Hello all...thanks in advance for any help you can provide.
I just installed the PMS the other day, and have been unable to connect to the server. I have the PMS installed on my desktop computer, which is connected to an ASUS RT-N66R router. I've got an external hard drive connected to the router, with all my media saved on it. The media center is all set up to find everything there, and as long as I'm on my wifi network, I can get to it, but its a no go from an external connection.
No matter what I do, I've been unable to get the server to connect. I've done the port forwarding, trying to open up Port 32400. I also set my computer up with a static IP, and turned off the firewall on both my computer and on my router. No luck.
Does anybody have any suggestions? For whatever its worth, I downloaded the PFPort Checker utility from portforward.com. When I check the TCP Protocol, it tells me it cannot reach Port 32400 because it is in use by another application. I don't know what the other application would be, besides Plex, and obviously its not getting through it.
Is the problem the external hard drive, or is that irrelevant and I've just screwed something else up?
I presume the external HDD connection to the router is behaving like a NAS. Whether this is implicated - cannot tell. Only if the NAS software is using port 32400.
Could not find your router on portforward.com but this is the closest model number ASUS RT-N66U
The instructions page for Plex Media Server for this router is here
We normally use http://canyouseeme.org to check if a port is open externally
This document has been referenced in recent posts to help users with port forwarding and having static IP address for the PMS https://docs.google....g8_ugwMbvQ/edit
There are numerous posts on the myPlex forum on this topic and it is one area that most users have difficulties in getting it to work. The main thread in this forum on this topic is this one.
I created a checklist recently here
Help given free on forums. Fee-Based Personal Support & Help.
Getting Started Downloads PlexPASS Channels FAQs Changing PMS Data Location Changing Media Location Plex Downloads md5 checksums
Supported Plex Companion/Remote Control Apps Resetting System & Framework Bundles (include WebClient.bundle if Plex/Web loading issues)
Diagnostics: Troubleshooting Plex Media Server: Reporting Issues Logs Crash Dumps Plex Home Theater: Reporting Issues Logs Crash Dumps Plex Web App: Debug Log
Plex for iOs: Console Log & Crash Dumps Plex for Android: Email Device Logs Roku: Logs FAQs Samsung: Plex User Manual
Server Connect for Remote Access: Plex Media Server - Connect Network Ports to allow Connecting a Server Troubleshooting Server Connections (incl Double NAT check)
Sharing of Connected Server
- Plex Sync from Shared Users for Whole (Large) Library Sections crashes out the Plex Media Server on Windows:
- DLNA timeouts on PMS 0.9.11.7 & 0.9.11.10 (FIXED IN 0.9.11.12)
- Third Party and Malware and AdWare dll's that crash mswsock.dll leading to Plex Media Server crashes on windows systems
actxprxy.dll, AsProxy.dll, CatWSPrx.dll, ColorMedia.dll, CovenantEyesProxy.dll,cwalsp.dll, EasyRedirect.dll, GfKLSPService.DLL, ICProxy.dll, LavasoftTCPService.dll, MintCastNetworks.dll, MyOSProtect.dll, MyRadioPlayer.dll, mza.dll, N1Service.dll, Plsapp.dll, Rslsp.dll, sendori.dll, SmoothPingProxy.dll