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Unable to Play an MKV File

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#1 onefootswill

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Posted 08 November 2013 - 06:55 AM

I had one of those computing moments today where everything was going according to plan and then when I went to execute… fizzer.

 

So I’ve got the QNAP TS-459 Pro and I have installed the Plex media server on it. I have a Samsung television and I have installed the Plex client for that television on it. I used cable to hook everything up and the television could see the file in the folder which I had added via the web interface (an mkv).

 

Via the client, I selected the mkv and a loading image displayed for about 30 seconds and then I was returned to the Plex layout. That is, the movie wouldn’t play.

 

Something must have been working properly, because the Plex server was able to go out to the Internet and retrieve meta data about that MKV.

 

I know the movie is good as it plays using VLC. In fact, it plays fine if I play it using PLEX through a web browser on my PC.

 

To further eliminate suspects, I dropped another mkv which I had made myself from the DVD itself. The Plex client on the television was able to play that file.

 

So, does anyone have any idea what the problem could be with regards to the other file? It seems very strange. If I can play it locally on the media server, then it obviously has the required codec.



#2 dane22

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Posted 08 November 2013 - 11:20 AM

It's a problem with the MKV file vs. Samsung.

 

Look here for a start:

 

http://forums.plexap...dated/?p=386343

 

or here:

 

http://forums.plexap...d-too/?p=370219

 

or here:

 

http://forums.plexap...beard/?p=426907

 

/T


I hate bugs - Tommy Lee Jones, MIB

Join me in the Find unmatched items within PlexSRT2UTF-8. RemIdx. Plex2CSV

--------- Support the Samsung Client ---------------

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------------------------ Most common Guides ---------------------

Media naming guide Using Subtitles Nas Guide Log Files Channel Support

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#3 onefootswill

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Posted 08 November 2013 - 01:53 PM

Thanks Dane22. The first link has the solution. What a pain.



#4 dane22

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Posted 10 November 2013 - 10:45 PM

Thanks Dane22. The first link has the solution. What a pain.

 

Please mark this thread as solved then


I hate bugs - Tommy Lee Jones, MIB

Join me in the Find unmatched items within PlexSRT2UTF-8. RemIdx. Plex2CSV

--------- Support the Samsung Client ---------------

If you like the Samsung Client, Please Donate. If you like the Samsung Client, tell Samsung

------------------------ Most common Guides ---------------------

Media naming guide Using Subtitles Nas Guide Log Files Channel Support

--------------------------------------------------------------------------

Remember ALWAYS to report back

 

NO Support via PM, unless called by me

 






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