Updated 2018-06-21


Welcome to our community!

The Plex community includes users from all corners of the globe and spans many cultures and languages, so it’s a good idea to ensure we’re all approaching things the same way here. The following are guidelines to help everyone participating in the community forums to:

  • Feel welcome and comfortable
  • Ask questions and get helpful responses
  • Find the answers they seek
  • Offer help to others seeking guidance

This document is intended to provide the foundation for which we build and grow a fun, healthy, and informative destination for all. We reserve the right to permit Plex employees, team members, and Ninjas (moderators), to edit, delete, or otherwise make use of the moderation tools on topics and posts at their discretion. Disregard for these guidelines may result in a suspension from the forum (regardless of whether or not you may have a Plex Pass subscription). In many cases, a warning may be provided prior to an action being taken.

This is a civilized place for public discussion

Please treat this discussion forum with the same respect you would a public park. We, too, are a shared community resource—a place to share skills, knowledge and interests through ongoing conversation. These are not hard and fast rules, merely guidelines to aid the human judgment of our community and keep this a clean and well-lit place for civilized public discourse.

Mutual respect, cooperation, and collaboration are the cornerstones of a productive community. Everyone is unique. Like our employees, users come here from all over the world, speak different languages, represent different cultures, and have many different levels of knowledge in any given subject. We must all start off or respond to a discussion with the expectation that the others participating have good intentions and are only here to provide constructive feedback or an answer they believe is true. It’s fine to disagree and debate, but avoid personal attacks on community members, since that doesn’t lead to a positive environment.

Help make the community a better place by:

  • Respecting others.
  • Assuming good intentions.
  • Being polite and welcoming to new users.
  • Asking for help and providing assistance to others when possible.
  • Offering constructive criticism or voicing a dissenting opinion, but don’t be mean or disrespectful.
  • Using Emoji (emoticons) to convey tone and help get your message across the way you intended it! :wink:
  • Searching before posting. It’s very likely that there is already an answer or active discussion about what you’re seeking.
  • Don’t be afraid to identify when things could be working better in Plex software. We want to know.
  • Leading by example. Treat others even better than you expect to be treated yourself and the forums become a better place for everyone.

Improve the discussion

Help us make this a great place for discussion by always working to improve the discussion in some way, however small. If you are not sure your post adds to the conversation, think over what you want to say and try again later.

The topics discussed here matter to us, and we want you to act as if they matter to you, too. Be respectful of the topics and the people discussing them, even if you disagree with some of what is being said. One way to improve the discussion is by discovering ones that are already happening. Spend time browsing the topics here before replying or starting your own, and you’ll have a better chance of meeting others who share your interests.

Be agreeable, even when you disagree

You may wish to respond to something by disagreeing with it. That’s fine. But remember to criticize ideas, not people. Please avoid:

  • Name-calling
  • Personal attacks of users, employees, or Plex
  • Responding to a post’s tone instead of its actual content
  • Knee-jerk contradiction
  • Ranting
  • Trolling

Instead, provide reasoned counter-arguments that improve the conversation.

Your participation counts

The conversations we have here set the tone for every new arrival. Help us influence the future of this community by choosing to engage in discussions that make this forum an interesting place to be, and avoiding those that do not.

Discourse provides tools that enable the community to collectively identify the best (and worst) contributions: bookmarks, likes, flags, replies, edits, and so forth. Use these tools to improve your own experience, and everyone else’s, too. Let’s leave our community better than we found it.

If you see a problem, flag it

Moderators have special authority and are responsible for this forum. But so are you. With your help, moderators can be community facilitators, not just janitors or police.

When you see bad behavior, don’t reply. It encourages the bad behavior by acknowledging it, consumes your energy, and wastes everyone’s time. Just flag it. If enough flags accrue, action will be taken, either automatically or by moderator intervention.

In order to maintain our community, moderators reserve the right to remove any content and any user account for any reason at any time. Moderators do not preview new posts; the moderators and site operators take no responsibility for any content posted by the community.

Always be civil

Nothing sabotages a healthy conversation like rudeness and disrespect:

  • Be civil : Don’t post anything that a reasonable person would consider offensive, abusive, or hate speech. Absolutely no personal attacks.
  • Keep it clean : Don’t post anything obscene or sexually explicit. Keep profane language out of here.
  • Respect each other : Don’t harass, intimidate, impersonate, or expose others’ private information without prior affirmative consent.
  • Respect our community : Don’t post spam or otherwise vandalize the forum.

These are not concrete terms with precise definitions—avoid even the appearance of any of these things. If you’re unsure, ask yourself how you would feel if your post was featured on the front page of the New York Times. This is a public forum, and search engines index these discussions. Keep the language, links, and images safe for family and friends.

Keep it tidy

Make the effort to put things in the right place, so that we can spend more time discussing and less cleaning up. So:

  • Don’t start a topic in the wrong category.
  • Don’t cross-post (double post) the same thing in multiple topics or categories.
  • Don’t post no-content replies.
  • Don’t divert a topic by changing it midstream.
  • Don’t sign your posts — every post has your profile information attached to it.
  • Refrain from promoting or suggesting illegal activity. (e.g. posting methods to circumvent DRM or promote file sharing of copyrighted content)

Rather than posting “+1” or “Agreed”, use the Like button. Rather than taking an existing topic in a radically different direction, use “Reply as a Linked Topic”.

Advertising & sales

We love to see all the creativity and ingenuity that our community displays. Whether it’s a new channel, a tool to explore data, or even a new client app, that passion helps make Plex even better for everyone. We want you to be able to tell the Plex community about it. However, blatant advertising, promotion, or posting multiple times is not permitted. Such posts will be removed without warning. If you’re not sure about posting something, feel free to reach out to a moderator, ninja, or an employee in advance.