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Can't access PMS on Roku


Best Answer schuyler, 16 September 2013 - 05:52 PM

Your PMS is returning a 403, which means that it thinks the Roku isn't authorized to access that section.

 

There's a bug that has been reported by a couple of users when your Roku is connected to your myPlex account but your PMS isn't. For some reason I can't reproduce the problem yet, but I strongly suspect this is the problem. Until we get to the bottom of the issue and fix it, the best solution is to sign in to myPlex on your server as well.

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#1 segascream

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Posted 13 September 2013 - 05:36 PM

I recently had to replace my desktop computer (which had been running Win 7) with a new one (running Win 8).  Prior to this switch, I was successfully running the Plex client on both my Samsung bluray and my Roku 2.  Following the switch of Windows boxes, I've managed to get the Plex client running on my Samsung bluray,  However, it seems the Roku cannot connect to PMS.  It will initially display my libraries, but when I attempt to open a library, I get an error:

"Content Unavailable: An error occurred while trying to load this content; make sure the server is running."

 

The libraries will then disappear from the client, but will reappear if I exit to the Roku's home screen and go back into the client.

 

I followed the troubleshooting at http://forums.plexap...ns/#entry236661, to no avail.  As requested in that post, here is the relevant info:

 

1) Yes, I have internet access on the Roku.

2) Windows Firewall has been disabled.  For the sake of completeness, I also disabled Peerblock.

3) I successfully pinged my Roku box.

4) I deleted all servers from the Roku client, and manually added.  Issue persists.

5)

PMS Servers file:

<MediaContainer size="1">

<Server name="Plex" host="192.168.1.67" address="192.168.1.67" port="32400" machineIdentifier="fc7f8ee8a201b3ccf47b79ae2ab6dd10a1e194c2" version="0.9.8.6.175-88ffbb2"/>
</MediaContainer>

 

 

Roku IP:

192.168.1.76

 
Log file:

Roku version: 5.1 build 1195 (025.01E01195A)

App version: 2.6.7
Roku model: Roku 2 HD
Display type: 16:9 anamorphic
Anamorphic support: true
Successfully joined multicast group: 239.0.0.250
Created GDM player advertiser
######## Creating Grid Screen ########
IN GDMFind
Using broadcast address 192.168.1.255
broadcast
true
GDM sendto address: 192.168.1.255:32414 / 192.168.1.255:32414
Sent 23 bytes
Registry Server list string: http://192.168.1.67:...ab6dd10a1e194c2
Server token: http://192.168.1.67:...ab6dd10a1e194c2
Setting up home screen content, server count: 1
Creating URL transfer object for http://192.168.1.67:32400/
Capabilities: protocols=http-live-streaming,http-mp4-streaming,http-mp4-video,http-mp4-video-720p,http-streaming-video,http-streaming-video-720p;videoDecoders=mpeg4,h264{profile:high&resolution:1080&level:40};audioDecoders=aac
Loaded 0 elements in row 2, now have 0
Loaded 0 elements in row 3, now have 0
Creating URL transfer object for https://my.plexapp.c...ers/sign_in.xml
Validated myPlex token, corresponds to segascream
Creating URL transfer object for https://my.plexapp.com/pms/servers
Loaded 0 elements in row 5, now have 0
Final analytics data: v=1&tid=UA-6111912-18&cid=1f2fd36e-380a-185b-9c6c-0d9717c271d9&sr=720x480&ul=en-us&cd1=Plex%20for%20Roku&cd2=11A18A032918&cd3=Roku&cd4=5.1%20build%201195&cd5=Roku%202%20HD&cd6=2.6.7&an=Plex%20for%20Roku&av=2.6.7&ea=Shutdown&cm1=0&ev=1&ec=App&el=&t=event
Final analytics data: v=1&tid=UA-6111912-18&cid=1f2fd36e-380a-185b-9c6c-0d9717c271d9&sr=720x480&ul=en-us&cd1=Plex%20for%20Roku&cd2=11A18A032918&cd3=Roku&cd4=5.1%20build%201195&cd5=Roku%202%20HD&cd6=2.6.7&an=Plex%20for%20Roku&av=2.6.7&sc=start&ea=Start&ev=1&ec=App&el=&t=event
Final analytics data: v=1&tid=UA-6111912-18&cid=1f2fd36e-380a-185b-9c6c-0d9717c271d9&sr=720x480&ul=en-us&cd1=Plex%20for%20Roku&cd2=11A18A032918&cd3=Roku&cd4=5.1%20build%201195&cd5=Roku%202%20HD&cd6=2.6.7&an=Plex%20for%20Roku&av=2.6.7&cd=Home&t=appview
Pushing screen -1 onto view controller stack - Home
Loading beginning of row 0, Channels
Creating URL transfer object for http://192.168.1.67:.../recentlyViewed
Successfully kicked off 1 requests for row 0, pending requests now: 1
Loading beginning of row 1, Library Sections
Creating URL transfer object for http://192.168.1.67:...ibrary/sections
Successfully kicked off 1 requests for row 1, pending requests now: 1
Total initial grid load took: 55ms
Starting global message loop
Got a 200 response from http://192.168.1.67:32400/ (type server, row invalid)
Fetched additional server information (Plex, fc7f8ee8a201b3ccf47b79ae2ab6dd10a1e194c2)
URL: http://192.168.1.67:32400
Server supports audio transcoding: true
Server allows media deletion: false
Server supports universal transcoding: true
Loaded 3 elements in row 7, now have 3
Received message: 'HTTP/1.0 200 OK
Content-Type: plex/media-server
Resource-Identifier: fc7f8ee8a201b3ccf47b79ae2ab6dd10a1e194c2
Name: Plex
Port: 32400
Updated-At: 1379091515
Version: 0.9.8.6.175-88ffbb2

'
Plex
32400
fc7f8ee8a201b3ccf47b79ae2ab6dd10a1e194c2
GDM discovery found server at http://192.168.1.67:32400
GDM discovery ignoring already configured server
Got a 200 response from http://192.168.1.67:.../recentlyViewed (type row, row 0)
Loaded 0 elements in row 0, now have 0
Got a 200 response from http://192.168.1.67:...ibrary/sections (type row, row 1)
Loaded 2 elements in row 1, now have 2
Trying to focus last used section
Loaded 0 elements in row 2, now have 0
Loaded 0 elements in row 3, now have 0
Creating URL transfer object for https://my.plexapp.c...queue/unwatched
Successfully kicked off 1 requests for row 4, pending requests now: 1
Got a 200 response from https://my.plexapp.c...xYKBgb5d8t9sPVV (type servers, row invalid)
Got a 200 response from https://my.plexapp.c...xYKBgb5d8t9sPVV (type playlist, row 4)
Loaded 1 elements in row 4, now have 1
Built GDM player response:HELLO * HTTP/1.0
Name: Roku 2 HD
Port: 8324
Product: Plex/Roku
Content-Type: plex/media-player
Protocol: roku
Version: 2.6.7
Resource-Identifier: 11A18A032918

Loaded 0 elements in row 5, now have 0
Loaded 0 elements in row 6, now have 0
Loaded 3 elements in row 7, now have 3
Final analytics data: v=1&tid=UA-6111912-18&cid=1f2fd36e-380a-185b-9c6c-0d9717c271d9&sr=720x480&ul=en-us&cd1=Plex%20for%20Roku&cd2=11A18A032918&cd3=Roku&cd4=5.1%20build%201195&cd5=Roku%202%20HD&cd6=2.6.7&an=Plex%20for%20Roku&av=2.6.7&cd=Preferences%20Main&t=appview
Pushing screen 2 onto view controller stack - Preferences Main
Registry Server list string: http://192.168.1.67:...ab6dd10a1e194c2
Server token: http://192.168.1.67:...ab6dd10a1e194c2
Final analytics data: v=1&tid=UA-6111912-18&cid=1f2fd36e-380a-185b-9c6c-0d9717c271d9&sr=720x480&ul=en-us&cd1=Plex%20for%20Roku&cd2=11A18A032918&cd3=Roku&cd4=5.1%20build%201195&cd5=Roku%202%20HD&cd6=2.6.7&an=Plex%20for%20Roku&av=2.6.7&cd=roListScreen&t=appview
Pushing screen 3 onto view controller stack - roListScreen
Final analytics data: v=1&tid=UA-6111912-18&cid=1f2fd36e-380a-185b-9c6c-0d9717c271d9&sr=720x480&ul=en-us&cd1=Plex%20for%20Roku&cd2=11A18A032918&cd3=Roku&cd4=5.1%20build%201195&cd5=Roku%202%20HD&cd6=2.6.7&an=Plex%20for%20Roku&av=2.6.7&cd=roParagraphScreen&t=appview
Pushing screen 4 onto view controller stack - roParagraphScreen

 



#2 sa2000

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Posted 13 September 2013 - 05:44 PM

I will learn about Roku's soon - but quick question: what is this port 32414 showing at the beginning of the log file? 

 

Getting a Roku next week.

 

Curious as to why it is trying to use port 32414



#3 schuyler

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Posted 13 September 2013 - 06:04 PM

It looks like everything was working in that log. A log from when the sections were unavailable would be more interesting.

 

Port 32414 is used for discovering servers.



#4 segascream

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Posted 16 September 2013 - 05:23 PM

Sorry it took so long to get it, but as requested, here is a log from when the sections are unavailable.

 

Roku version: 5.1 build 1195 (025.01E01195A)
App version: 2.6.7
Roku model: Roku 2 HD
Display type: 16:9 anamorphic
Anamorphic support: true
Successfully joined multicast group: 239.0.0.250
Created GDM player advertiser
######## Creating Grid Screen ########
IN GDMFind
Using broadcast address 192.168.1.255
broadcast
true
GDM sendto address: 192.168.1.255:32414 / 192.168.1.255:32414
Sent 23 bytes
Registry Server list string: http://192.168.1.67:...ab6dd10a1e194c2
Server token: http://192.168.1.67:...ab6dd10a1e194c2
Setting up home screen content, server count: 1
Creating URL transfer object for http://192.168.1.67:32400/
Capabilities: protocols=http-live-streaming,http-mp4-streaming,http-mp4-video,http-mp4-video-720p,http-streaming-video,http-streaming-video-720p;videoDecoders=mpeg4,h264{profile:high&resolution:1080&level:40};audioDecoders=aac
Loaded 0 elements in row 2, now have 0
Loaded 0 elements in row 3, now have 0
Creating URL transfer object for https://my.plexapp.c...ers/sign_in.xml
Validated myPlex token, corresponds to segascream
Creating URL transfer object for https://my.plexapp.com/pms/servers
Loaded 0 elements in row 5, now have 0
Final analytics data: v=1&tid=UA-6111912-18&cid=1f2fd36e-380a-185b-9c6c-0d9717c271d9&sr=720x480&ul=en-us&cd1=Plex%20for%20Roku&cd2=11A18A032918&cd3=Roku&cd4=5.1%20build%201195&cd5=Roku%202%20HD&cd6=2.6.7&an=Plex%20for%20Roku&av=2.6.7&ea=Shutdown&cm1=0&ev=1&ec=App&el=&t=event
Final analytics data: v=1&tid=UA-6111912-18&cid=1f2fd36e-380a-185b-9c6c-0d9717c271d9&sr=720x480&ul=en-us&cd1=Plex%20for%20Roku&cd2=11A18A032918&cd3=Roku&cd4=5.1%20build%201195&cd5=Roku%202%20HD&cd6=2.6.7&an=Plex%20for%20Roku&av=2.6.7&sc=start&ea=Start&ev=1&ec=App&el=&t=event
Final analytics data: v=1&tid=UA-6111912-18&cid=1f2fd36e-380a-185b-9c6c-0d9717c271d9&sr=720x480&ul=en-us&cd1=Plex%20for%20Roku&cd2=11A18A032918&cd3=Roku&cd4=5.1%20build%201195&cd5=Roku%202%20HD&cd6=2.6.7&an=Plex%20for%20Roku&av=2.6.7&cd=Home&t=appview
Pushing screen -1 onto view controller stack - Home
Loading beginning of row 0, Channels
Creating URL transfer object for http://192.168.1.67:.../recentlyViewed
Successfully kicked off 1 requests for row 0, pending requests now: 1
Loading beginning of row 1, Library Sections
Creating URL transfer object for http://192.168.1.67:...ibrary/sections
Successfully kicked off 1 requests for row 1, pending requests now: 1
Total initial grid load took: 61ms
Starting global message loop
Got a 200 response from http://192.168.1.67:32400/ (type server, row invalid)
Fetched additional server information (Plex, fc7f8ee8a201b3ccf47b79ae2ab6dd10a1e194c2)
URL: http://192.168.1.67:32400
Server supports audio transcoding: true
Server allows media deletion: false
Server supports universal transcoding: true
Loaded 3 elements in row 7, now have 3
Received message: 'HTTP/1.0 200 OK
Content-Type: plex/media-server
Resource-Identifier: fc7f8ee8a201b3ccf47b79ae2ab6dd10a1e194c2
Name: Plex
Port: 32400
Updated-At: 1379351609
Version: 0.9.8.6.175-88ffbb2

'
Plex
32400
fc7f8ee8a201b3ccf47b79ae2ab6dd10a1e194c2
GDM discovery found server at http://192.168.1.67:32400
GDM discovery ignoring already configured server
Got a 200 response from http://192.168.1.67:.../recentlyViewed (type row, row 0)
Loaded 0 elements in row 0, now have 0
Got a 200 response from http://192.168.1.67:...ibrary/sections (type row, row 1)
Loaded 2 elements in row 1, now have 2
Trying to focus last used section
Got a 200 response from https://my.plexapp.c...xYKBgb5d8t9sPVV (type servers, row invalid)
Built GDM player response:HELLO * HTTP/1.0
Name: Roku 2 HD
Port: 8324
Product: Plex/Roku
Content-Type: plex/media-player
Protocol: roku
Version: 2.6.7
Resource-Identifier: 11A18A032918

Loaded 0 elements in row 2, now have 0
Loaded 0 elements in row 3, now have 0
Creating URL transfer object for https://my.plexapp.c...queue/unwatched
Successfully kicked off 1 requests for row 4, pending requests now: 1
Got a 200 response from https://my.plexapp.c...xYKBgb5d8t9sPVV (type playlist, row 4)
Loaded 1 elements in row 4, now have 1
######## Creating Grid Screen ########
Creating URL transfer object for http://192.168.1.67:...rary/sections/2
Fetching content from server at query URL: http://192.168.1.67:...rary/sections/2
GET returned: 403 - The requested URL returned error: 403
Can't parse feed:
Final analytics data: v=1&tid=UA-6111912-18&cid=1f2fd36e-380a-185b-9c6c-0d9717c271d9&sr=720x480&ul=en-us&cd1=Plex%20for%20Roku&cd2=11A18A032918&cd3=Roku&cd4=5.1%20build%201195&cd5=Roku%202%20HD&cd6=2.6.7&an=Plex%20for%20Roku&av=2.6.7&cd=Section%3A%20show&t=appview
Pushing screen 2 onto view controller stack - Section: show
Nothing to load for grid
Not sure what to do with breadcrumbs on screen type: Invalid
Final analytics data: v=1&tid=UA-6111912-18&cid=1f2fd36e-380a-185b-9c6c-0d9717c271d9&sr=720x480&ul=en-us&cd1=Plex%20for%20Roku&cd2=11A18A032918&cd3=Roku&cd4=5.1%20build%201195&cd5=Roku%202%20HD&cd6=2.6.7&an=Plex%20for%20Roku&av=2.6.7&cd=Dialog%3A%20Content%20Unavailable&t=appview
Pushing screen 3 onto view controller stack - Dialog: Content Unavailable
Creating new dialog
Button pressed: ok
Popping screen 3 and cleaning up 0 breadcrumbs
Top of stack is once again: Section: show
Final analytics data: v=1&tid=UA-6111912-18&cid=1f2fd36e-380a-185b-9c6c-0d9717c271d9&sr=720x480&ul=en-us&cd1=Plex%20for%20Roku&cd2=11A18A032918&cd3=Roku&cd4=5.1%20build%201195&cd5=Roku%202%20HD&cd6=2.6.7&an=Plex%20for%20Roku&av=2.6.7&cd=Section%3A%20show&t=appview
Popping screen 2 and cleaning up 2 breadcrumbs
Top of stack is once again: Home
Final analytics data: v=1&tid=UA-6111912-18&cid=1f2fd36e-380a-185b-9c6c-0d9717c271d9&sr=720x480&ul=en-us&cd1=Plex%20for%20Roku&cd2=11A18A032918&cd3=Roku&cd4=5.1%20build%201195&cd5=Roku%202%20HD&cd6=2.6.7&an=Plex%20for%20Roku&av=2.6.7&cd=Home&t=appview
Creating URL transfer object for https://my.plexapp.c...queue/unwatched
Loaded 0 elements in row 5, now have 0
Loaded 0 elements in row 6, now have 0
Loaded 3 elements in row 7, now have 3
Creating URL transfer object for http://192.168.1.67:...ibrary/sections
Creating URL transfer object for http://192.168.1.67:.../recentlyViewed
Loaded 0 elements in row 2, now have 0
Loaded 0 elements in row 3, now have 0
Saving image for screensaver: invalid
Got a 200 response from http://192.168.1.67:...ibrary/sections (type row, row 1)
Loaded 0 elements in row 1, now have 0
Got a 401 response from http://192.168.1.67:.../recentlyViewed - The requested URL returned error: 401
Got a 200 response from https://my.plexapp.c...xYKBgb5d8t9sPVV (type playlist, row 4)
Loaded 1 elements in row 4, now have 1
Loaded 0 elements in row 5, now have 0
Final analytics data: v=1&tid=UA-6111912-18&cid=1f2fd36e-380a-185b-9c6c-0d9717c271d9&sr=720x480&ul=en-us&cd1=Plex%20for%20Roku&cd2=11A18A032918&cd3=Roku&cd4=5.1%20build%201195&cd5=Roku%202%20HD&cd6=2.6.7&an=Plex%20for%20Roku&av=2.6.7&cd=Preferences%20Main&t=appview
Pushing screen 4 onto view controller stack - Preferences Main
Registry Server list string: http://192.168.1.67:...ab6dd10a1e194c2
Server token: http://192.168.1.67:...ab6dd10a1e194c2
Final analytics data: v=1&tid=UA-6111912-18&cid=1f2fd36e-380a-185b-9c6c-0d9717c271d9&sr=720x480&ul=en-us&cd1=Plex%20for%20Roku&cd2=11A18A032918&cd3=Roku&cd4=5.1%20build%201195&cd5=Roku%202%20HD&cd6=2.6.7&an=Plex%20for%20Roku&av=2.6.7&cd=roListScreen&t=appview
Pushing screen 5 onto view controller stack - roListScreen
Final analytics data: v=1&tid=UA-6111912-18&cid=1f2fd36e-380a-185b-9c6c-0d9717c271d9&sr=720x480&ul=en-us&cd1=Plex%20for%20Roku&cd2=11A18A032918&cd3=Roku&cd4=5.1%20build%201195&cd5=Roku%202%20HD&cd6=2.6.7&an=Plex%20for%20Roku&av=2.6.7&cd=roParagraphScreen&t=appview
Pushing screen 6 onto view controller stack - roParagraphScreen



#5 schuyler

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Posted 16 September 2013 - 05:52 PM   Best Answer

Your PMS is returning a 403, which means that it thinks the Roku isn't authorized to access that section.

 

There's a bug that has been reported by a couple of users when your Roku is connected to your myPlex account but your PMS isn't. For some reason I can't reproduce the problem yet, but I strongly suspect this is the problem. Until we get to the bottom of the issue and fix it, the best solution is to sign in to myPlex on your server as well.



#6 segascream

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Posted 17 September 2013 - 03:31 PM

It works!  Thank you very much, schuyler!!!  :)



#7 clanbleakley

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Posted 29 September 2013 - 06:28 AM

I have a similar problem that happened recently. I hadn't made any changes, and it just started happening: Here are my logs:

 

Roku version: 5.1 build 1195 (025.01E01195A)
App version: 2.6.7
Roku model: Roku 2 XS
Display type: HDTV
Anamorphic support: true
Successfully joined multicast group: 239.0.0.250
Created GDM player advertiser
######## Creating Grid Screen ########
IN GDMFind
Using broadcast address 192.168.1.255
broadcast
true
GDM sendto address: 192.168.1.255:32414 / 192.168.1.255:32414
Sent 23 bytes
Registry Server list string: http://192.168.1.128...97580766cb29a06
Server token: http://192.168.1.128...97580766cb29a06
Setting up home screen content, server count: 1
Creating URL transfer object for http://192.168.1.128:32400/
Capabilities: protocols=http-live-streaming,http-mp4-streaming,http-mp4-video,http-mp4-video-720p,http-streaming-video,http-streaming-video-720p;videoDecoders=mpeg4,h264{profile:high&resolution:1080&level:40};audioDecoders=aac
Creating URL transfer object for https://my.plexapp.c...ers/sign_in.xml
Validated myPlex token, corresponds to clanbleakley
Creating URL transfer object for https://my.plexapp.com/pms/servers
Final analytics data: v=1&tid=UA-6111912-18&cid=60fac540-9b56-ac08-075c-6d2d7f03cda3&sr=1280x720&ul=en-us&cd1=Plex%20for%20Roku&cd2=13D1AU020035&cd3=Roku&cd4=5.1%20build%201195&cd5=Roku%202%20XS&cd6=2.6.7&an=Plex%20for%20Roku&av=2.6.7&ea=Shutdown&cm1=0&ev=249&ec=App&el=&t=event
Final analytics data: v=1&tid=UA-6111912-18&cid=60fac540-9b56-ac08-075c-6d2d7f03cda3&sr=1280x720&ul=en-us&cd1=Plex%20for%20Roku&cd2=13D1AU020035&cd3=Roku&cd4=5.1%20build%201195&cd5=Roku%202%20XS&cd6=2.6.7&an=Plex%20for%20Roku&av=2.6.7&sc=start&ea=Start&ev=1&ec=App&el=&t=event
Final analytics data: v=1&tid=UA-6111912-18&cid=60fac540-9b56-ac08-075c-6d2d7f03cda3&sr=1280x720&ul=en-us&cd1=Plex%20for%20Roku&cd2=13D1AU020035&cd3=Roku&cd4=5.1%20build%201195&cd5=Roku%202%20XS&cd6=2.6.7&an=Plex%20for%20Roku&av=2.6.7&cd=Home&t=appview
Pushing screen -1 onto view controller stack - Home
Loading beginning of row 0, Channels
Creating URL transfer object for http://192.168.1.128.../recentlyViewed
Successfully kicked off 1 requests for row 0, pending requests now: 1
Loading beginning of row 1, Library Sections
Creating URL transfer object for http://192.168.1.128...ibrary/sections
Successfully kicked off 1 requests for row 1, pending requests now: 1
Total initial grid load took: 43ms
Starting global message loop
Received message: 'HTTP/1.0 200 OK
Content-Type: plex/media-server
Resource-Identifier: 4eedbfb3d9b881baa9e9f484497580766cb29a06
Name: AlienServer
Port: 32400
Updated-At: 1380435083
Version: 0.9.8.5.165-c301c50

'
AlienServer
32400
4eedbfb3d9b881baa9e9f484497580766cb29a06
GDM discovery found server at http://192.168.1.128:32400
GDM discovery ignoring already configured server
Got a 200 response from https://my.plexapp.c...itxYzeyS2N6g4Tm (type servers, row invalid)
Creating URL transfer object for http://192.168.0.113:32400/
Creating URL transfer object for http://192.168.0.113...ibrary/sections
Creating URL transfer object for http://192.168.0.113.../recentlyViewed
Creating URL transfer object for http://192.168.0.113.../library/onDeck
Creating URL transfer object for http://192.168.0.113...y/recentlyAdded
Creating URL transfer object for http://192.168.131.1:32400/
Creating URL transfer object for http://192.168.131.1...ibrary/sections
Creating URL transfer object for http://192.168.131.1.../recentlyViewed
Creating URL transfer object for http://192.168.131.1.../library/onDeck
Creating URL transfer object for http://192.168.131.1...y/recentlyAdded
Creating URL transfer object for http://192.168.78.1:32400/
Creating URL transfer object for http://192.168.78.1:...ibrary/sections
Creating URL transfer object for http://192.168.78.1:.../recentlyViewed
Creating URL transfer object for http://192.168.78.1:.../library/onDeck
Creating URL transfer object for http://192.168.78.1:...y/recentlyAdded
Creating URL transfer object for http://98.154.216.125:19127/
Creating URL transfer object for http://98.154.216.12...ibrary/sections
Creating URL transfer object for http://98.154.216.12.../recentlyViewed
Creating URL transfer object for http://98.154.216.12.../library/onDeck
Creating URL transfer object for http://98.154.216.12...y/recentlyAdded
Added myPlex server: AlienServer
Creating URL transfer object for http://98.154.216.12.../library/onDeck
Successfully kicked off 1 requests for row 2, pending requests now: 5
Creating URL transfer object for http://98.154.216.12...y/recentlyAdded
Successfully kicked off 1 requests for row 3, pending requests now: 5
Built GDM player response:HELLO * HTTP/1.0
Name: Roku 2 XS
Port: 8324
Product: Plex/Roku
Content-Type: plex/media-player
Protocol: roku
Version: 2.6.7
Resource-Identifier: 13D1AU020035

Got a -28 response from http://192.168.1.128:32400/ - Connection timed out after 30019 milliseconds
Got a -28 response from http://192.168.1.128.../recentlyViewed - Connection timed out after 30012 milliseconds
Got a -28 response from http://192.168.1.128...ibrary/sections - Connection timed out after 30013 milliseconds
Got a -28 response from http://192.168.0.113:32400/ - Connection timed out after 30014 milliseconds
Got a -28 response from http://192.168.0.113...ibrary/sections - Connection timed out after 30011 milliseconds
Got a -28 response from http://192.168.0.113.../recentlyViewed - Connection timed out after 30000 milliseconds
Got a -28 response from http://192.168.0.113.../library/onDeck - Connection timed out after 30013 milliseconds
Got a -28 response from http://192.168.0.113...y/recentlyAdded - Connection timed out after 30016 milliseconds
Got a -28 response from http://192.168.131.1:32400/ - Connection timed out after 30009 milliseconds
Got a -28 response from http://192.168.131.1...ibrary/sections - Connection timed out after 30007 milliseconds
Got a -28 response from http://192.168.131.1.../recentlyViewed - Connection timed out after 30003 milliseconds
Got a -28 response from http://192.168.131.1.../library/onDeck - Connection timed out after 30012 milliseconds
Got a -28 response from http://192.168.131.1...y/recentlyAdded - Connection timed out after 30004 milliseconds
Got a -28 response from http://192.168.78.1:32400/ - Connection timed out after 30013 milliseconds
Got a -28 response from http://192.168.78.1:...ibrary/sections - Connection timed out after 30013 milliseconds
Got a -28 response from http://192.168.78.1:.../recentlyViewed - Connection timed out after 30008 milliseconds
Got a -28 response from http://192.168.78.1:.../library/onDeck - Connection timed out after 30000 milliseconds
Got a -28 response from http://192.168.78.1:...y/recentlyAdded - Connection timed out after 30012 milliseconds
Got a -28 response from http://98.154.216.125:19127/ - Connection timed out after 30013 milliseconds
Got a -28 response from http://98.154.216.12...ibrary/sections - Connection timed out after 30004 milliseconds
Loaded 0 elements in row 1, now have 0
Got a -28 response from http://98.154.216.12.../recentlyViewed - Connection timed out after 30057 milliseconds
Loaded 0 elements in row 0, now have 0
Got a -28 response from http://98.154.216.12.../library/onDeck - Connection timed out after 30048 milliseconds
Got a -28 response from http://98.154.216.12...y/recentlyAdded - Connection timed out after 30027 milliseconds
Creating URL transfer object for https://my.plexapp.c...queue/unwatched
Successfully kicked off 1 requests for row 4, pending requests now: 1
Got a -28 response from http://98.154.216.12.../library/onDeck - Connection timed out after 30007 milliseconds
Loaded 0 elements in row 2, now have 0
Got a -28 response from http://98.154.216.12...y/recentlyAdded - Connection timed out after 30013 milliseconds
Loaded 0 elements in row 3, now have 0
Creating URL transfer object for https://my.plexapp.c...tions/unwatched
Successfully kicked off 1 requests for row 5, pending requests now: 1
Loaded 0 elements in row 6, now have 0
Loaded 1 elements in row 7, now have 1
Got a 200 response from https://my.plexapp.c...itxYzeyS2N6g4Tm (type playlist, row 4)
Loaded 1 elements in row 4, now have 1
Got a 200 response from https://my.plexapp.c...itxYzeyS2N6g4Tm (type playlist, row 5)
Loaded 1 elements in row 5, now have 1

 

 

 

Clearly I have a problem, I have read the related forums, and have not found a solution. I have rebooted router, manually added server, uninstalled and reinstalled pms, any other ideas?



#8 sa2000

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Posted 29 September 2013 - 08:45 AM

I have a similar problem that happened recently. I hadn't made any changes, and it just started happening: Here are my logs:

 

Roku version: 5.1 build 1195 (025.01E01195A)
App version: 2.6.7
Roku model: Roku 2 XS
...

Successfully joined multicast group: 239.0.0.250
...

Using broadcast address 192.168.1.255
...

Registry Server list string: http://192.168.1.128...97580766cb29a06
Server token: http://192.168.1.128...97580766cb29a06
Setting up home screen content, server count: 1
Creating URL transfer object for http://192.168.1.128:32400/
Capabilities: protocols=http-live-streaming,http-mp4-streaming,http-mp4-video,http-mp4-video-720p,http-streaming-video,http-streaming-video-720p;videoDecoders=mpeg4,h264{profile:high&resolution:1080&level:40};audioDecoders=aac
Creating URL transfer object for https://my.plexapp.c...ers/sign_in.xml
Validated myPlex token, corresponds to clanbleakley
....

Creating URL transfer object for http://192.168.1.128.../recentlyViewed
Successfully kicked off 1 requests for row 0, pending requests now: 1
Loading beginning of row 1, Library Sections
Creating URL transfer object for http://192.168.1.128...ibrary/sections
Successfully kicked off 1 requests for row 1, pending requests now: 1
Total initial grid load took: 43ms
Starting global message loop
Received message: 'HTTP/1.0 200 OK
Content-Type: plex/media-server
Resource-Identifier: 4eedbfb3d9b881baa9e9f484497580766cb29a06
Name: AlienServer
Port: 32400
Updated-At: 1380435083
Version: 0.9.8.5.165-c301c50

'
AlienServer
32400
4eedbfb3d9b881baa9e9f484497580766cb29a06
GDM discovery found server at http://192.168.1.128:32400
GDM discovery ignoring already configured server
Got a 200 response from https://my.plexapp.c...itxYzeyS2N6g4Tm (type servers, row invalid)
Creating URL transfer object for http://192.168.0.113:32400/
Creating URL transfer object for http://192.168.131.1:32400/
Creating URL transfer object for http://192.168.78.1:32400/
Creating URL transfer object for http://98.154.216.125:19127/
Added myPlex server: AlienServer
Creating URL transfer object for http://98.154.216.12.../library/onDeck
Successfully kicked off 1 requests for row 2, pending requests now: 5
Creating URL transfer object for http://98.154.216.12...y/recentlyAdded
Successfully kicked off 1 requests for row 3, pending requests now: 5
Built GDM player response:HELLO * HTTP/1.0
Name: Roku 2 XS
Port: 8324
Product: Plex/Roku
Content-Type: plex/media-player
Protocol: roku
Version: 2.6.7
Resource-Identifier: 13D1AU020035

Got a -28 response from http://192.168.1.128:32400/ - Connection timed out after 30019 milliseconds
Got a -28 response from http://192.168.0.113:32400/ - Connection timed out after 30014 milliseconds
Got a -28 response from http://192.168.131.1:32400/ - Connection timed out after 30009 milliseconds
Got a -28 response from http://192.168.78.1:32400/ - Connection timed out after 30013 milliseconds
Got a -28 response from http://98.154.216.125:19127/ - Connection timed out after 30013 milliseconds

 

 

Clearly I have a problem, I have read the related forums, and have not found a solution. I have rebooted router, manually added server, uninstalled and reinstalled pms, any other ideas?

 

How many Plex Media Servers are there?

What is the local subnet you are on ? (The local network IP address range where the Plex Media Server is connected to?)

What is the IP Address of the Roku ?

Are you trying to connect remotely through myPlex ?



#9 schuyler

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Posted 30 September 2013 - 04:05 PM

Those logs are a bit strange, to tell you the truth. The GDM discovery found your PMS at .128, but when it tried to make an HTTP request to that server it timed out after 30 seconds. Normally that timeout would mean that the server wasn't running or was totally inaccessible, but discovery succeeding means that the server should have been there and reachable. I don't have any great ideas. The Plex Media Server.log may show something.



#10 clanbleakley

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Posted 01 October 2013 - 04:14 AM

How many Plex Media Servers are there?

-There is only 1

What is the local subnet you are on ? (The local network IP address range where the Plex Media Server is connected to?)

192.168.1.1

What is the IP Address of the Roku ?

192.168.1.103
Are you trying to connect remotely through myPlex ?
NO
 
"The Plex Media Server.log may show something"
I have several logs in the file - which one should I post?


#11 sa2000

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Posted 01 October 2013 - 08:08 AM

How many Plex Media Servers are there?

-There is only 1

What is the local subnet you are on ? (The local network IP address range where the Plex Media Server is connected to?)

192.168.1.1

What is the IP Address of the Roku ?

192.168.1.103
Are you trying to connect remotely through myPlex ?
NO
 
"The Plex Media Server.log may show something"
I have several logs in the file - which one should I post?

 

There is only one log in Plex Media Server.log

That is the name of the file

 

If you have only one network, can you explain to me where all these IP Addresses came from (they are mentioned in the roku log):

192.168.0.113
192.168.131.1
192.168.78.1
98.154.216.125
 
How was the IP Address setup for the Plex Media Server? Static with IP Address and Network Mask  or DHCP [screenshot please of ip configuration]? 
 
Can you ping the Roku from the Plex Media Server?
if windows: start, run, cmd
ping 192.168.1.103
what do you get ? ok or timeout?


#12 Shlepzig

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Posted 04 October 2013 - 07:04 AM

In the same boat, I have posted on a couple similar threads.  All was working until I updated to 9.8.6 then it all stopped.

 

I am seeing the same behavior in the logs, the application is reporting a 401 when trying to contact the server.



#13 sa2000

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Posted 04 October 2013 - 08:10 AM

In the same boat, I have posted on a couple similar threads.  All was working until I updated to 9.8.6 then it all stopped.

 

I am seeing the same behavior in the logs, the application is reporting a 401 when trying to contact the server.

 

Log files from roku and PMS

All IP Addresses for PMS and Roku

PMS log file should cover whole period from start to the time of the connection error



#14 Shlepzig

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Posted 04 October 2013 - 01:14 PM

Log files from roku and PMS

All IP Addresses for PMS and Roku

PMS log file should cover whole period from start to the time of the connection error

 

The IPs above are correct:

Plex Media Server (PMS) is at 192.168.1.3

Roku is at 192.168.1.4

 

My best guess from the above information is that Plex Media server is now checking something relative to my Plex Pass account, and I haven't opened up my external facing firewall (Vios Router) to the ports Plex wants to share information. The myPlex section says that it cant sync my PMS with he PlexPass server (it didn't before the update either, but it wasn't an issue then).

 

ROkU Log:

Roku version: 5.1 build 1195 (025.01E01195A)
App version: 2.6.7
Roku model: Roku 2 XS
Display type: HDTV
Anamorphic support: true
Successfully joined multicast group: 239.0.0.250
Created GDM player advertiser
######## Creating Grid Screen ########
IN GDMFind
Using broadcast address 192.168.1.255
broadcast
true
GDM sendto address: 192.168.1.255:32414 / 192.168.1.255:32414
Sent 23 bytes
Registry Server list string: http://192.168.1.3:32400\sblancha-OEM\6c854a40d3d480678b73babe02d486652219ab98
Server token: http://192.168.1.3:32400\sblancha-OEM\6c854a40d3d480678b73babe02d486652219ab98
Setting up home screen content, server count: 1
Creating URL transfer object for http://192.168.1.3:32400/
Capabilities: protocols=http-live-streaming,http-mp4-streaming,http-mp4-video,http-mp4-video-720p,http-streaming-video,http-streaming-video-720p;videoDecoders=mpeg4,h264{profile:high&resolution:1080&level:40};audioDecoders=aac
Creating URL transfer object for https://my.plexapp.com/users/sign_in.xml
Validated myPlex token, corresponds to Shlepzig
Creating URL transfer object for https://my.plexapp.com/pms/servers
Loaded 0 elements in row 5, now have 0
Final analytics data: v=1&tid=UA-6111912-18&cid=b6ba570c-0d37-b95c-2741-db828a68ffcb&sr=1280x720&ul=en-us&cd1=Plex%20for%20Roku&cd2=13C2A5067147&cd3=Roku&cd4=5.1%20build%201195&cd5=Roku%202%20XS&cd6=2.6.7&an=Plex%20for%20Roku&av=2.6.7&ea=Shutdown&cm1=0&ev=1088&ec=App&el=&t=event
Final analytics data: v=1&tid=UA-6111912-18&cid=b6ba570c-0d37-b95c-2741-db828a68ffcb&sr=1280x720&ul=en-us&cd1=Plex%20for%20Roku&cd2=13C2A5067147&cd3=Roku&cd4=5.1%20build%201195&cd5=Roku%202%20XS&cd6=2.6.7&an=Plex%20for%20Roku&av=2.6.7&sc=start&ea=Start&ev=1&ec=App&el=&t=event
Final analytics data: v=1&tid=UA-6111912-18&cid=b6ba570c-0d37-b95c-2741-db828a68ffcb&sr=1280x720&ul=en-us&cd1=Plex%20for%20Roku&cd2=13C2A5067147&cd3=Roku&cd4=5.1%20build%201195&cd5=Roku%202%20XS&cd6=2.6.7&an=Plex%20for%20Roku&av=2.6.7&cd=Home&t=appview
Pushing screen -1 onto view controller stack - Home
Loading beginning of row 0, Channels
Creating URL transfer object for http://192.168.1.3:32400/channels/recentlyViewed
Successfully kicked off 1 requests for row 0, pending requests now: 1
Loading beginning of row 1, Library Sections
Creating URL transfer object for http://192.168.1.3:32400/library/sections
Successfully kicked off 1 requests for row 1, pending requests now: 1
Total initial grid load took: 53ms
Starting global message loop
Got a 401 response from http://192.168.1.3:32400/ - The requested URL returned error: 401
Received message: 'HTTP/1.0 200 OK
Content-Type: plex/media-server
Resource-Identifier: 6c854a40d3d480678b73babe02d486652219ab98
Name: sblancha-OEM
Port: 32400
Updated-At: 1380868882
Version: 0.9.8.6.175-88ffbb2

'
sblancha-OEM
32400
6c854a40d3d480678b73babe02d486652219ab98
GDM discovery found server at http://192.168.1.3:32400
GDM discovery ignoring already configured server
Got a 401 response from http://192.168.1.3:32400/channels/recentlyViewed - The requested URL returned error: 401
Loaded 0 elements in row 0, now have 0
Got a 401 response from http://192.168.1.3:32400/library/sections - The requested URL returned error: 401
Loaded 0 elements in row 1, now have 0
Creating URL transfer object for http://192.168.1.3:32400/library/onDeck
Successfully kicked off 1 requests for row 2, pending requests now: 1
Got a 200 response from https://my.plexapp.com/pms/servers?auth_token=Lqw3NuyskvvYw8xp1ejf (type servers, row invalid)
Got a 401 response from http://192.168.1.3:32400/library/onDeck - The requested URL returned error: 401
Loaded 0 elements in row 2, now have 0
Creating URL transfer object for http://192.168.1.3:32400/library/recentlyAdded
Successfully kicked off 1 requests for row 3, pending requests now: 1
Got a 401 response from http://192.168.1.3:32400/library/recentlyAdded - The requested URL returned error: 401
Loaded 0 elements in row 3, now have 0
Creating URL transfer object for https://my.plexapp.com/pms/playlists/queue/unwatched
Successfully kicked off 1 requests for row 4, pending requests now: 1
Got a 200 response from https://my.plexapp.com/pms/playlists/queue/unwatched?auth_token=Lqw3NuyskvvYw8xp1ejf (type playlist, row 4)
myPlex operation failed due to lack of primary server
myPlex operation failed due to lack of primary server
myPlex operation failed due to lack of primary server
myPlex operation failed due to lack of primary server
myPlex operation failed due to lack of primary server
myPlex operation failed due to lack of primary server
myPlex operation failed due to lack of primary server
myPlex operation failed due to lack of primary server
myPlex operation failed due to lack of primary server
myPlex operation failed due to lack of primary server
myPlex operation failed due to lack of primary server
myPlex operation failed due to lack of primary server
myPlex operation failed due to lack of primary server
myPlex operation failed due to lack of primary server
myPlex operation failed due to lack of primary server
myPlex operation failed due to lack of primary server
myPlex operation failed due to lack of primary server
myPlex operation failed due to lack of primary server
Loaded 10 elements in row 4, now have 10
Loaded 0 elements in row 5, now have 0
Loaded 0 elements in row 6, now have 0
Loaded 1 elements in row 7, now have 1
Built GDM player response:HELLO * HTTP/1.0
Name: Roku 2 XS
Port: 8324
Product: Plex/Roku
Content-Type: plex/media-player
Protocol: roku
Version: 2.6.7
Resource-Identifier: 13C2A5067147

Final analytics data: v=1&tid=UA-6111912-18&cid=b6ba570c-0d37-b95c-2741-db828a68ffcb&sr=1280x720&ul=en-us&cd1=Plex%20for%20Roku&cd2=13C2A5067147&cd3=Roku&cd4=5.1%20build%201195&cd5=Roku%202%20XS&cd6=2.6.7&an=Plex%20for%20Roku&av=2.6.7&cd=Preferences%20Main&t=appview
Pushing screen 2 onto view controller stack - Preferences Main
Registry Server list string: http://192.168.1.3:32400\sblancha-OEM\6c854a40d3d480678b73babe02d486652219ab98
Server token: http://192.168.1.3:32400\sblancha-OEM\6c854a40d3d480678b73babe02d486652219ab98
Registry Server list string: http://192.168.1.3:32400\sblancha-OEM\6c854a40d3d480678b73babe02d486652219ab98
Server token: http://192.168.1.3:32400\sblancha-OEM\6c854a40d3d480678b73babe02d486652219ab98
Final analytics data: v=1&tid=UA-6111912-18&cid=b6ba570c-0d37-b95c-2741-db828a68ffcb&sr=1280x720&ul=en-us&cd1=Plex%20for%20Roku&cd2=13C2A5067147&cd3=Roku&cd4=5.1%20build%201195&cd5=Roku%202%20XS&cd6=2.6.7&an=Plex%20for%20Roku&av=2.6.7&cd=roListScreen&t=appview
Pushing screen 3 onto view controller stack - roListScreen
IN GDMFind
Using broadcast address 192.168.1.255
broadcast
true
GDM sendto address: 192.168.1.255:32414 / 192.168.1.255:32414
Sent 23 bytes
Received message: 'HTTP/1.0 200 OK
Content-Type: plex/media-server
Resource-Identifier: 6c854a40d3d480678b73babe02d486652219ab98
Name: sblancha-OEM
Port: 32400
Updated-At: 1380868882
Version: 0.9.8.6.175-88ffbb2

'
sblancha-OEM
32400
6c854a40d3d480678b73babe02d486652219ab98
GDM discovery ignoring already configured server
Canceling GDM discovery after timeout, servers found: 0
Registry Server list string: http://192.168.1.3:32400\sblancha-OEM\6c854a40d3d480678b73babe02d486652219ab98
Server token: http://192.168.1.3:32400\sblancha-OEM\6c854a40d3d480678b73babe02d486652219ab98
Manage servers closed event
Popping screen 3 and cleaning up 1 breadcrumbs
Top of stack is once again: Preferences Main
Final analytics data: v=1&tid=UA-6111912-18&cid=b6ba570c-0d37-b95c-2741-db828a68ffcb&sr=1280x720&ul=en-us&cd1=Plex%20for%20Roku&cd2=13C2A5067147&cd3=Roku&cd4=5.1%20build%201195&cd5=Roku%202%20XS&cd6=2.6.7&an=Plex%20for%20Roku&av=2.6.7&cd=Preferences%20Main&t=appview
Final analytics data: v=1&tid=UA-6111912-18&cid=b6ba570c-0d37-b95c-2741-db828a68ffcb&sr=1280x720&ul=en-us&cd1=Plex%20for%20Roku&cd2=13C2A5067147&cd3=Roku&cd4=5.1%20build%201195&cd5=Roku%202%20XS&cd6=2.6.7&an=Plex%20for%20Roku&av=2.6.7&cd=roListScreen&t=appview
Pushing screen 4 onto view controller stack - roListScreen
Final analytics data: v=1&tid=UA-6111912-18&cid=b6ba570c-0d37-b95c-2741-db828a68ffcb&sr=1280x720&ul=en-us&cd1=Plex%20for%20Roku&cd2=13C2A5067147&cd3=Roku&cd4=5.1%20build%201195&cd5=Roku%202%20XS&cd6=2.6.7&an=Plex%20for%20Roku&av=2.6.7&cd=roParagraphScreen&t=appview
Pushing screen 5 onto view controller stack - roParagraphScreen


#15 sa2000

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Posted 04 October 2013 - 01:37 PM

The IPs above are correct:

Plex Media Server (PMS) is at 192.168.1.3

Roku is at 192.168.1.4

 

My best guess from the above information is that Plex Media server is now checking something relative to my Plex Pass account, and I haven't opened up my external facing firewall (Vios Router) to the ports Plex wants to share information. The myPlex section says that it cant sync my PMS with he PlexPass server (it didn't before the update either, but it wasn't an issue then).

 

ROkU Log:

 

I think the myPlex connection attempt is coming later. It is failing to find the PMS server earlier on.

 

What is the server platform ?

I suggested the server log file as well

Plex Media Server.log covering from start till time of failure to connect. If has been up for a while, restart the Plex Media Server to start fresh logs and then wait 10 minutes for it to establish itself then try to use the Roku and do search for PMS from the Settings/Preferences and upload log files again from Roku and the Plex Media Server.log and plug-ins logs as well. I think Roku activity also goes to this log file Plex DLNA Server Neptune.log

 

Could you try to ping the roku, So on the PMS computer, (the example I am giving here is for windows):

Start / Run / cmd

 

ping 192.168.1.4

 

Also confirm PMS reachable by going to another computer or say iPad with wifi or phone with wifi and in browser goto

http://192.168.1.3:32400/web

 

Presume you already checked that you have not accidentally set Require Local Authentication in Advanced Settings for myPlex in Plex Media Server



#16 Shlepzig

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Posted 05 October 2013 - 03:48 PM

I think the myPlex connection attempt is coming later. It is failing to find the PMS server earlier on.

 

What is the server platform ?

I suggested the server log file as well

Plex Media Server.log covering from start till time of failure to connect. If has been up for a while, restart the Plex Media Server to start fresh logs and then wait 10 minutes for it to establish itself then try to use the Roku and do search for PMS from the Settings/Preferences and upload log files again from Roku and the Plex Media Server.log and plug-ins logs as well. I think Roku activity also goes to this log file Plex DLNA Server Neptune.log

 

Could you try to ping the roku, So on the PMS computer, (the example I am giving here is for windows):

Start / Run / cmd

 

ping 192.168.1.4

 

Also confirm PMS reachable by going to another computer or say iPad with wifi or phone with wifi and in browser goto

http://192.168.1.3:32400/web

 

Presume you already checked that you have not accidentally set Require Local Authentication in Advanced Settings for myPlex in Plex Media Server

 

Plex PMS is on a Linux (ubuntu 13.04) platform

 

Confirmed all of the above:

Roku is pingable on network

Yes PMS is reachable on the network from other PCs

 

No network authentication is not and has not been enabled (I got caught by that when I first used Plex).

 

Here is a dropbox link to the logs I downloaded:

https://www.dropbox....2on5/OOubWVe63l

 

Although I tried to make them as short as possible:

Restarted plex PMS to start a fresh log

went back to the Roku and attempted to connect (including re discovery attempt)

then downloaded the logs

 

It really looks like the Roku PLEX channel is being blocked from connecting to the PMS. It doesn't look like it is being discovered in the DLNA Server log and the DLNA Neptune log is empty.



#17 sa2000

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Posted 05 October 2013 - 07:12 PM

Plex PMS is on a Linux (ubuntu 13.04) platform

 

Confirmed all of the above:

Roku is pingable on network

Yes PMS is reachable on the network from other PCs

 

No network authentication is not and has not been enabled (I got caught by that when I first used Plex).

 

Here is a dropbox link to the logs I downloaded:

https://www.dropbox....2on5/OOubWVe63l

 

Although I tried to make them as short as possible:

Restarted plex PMS to start a fresh log

went back to the Roku and attempted to connect (including re discovery attempt)

then downloaded the logs

 

It really looks like the Roku PLEX channel is being blocked from connecting to the PMS. It doesn't look like it is being discovered in the DLNA Server log and the DLNA Neptune log is empty.

 

I am looking at these now - what about the Roku's logs? Preferences \ Logging \ Enable Logging and Download logs through the special port 8324

I presume you would have had logging enabled already since you have a problem

When you select Download Logs

then you can go to http://192.168.1.4:8324/logs to get the logs and copy to text file and upload / look at them



#18 sa2000

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Posted 05 October 2013 - 08:54 PM

Plex PMS is on a Linux (ubuntu 13.04) platform

 

Confirmed all of the above:

Roku is pingable on network

Yes PMS is reachable on the network from other PCs

 

No network authentication is not and has not been enabled (I got caught by that when I first used Plex).

 

Here is a dropbox link to the logs I downloaded:

https://www.dropbox....2on5/OOubWVe63l

 

Although I tried to make them as short as possible:

Restarted plex PMS to start a fresh log

went back to the Roku and attempted to connect (including re discovery attempt)

then downloaded the logs

 

It really looks like the Roku PLEX channel is being blocked from connecting to the PMS. It doesn't look like it is being discovered in the DLNA Server log and the DLNA Neptune log is empty.

 

 

I am looking at these now - what about the Roku's logs? Preferences \ Logging \ Enable Logging and Download logs through the special port 8324

I presume you would have had logging enabled already since you have a problem

When you select Download Logs

then you can go to http://192.168.1.4:8324/logs to get the logs and copy to text file and upload / look at them

 

Also Could you make sure you have verbose logging enabled on the Plex Media Server (Settings / General / Show Advanced Settings).  I get a lot more logged than yours:

 

The requests did come to the server. Did it crash at the end and reboot or you switched off (3 minutes timeout at 13:48)?

Extract showing requests coming to the server from Plex on the Roku:

 

Oct 04, 2013 13:44:37 [0xad3ffb40] DEBUG - Request: GET / [192.168.1.4:60954] (2 live)
Oct 04, 2013 13:44:39 [0xad3ffb40] DEBUG - Request: GET /channels/recentlyViewed [192.168.1.4:60959] (2 live)
Oct 04, 2013 13:44:39 [0xb0ffdb40] DEBUG - Request: GET /library/sections [192.168.1.4:60960] (2 live)
Oct 04, 2013 13:44:39 [0xad3ffb40] DEBUG - Request: GET /library/onDeck [192.168.1.4:60961] (3 live)
Oct 04, 2013 13:44:39 [0xb0ffdb40] DEBUG - Request: GET /library/recentlyAdded [192.168.1.4:60962] (2 live)
Oct 04, 2013 13:44:40 [0xad3ffb40] DEBUG - Request: GET /servers [127.0.0.1:38532] (2 live)
Oct 04, 2013 13:44:40 [0xad3ffb40] DEBUG - It took 0.000000 sec to serialize a list with 1 elements.
Oct 04, 2013 13:44:40 [0xb0ffdb40] DEBUG - Request: GET /library/sections [127.0.0.1:38533] (3 live)
Oct 04, 2013 13:44:40 [0xb0ffdb40] DEBUG - It took 0.010000 sec to serialize a list with 6 elements.
Oct 04, 2013 13:44:40 [0xad3ffb40] DEBUG - Request: GET /channels/all [127.0.0.1:38534] (3 live)
Oct 04, 2013 13:44:40 [0xad3ffb40] DEBUG - It took 0.000000 sec to serialize a list with 6 elements.
Oct 04, 2013 13:44:40 [0xaf1ffb40] DEBUG - NetworkServiceBrowser: PLAYER arrived: 192.168.1.4
Oct 04, 2013 13:45:07 [0xb0ffdb40] DEBUG - Request: GET /library/sections [192.168.1.4:60967] (2 live)
Oct 04, 2013 13:45:07 [0xad3ffb40] DEBUG - Request: GET /channels/recentlyViewed [192.168.1.4:60968] (2 live)
Oct 04, 2013 13:45:07 [0xb0ffdb40] DEBUG - Request: GET /library/onDeck [192.168.1.4:60969] (2 live)
Oct 04, 2013 13:45:07 [0xad3ffb40] DEBUG - Request: GET /library/recentlyAdded [192.168.1.4:60970] (3 live)
 
Oct 04, 2013 13:48:22 [0xaf1ffb40] DEBUG - NetworkServiceBrowser: PLAYER departed after not being seen for 181.996480 seconds: 192.168.1.4
 

Don't know why the Plex DLNA Server Neptune.log is empty. What setting do you have on Plex Media Server DLNA Adavnced Settings?



#19 Shlepzig

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Posted 06 October 2013 - 03:49 PM

Thanks for the review of all the materials, and help in resolving this problem.

 

Last night I braved the basement to reset my FIOS router (oh I hate spiders!) with the plan to resolve the myPlex connection to Plex Media Server. I opened up the port forwarding of the outward facing firewall and enabled port 32400 then connected PMS to myPlex. Suddenly the problem is fixed.

 

Prior to my update, I didn't need to have the Plex Media Server connecting to myPlex, nor did I have port 32400 open on my router. There is clearly some sort of dependency to have the connection to myPlex working in this configuration:

Ubuntu 13.04 (Running Apache)

Plex Media Server 0.9.8.6

Roku 2

 

I can reset the systems and create a new set of logs and post them to dropbox if that will help you debug the issue.



#20 sa2000

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Posted 06 October 2013 - 04:44 PM

Thanks for the review of all the materials, and help in resolving this problem.

 

Last night I braved the basement to reset my FIOS router (oh I hate spiders!) with the plan to resolve the myPlex connection to Plex Media Server. I opened up the port forwarding of the outward facing firewall and enabled port 32400 then connected PMS to myPlex. Suddenly the problem is fixed.

 

Prior to my update, I didn't need to have the Plex Media Server connecting to myPlex, nor did I have port 32400 open on my router. There is clearly some sort of dependency to have the connection to myPlex working in this configuration:

Ubuntu 13.04 (Running Apache)

Plex Media Server 0.9.8.6

Roku 2

 

I can reset the systems and create a new set of logs and post them to dropbox if that will help you debug the issue.

 

So you must have had the Roku Plex setting configured to login to myPlex. You do not need to do that if it is just local access and do not need local myPlex authentication for security. Schuyler's post earlier on this thread relates to this. 

 

So basically if the Roku Plex channel is configured to login to myPlex then you do need to the server connection to myPlex and for the external myPlex connection to be working. You could just simply remove the myPlex login from the Roku Plex channel






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