# 4k and Samsung app **URL:** \ **Category:** Plex Players\ **Created:** [June 23, 2021, 11:57pm UTC](https://forums.plex.tv/t/4k-and-samsung-app/724318 "2021-06-23T23:57:35Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![borchgrevink](https://avatars.discourse-cdn.com/v4/letter/b/919ad9/32.png) [@borchgrevink](https://forums.plex.tv/u/borchgrevink)\ **Post date:** [June 23, 2021, 11:57pm UTC](https://forums.plex.tv/t/4k-and-samsung-app/724318/1 "2021-06-23T23:57:35Z")
On my new Q90T Samsung 4k ifrpm Plex does not start. On my Mi box s 4k it works just fine. Seems like server tries to transcode when sending to TV but direct play to Mi box. How do we start solving this? Thanks. Server Version#: Player Version#: ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [June 24, 2021, 12:20am UTC](https://forums.plex.tv/t/4k-and-samsung-app/724318/2 "2021-06-24T00:20:28Z")
during playback look at the playback info and see why it thinks it needs to transcode ---
**Author:** ![borchgrevink](https://avatars.discourse-cdn.com/v4/letter/b/919ad9/32.png) [@borchgrevink](https://forums.plex.tv/u/borchgrevink)\ **Post date:** [June 24, 2021, 12:42am UTC](https://forums.plex.tv/t/4k-and-samsung-app/724318/3 "2021-06-24T00:42:10Z")
Thanks. Where can I see this? ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [June 24, 2021, 12:50am UTC](https://forums.plex.tv/t/4k-and-samsung-app/724318/4 "2021-06-24T00:50:21Z")
during playback bring up the control bar and select the three dots to the right of the play button. Under for Playback options select Playback Information which enables an overlay on the video ---
**Author:** ![borchgrevink](https://avatars.discourse-cdn.com/v4/letter/b/919ad9/32.png) [@borchgrevink](https://forums.plex.tv/u/borchgrevink)\ **Post date:** [June 24, 2021, 1:39am UTC](https://forums.plex.tv/t/4k-and-samsung-app/724318/5 "2021-06-24T01:39:44Z")
Thanks. But, it never starts. Just spinning the arrow and then the error message. ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [June 24, 2021, 2:34am UTC](https://forums.plex.tv/t/4k-and-samsung-app/724318/6 "2021-06-24T02:34:13Z")
Then I would turn on logging to server on in the app then after trying to play something get [server logs.](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) ---
**Author:** ![borchgrevink](https://avatars.discourse-cdn.com/v4/letter/b/919ad9/32.png) [@borchgrevink](https://forums.plex.tv/u/borchgrevink)\ **Post date:** [June 24, 2021, 11:06am UTC](https://forums.plex.tv/t/4k-and-samsung-app/724318/7 "2021-06-24T11:06:36Z")
Found out that disabeling subtitles did the trick. The Plex app on Samsung “requires” transcoding to show subs and then nothing ever shows. The Plex app on Mi Box S 4k does NOT require transcoding to show subs. Is this deliberate? ---
**Author:** ![larssorensen83](https://avatars.discourse-cdn.com/v4/letter/l/74df32/32.png) [@larssorensen83](https://forums.plex.tv/u/larssorensen83)\ **Post date:** [June 24, 2021, 11:36am UTC](https://forums.plex.tv/t/4k-and-samsung-app/724318/8 "2021-06-24T11:36:38Z")
It depends on the type of subs and with samsung tv firmware 5.5 is can also depend on the audio stream… But I found that .srt and no DTS works with direct play. ---
**Author:** ![borchgrevink](https://avatars.discourse-cdn.com/v4/letter/b/919ad9/32.png) [@borchgrevink](https://forums.plex.tv/u/borchgrevink)\ **Post date:** [June 24, 2021, 1:24pm UTC](https://forums.plex.tv/t/4k-and-samsung-app/724318/9 "2021-06-24T13:24:39Z")
So it is the hardware/software combo on the Mi Box that makes it work there and not on Samsung? ---
**Author:** ![larssorensen83](https://avatars.discourse-cdn.com/v4/letter/l/74df32/32.png) [@larssorensen83](https://forums.plex.tv/u/larssorensen83)\ **Post date:** [June 24, 2021, 1:34pm UTC](https://forums.plex.tv/t/4k-and-samsung-app/724318/10 "2021-06-24T13:34:33Z")
You could say that. But it gets complicated rather quickly… As far as I know there is still an error in Tizen platform 5.5. That makes one of my Samsung Tv’s (Tizen 5.5) behave very different from the other Samsung tv (Tizen 5.0). There are also the different formats for subtitles and audio besides the video stream. The Mibox supports DTS 2.0 and my Samsung TV (Tizen 5.0) dosent support DTS at all… I actually transcoded all of my files to include a AC3 surround track to get rid of any audio stream issues - mostly because of the error in Tizen 5.5. It also assures compatibility with almost all devices… For subtitles i’m only using .SRT so they don’t have to be burned on - on my Samsung any image formats will trigger a transcode… There are a lot of variables and that complicates thing qucikly… ---
**Author:** ![CostaHT](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/costaht/32/193414_2.png) [@CostaHT](https://forums.plex.tv/u/CostaHT)\ **Post date:** [June 24, 2021, 2:03pm UTC](https://forums.plex.tv/t/4k-and-samsung-app/724318/11 "2021-06-24T14:03:56Z")
If the video is being transcoded when subtitles are enabled, it means the audio was already being transcoded, you just didn’t notice it. But again, providing the logs is the best way for them to answer your questions. ---
**Author:** ![borchgrevink](https://avatars.discourse-cdn.com/v4/letter/b/919ad9/32.png) [@borchgrevink](https://forums.plex.tv/u/borchgrevink)\ **Post date:** [June 24, 2021, 3:19pm UTC](https://forums.plex.tv/t/4k-and-samsung-app/724318/12 "2021-06-24T15:19:39Z")
Thanks alot. Do you know if this bug is reported to Samsung? ---
**Author:** ![larssorensen83](https://avatars.discourse-cdn.com/v4/letter/l/74df32/32.png) [@larssorensen83](https://forums.plex.tv/u/larssorensen83)\ **Post date:** [June 24, 2021, 4:15pm UTC](https://forums.plex.tv/t/4k-and-samsung-app/724318/13 "2021-06-24T16:15:54Z")
It is, but I havent received an update yet, so fingers crossed… ---
**Author:** ![borchgrevink](https://avatars.discourse-cdn.com/v4/letter/b/919ad9/32.png) [@borchgrevink](https://forums.plex.tv/u/borchgrevink)\ **Post date:** [June 24, 2021, 5:13pm UTC](https://forums.plex.tv/t/4k-and-samsung-app/724318/14 "2021-06-24T17:13:05Z")
🙏 Thanks for helping out 🙏 ---
**Author:** ![borchgrevink](https://avatars.discourse-cdn.com/v4/letter/b/919ad9/32.png) [@borchgrevink](https://forums.plex.tv/u/borchgrevink)\ **Post date:** [August 29, 2021, 7:58pm UTC](https://forums.plex.tv/t/4k-and-samsung-app/724318/15 "2021-08-29T19:58:33Z")
Any update on this? Pretty irritating not being able to play subs. ---
**Author:** ![larssorensen83](https://avatars.discourse-cdn.com/v4/letter/l/74df32/32.png) [@larssorensen83](https://forums.plex.tv/u/larssorensen83)\ **Post date:** [August 30, 2021, 9:31am UTC](https://forums.plex.tv/t/4k-and-samsung-app/724318/16 "2021-08-30T09:31:36Z")
As far as I know the issue in Tizen 5.5 is resolved… What types of subs are you using? ass, srt or ? ---
**Author:** ![borchgrevink](https://avatars.discourse-cdn.com/v4/letter/b/919ad9/32.png) [@borchgrevink](https://forums.plex.tv/u/borchgrevink)\ **Post date:** [August 30, 2021, 6:54pm UTC](https://forums.plex.tv/t/4k-and-samsung-app/724318/17 "2021-08-30T18:54:20Z")
How can I see which version of Tiden I have? I am using PGS sub. See images attached. ![IMG_20210830_204419](https://global.discourse-cdn.com/plex/original/3X/7/e/7ef6359f4a2a6037a7914633757b0ee7c059eeae.jpeg) ![IMG_20210830_204239](https://global.discourse-cdn.com/plex/original/3X/2/9/299a8c42e33c231edb2e8b68b6c37ded228c1eb7.jpeg) ---
**Author:** ![larssorensen83](https://avatars.discourse-cdn.com/v4/letter/l/74df32/32.png) [@larssorensen83](https://forums.plex.tv/u/larssorensen83)\ **Post date:** [August 30, 2021, 7:15pm UTC](https://forums.plex.tv/t/4k-and-samsung-app/724318/18 "2021-08-30T19:15:34Z")
> [@borchgrevink](#): > > How can I see which version of Tiden I have? In the settings on your tv in the about section… > [@borchgrevink](#): > > I am using PGS sub PGS will always trigger a transcode as they are image based - SRT and ASS are text based and can be used without needing to transcode… ---
**Author:** ![borchgrevink](https://avatars.discourse-cdn.com/v4/letter/b/919ad9/32.png) [@borchgrevink](https://forums.plex.tv/u/borchgrevink)\ **Post date:** [August 30, 2021, 8:43pm UTC](https://forums.plex.tv/t/4k-and-samsung-app/724318/19 "2021-08-30T20:43:45Z")
Thanks! Solved! ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [November 28, 2021, 8:44pm UTC](https://forums.plex.tv/t/4k-and-samsung-app/724318/20 "2021-11-28T20:44:14Z")
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