# 4400 Not showing up **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows\ **Created:** [October 27, 2021, 7:03pm UTC](https://forums.plex.tv/t/4400-not-showing-up/753512 "2021-10-27T19:03:10Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![Nemesis4909](https://avatars.discourse-cdn.com/v4/letter/n/e19adc/32.png) [@Nemesis4909](https://forums.plex.tv/u/Nemesis4909)\ **Post date:** [October 27, 2021, 7:03pm UTC](https://forums.plex.tv/t/4400-not-showing-up/753512/1 "2021-10-27T19:03:10Z")
Hi all, I recently got a hold of the new show 4400 (The 4400 reboot). I’ve done all the gubbins where it has created a folder and such but when doing a folder scan it doesn’t do anything with it, doesn’t even try to index the show as anything. Anyone else facing this issue? Thanks ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [October 27, 2021, 7:10pm UTC](https://forums.plex.tv/t/4400-not-showing-up/753512/2 "2021-10-27T19:10:35Z")
Not facing that issue… how exactly have you organized and named those files inside the folder linked to your Plex tv-show library? ---
**Author:** ![Nemesis4909](https://avatars.discourse-cdn.com/v4/letter/n/e19adc/32.png) [@Nemesis4909](https://forums.plex.tv/u/Nemesis4909)\ **Post date:** [October 27, 2021, 7:14pm UTC](https://forums.plex.tv/t/4400-not-showing-up/753512/3 "2021-10-27T19:14:57Z")
![image](https://global.discourse-cdn.com/plex/original/4X/2/6/2/26282c5b0202ae49fa55c18d076d9b24722104ad.png) Just looks like that ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [October 27, 2021, 7:38pm UTC](https://forums.plex.tv/t/4400-not-showing-up/753512/4 "2021-10-27T19:38:22Z")
I cannot currently test this myself. The only thing I can imagine is that some of the tolerance Plex has to names deviating from their schema might be biting you here. Under some circumstances Plex might treat the show name as a season/episode complex (despite there being an actual sXXeYY pattern). Can you double-check your library for duplicates to see if you might have a multitude of episodes of s04e400 all grouped together as “some” other show?! ---
**Author:** ![anon5074910](https://avatars.discourse-cdn.com/v4/letter/a/db5fbb/32.png) [@anon5074910](https://forums.plex.tv/u/anon5074910)\ **Post date:** [October 27, 2021, 7:53pm UTC](https://forums.plex.tv/t/4400-not-showing-up/753512/5 "2021-10-27T19:53:49Z")
Assuming it’s this show [4400 (TV Series 2021- ) — The Movie Database (TMDB)](https://www.themoviedb.org/tv/127581-4400) you could try and add the tmdb id to the folder name. So change `4400` to `4400 {tmdb-127581}` and see if it helps. ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [October 27, 2021, 7:54pm UTC](https://forums.plex.tv/t/4400-not-showing-up/753512/6 "2021-10-27T19:54:09Z")
Ran a quick test. If I add both “The 4400” and “4400” to my system, Plex sees them as duplicates. I added the TVDB ID to the show folder name and it identified the shows correctly. The 4400 {tvdb-73507} 4400 {tvdb-396564} Adding the year might work as well, but I didn’t try that… ![Screenshot (872)](https://global.discourse-cdn.com/plex/original/4X/a/8/9/a89ec0aa94c88dd1110a345f0b2ed1a84ddf7d34.png) ---
**Author:** ![pl\_5309](https://avatars.discourse-cdn.com/v4/letter/p/2bfe46/32.png) [@pl\_5309](https://forums.plex.tv/u/pl_5309)\ **Post date:** [October 27, 2021, 8:19pm UTC](https://forums.plex.tv/t/4400-not-showing-up/753512/7 "2021-10-27T20:19:30Z")
Recorded and identified last night without issue. ```auto /tv/4400 (2021)/Season 01/4400 (2021) - S01E01 - Past Is Prologue.ts ``` ---
**Author:** ![Nemesis4909](https://avatars.discourse-cdn.com/v4/letter/n/e19adc/32.png) [@Nemesis4909](https://forums.plex.tv/u/Nemesis4909)\ **Post date:** [October 27, 2021, 8:25pm UTC](https://forums.plex.tv/t/4400-not-showing-up/753512/8 "2021-10-27T20:25:17Z")
I tried adding the TVDB code and it didn’t work then I added (2021) to the folder name and to the episode file name… Also didn’t pick it up on a scan ---
**Author:** ![scr00chy](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/scr00chy/32/251091_2.png) [@scr00chy](https://forums.plex.tv/u/scr00chy)\ **Post date:** [October 27, 2021, 9:19pm UTC](https://forums.plex.tv/t/4400-not-showing-up/753512/9 "2021-10-27T21:19:12Z")
I suspect there might be a larger problem with the Plex Agents. I’m getting “No matches found” no matter what I try to search (using the “Match…” or “Fix Match” options). It started happening yesterday. ---
**Author:** ![Nemesis4909](https://avatars.discourse-cdn.com/v4/letter/n/e19adc/32.png) [@Nemesis4909](https://forums.plex.tv/u/Nemesis4909)\ **Post date:** [October 27, 2021, 9:20pm UTC](https://forums.plex.tv/t/4400-not-showing-up/753512/10 "2021-10-27T21:20:43Z")
It doesn’t even appear under TV shows for me to attempt to fix the match ---
**Author:** ![scr00chy](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/scr00chy/32/251091_2.png) [@scr00chy](https://forums.plex.tv/u/scr00chy)\ **Post date:** [October 27, 2021, 9:46pm UTC](https://forums.plex.tv/t/4400-not-showing-up/753512/11 "2021-10-27T21:46:14Z")
Nevermind, I think something bugged after I updated my NAS yesterday. I rebooted it and now the agents work fine. I can see both versions of 4400 without issues. ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [October 27, 2021, 10:08pm UTC](https://forums.plex.tv/t/4400-not-showing-up/753512/12 "2021-10-27T22:08:19Z")
The files aren’t named all bad – so Plex should scan them. They’re most likely listed as duplicates of another show or as something entirely different. You can usually find those “suspects” using the `Duplicates` filter or sorting your library by date added. If that doesn’t help, the next step should be a [Plex Dance](https://forums.plex.tv/t/the-plex-dance/197064) (full procedure, no steps left out). If that doesn’t help, please share your [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) here. ---
**Author:** ![Nemesis4909](https://avatars.discourse-cdn.com/v4/letter/n/e19adc/32.png) [@Nemesis4909](https://forums.plex.tv/u/Nemesis4909)\ **Post date:** [October 27, 2021, 10:27pm UTC](https://forums.plex.tv/t/4400-not-showing-up/753512/13 "2021-10-27T22:27:18Z")
The [Plex Dance](https://forums.plex.tv/t/the-plex-dance/197064) worked, removed them, did all that stuff and rescanned now I have both shows listed in my directory. Thanks for all your help! ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [October 27, 2021, 10:32pm UTC](https://forums.plex.tv/t/4400-not-showing-up/753512/14 "2021-10-27T22:32:58Z")
Just as a side note 😉 What fixed this for you was adjusting the names. The [Plex Dance](https://forums.plex.tv/t/the-plex-dance/197064) only helps Plex to “forget” it already knew the videos but had them mismatched as something else. Once a file has been added, Plex will recognize that file by a number of different criteria (file size / hash) – so if you change the name, it’ll figure that the name changed but it’ll ignore the fix because the file had previously been matched. What’s super annoying in your situation is quite a life saver if you fix some file names and don’t want Plex to identify the files as new items over and over. ---
**Author:** ![power](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/power/32/247472_2.png) [@power](https://forums.plex.tv/u/power)\ **Post date:** [October 28, 2021, 5:39am UTC](https://forums.plex.tv/t/4400-not-showing-up/753512/15 "2021-10-28T05:39:57Z")
I had no issues adding this show and already had the original. my naming is just 4400 (2021) as the show name. The 4400 is called just that no year needed. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [January 26, 2022, 5:40am UTC](https://forums.plex.tv/t/4400-not-showing-up/753512/16 "2022-01-26T05:40:19Z")
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