1.3.4 Synology Update Not Working At All

General Discussions
1

Hi,

I’ve just updated from 1.3.3 to 1.3.4, something I’ve done probably hundreds of times, stop the app, manual install, upload new SPK… well after running Plex the server can’t be found since installing 1.3.4… I’ve tried installing again and stopping / restarting it, using the local IP address, through the Plex Launch button on the website, I clicked the try insecurely option, nothing. Does not show up… looks like a dodgy update?

Where do I go from here please? Is there a way to put 1.3.3 back on? The NAS won’t let me downgrade the version and I’m kind of loathed to remove it entirely as it’s a bit of work to set up again…

My synology is up to date.

Thanks!

2

Also I grabbed a fresh copy of 1.3.4 but same issue.

3

It would probably help if you could let us know which nas model you have and the DSM version you are running.

fwiw I just updated to 1.3.4 on my 1815 and that worked fine

4

@“aron.”

May we have the log files?

Settings - Server - Help - Download logs ?

Please attach the ZIP file here

5

Hi @blim5001, @ChuckPa,

It’s a DS415+ with 8GB RAM.

DSM 6.0.2-8451 Update 9

https://app.plex.tv/web/app#!/settings/server
Server settings are unavailable.

Thank you!

6

I’m just looking at the Synology Plex app log, I don’t see anything obvious apart this loopback setting for the different IPs? Does that look right?

It looks to still be using the same ports as it was before the upgrade… don’t think I’ve ever messed with those.

6emxfy9mrij3.png692×126 9.56 KB

Thanks

7

Amend that.

Open FileStation

Navigate to the Plex share… Drill down until you see the Logs directory

ZIP and upload that please.

8

@ChuckPa I can’t see the server… there’s no logs to see either!

https://app.plex.tv/web/app#!/settings/server
Server settings are unavailable.

gg1kslevo97m.png741×295 3.68 KB
9

@aron.

Please see my amended post…

Use File Station. Drill down into the Plex share… When you see the Logs directory, right- click and ZIP that all up please.

10

@ChuckPa - Got it:

2017-02-04 21:02:15,781 (-df4c4c0) : DEBUG (peerservice:164) - Fetching the current list of servers 2017-02-04 21:02:15,782 (-df4c4c0) : DEBUG (networking:166) - Requesting 'http://127.0.0.1:32400/servers' 2017-02-04 21:02:35,794 (-df4c4c0) : CRITICAL (runtime:1128) - Exception in thread named 'refresh_servers' (most recent call last): File "/volume1/@appstore/Plex Media Server/Resources/Plug-ins-b46e0ea/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/components/runtime.py", line 1126, in _start_thread f(*args, **kwargs) File "/volume1/@appstore/Plex Media Server/Resources/Plug-ins-b46e0ea/System.bundle/Contents/Code/peerservice.py", line 169, in refresh_servers servers_el = self.get_servers_el() File "/volume1/@appstore/Plex Media Server/Resources/Plug-ins-b46e0ea/System.bundle/Contents/Code/peerservice.py", line 165, in get_servers_el return XML.ElementFromURL('http://127.0.0.1:32400/servers', cacheTime = 0) File "/volume1/@appstore/Plex Media Server/Resources/Plug-ins-b46e0ea/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/api/parsekit.py", line 344, in ElementFromURL method=method, File "/volume1/@appstore/Plex Media Server/Resources/Plug-ins-b46e0ea/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/api/networkkit.py", line 67, in _http_request req = self._core.networking.http_request(url, *args, **kwargs) File "/volume1/@appstore/Plex Media Server/Resources/Plug-ins-b46e0ea/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/components/networking.py", line 370, in http_request return HTTPRequest(self._core, url, data, h, url_cache, encoding, errors, timeout, immediate, sleep, opener, follow_redirects, method) File "/volume1/@appstore/Plex Media Server/Resources/Plug-ins-b46e0ea/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/components/networking.py", line 141, in __init__ self.load() File "/volume1/@appstore/Plex Media Server/Resources/Plug-ins-b46e0ea/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/components/networking.py", line 181, in load f = self._opener.open(req, timeout=self._timeout) File "/volume1/@appstore/Plex Media Server/Resources/Plug-ins-b46e0ea/Framework.bundle/Contents/Resources/Platforms/Shared/Libraries/urllib2_new.py", line 438, in open response = self._open(req, data) File "/volume1/@appstore/Plex Media Server/Resources/Plug-ins-b46e0ea/Framework.bundle/Contents/Resources/Platforms/Shared/Libraries/urllib2_new.py", line 456, in _open '_open', req) File "/volume1/@appstore/Plex Media Server/Resources/Plug-ins-b46e0ea/Framework.bundle/Contents/Resources/Platforms/Shared/Libraries/urllib2_new.py", line 416, in _call_chain result = func(*args) File "/volume1/@appstore/Plex Media Server/Resources/Plug-ins-b46e0ea/Framework.bundle/Contents/Resources/Platforms/Shared/Libraries/urllib2_new.py", line 1217, in http_open return self.do_open(httplib.HTTPConnection, req) File "/volume1/@appstore/Plex Media Server/Resources/Plug-ins-b46e0ea/Framework.bundle/Contents/Resources/Platforms/Shared/Libraries/urllib2_new.py", line 1192, in do_open raise URLError(err) URLError: <urlopen error timed out>

11

I need ALL of it. NOT fragments.

12

Sure but I don’t really want to upload it publicly, can I dm you a password? Thanks

I have Python 2.7.13 installed from SynoCommunity.

13

Just PM it to me.

To be clear, this is what I’m expecting.

14

@ChuckPa - Thank you - sent :slight_smile:

15

Got your logs fine. I’ll go through them fully in a minute.

To back down to 1.3.3, presuming you still have the SPK, is simple.

  1. Stop PMS
  2. Uninstall PMS 1.3.4
  3. Install PMS 1.3.3

This procedure keeps Package Center happy. (It’s, ummmm, how do I say, upgrade-only oriented?) haha

16

From what I can find in your logs, It is running ok. No problem with the actual install that I can see.

There is activity by you and another person (“jeff****”) on iOS.

That said, This is looking like you’ve somehow gotten yourself locked out.

Did you perhaps make any Network setting changes prior to restart?

Please take a look here… This will show you how to edit the Preferences.xml (with PMS stopped of course). It’s best to edit the file in the Synology text editor (right click on it and ‘edit with text editor’. If not installed, i recommend you do… it makes life so much easier).

The keys are to remove

PlexOnlineHome="1"
PlexOnlineMail="jane@example.com"
PlexOnlineToken="BxTVDdUHGGq79JpiEPyC"
PlexOnlineUsername="ExampleUser"

Those will have your values. Remove them.

When you start the server, it won’t know it belongs to you so get it right when you ‘claim it’ / sign into Settings - Server - General.

That will restore your access.

17

Thanks I’ve done this - the key PlexOnlineHome wasn’t present but I deleted the other three.

Same issue though - Server settings are unavailable.

Should I remove the server on the left?

No network changes recently!

Thanks

18

I’m really wondering about that SynoCommunity Python installation.

that is sticking in my mind.

Can you SSH into the box and see where they put it?

which python ?

19

Sure thing - it’s in /bin/python

20

sorry… long day here.

/bin/python -V

then find /usr -name python -print

and lastly ls -la /lib | grep -i python

I think their python libraries are interfering with PMS’s libraries. If it is, there will be a decision to make.