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Latest version of PMS crashes regularly


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#21 jhodgesatmb

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Posted 25 December 2012 - 04:55 PM

I have had a lot of crashes of the client lately so I decided to upgrade to PMS 0.9.7.7 (not the client but I was hopeful). Big mistake. In the past I have had client crashes (a lot, on all types of movies) but PMS almost never crashed and never all by itself (without me playing any movie at all). But it is now. So whatever the original poster ran into s/he is not alone and something needs to be done. I am sending crash reports for both the client and the media server and the last couple of days of logs for PMS.

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#22 Trudge

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Posted 25 December 2012 - 07:25 PM

I have had a lot of crashes of the client lately so I decided to upgrade to PMS 0.9.7.7 (not the client but I was hopeful). Big mistake. In the past I have had client crashes (a lot, on all types of movies) but PMS almost never crashed and never all by itself (without me playing any movie at all). But it is now. So whatever the original poster ran into s/he is not alone and something needs to be done. I am sending crash reports for both the client and the media server and the last couple of days of logs for PMS.

turn off VDADecode in the client, should solve it's crashes. I'm not too sure re server - what exactly are you doing when the server crashes?
Primary PMS: Ubuntu 13.10, i7-4771, 16GB Ram, Samsung 840 Pro 512GB
Media Storage: 2 x ReadyNas Pro Business 18TB mounted by NFS to Plex Server
Desktop Clients: 1 x Windows 7 27", 1 x 15.4 Retina MBP, 2 x17" MBP, 1 x 13" MB, 1 x13" MBA
Mobile Clients: 2 x iPhone 5s, 3 x iPhone 5, 3 x iPhone 4s, 3 x iPhone 4, 2 x iPad 3, 2 x iPad 2
Airplay & PlexConnect Targets: 4 x ATV3

#23 jhodgesatmb

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Posted 25 December 2012 - 08:07 PM

turn off VDADecode in the client, should solve it's crashes. I'm not too sure re server - what exactly are you doing when the server crashes?


In fact, nothing. The mini is on and connected to my drobo and the internet, but safari is off and there is no activity from a human user during this time (other than my remote connection). I only looked at it remotely from my iMac because I hadn't shut down my remote connection. That is when I saw that it had crashed. Regarding the remote connection, I try to keep the screen sharing open because (and this may sound silly) the client has seemed to be more stable when I do.

I am not sure which setting is associated with VDADecode so maybe I'll look at the XML. It is possible that I already have it unset since suggestions such as this come up from time to time. There is a 'usevda' attribute in guisettings.xml that is set to false already.

Jack

#24 Trudge

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Posted 25 December 2012 - 08:23 PM

In fact, nothing. The mini is on and connected to my drobo and the internet, but safari is off and there is no activity from a human user during this time (other than my remote connection). I only looked at it remotely from my iMac because I hadn't shut down my remote connection. That is when I saw that it had crashed. Regarding the remote connection, I try to keep the screen sharing open because (and this may sound silly) the client has seemed to be more stable when I do.

I am not sure which setting is associated with VDADecode so maybe I'll look at the XML. It is possible that I already have it unset since suggestions such as this come up from time to time. There is a 'usevda' attribute in guisettings.xml that is set to false already.

Jack

Preferences -> Videos -> Playback -> VDADecode
Primary PMS: Ubuntu 13.10, i7-4771, 16GB Ram, Samsung 840 Pro 512GB
Media Storage: 2 x ReadyNas Pro Business 18TB mounted by NFS to Plex Server
Desktop Clients: 1 x Windows 7 27", 1 x 15.4 Retina MBP, 2 x17" MBP, 1 x 13" MB, 1 x13" MBA
Mobile Clients: 2 x iPhone 5s, 3 x iPhone 5, 3 x iPhone 4s, 3 x iPhone 4, 2 x iPad 3, 2 x iPad 2
Airplay & PlexConnect Targets: 4 x ATV3

#25 identd

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Posted 26 December 2012 - 06:59 AM

Test

#26 jhodgesatmb

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Posted 26 December 2012 - 04:23 PM

Preferences -> Videos -> Playback -> VDADecode


On mine, Settings->Video->Player->Allow Hardware Acceleration (vdadecoder)

and I had already disabled it, so at best that isn't the total explanation.

In fact, I have most of the attributes on that page disabled (crystalhd, adjust refresh rate, sync playback, software upscaling).

#27 trevorault

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Posted 26 December 2012 - 04:41 PM

My Media server is also crashing regularly. I have a Early 2009 Mac Mini with Plex Media Server 9.7.7.

#28 trevorault

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Posted 26 December 2012 - 04:42 PM

My Media server is also crashing regularly. I have a Early 2009 Mac Mini with Plex Media Server 9.7.7.


Here are the log files.

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#29 Trudge

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Posted 26 December 2012 - 05:06 PM

Here are the log files.

bit of a guess, but it looks like it is crashing during a media analysis, and there are errors in your logs also saying that... you might want to check out these files;

Dec 25, 2012 11:30:01 [0xb0289000] ERROR - Exception analyzing media file '/Network/NAS-Media/Videos/TV Shows/Guns, Germs, and Steel/Season 1/Guns, Germs, and Steel - S01E01.m4v' (Could not parse /Network/NAS-Media/Videos/TV Shows/Guns, Germs, and Steel/Season 1/Guns, Germs, and Steel - S01E01.m4v (error=-1): Operation not permitted)
Dec 25, 2012 11:30:01 [0xb0289000] ERROR - Exception extracting thumbnail from media file '/Network/NAS-Media/Videos/TV Shows/Guns, Germs, and Steel/Season 1/Guns, Germs, and Steel - S01E01.m4v' (Could not parse /Network/NAS-Media/Videos/TV Shows/Guns, Germs, and Steel/Season 1/Guns, Germs, and Steel - S01E01.m4v (error=-1): Operation not permitted)
Dec 25, 2012 11:30:01 [0xb0289000] ERROR - Exception analyzing media file '/Network/NAS-Media/Videos/TV Shows/Guns, Germs, and Steel/Season 1/Guns, Germs, and Steel - S01E02.m4v' (Could not parse /Network/NAS-Media/Videos/TV Shows/Guns, Germs, and Steel/Season 1/Guns, Germs, and Steel - S01E02.m4v (error=-1): Operation not permitted)
Dec 25, 2012 11:30:02 [0xb0289000] ERROR - Exception extracting thumbnail from media file '/Network/NAS-Media/Videos/TV Shows/Guns, Germs, and Steel/Season 1/Guns, Germs, and Steel - S01E02.m4v' (Could not parse /Network/NAS-Media/Videos/TV Shows/Guns, Germs, and Steel/Season 1/Guns, Germs, and Steel - S01E02.m4v (error=-1): Operation not permitted)
Dec 25, 2012 11:30:02 [0xb0289000] ERROR - Exception analyzing media file '/Network/NAS-Media/Videos/TV Shows/Guns, Germs, and Steel/Season 1/Guns, Germs, and Steel - S01E03.m4v' (Could not parse /Network/NAS-Media/Videos/TV Shows/Guns, Germs, and Steel/Season 1/Guns, Germs, and Steel - S01E03.m4v (error=-1): Operation not permitted)
Dec 25, 2012 11:30:02 [0xb0289000] ERROR - Exception extracting thumbnail from media file '/Network/NAS-Media/Videos/TV Shows/Guns, Germs, and Steel/Season 1/Guns, Germs, and Steel - S01E03.m4v' (Could not parse /Network/NAS-Media/Videos/TV Shows/Guns, Germs, and Steel/Season 1/Guns, Germs, and Steel - S01E03.m4v (error=-1): Operation not permitted)
Dec 25, 2012 11:30:02 [0xb0289000] ERROR - Exception analyzing media file '/Network/NAS-Media/Videos/TV Shows/True Blood/Season 2/True Blood - S02E06.m4v' (Could not parse /Network/NAS-Media/Videos/TV Shows/True Blood/Season 2/True Blood - S02E06.m4v (error=-1): Operation not permitted)
Dec 25, 2012 11:30:02 [0xb0289000] ERROR - Exception extracting thumbnail from media file '/Network/NAS-Media/Videos/TV Shows/True Blood/Season 2/True Blood - S02E06.m4v' (Could not parse /Network/NAS-Media/Videos/TV Shows/True Blood/Season 2/True Blood - S02E06.m4v (error=-1): Operation not permitted)

Primary PMS: Ubuntu 13.10, i7-4771, 16GB Ram, Samsung 840 Pro 512GB
Media Storage: 2 x ReadyNas Pro Business 18TB mounted by NFS to Plex Server
Desktop Clients: 1 x Windows 7 27", 1 x 15.4 Retina MBP, 2 x17" MBP, 1 x 13" MB, 1 x13" MBA
Mobile Clients: 2 x iPhone 5s, 3 x iPhone 5, 3 x iPhone 4s, 3 x iPhone 4, 2 x iPad 3, 2 x iPad 2
Airplay & PlexConnect Targets: 4 x ATV3