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Cannot load M3U8: 404 not found


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#1 Scotty Delicious

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Posted 30 September 2012 - 01:25 AM

No matter what media I try to access via the web client, I get "Cannot load M3U8: 404 not found". Maybe my google foo is off, but I have been searching for the source of this problem for 7 hours now and cannot find an answer. Any ideas?

#2 ayoo@jimithing.de

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Posted 30 September 2012 - 05:59 PM

Hi!

Same here... tried accessing all kinds of different media through the web client... same error.

Anyone now what's going on?



Andrew

#3 traek

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Posted 01 October 2012 - 04:49 PM

Gonna ditto these guys. I actually got my Plex Pass to try this out. Hmm...

#4 Trudge

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Posted 02 October 2012 - 05:39 PM

Hi,
Plex Media Server.log files would be helpful -> http://wiki.plexapp....#Plex_Log_Files

Best way is to restart your server, try to play something, make sure it "breaks" then grab and upload the log.
Primary PMS: Ubuntu 13.10, i7-4771, 16GB Ram, Samsung 840 Pro 512GB
Media Storage: 2 x ReadyNas Pro Business 18TB mounted by NFS to Plex Server
Desktop Clients: 1 x Windows 7 27", 1 x 15.4 Retina MBP, 2 x17" MBP, 1 x 13" MB, 1 x13" MBA
Mobile Clients: 2 x iPhone 5s, 3 x iPhone 5, 3 x iPhone 4s, 3 x iPhone 4, 2 x iPad 3, 2 x iPad 2
Airplay & PlexConnect Targets: 4 x ATV3

#5 gfondeur

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Posted 14 October 2012 - 01:26 AM

Damn, I just get my plexpass just because I wanna try the web client,
Guys help please,

#6 trallyus

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Posted 14 October 2012 - 09:12 PM

I had the same problem when I tried using the web client with the synology server so it may be a transcoding issue as the problem went away with the computer version of plex.

#7 skyboysea

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Posted 20 November 2012 - 09:54 PM

I had the same problem running on a linux (self-built) server. The issue was that librtmp.so.0 couldn't be found. I didn't have it on the system and the sever wasn't using the one that came bundled. I have added a symbolic link from my lib directory to the plexmediaserver/librtmp.so.0 and now I can play everything. It looks like a bug to me.

#8 ac0ax

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Posted 20 November 2012 - 11:16 PM

I'm having the same problem. It will play local media but the channels are not working.

#9 Tobias Hieta

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Posted 21 November 2012 - 06:43 AM

Thanks for the report. I will look into it.

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#10 vaughnch

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Posted 21 November 2012 - 07:19 PM

Related to transcoder. Tried replacing librtmp with OS version, same issue.
Logs show:
Nov 21, 2012 14:16:10 [0x7faad0ff9700] DEBUG - Audio Stream copy => ac:mp3,aac=160000
Nov 21, 2012 14:16:10 [0x7faad0ff9700] DEBUG - Job running: /usr/lib/plexmediaserver/Resources/Plex Transcoder transcode http://127.0.0.1:324...-2012-11-20.mp4 /tmp/plex-transcode-563sxguqrozuxr-12916afed8b006afdbc939a855188f032dfa9f29/media 7 4 0 any nil 0 yes UTF-8 default 0.75 av high 1080 51 mp3,aac=160000 3355443 yes no http://127.0.0.1:324...rozuxr/progress
Nov 21, 2012 14:16:10 [0x7faad27fc700] DEBUG - [Transcoder] Starting transcoder v306 (t=4s, q=7)
Nov 21, 2012 14:16:10 [0x7faad27fc700] DEBUG - [Transcoder] Registered components, about to parse arguments.
Nov 21, 2012 14:16:10 [0x7faad27fc700] DEBUG - [Transcoder] Video caps: ca=1, cv=1, ac=libmp3lame, mp3=0, aac=160000,1, ac3=-1, dts=-1, pcm=-1, vp=64, vr=1080, vl=51, mss=3355443, anam=1
Nov 21, 2012 14:16:10 [0x7faad27fc700] DEBUG - [Transcoder] About to apply initial settings.
Nov 21, 2012 14:16:10 [0x7faac3fff700] DEBUG - [Transcoder] Opening the input file.
Nov 21, 2012 14:16:10 [0x7faad27fc700] DEBUG - Request: GET /rtmp://cp37429.edgefcs.net/ondemand/?auth=daFaJcvbKb9a6aqagaLctb7bbbccXakbycO-bqRsG7-b4-qmm_IroYCjIoDAC&aifp=v0001&slist=netstorage+playpath=MP4:netstorage/Ottawa-22_53_23-2012-11-20.mp4 [127.0.0.1:38581] (3 live)
Nov 21, 2012 14:16:10 [0x7faad27fc700] DEBUG - * auth => daFaJcvbKb9a6aqagaLctb7bbbccXakbycO-bqRsG7-b4-qmm_IroYCjIoDAC
Nov 21, 2012 14:16:10 [0x7faad27fc700] DEBUG - * aifp => v0001
Nov 21, 2012 14:16:10 [0x7faad27fc700] ERROR - Had trouble breaking slist=netstorage+playpath=MP4:netstorage/Ottawa-22_53_23-2012-11-20.mp4
Nov 21, 2012 14:16:10 [0x7faad27fc700] ERROR - ERROR: Parsing request failed.
Nov 21, 2012 14:16:10 [0x7faac3fff700] ERROR - [Transcoder] Exiting after failure.

#11 vaughnch

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Posted 21 November 2012 - 07:22 PM

Same video works OK in Windows client. Issue with web player on Linux under both google chrome and firefox?

#12 Tobias Hieta

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Posted 22 November 2012 - 08:00 AM

There are not that many channels using RTMP, so that can't be the main cause here. Which channels doesn't work? And does it work as it should with local media?

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#13 vsvella

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Posted 23 November 2012 - 10:02 AM

Hi Guy's and Gal's

I have just updated both of my servers (linux and windows servers) to 0.9.7.3 and I'm recieving M3U8: 404 not found (on both systems when trying to stream CBS etc..).

I also updated the client on my iphone and can no longer stream the channel tv's either.

Strange thing is that i decided not to update my IPAD (i.e. kept it to the previous version) and the Channel tv streams works perfectly.

can anyone share what is different within the client software? as im no hesitant to upgrade any of my other clients

V

#14 127001

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Posted 23 November 2012 - 08:16 PM

Joining the topic as I have the same issue after updating to 0.9.7.

#15 rchoquette

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Posted 25 November 2012 - 04:03 AM

I get the same issue. I'm on Linux (RHEL 6.3, Oracle Linux Server 6.3). I get the issue with 'some', but not all, of my local videos, stored on my hard drive. The commonality is they are - all - iso's.

It seems the lower quality, smaller sized (and priced) videos work fine but the higher quality, larger, more expensive videos are giving me the most issue.

Those are the symptoms.

All of these videos were extracted off the original DVD's. They all 'work' under VLC Media Player (I tested them), so it appears they extracted correctly.

Pictures and music work fine...

Robert

#16 Trudge

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Posted 25 November 2012 - 04:14 AM

I get the same issue. I'm on Linux (RHEL 6.3, Oracle Linux Server 6.3). I get the issue with 'some', but not all, of my local videos, stored on my hard drive. The commonality is they are - all - iso's.

It seems the lower quality, smaller sized (and priced) videos work fine but the higher quality, larger, more expensive videos are giving me the most issue.

Those are the symptoms.

All of these videos were extracted off the original DVD's. They all 'work' under VLC Media Player (I tested them), so it appears they extracted correctly.

Pictures and music work fine...

Robert

http://wiki.plexapp.com/index.php/FAQ#Why_doesn.27t_VIDEO_TS_or_similar_format_content_stream_to_my_client.3F
Primary PMS: Ubuntu 13.10, i7-4771, 16GB Ram, Samsung 840 Pro 512GB
Media Storage: 2 x ReadyNas Pro Business 18TB mounted by NFS to Plex Server
Desktop Clients: 1 x Windows 7 27", 1 x 15.4 Retina MBP, 2 x17" MBP, 1 x 13" MB, 1 x13" MBA
Mobile Clients: 2 x iPhone 5s, 3 x iPhone 5, 3 x iPhone 4s, 3 x iPhone 4, 2 x iPad 3, 2 x iPad 2
Airplay & PlexConnect Targets: 4 x ATV3

#17 rchoquette

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Posted 25 November 2012 - 05:39 AM

http://wiki.plexapp.com/index.php/FAQ#Why_doesn.27t_VIDEO_TS_or_similar_format_content_stream_to_my_client.3F


Thank's for providing this link. I've been using Plex since... Yesterday. It's the best I've seen for linux. I anticipate that encoding the content into a standard video file will do the trick. BTW, you guys did a swell job on developing this backend, your server. Glad to see you're using Python. You've done some incredible work. Glad to see that at least some company is taking this seriously; on the linux end that is. I think you guys will do well.

Robert.

#18 Zippyduda

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Posted 11 December 2012 - 04:23 PM

Just got the same error preceded by:

[IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2...

I then clicked play and this was displayed:

Cannot load M3U8: 404 not found

cd /var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Logs

cat Plex\ Media\ Server.log | grep 404 (nothing returned)
cat Plex\ Media\ Server.log | grep error (nothing returned)
cat Plex\ Media\ Server.log | grep warning (nothing returned)
cat Plex\ Media\ Server.log | grep M3U

Dec 11, 2012 15:06:25 [0x7fd23f7fe700] DEBUG - Building an M3U8 for 2967 total seconds.

tail -1000 Plex\ Media\ Server.log

This shows normal stuff like:

Dec 11, 2012 15:40:42 [0x7fd23f7fe700] DEBUG - * progress => 57.6
Dec 11, 2012 15:40:42 [0x7fd23f7fe700] DEBUG - * size => 0
Dec 11, 2012 15:40:42 [0x7fd23f7fe700] DEBUG - * remaining => 8109
Dec 11, 2012 15:40:42 [0x7fd23f7fe700] DEBUG - We want 8 segments ahead, last returned was 242 and max is 265.
Dec 11, 2012 15:40:42 [0x7fd23f7fe700] DEBUG - It took 0.000000 sec to serialize a list with 0 elements.
Dec 11, 2012 15:40:44 [0x7fd23d7fa700] DEBUG - Request: PUT /video/:/transcode/session/blah/progress?progress=57.7&size=0&remaining=8644 [127.0.0.1:58479] (3 live)
Dec 11, 2012 15:40:44 [0x7fd23d7fa700] DEBUG - * progress => 57.7
Dec 11, 2012 15:40:44 [0x7fd23d7fa700] DEBUG - * size => 0
Dec 11, 2012 15:40:44 [0x7fd23d7fa700] DEBUG - * remaining => 8644
Dec 11, 2012 15:40:44 [0x7fd23d7fa700] DEBUG - We want 8 segments ahead, last returned was 242 and max is 265.
Dec 11, 2012 15:40:44 [0x7fd23d7fa700] DEBUG - It took 0.000000 sec to serialize a list with 0 elements.
Dec 11, 2012 15:40:44 [0x7fd23d7fa700] DEBUG - Request: GET /video/:/transcode/segmented/session/blah/5/00243.ts [92.60.112.1:3450] (3 live)
Dec 11, 2012 15:40:44 [0x7fd23d7fa700] DEBUG - Asked for segment 243 from session.
Dec 11, 2012 15:40:44 [0x7fd23d7fa700] DEBUG - Returning segment 243 from session.
Dec 11, 2012 15:40:44 [0x7fd23d7fa700] DEBUG - Content-Length of /tmp/plex-transcode-a4mmaiqytthjjor-1b1e9bc36c7a8a4ebeeb56faecfde44daa9d0352/media-00243.ts is 551780.
Dec 11, 2012 15:40:45 [0x7fd23d7fa700] DEBUG - Request: GET /:/timeline?time=1690470&duration=2967000&state=playing&ratingKey=35&X-Plex-Client-Identifier=a4mmaiqytthjjor [92.60.112.1:36420] (3 live)
Dec 11, 2012 15:40:45 [0x7fd23d7fa700] DEBUG - * time => 1690470
Dec 11, 2012 15:40:45 [0x7fd23d7fa700] DEBUG - * duration => 2967000
Dec 11, 2012 15:40:45 [0x7fd23d7fa700] DEBUG - * state => playing
Dec 11, 2012 15:40:45 [0x7fd23d7fa700] DEBUG - * ratingKey => 35
Dec 11, 2012 15:40:45 [0x7fd23d7fa700] DEBUG - * X-Plex-Client-Identifier => blah
Dec 11, 2012 15:40:45 [0x7fd23d7fa700] DEBUG - We found auth token (blah), enabling token-based authentication.
Dec 11, 2012 15:40:45 [0x7fd23d7fa700] DEBUG - Came in with a super-token, authorization succeeded.
Dec 11, 2012 15:40:45 [0x7fd23d7fa700] DEBUG - Client [blah] reporting timeline state playing, progress of 1690470/2967000ms for guid=, ratingKey=35 url=, key=, containerKey=, metadataId=35
Dec 11, 2012 15:40:46 [0x7fd23d7fa700] DEBUG - Play progress on 35 'File' - got played 1690470 ms!
Dec 11, 2012 15:40:46 [0x7fd23f7fe700] DEBUG - Request: PUT /video/:/transcode/session/blah/progress?progress=57.7&size=0&remaining=8640 [127.0.0.1:58480] (3 live)
Dec 11, 2012 15:40:46 [0x7fd23f7fe700] DEBUG - * progress => 57.7
Dec 11, 2012 15:40:46 [0x7fd23f7fe700] DEBUG - * size => 0
Dec 11, 2012 15:40:46 [0x7fd23f7fe700] DEBUG - * remaining => 8640
Dec 11, 2012 15:40:46 [0x7fd23f7fe700] DEBUG - We want 8 segments ahead, last returned was 243 and max is 265.
Dec 11, 2012 15:40:46 [0x7fd23f7fe700] DEBUG - It took 0.000000 sec to serialize a list with 0 elements.
Dec 11, 2012 15:40:48 [0x7fd23f7fe700] DEBUG - Request: PUT /video/:/transcode/session/blah/progress?progress=57.7&size=0&remaining=8101 [127.0.0.1:58481] (3 live)

Dec 11, 2012 15:40:55 [0x7fd23d7fa700] DEBUG - We found auth token (blah), enabling token-based authentication.
Dec 11, 2012 15:40:55 [0x7fd23d7fa700] DEBUG - Came in with a super-token, authorization succeeded.
Dec 11, 2012 15:40:55 [0x7fd23d7fa700] DEBUG - Client [blah] reporting timeline state playing, progress of 1700460/2967000ms for guid=, ratingKey=35 url=, key=, containerKey=, metadataId=35
Dec 11, 2012 15:40:56 [0x7fd23d7fa700] DEBUG - Play progress on 35 'File' - got played 1700460 ms!
Dec 11, 2012 15:40:56 [0x7fd23f7fe700] DEBUG - Request: PUT /video/:/transcode/session/blah/progress?progress=57.7&size=0&remaining=8090 [127.0.0.1:58485] (3 live)

#19 xnotauserx

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Posted 19 January 2013 - 10:50 AM

I seem to be having the same issue. I shut down zonealarm (firewall) and the problem goes away. i have all the programs associated with plex on the zonealarm trusted list but still get the problem when zonealarm is on maybe i'm missing something. Has anyone else had any luck

#20 ebarnes75

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Posted 21 January 2013 - 08:00 PM

I had this issue just now. After troubleshooting, I found that the cifs did not mount on the last reboot where the files were. After remounting the cifs share, it works again. This probably related to Plex not being able to contact the data (via FW, dropped mount, etc).




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