# A server could not be found, looking for servers **URL:** \ **Category:** General Discussions\ **Created:** [January 12, 2019, 3:35pm UTC](https://forums.plex.tv/t/a-server-could-not-be-found-looking-for-servers/361381 "2019-01-12T15:35:41Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![chilisquid](https://avatars.discourse-cdn.com/v4/letter/c/6bbea6/32.png) [@chilisquid](https://forums.plex.tv/u/chilisquid)\ **Post date:** [January 12, 2019, 3:35pm UTC](https://forums.plex.tv/t/a-server-could-not-be-found-looking-for-servers/361381/1 "2019-01-12T15:35:41Z")
Windows 10, premium lifetime member, downloaded latest media server for windows 10, logged into my account using chrome, tried to launch, can’t find server. Latest server is installed and running. WTF ?? uninstalled and reinstalled a dozen times, uninstalled and cleaned up file remnants and registry remnants and appdata remnants … reinstalled, still doesn’t work. added plex media server to windows defender firewall for both private and public, still doesn’t work. rebooted, reinstalled several times already. This is a simple windows 10 installation, why doesn’t it work ?? Only oddity is that previously I had plex media server installed on this computer using a friend’s account. all that has been uninstalled and wiped out. it worked for his account, doesn’t work for mine. WTF ??? I just paid 119 dollars for a premium account, why doesn’t it work ? ![Capture](https://global.discourse-cdn.com/plex/original/3X/3/6/36e13aa18cea142de7ed3454cd76dc9673a43f9c.jpeg) ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [January 12, 2019, 3:40pm UTC](https://forums.plex.tv/t/a-server-could-not-be-found-looking-for-servers/361381/2 "2019-01-12T15:40:46Z")
When you bought the Plex Pass, you created a _new_ account, instead of buying the pass for your _existing_ account. Now, your web browser and your Plex server are using _different_ accounts, which means they are not allowed to see each other. You need to perform this procedure to bring your server into your new account: [https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/](https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/) Also on all your other Plex clients, you have to ‘Sign out’ of the old account and ‘Sign In’ to the new account. ---
**Author:** ![chilisquid](https://avatars.discourse-cdn.com/v4/letter/c/6bbea6/32.png) [@chilisquid](https://forums.plex.tv/u/chilisquid)\ **Post date:** [January 12, 2019, 3:55pm UTC](https://forums.plex.tv/t/a-server-could-not-be-found-looking-for-servers/361381/3 "2019-01-12T15:55:00Z")
great, that worked, thanks ! ---
**Author:** ![KevinPDX](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/kevinpdx/32/18596_2.png) [@KevinPDX](https://forums.plex.tv/u/KevinPDX)\ **Post date:** [April 4, 2019, 3:19pm UTC](https://forums.plex.tv/t/a-server-could-not-be-found-looking-for-servers/361381/4 "2019-04-04T15:19:39Z")
I only have one Plex account and I have had a lifetime Plex Pass for several years now. I have not made any changes to my account recently yet after the last PMS upgrade, when I try to access my PMS from my desktop (which has always worked before) it just continually says “looking for servers…” and never finds mine. Now mind you, I am opening Plex from the PMS icon in my notification area (lower rt corner of screen) I am also able to access my PMS from all of my streaming devices so I know it is working, I just can’t access it from my desktop via a browser like I used to be able to do. Please advise, thanks! _ **UPDATE** _ My PMS is found fine by Microsoft Edge but not by the latest version of Firefox (ver 66.0.2 [64bit]). ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [April 4, 2019, 3:31pm UTC](https://forums.plex.tv/t/a-server-could-not-be-found-looking-for-servers/361381/5 "2019-04-04T15:31:28Z")
Save this URL as a bookmark on your desktop or in your browser: [app.plex.tv](http://app.plex.tv) ---
**Author:** ![KevinPDX](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/kevinpdx/32/18596_2.png) [@KevinPDX](https://forums.plex.tv/u/KevinPDX)\ **Post date:** [April 4, 2019, 5:48pm UTC](https://forums.plex.tv/t/a-server-could-not-be-found-looking-for-servers/361381/6 "2019-04-04T17:48:56Z")
Worked like a TREAT! THANK YOU, OTTO!!! 🕶👍🏽 ---
**Author:** ![snayp](https://avatars.discourse-cdn.com/v4/letter/s/df705f/32.png) [@snayp](https://forums.plex.tv/u/snayp)\ **Post date:** [April 10, 2019, 6:44am UTC](https://forums.plex.tv/t/a-server-could-not-be-found-looking-for-servers/361381/7 "2019-04-10T06:44:25Z")
I am having this same issue and i have tries all three browsers IE, Firefox and chrome but no luc on getting it back up… PLEASE HELP… I have used the following URL… [http://app.plex.tv](http://app.plex.tv/) ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [July 9, 2019, 6:54am UTC](https://forums.plex.tv/t/a-server-could-not-be-found-looking-for-servers/361381/8 "2019-07-09T06:54:29Z")
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