Welcome to our forums! Please take a few moments to read through our Community Guidelines (also conveniently linked in the header at the top of each page). There, you'll find guidelines on conduct, tips on getting the help you may be searching for, and more!

No sound when streaming mkv files

Is there an easy fix on this that doesn't involve modifying the files themselves? Streaming off a mac mini to a roku 3. No sound out of the tv or the headphone jack. No external speakers hooked up to the tv.

Comments

  • ljunkieljunkie Plex Dev Team Posts: 4,283Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee
    edited September 2013
    emeralds wrote on September 27 2013, 12:32 AM: »

    Is there an easy fix on this that doesn't involve modifying the files themselves? Streaming off a mac mini to a roku 3. No sound out of the tv or the headphone jack. No external speakers hooked up to the tv.

    Is audio stream DTS? If so and the device plugged directly into the Roku doesn't support DTS, then you must disable the DTS option in the Plex Audio Preferences on the Roku

  • emeralds01emeralds01 Posts: 10Members

    Where do I disable DTS? I don't see any option for that in the preferences.

  • ljunkieljunkie Plex Dev Team Posts: 4,283Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee

    Where do I disable DTS? I don't see any option for that in the preferences.


    Maybe not the issue then. Do you see an option for 5.1? If not then your Roku is already set to stereo. Can you try forcing the video to transcode? If audio still fails, then it's definitely another issue.
  • emeralds01emeralds01 Posts: 10Members
    edited September 2013

    Transcode works. Never considered it because I thought that was worse quality than direct play. So is there still something else I can do?

  • ljunkieljunkie Plex Dev Team Posts: 4,283Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee

    Transcode works. Never considered it because I thought that was worse quality than direct play. So is there still something else I can do?


    Maybe the DTS toggle in plex never made it to the official channel? Try the PlexTest channel. You should see an option for Audio Prefs: Ac3 and or DTS. I really thought that had made it to the official channel though.

    You could also try my modified channel which includes trailers and a bit more :) Link is in my signature. I'll be pushing a new version soon with another set of nice updates.
Sign In or Register to comment.