Being a net eng there are literally dozens of reasons why mysplex cannot reach your server, however here are a few things to quickly check, one, if you have your own router make sure you are pulling a true internet IP (a lot of cable and dsl companies are sending out routers that are doing NAT already so in essence you are doing double nat so even if plex were mapped correctly in "your" router it still wouldnt work. (if your internet or wan ip for your personal router starts with a 10 or 192 that will tell you that you are doing double nat.
This guy is awesome! I messaged user Monsieur Latte here on the forums and asked for his help. He was true to his word and we set up a time for him to remote in to my computer and take a look that very night. I had tried everything to fix my problems myself. I spent hours on forums, re-installed PMS, re-targeted my iSCSI, forwarded ports, turned off firewalls, ect. Monsieur Latte remoted in to my machine and saw what the issue is within a minute. The problem was that I did not know to my NAT well enough. These were the steps that Monsieur Latte took to get me up and running:
- Logged in to my modem and set up a DMZ for my router (for me it was 10.1.10.10)
- Connected to my router and changed my WAN connection type to static and then entered the static IP settings (IP: 10.1.10.10 \ SUBNET 255.255.255.0 \ DEFAULT GATEWAY 10.1.10.1)
- Made sure I had forwarded a port (I already had from earlier troubleshooting)
- Finally, he had checked the MyPlex settings to ensure the manual server map option was enabled and set to the default port 32400.
When I logged out of the MyPlex account and back in, it was working! Thank you again Monsieur Latte for helping me solve my 3 day long headache. You are a great man!