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Installing new version on WHS

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#1 kermtfrg

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Posted 11 June 2013 - 04:50 PM

Trying to install the latest version of Plex (0.9.728.33) on WHS service pack 2 and am getting an error message:  "The installation package cannot be installed by the Windows Installer service. You must install a service pack that contains a newer version of the Windows Installer service."

 

Never had an issue installing Plex until this version.  Is my windows version just too old to be used by plex anymore?  I really don't want to upgrade windows because it's been working perfect.



#2 Pooya.to

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Posted 12 June 2013 - 06:55 AM

Trying to install the latest version of Plex (0.9.728.33) on WHS service pack 2 and am getting an error message:  "The installation package cannot be installed by the Windows Installer service. You must install a service pack that contains a newer version of the Windows Installer service."

 

Never had an issue installing Plex until this version.  Is my windows version just too old to be used by plex anymore?  I really don't want to upgrade windows because it's been working perfect.

I am having the same issue ... anyone know how to fix this?



#3 FunkyJ

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Posted 12 June 2013 - 09:39 AM

Yup, getting the same message here as well.

 

Running win XP V 5.1.2600 Service Pack 3 Build 2600



#4 Trojita

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Posted 12 June 2013 - 12:51 PM

I just tried to install Plex on my Windows Home Server today and I'm running into the same problem. The Windows Home Server I'm using is the original one that came out in 2007. I would appreciate it if anyone has an answer to fix this.



#5 Trudge

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Posted 12 June 2013 - 12:52 PM   Best Answer

Install this -> http://www.microsoft...ls.aspx?id=8483


Primary PMS: Ubuntu 13.10, i7-4771, 16GB Ram, Samsung 840 Pro 512GB
Media Storage: 2 x ReadyNas Pro Business 18TB mounted by NFS to Plex Server
Desktop Clients: 1 x Windows 7 27", 1 x 15.4 Retina MBP, 2 x17" MBP, 1 x 13" MB, 1 x13" MBA
Mobile Clients: 2 x iPhone 5s, 3 x iPhone 5, 3 x iPhone 4s, 3 x iPhone 4, 2 x iPad 3, 2 x iPad 2
Airplay & PlexConnect Targets: 4 x ATV3

#6 kermtfrg

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Posted 12 June 2013 - 01:10 PM

Thank you!

 

Install this -> http://www.microsoft...ls.aspx?id=8483

Thank you!



#7 Rob McKeown

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Posted 31 December 2013 - 08:28 PM

I'm running Windows Home Server v1 Service Pack 2 with Windows Home Server Power Pack 2 and 3 installed on an Acer Aspire server.

I'm trying to install Plex Media Server and get the error message during the install that everyone else reports. 

However, I'm unable to install any of the Windows Installer 4.5 packages.

"Windows XP-KB942288-v3-x86.exe" extracts but results in a "Setup Error - The updatebr.inf file is invalid".

The other packages are MSU files and I don't know how to install them.

Can anyone get me pointed in the right direction?



#8 sa2000

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Posted 31 December 2013 - 08:42 PM

 

 

I'm running Windows Home Server v1 Service Pack 2 with Windows Home Server Power Pack 2 and 3 installed on an Acer Aspire server.

I'm trying to install Plex Media Server and get the error message during the install that everyone else reports. 

However, I'm unable to install any of the Windows Installer 4.5 packages.

"Windows XP-KB942288-v3-x86.exe" extracts but results in a "Setup Error - The updatebr.inf file is invalid".

The other packages are MSU files and I don't know how to install them.

Can anyone get me pointed in the right direction?

 

 

 

May be WHS needs the same Microsoft patch as XP and Windows Server 2003: 

 

http://www.microsoft...ls.aspx?id=8483

 

This patch is needed for Plex Media Server installs on Windows XP and I believe also on Windows Server 2003

 

Sorry - this was already mentioned before

 

So already tried



#9 Rob McKeown

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Posted 31 December 2013 - 09:06 PM

The XP/2003 executable "Windows XP-KB942288-v3-x86.exe" extracts but results in a "Setup Error - The updatebr.inf file is invalid".

 



#10 sa2000

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Posted 31 December 2013 - 09:58 PM

The XP/2003 executable "Windows XP-KB942288-v3-x86.exe" extracts but results in a "Setup Error - The updatebr.inf file is invalid".

 

 

Googling your line gives this 

http://social.techne...um=winservergen

 

which refers to the Microsoft Program Install and Uninstall Troubleshooter

http://support.microsoft.com/kb/290301

We have had that used before to fix issues

 

I take you have already installed http://www.microsoft...ls.aspx?id=8483



#11 Crashem

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Posted 06 February 2014 - 11:23 PM

For those of you having the problem with the recommended fix not working (http://www.microsoft...ls.aspx?id=8483), please doublecheck you are downloading the correct version of the software.

 

For example I have the original version of Windows Home Server and I had to install:

 

WindowsServer2003-KB942288-v4-x86.exe

 

So read through the versions carefully.

 

For Windows Vista, Windows Vista Service Pack 1 and Windows Server 2008:
x86 Platform: Windows6.0-KB942288-v2-x86.msu
x64 Platform: Windows6.0-KB942288-v2-x64.msu
IA64 Platform: Windows6.0-KB942288-v2-ia64.msu

For Windows XP Service Pack 2 and Windows XP Service Pack 3 (32-bit platforms):
x86 Platform: WindowsXP-KB942288-v3-x86.exe

For Windows Server 2003 Service Pack 1, Windows Server 2003 Service Pack 2 and Windows XP 64-bit Editions:
x86 Platform: WindowsServer2003-KB942288-v4-x86.exe
x64 Platform: WindowsServer2003-KB942288-v4-x64.exe
IA64 Platform: WindowsServer2003-KB942288-v4-ia64.exe







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