# 4KHDR not playing

**URL:** <https://forums.plex.tv/t/4khdr-not-playing/930872>\
**Category:** Plex Media Server\
**Tags:** server-nvidia-shield, android-tv\
**Created:** [September 13, 2025, 1:13pm UTC](https://forums.plex.tv/t/4khdr-not-playing/930872 "2025-09-13T13:13:41Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![itsmrfish](https://avatars.discourse-cdn.com/v4/letter/i/6a8cbe/32.png) [@itsmrfish](https://forums.plex.tv/u/itsmrfish)\
**Post date:** [September 13, 2025, 1:13pm UTC](https://forums.plex.tv/t/4khdr-not-playing/930872/1 "2025-09-13T13:13:41Z")

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Hi all

I’m new to this

I’ve just signed up to the remote watch pass to my sons server

Everything works on 1080p but the 4K HDR films and TV shows just won’t play

His broadband down and upload are very fast and he uses an Nvidia shield my download is 100

Its on both my Sony Bravia oled and my 4k Hisense C1 projector and was perfect before this new remote watching pass that I’ve now got

Any ideas as to this problem will be greatly appreciated

Ta

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [December 12, 2025, 1:13pm UTC](https://forums.plex.tv/t/4khdr-not-playing/930872/2 "2025-12-12T13:13:58Z")

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