# Access on distance not available

**URL:** <https://forums.plex.tv/t/access-on-distance-not-available/448992>\
**Category:** General Discussions\
**Created:** [August 19, 2019, 8:02pm UTC](https://forums.plex.tv/t/access-on-distance-not-available/448992 "2019-08-19T20:02:35Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Tamaravdp](https://avatars.discourse-cdn.com/v4/letter/t/b5e925/32.png) [@Tamaravdp](https://forums.plex.tv/u/Tamaravdp)\
**Post date:** [August 19, 2019, 8:02pm UTC](https://forums.plex.tv/t/access-on-distance-not-available/448992/1 "2019-08-19T20:02:35Z")

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I am sorry but I am not at all a technical person but every time I want to activate server with access from a distance he is activating for 1sec (i.e. it becomes green) to turn red immediately (i.e. written in red not available from the outside. I have looked into all these forums (in my own language (i.e. Flemish), I have included manually my IP address from MyCloudPR4100 and no luck. Hence how can I solve this. Please keep in mind I am not a technical person at all so all those abbreviations I don’ understand them. Thanks

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**Author:** ![NewPlaza](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/newplaza/32/128634_2.png) [@NewPlaza](https://forums.plex.tv/u/NewPlaza)\
**Post date:** [August 20, 2019, 4:14am UTC](https://forums.plex.tv/t/access-on-distance-not-available/448992/2 "2019-08-20T04:14:50Z")

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Double post?

> [@Remote access issues](https://forums.plex.tv/t/remote-access-issues/448962):
>
> Hello I have a yearly Plex subscription to have access to all mu movies/films and music stored on a MyCloudPR4100. However I cannot turn on the remote access. I have followed each step as explained in the FAQ - I have tried manually both IP addresses i.e. the one of my NAS and also the one of my router/modem - every time the remote access becomes green for 2 sec to turn on red immediately again, how can I solve this because as long as I cannot put on the remote access my mobile apps on my iPho…

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [November 18, 2019, 4:14am UTC](https://forums.plex.tv/t/access-on-distance-not-available/448992/3 "2019-11-18T04:14:56Z")

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