27:46 DNSServer: -> DNS response from higher level
    20:27:47 DNSServer: DNS request received!
    20:27:47 DNSServer: Source: ('192.168.1.200', 57469)
    20:27:47 DNSServer: Domain: configuration.apple.com
    20:27:47 DNSServer: ***forward request
    20:27:47 DNSServer: -> DNS response from higher level
    20:27:47 DNSServer: DNS request received!
    20:27:47 DNSServer: Source: ('192.168.1.200', 56934)
    20:27:47 DNSServer: Domain: a2.mzstatic.com
    20:27:47 DNSServer: ***forward request
    20:27:48 DNSServer: -> DNS response from higher level
    20:27:48 DNSServer: DNS request received!
    20:27:48 DNSServer: Source: ('192.168.1.200', 64918)
    20:27:48 DNSServer: Domain: p35-buy.itunes.apple.com
    20:27:48 DNSServer: ***forward request
    20:27:48 DNSServer: -> DNS response from higher level
    20:27:48 DNSServer: DNS request received!
    20:27:48 DNSServer: Source: ('192.168.1.200', 55710)
    20:27:48 DNSServer: Domain: a5.mzstatic.com
    20:27:48 DNSServer: ***forward request
    20:27:48 DNSServer: -> DNS response from higher level
    20:27:48 DNSServer: DNS request received!
    20:27:48 DNSServer: Source: ('192.168.1.200', 59686)
    20:27:48 DNSServer: Domain: a1.mzstatic.com
    20:27:48 DNSServer: ***forward request
    20:27:48 DNSServer: -> DNS response from higher level
    20:27:48 DNSServer: DNS request received!
    20:27:48 DNSServer: Source: ('192.168.1.200', 57528)
    20:27:48 DNSServer: Domain: a4.mzstatic.com
    20:27:48 DNSServer: ***forward request
    20:27:48 DNSServer: -> DNS response from higher level
    20:27:48 DNSServer: DNS request received!
    20:27:48 DNSServer: Source: ('192.168.1.200', 58094)
    20:27:48 DNSServer: Domain: a3.mzstatic.com
    20:27:48 DNSServer: ***forward request
    20:27:48 DNSServer: -> DNS response from higher level
    20:27:52 DNSServer: DNS request received!
    20:27:52 DNSServer: Source: ('192.168.1.200', 60350)
    20:27:52 DNSServer: Domain: init.itunes.apple.com
    20:27:52 DNSServer: ***forward request
    20:27:52 DNSServer: -> DNS response from higher level
    20:27:52 DNSServer: DNS request received!
    20:27:52 DNSServer: Source: ('192.168.1.200', 52471)
    20:27:52 DNSServer: Domain: e673.g.akamaiedge.net
    20:27:52 DNSServer: ***forward request
    20:27:52 DNSServer: -> DNS response from higher level
    20:27:53 DNSServer: DNS request received!
    20:27:53 DNSServer: Source: ('192.168.1.200', 53730)
    20:27:53 DNSServer: Domain: pd-nk.itunes.apple.com
    20:27:53 DNSServer: ***forward request
    20:27:53 DNSServer: -> DNS response from higher level
    20:28:26 DNSServer: DNS request received!
    20:28:26 DNSServer: Source: ('192.168.1.200', 49443)
    20:28:26 DNSServer: Domain: trailers.apple.com
    20:28:26 DNSServer: ***intercept request
    20:28:26 DNSServer: -> DNS response: 192.168.1.163
    20:28:34 DNSServer: DNS request received!
    20:28:34 DNSServer: Source: ('192.168.1.200', 61937)
    20:28:34 DNSServer: Domain: a771.da1.akamai.net
    20:28:34 DNSServer: ***forward request
    20:28:34 DNSServer: -> DNS response from higher level
    20:30:49 DNSServer: DNS request received!
    20:30:49 DNSServer: Source: ('192.168.1.200', 52667)
    20:30:49 DNSServer: Domain: bookkeeper.itunes.apple.com
    20:30:49 DNSServer: ***forward request
    20:30:49 DNSServer: -> DNS response from higher level
    20:30:49 DNSServer: DNS request received!
    20:30:49 DNSServer: Source: ('192.168.1.200', 61039)
    20:30:49 DNSServer: Domain: upp.itunes.apple.com
    20:30:49 DNSServer: ***forward request
    20:30:49 DNSServer: -> DNS response from higher level
    20:32:44 DNSServer: DNS request received!
    20:32:44 DNSServer: Source: ('192.168.1.200', 53945)
    20:32:44 DNSServer: Domain: mesu.apple.com
    20:32:44 DNSServer: ***restrain request
    20:32:44 DNSServer: -> DNS response: 192.168.1.163
     
     
    [PlexConnect]
    logpath = .
    enable_dnsserver = True
    ip_webserver = 0.0.0.0
    prevent_atv_update = True
    enable_plexconnect_autodetect = True
    port_pms = 32400
    port_webserver = 80
    ip_plexconnect = 0.0.0.0
    certfile = ./assets/certificates/trailers.pem
    ip_dnsmaster = 8.8.8.8
    loglevel = Normal
    ip_pms = 192.168.178.10
    enable_plexgdm = True
    port_ssl = 443
     
    prevent_atv_update = True
    • samsung UE55HU7500, plex app v2.003 (beta2)
    • PMS 09.12.6 on windows 7 64 bit I5 3570K CPU@ 3.40 GHz
    • Sitecom  LN-120 V1 giga switch
    • Asus RT-N66U
    • content on external WD harddisk 2 TB, USB 3.0, connected to PMS computer
  • prulprul Posts: 88Members, Plex Pass Plex Pass

    I restarted plex Connect , this is the log :

    20:40:35 PlexConnect: started: 20:40:35
    20:40:35 PlexConnect: IP_self: 192.168.1.163
    20:40:35 DNSServer: started: 20:40:35
    20:40:35 DNSServer: ***
    20:40:35 DNSServer: DNSServer: Serving DNS on port 53.
    20:40:35 DNSServer: intercept: => 192.168.1.163
    20:40:35 DNSServer: restrain: => 127.0.0.1
    20:40:35 DNSServer: forward other to higher level DNS: 8.8.8.8
    20:40:35 DNSServer: ***
    20:40:35 WebServer: started: 20:40:35
    20:40:35 WebServer: ***
    20:40:35 WebServer: WebServer: Serving HTTP on 0.0.0.0 port 80.
    20:40:35 WebServer: WebServer: Serving HTTPS on 0.0.0.0 port 443.
    20:40:35 WebServer: ***
    20:40:35 PlexGDM: ***
    20:40:35 PlexGDM: looking up Plex Media Server
    20:40:35 PlexGDM: ***
    20:40:36 PlexGDM: servers discovered: 1
    20:40:36 XMLConverter: PlexGDM - PMS: 192.168.1.163:32400
    • samsung UE55HU7500, plex app v2.003 (beta2)
    • PMS 09.12.6 on windows 7 64 bit I5 3570K CPU@ 3.40 GHz
    • Sitecom  LN-120 V1 giga switch
    • Asus RT-N66U
    • content on external WD harddisk 2 TB, USB 3.0, connected to PMS computer
  • PhrancisPhrancis Posts: 16Members
    Accepted Answer
    To summarise, my mistakes were:
    - Version 3.3 of Python (2.7 is the one)
    - I didn't have the PMS updated.

    The post is so large and it wasn't a big deal.
  • institute11institute11 Posts: 1,454Members ✭✭✭

    huiseeland,

    Have you tried using an absolute path for your certfile in settings.cfg? You should also provide operating system and python version.

«1
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